65 De Parys Avenue, Bedford MK40 2TR
Group: Lillibet Healthcare Ltd
Person in charge: Alison Hoey (Manager)
Local Authority / Social Services: Bedford Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment
Admission Information: Ages 55+.
Single Rooms: 30
Rooms with ensuite WC: 0
Weekly Charges Guide: Personal Care Single £480 – £700 (These prices are only a guideline, please contact Lillibet House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Lillibet House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Lillibet House has a Review Score of 1.3 (1.333)
The Review Score of 1.3 (maximum of 10) for Lillibet House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Lillibet House in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 1.333 for Lillibet House is calculated as follows: ( (2 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 12 Ratings = 1.333
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Lillibet House is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 0 Reviews ÷ 6 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by LesleyB (Niece of Resident) on Wednesday 20 July 2016. Relates to July 2016.
Staff ignored me when I arrived, no greeting at all, no questions asked. No mention of how my uncle was, felt like I was in the wrong place.
I arrived to find my uncle, sitting in an uncomfortable chair with no buzzer available, no staff on this floor, no one around. Equipment left in the middle of the room, was so old, it is a wonder it still being used.
Dinner, well that was the most disgusting plate of food I ever seen in my life. If you think a frozen chicken kiev, with gravy (so thin more like water), vegetables were colourless mush, and the mash potatoes slop. Other choice was faggots!!!!, are we in the war years again. For dessert tinned peaches. The food was left on the edge of a tray table, no one spoke to my uncle, just plonked it down, no serviettes, not asked if he needed anything cut up, mind you, he could not eat it anyway, but no concern from the staff at all.
Should not be allowed, when someone is frail and old, they need care , attention, kindness, did not exist .
How likely would you be to recommend Lillibet House? Extremely Unlikely
Overall Standard: Very Poor
Facilities: Very Poor
Care / Support: Very Poor
Treated with Dignity: Very Poor
Food & Drink: Very Poor
Staff: Very Poor
Activities: Very Poor
Management: Very Poor
Safety / Security: Very Poor
Value for Money: Very Poor
Charlotte Chesyre, Proprietor at Lillibet House responded to this review on 26 Jul 2016:
It is disappointing that Mrs Burke did not speak to either the Manager or the Quality Manager as both were in the building on the day of her visit. Even more surprising that, in view of what she maintains occurred, she did not contact the duty Social work Team to raise these issues and her concerns.
In view of this, the accuracy of the comments remains questionable and as no communication or comments were received on the day, the option to investigate is, unfortunately, no longer available. However, to ensure complete transparency, we have passed these comments on to the residents placement Social worker.
There are currently no Care Home Idol entrants who have performed at Lillibet House