Broadoaks Residential Home

2 Southend Road, Rochford SS4 1HE
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9.5 19 Reviews
  • Broadoaks Residential Home, Rochford
A converted nineteenth century manor house, Broadoaks Residential Home is located in scenic surroundings, allowing residents to make the most of a nearby lake and parkland.

The service is one that respects individual choice, with residents able to be as active as they wish. In-house activities include musical evenings, cheese and wine parties and quiz nights, with loved ones welcome to join in.

A highly-trained team of staff are committed to supporting dignity at all times and get to know each individual's needs.

Service users with dementia will be accepted from June 2017.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1560 – £1935
  • Self-Funded Residential Dementia Care: £1935 – £1935
  • RESPITE Self-Funded Residential Care: £1560 – £1935
  • RESPITE Self-Funded Residential Dementia Care: £1560 – £1935

Local Authority placements are accepted without top up depending on the negotiated rate.

These prices are only a guideline, please contact Broadoaks Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sonya Crosby (Manager)

Local Authority / Social Services

Admission Criteria

  • All enquiries welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (16)

Visiting

  • Visitors welcome

Parking

  • Multiple car parks

Broadoaks Residential Home Reviews (19)

9.5

Broadoaks Residential Home has a Review Score of 9.5 (9.527) out of 10, based on 11 reviews in the last 2 years.
Over all time Broadoaks Residential Home has 19 reviews.

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Review from Michael V (Husband of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, I have found eveything house-wise clean, very well decorated. The nice thing about the food, all cooked in-house and fresh. Twice a week a roast. Choice of two meals every day. Two very nice lounges looking out to the garden. Added attraction some chickens. Staff - I have found them very
pleasant and caring. They speak to my wife in a caring and encouraging manner. Could not have wished for a better environment. Room - a very nice and comfortable room, very bright.
Reply from Christian Croll, Proprietor at Broadoaks Residential Home

Thank you so much for your review, it means a lot to the staff who work so hard.

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Review from Graham K (Son of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care provided at Broadoaks Residential Home has been wonderful for Mum who has advanced dementia. She has been a resident for 4 years and we could not recommend the home highly enough given her care and treatment.
Reply from Christian Croll, proprietor at Broadoaks Residential Home

Thank you so much for your kind comments, it will be much appreciated by the team.

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Review from L M (Daughter-in-law of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever we visit our relation in Broadoaks Residential Home the staff are welcoming and the place is clean and tidy. The staff are very helpful with any questions and our relation is happy at the home.
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Review from Stephanie D (Wife of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since being in care my husband has become calmer, relaxed and cheerful. He has settled in well thanks to his kind treatment. I am more than impressed by smooth running of the staff and good food.
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Review from Jason M (Son of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience is welcoming, friendly, consideration, respectful and engaging. With a weekly routine and structure, open to suggestions and ideas, to accommodate residents and family. All staff are pleasant, nice and responsive to needs. Most are nice and thoughtful. The home surroundings are well presented,
clean and calm with good amount of space and rooms to use for visitors. Rooms are also nice and set out for both bed, sitting and bathrooms use. I researched several homes in the area and this is the one I thought was both best for dad and best for care.
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Review from Ann B (Friend of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend every week and I attend all the special functions. These are very well organised. The home is very clean and free from nasty odours I have encountered elsewhere! The staff are, without exception, very pleasant and friendly. I would happily live there when the time arises.
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Review from Amanda B (Niece of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always happy to help and are very friendly.
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Review from Vanessa M (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Broadoaks Residential Home for over a year with mobility problems.
The care home is very comfortable and light and airy and modern. The staff have worked to maintain Mum's independence as much as she is able to do in terms of personal care and hygiene.
The care home organises regular
doctor/healthcare professional visits as well as daily activities for the residents to join in with if they wish. Food is excellent and varied too.
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Review from Sylvia B (Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in the home for two years now and am quite happy with the care that I have received. Yes, there are times when things aren't quite right but I have found things are put right immediately. Also, we do various social activities, there is an activities room where we are able to do painting
or jigsaw and colouring books etc.
I find the general cleanliness is very good. It's doesn't smell unpleasant!
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Review from L S (Daughter of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum was in Broadoaks for 3 weeks before passing away from pneumonia. I visited every day. The staff were pleasant and helpful when asked but I felt they were not experienced enough to deal with my mum's needs (dementia and other health issues). There was a lack of urgency when there was a health concern
and I had to ask each time for a health professional from the GP surgery to be called, sometimes more than once. I had to call the surgery myself to express my concerns with mum's condition on the last occasion, which resulted in mum being taken to hospital where she sadly died five days later. I'm sure it could be a lovely home for less ill residents but there needs to be more staff training and awareness of residents with dementia who can't speak for themselves.
Reply from Tanya Crosby, Office Manager at Broadoaks Residential Home

Thank you for taking the time to bring this to our attention. We are obviously disappointed that you have had a negative experience. Please rest assured that your comments have been passed on to Senior Management. Please accept our deepest sympathy for your loss and our apologies once again for any distress you may have suffered.

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Review from Margaret P (Daughter of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad who was dementia went into Broadoaks for 2 weeks of respite care at very short notice, and the individual care compassion and kindness shown to him made it so much easier for us. Thank you to the lovely team at Broadoaks.
Reply from Tanya Crosby, office manager at Broadoaks Residential Home

Thank you so much for your comments, the team at Broadoaks really appreciate it.

