






Nestled in the picturesque town of Chesham, The Willow Care Home is a charming, family-run residence offering personalised care in a warm and welcoming environment. With just 11 bedrooms, this intimate home creates a close-knit community where every resident is treated with dignity and respect.
The Willow provides a tranquil setting with beautifully furnished rooms, each thoughtfully designed for comfort and privacy. Residents enjoy a balance of independence and support, tailored...
Care Provided by The Willow
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 11 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
24-hour staff on duty
Support with personal care
In-house activities program
Laundry services
Meals and refreshments (including free refreshments for visitors)
Utilities (e.g., heating, lighting, water)
General maintenance _________________________________________________
Excluded from Care Home Fees:
Chiropody services
Hairdressing
Beauty treatments
Newspapers and magazines
Continence products not provided by the NHS
Staff time for accompanying trips to medical appointments
Charges for occasional outings (e.g., theatre trips)
The price(s) shown are provided by the care home. Contact The Willow for full pricing details and T&Cs.
Contact The Willow to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- D & K Care Ltd
- Private Owned
Person in charge
- Lisa Butt (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 2
Room Information
- Single Rooms (11)
- Single Rooms with ensuite Wet Room (11)
The Willow Reviews (15)
The Willow has a Review Score of 9.6 (9.550) out of 10, based on 12 reviews in the last 2 years.
Over all time The Willow has 15 reviews.
Her room is kept clean + tidy, her belonging safe shared areas are good and entertainment is appreciated.
Every day she is asked what she wants to eat with several options. The staff are polite and helpful. Food sometimes too much but wholesome
Well done
Very happy with the care my great uncle receives here. He is 99, healthy and very particular in his ways. He has lived here a number of years now. The staff here do everything they can to keep him happy and allow him the independence he still needs. Lovely setting, lovely staff, clean and well organised. Lovely parties annd coffee mornings every now and again too which we receive invites too, too! (Only submitting a lower score for food, due to the main meals coming in from outside)
I felt very pleased when I found the Willow having searched many other care homes. It is small and friendly with a family atmosphere and perfect for the gentleman I was trying to find a care home for. The staff are lovely and attentive and cope brilliantly with my gentlemen.
The most important thing to us is that mum is happy , she is really happy and settled in such a short space of time .
This I am sure is because of the care she is receiving from all the wonderful carers in The Willow.
The carers and residents made mum feel safe and cared for .
It has a beautiful Garden for them all to use and so she is able to enjoy sitting outside in fresh air ,with help from the carers .
In the recent hot weather they have been using Air Conditioning to keep the residents safe and cool .
On Saturday there was a garden Party for the residents and their families, it was lovely to see mum joining in with the singing .
The Willow is a relatively small care home so it really is like a home from home .
My wife is being looked after at the Willows very well she has Alzheimer's and memory loss getting a challenge for family. The staff are brilliant, food very good. Her room comfy and we could decorate it and bring in some of her own furniture.
In seeking to help a friend who was on their own and just come out of hospital we found The Willows, which we did no off had a room available and at a reasonable cost. Even after 3 weeks in the home another room became available and friend was moved to it. Great care and attention is an obvious priority in the home by all the staff. Thank you.
Mum stayed recently as a respite resident at Willow. I am so grateful for the wonderful care she received. I had no concerns at all for her safety or good care. Particularly of note is that the Willow does not use agency staff, so Mum got to know the entire staff team within a couple of days. She was also welcomed by the residents and, being a small care home, the feeling is one of a large and welcoming family. For her own reasons, Mum is sometimes unsettled and struggles with aspects of her life, and the staff team did everything they could to help her and put her at ease. They are clearly experienced and capable at relating to elderly people, and in helping with the issues that age brings. There is no downside, and I would totally recommend this care home.
Thank you so much for your thoughtful and kind review about your mum's stay with us at The Willow. It truly means a lot to our team to hear that she was well cared for during her time with us. We appreciate you taking the time to share your experience, and we hope to welcome you and your family again in the future should you ever need our support.
