The Willow

110 Chartridge Lane, Chesham HP5 2RG
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9.3 9 Reviews
  • The Willow, Chesham
Nestled in the picturesque town of Chesham, The Willow Care Home is a charming, family-run residence offering personalised care in a warm and welcoming environment. With just 11 bedrooms, this intimate home creates a close-knit community where every resident is treated with dignity and respect.

The Willow provides a tranquil setting with beautifully furnished rooms, each thoughtfully designed for comfort and privacy. Residents enjoy a balance of independence and support, tailored to individual needs, ensuring their well-being is always the priority.

The care team is dedicated to delivering exceptional service, fostering a sense of belonging through meaningful connections and attentive, round-the-clock care. The home's cosy communal spaces encourage social interaction, while its serene outdoor areas offer a peaceful retreat.

Committed to high standards, The Willow ensures residents feel at home while receiving the best possible care. From delicious home-cooked meals to engaging activities, the focus is on creating a fulfilling and enjoyable lifestyle for every individual.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 11 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1485
  • Self-Funded Residential Dementia Care: from £1485
  • RESPITE Self-Funded Residential Care: from £1585
  • RESPITE Self-Funded Residential Dementia Care: from £1585

Included in Care Home Fees:
24-hour staff on duty
Support with personal care
In-house activities program
Laundry services
Meals and refreshments (including free refreshments for visitors)
Utilities (e.g., heating, lighting, water)
General maintenance _________________________________________________
Excluded from Care Home Fees:
Chiropody services
Hairdressing
Beauty treatments
Newspapers and magazines
Continence products not provided by the NHS
Staff time for accompanying trips to medical appointments
Charges for occasional outings (e.g., theatre trips)

These prices are only a guideline, please contact The Willow to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • D & K Care Ltd

Person in charge

  • Lisa Butt (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (11)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (11)

The Willow Reviews (9)

9.3

The Willow has a Review Score of 9.3 (9.332) out of 10, based on 6 reviews in the last 2 years.
Over all time The Willow has 9 reviews.

Overall Experience
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Total of 9, showing 1-9
Review from Gerry L (Son of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed recently as a respite resident at Willow. I am so grateful for the wonderful care she received. I had no concerns at all for her safety or good care. Particularly of note is that the Willow does not use agency staff, so Mum got to know the entire staff team within a couple of days. She was
also welcomed by the residents and, being a small care home, the feeling is one of a large and welcoming family. For her own reasons, Mum is sometimes unsettled and struggles with aspects of her life, and the staff team did everything they could to help her and put her at ease. They are clearly experienced and capable at relating to elderly people, and in helping with the issues that age brings. There is no downside, and I would totally recommend this care home.
Reply from Lisa Butt, Registered Manager at The Willow

Thank you so much for your thoughtful and kind review about your mum's stay with us at The Willow. It truly means a lot to our team to hear that she was well cared for during her time with us. We appreciate you taking the time to share your experience, and we hope to welcome you and your family again in the future should you ever need our support.

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Review from P E (Brother of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in The Willow Care Home for the past 5 Years. She has had excellent care, compassion, and love during her stay, especially during COVI when she was so ill. The Staff and Managers are very commited and their understanding is unmentionable, with showing so much dedication and dignity
to everyone. We feel so grateful that we discovered The Willow as she has been so well cared for in her later years. We would most certainly recommend The Willow as a lovely Care Home which has given all the Family peace of mind to know that she is in such safe hands and being looked after properly.
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Review from A M (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the 3 years my mother spent at The Willow, I had no concerns at all with the care and attention she received. My mother knew that she was well cared for which helped her to settle into her new home. She often commented on how she liked the staff team, how nice they were to her, and how good she
found the food. I have always felt informed, involved and consulted of any changes to my mother and her needs during her stay, particularly those of a medical nature. The home has a 'home from home' feel to it. Visitors are welcomed at all times. Any questions are welcomed from the management and promptly dealt with. I feel fortunate that in our time of need that there was a vacancy, particularly as this occurred during the COVID outbreak.
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Review from P H (Son of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Willow is a small understated care home with a family feel. They have been looking after Mum for nearly two years. We chose The Willow because a strong care ethos is evident. A good proportion of the staff have been working there for several years and because there is a maximum of 11 residents,
all the staff get to know all the residents and address them by name. Whenever you visit, the residents appear neat and comfortable. The lounge is bright and looks out over a tidy garden, where residents can sit or walk depending on their capabilities. There is a program of simple activities most weekday mornings, occasional visiting speakers and performers and monthly visits from a fish and chip van. The home came under new ownership earlier this year and the care remains as good as it was, with the manager and staff all staying on. The manager is readily contactable, as are the owners. Mum is being looked after in a good place.
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Review from G M (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What attracted us to The Willow when choosing a residential home for our mother was the fact that it was small and cosy unlike other more institutionalised homes we had visited. The staff are extremely caring to her every need and our mum always looks very well cared for when we visit.
The manager
is extremely available for any queries and the communication with the relatives is excellent.
I would highly recommend the home.
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Review from Robin T (Son of Resident) published on 30 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't have asked for a better care home for my father to spend his last years in. The staff are excellent, friendly and caring. It has a warm and intimate atmosphere, which is helped by it being of a comparatively small size, in which the residents are very well looked after.
I can't recommend
The Willow highly enough!
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Review from J H (Daughter of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right from our first speculative visit in 2019, we had a good feeling about The Willow. The team are welcoming and friendly with great communication, and the place itself is a cosy home from home. Since mum moved in during 2021, her quality of life is much improved and I can relax knowing she is safe
and cared for at all times. Because The Willow is smaller than some homes, it really retains a personal touch and during such trying times with the pandemic, the care and dedication of the team has shone through. It was a painful and challenging decision to make the move to residential care but we couldn't have chosen a better place to suit mum's needs. As a former care assistant myself, I wish all residential care could be this lovely.
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Review from Peter V (Son of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Willow is a lovely care home which really feels like a home. The staff are committed and very caring, really getting to know and understand the needs of each and every individual in their care. The rooms are nice, bright and warm, and there is a generous lounge for residents to gather in. There
is also a lovely garden in which the residents can sit or walk when weather permits. There are regular activities arranged for the resident, and a number of services including a hairdresser and an optician that visit from time to time.
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Review from L M (Daughter of Resident) published on 17 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very caring home, my mother is always happy when I visit, well dressed and clean. I feel confident leaving her in their care. My mother went into The Willow during the Covid lock down so it has been a more difficult adjustment for all the family but mum has settled very well.
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Current Review Score: 9.3 (9.332)

Overview of Review Score

The Review Score of 9.3 (9.332) out of 10 for The Willow is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for The Willow is calculated as follows: ( (54 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for The Willow is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 11 registered maximum number of service users is 2.2, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Lisa

Lisa Butt

Job Title: Registered Manager Joined: 2022

Lisa is the Registered Manager and has a QCF level 5. Lisa has also completed her NVQ 2, NVQ 3 and Lead to Succeed Management training. Lisa has been with us since January 2022, this is her first registered manager role but she has many years of experience with dementia, learning disabilities, home care and residential care settings. Lisa is used to working in much larger services but The Willow appealed to her as it’s home from home and very person centred.

Frequently Asked Questions about The Willow

What types of Care is The Willow registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Willow have?

There are 11 Single Rooms.

What are the Facilities & Services at The Willow?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Willow to the centre of Chesham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willow to verify any information. View our terms and conditions. The Willow has an Enhanced Service - more info.