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Review from Brian K (Son of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was found a place in Broadoaks in October 2020. She was 5 and a half years after a diagnosis of vascular dementia and my dad was finding it steadily more difficult to care for her and to meet her increasing mental and physical needs. The whole family were initially very anxious about the prospect
of Mum going into a home, especially after 56 years of married life and during the Covid pandemic. The Broadoaks management and team were excellent - respectful, accessible, professional and caring. Most reassuring. Mum was quickly embraced into the Broadoaks family and has adapted remarkably. She has been kept safe, secure, stimulated, well looked after, well fed and settled. Broadoaks made a concerning time into one of confidence and reassurance. Thank you!
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Review from Alison S (Niece of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has lived at Broadoaks for two and a half years. The care she receives is second to none. I cannot fault the kindness and support of the staff towards my aunt's personal, physical, social and emotional needs and indeed towards us as a family. Broadoaks has a bright and airy atmosphere, with
a spot-on security system. My aunt is kept safe, clean, and extremely well-fed, with a choice of meals each day.
Reply from Tanya Crosby, office manager at Broadoaks Residential Home

Thank you so much for your kind words, it is much appreciated especially in these challenging times.

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Review from Janet H (Niece of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's been my Aunt's home for over 3 years, she is always happy, content, well presented and complimentary towards staff. A great team that gives care, support and kindness but allowing independence where possible. Any difficulty is met with empathy and great resolve. Daily activities encouraged and
in previous years, social events arranged for family get-togethers. Catering facilities and food of high standard, encouragement is given to eat in a light, airy dining room offering a menu choice at each meal. In previous years I've been a regular visitor and always made to feel welcome. It has a homely, happy atmosphere, clean, fresh and well maintained. During these extreme times, it has been COVID FREE. A Whatsapp group set up giving updates and bulletins. Video calls and window visits upon request and being able to ring at any time has alleviated worries to us in this very difficult time. I cannot praise the manager enough; along with her dedicated team of doing an amazing job keeping my Aunt safe and well.
Reply from Tanya Crosby, office manager at Broadoaks Residential Home

Thank you for your review. This has been a very difficult year for everyone, we know the Manager and her team will greatly appreciate your kind words.

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Review from Judith S (Wife of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the home since Feb 1st 2019. He was made welcome and shown his room etc. The food is really good and there is always a choice. He has settled down well into the routine.
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Review from Paula H (Niece of Resident) published on 9 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At Broadoaks the en-suite rooms are light and modern. The staff are kind, friendly and supportive and the chefs provide a varied and tasty menu each day. I am happy that my Aunt is comfortable and well cared for.
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Review from Susan S (Wife of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care. Friendly staff. Nice and clean.
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Review from Nigel S (Son of Resident) published on 15 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Broadoaks since March 2016 and the care and attention that she has received has been excellent throughout. Although 100 years old she is still quite active and needs to live somewhere where life is still stimulating. The staff at Broadoaks ensure that this need is well
met. As we live a considerable distance away we need to contact the Manager quite frequently by telephone and she or her deputy are always happy to answer our questions and help in any way. There is no doubt that the staff are committed to making the residents' lives as fulfilling and comfortable as possible and never have we found them wanting in that regard. The recently extended building has excellent facilities and I am so pleased to have found a home for my mother which provides such high-quality care. We visited a number of other residential homes at the time my mother felt she could no longer cope at home and Broadoaks stood out way above the rest.
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Review from Christina K (Daughter of Resident) published on 25 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent a week's respite at this care home. The staff were friendly and professional. My father has stayed at various care homes however this is the first care home that I can honestly say that he was 'at ease' in. He suffers from Lewy body dementia and all the staff were knowledgeable in this
condition. I know they have just expanded and opened a specialist dementia area and although not all of the facilities were up and running I do believe that when this happens it will be fantastic. I felt happy leaving him there.
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Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for Broadoaks Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.527 for Broadoaks Residential Home is calculated as follows: ( (87 Excellents x 5) + (29 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 131 Ratings = 4.527
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadoaks Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Sonya

Sonya Crosby

Job Title: Registered Manager

Hi, my name is Sonya and I’m the registered manager of Broadoaks. I have worked for the company for 14 years and have been in my current position for 6 years. I am dedicated, along with my team, to providing individual care and support in a homely environment.

Mel

Mel Aspland

Job Title: Deputy Manager

Hello my name is Mel I am the deputy manager at Broadoaks residential home. I joined the Broadoaks team in 2017 as a bank care assist and worked up to senior care assistant and now deputy manager. I am passionate about and committed to my work. Broadoaks is a home from home with a dedicated team of staff.

Beth

Beth Livingstone

Job Title: Lead Care Assistant

Hello, my name is Beth, I’m one of the lead care assistants at Broadoaks and I have been working here since 2018. I like the food at Broadoaks and hearing the stories resident tell me about their past. I like to sit and bond with each resident and learn new things from them. I like to think of Broadoaks as one big happy family.

Gill

Gill Kirkham

Job Title: Cook in charge

Hello, I'm Gill, Cook in Charge at Broadoaks. I've been working here for 9 years it's a lovely home to be in, with a great team of staff. I like chatting with the residents and trying to recreate their favourite meals and treats.

Frequently Asked Questions about Broadoaks Residential Home

What types of Care is Broadoaks Residential Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Broadoaks Residential Home have?

There are 39 Single Rooms.

What are the Facilities & Services at Broadoaks Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broadoaks Residential Home to the centre of Rochford?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadoaks Residential Home to verify any information. View our terms and conditions. Broadoaks Residential Home has an Enhanced Service - more info.