My sister has been in The Willow Care Home for the past 5 Years. She has had excellent care, compassion, and love during her stay, especially during COVI when she was so ill. The Staff and Managers are very commited and their understanding is unmentionable, with showing so much dedication and dignity to everyone. We feel so grateful that we discovered The Willow as she has been so well cared for in her later years. We would most certainly recommend The Willow as a lovely Care Home which has given all the Family peace of mind to know that she is in such safe hands and being looked after properly.
During the 3 years my mother spent at The Willow, I had no concerns at all with the care and attention she received. My mother knew that she was well cared for which helped her to settle into her new home. She often commented on how she liked the staff team, how nice they were to her, and how good she found the food. I have always felt informed, involved and consulted of any changes to my mother and her needs during her stay, particularly those of a medical nature. The home has a 'home from home' feel to it. Visitors are welcomed at all times. Any questions are welcomed from the management and promptly dealt with. I feel fortunate that in our time of need that there was a vacancy, particularly as this occurred during the COVID outbreak.
The Willow is a small understated care home with a family feel. They have been looking after Mum for nearly two years. We chose The Willow because a strong care ethos is evident. A good proportion of the staff have been working there for several years and because there is a maximum of 11 residents, all the staff get to know all the residents and address them by name. Whenever you visit, the residents appear neat and comfortable. The lounge is bright and looks out over a tidy garden, where residents can sit or walk depending on their capabilities. There is a program of simple activities most weekday mornings, occasional visiting speakers and performers and monthly visits from a fish and chip van. The home came under new ownership earlier this year and the care remains as good as it was, with the manager and staff all staying on. The manager is readily contactable, as are the owners. Mum is being looked after in a good place.
The manager is extremely available for any queries and the communication with the relatives is excellent.
I would highly recommend the home.
I can't recommend The Willow highly enough!
Right from our first speculative visit in 2019, we had a good feeling about The Willow. The team are welcoming and friendly with great communication, and the place itself is a cosy home from home. Since mum moved in during 2021, her quality of life is much improved and I can relax knowing she is safe and cared for at all times. Because The Willow is smaller than some homes, it really retains a personal touch and during such trying times with the pandemic, the care and dedication of the team has shone through. It was a painful and challenging decision to make the move to residential care but we couldn't have chosen a better place to suit mum's needs. As a former care assistant myself, I wish all residential care could be this lovely.
The Willow is a lovely care home which really feels like a home. The staff are committed and very caring, really getting to know and understand the needs of each and every individual in their care. The rooms are nice, bright and warm, and there is a generous lounge for residents to gather in. There is also a lovely garden in which the residents can sit or walk when weather permits. There are regular activities arranged for the resident, and a number of services including a hairdresser and an optician that visit from time to time.
A very caring home, my mother is always happy when I visit, well dressed and clean. I feel confident leaving her in their care. My mother went into The Willow during the Covid lock down so it has been a more difficult adjustment for all the family but mum has settled very well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 30 July 2026We currently have residential care vacancy available. The Willow Residential Care Home provides high-quality, person-centred residential care for older adults, including those living with dementia, in a warm and homely environment. We accept private-funded placements and work closely with residents and their families to provide personalised care tailored to individual needs. Visits and enquiries are welcome.
News (0) & Events (0)
There are no news items for The Willow.
There are no upcoming events for The Willow.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Willow.
Accreditations
There are no accreditations posted yet for The Willow.
Meet the Team (1)

Lisa is the Registered Manager and has a QCF level 5. Lisa has also completed her NVQ 2, NVQ 3 and Lead to Succeed Management training. Lisa has been with us since January 2022, this is her first registered manager role but she has many years of experience with dementia, learning disabilities, home care and residential care settings. Lisa is used to working in much larger services but The Willow appealed to her as it’s home from home and very person centred.
Frequently Asked Questions about The Willow
What types of Care is The Willow registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Willow have?
There are 11 Single Rooms.
What are the Facilities & Services at The Willow?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is The Willow to the centre of Chesham?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willow to verify any information. View our terms and conditions. The Willow has an Enhanced Service -more info.