The Red House Nursing Home

Main Street, Maids Moreton, Buckingham MK18 1QL

The Red House Nursing Home, in Buckingham, specialises in many personal care needs, thanks to a dedicated team who are fully-trained and committed to on-going quality.

All needs are individually assessed, with regular risk assessments to make sure security and well-being remain effectively safeguarded.

Healthy diet, activities and a versatile lifestyle all contribute to any impact care workers can achieve.

Owner: Mr & Mrs P Sohanpaul

Person in charge: Carol Gonsalves (Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Parkinson's Disease • Schizophrenia • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, French, Hindi, Malay, Panjabi, Punjabi, Urdu

Single Rooms: 20

Shared Rooms: 6

Rooms with ensuite WC: 3

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Red House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

4.4 The Red House Nursing Home has a Review Score of 4.4 (4.361)

The Review Score of 4.4 (maximum of 10) for The Red House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Red House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.361 for The Red House Nursing Home is calculated as follows: ( (18 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 36 Ratings = 4.361

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for The Red House Nursing Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 0 Reviews ÷ 6.4 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Red House Nursing Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Red House Nursing Home

  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My Mother has been in the Red House for around 3 years now. Mum has had dementia for about 8 years and it was very upsetting to have to take the action of placing mum in care.. The Red House have helped me in so many ways from the very start right up to today and truly understand dementia and not only the needs of my mother but also my whole family. THANK YOU ALL.

How likely would you be to recommend The Red House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am happy with the excellent service provided by the Red House Nursing Home in Maids Moreton, near Buckingham. I find the staff genuinely caring and loving, to me and to my husband. I like the 'can-do' attitude and the sense that we are part of a community.

How likely would you be to recommend The Red House Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

A functional care home with some very dedicated caring staff. Many activities are put on and residents are generally well looked after. The house is clean and refreshments are served regularly.

My main concern is the extended period of time where residents are left alone (sometimes totally unsupervised) in front of the TV with little interaction from staff. I have on several occasions had to rush to the other end of the care home, or even go up the stairs to find someone to help what could be a crisis in waiting.

Nearly all of the staff are friendly and helpful, however I've seen occasions where they are overly brusque with patients that are suffering from severe dementia. As frustrating as it can be trying to help residents with lowered mental capacity, I expect a bit more time and consideration.

Good:

Some really caring staff
Regular refreshments
Clean and tidy atmosphere
Activities for residents and families

Bad:
Some not so caring staff
Poor staff management
Long periods of TV time

Generally okay and those that urgently need to go into care will be looked after. However I currently would not place a member of my own family into the Red House without an introduction of a matron or at minimum; a new staff rota system.

I believe residents would be safer and have more stimulation if this were the case because right now the lack of staff coordination and a matron is very evident. I have seen several members of staff on break at once, leaving one person watching a dozen frail people. When that staff member is called away, residents can be alone and concerning things can happen quickly with no one on hand to assist.

For reference, I am visiting a friend who has no choice with regard to the choice of care home and have no financial dealings with the care.

How likely would you be to recommend The Red House Nursing Home? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Carol, Manager at The Red House Nursing Home responded to this review on 02 Nov 2015:

We provide skilled staff, an RGN on site at all times, NVQ trained staff, a very efficient manager who takes residents family's comments on board and deals with any complaint very quickly. We can assure you that no resident is left unattended for more than half an hour. Carers are always present if one is not seen straight away it could be that they are seeing to a resident in their room. Staff that are having a break are paid during this break and can be asked to attend to a resident if necessary and they will not hesitate and willingly be ready to see to any needs of a resident should they be called out.

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