Could not have wished for a better environment.Michael V(Husband of Resident/Service User)



Could not have wished for a better environment.Michael V(Husband of Resident/Service User)



A converted nineteenth century manor house, Broadoaks Residential Home is located in scenic surroundings, allowing residents to make the most of a nearby lake and parkland.
The service is one that respects individual choice, with residents able to be as active as they wish. In-house activities include musical evenings, cheese and wine parties and quiz nights, with loved ones welcome to join in.
A highly-trained team of staff are committed to supporting...
Care Provided by Broadoaks Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Local Authority placements are accepted without top up depending on the negotiated rate.
Contact Broadoaks Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Croll Group
- Private Owned
Person in charge
- Sonya Crosby (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (39)
- Single Rooms with ensuite Wet Room (16)
Visiting
- Visitors welcome
Parking
- Multiple car parks
Broadoaks Residential Home Reviews (19)
Broadoaks Residential Home has a Review Score of 9.2 (9.187) out of 10, based on 10 reviews in the last 2 years.
Over all time Broadoaks Residential Home has 19 reviews.
From day one, I have found eveything house-wise clean, very well decorated. The nice thing about the food, all cooked in-house and fresh. Twice a week a roast. Choice of two meals every day. Two very nice lounges looking out to the garden. Added attraction some chickens. Staff - I have found them very pleasant and caring. They speak to my wife in a caring and encouraging manner. Could not have wished for a better environment. Room - a very nice and comfortable room, very bright.
Thank you so much for your review, it means a lot to the staff who work so hard.
Care provided at Broadoaks Residential Home has been wonderful for Mum who has advanced dementia. She has been a resident for 4 years and we could not recommend the home highly enough given her care and treatment.
Thank you so much for your kind comments, it will be much appreciated by the team.
Whenever we visit our relation in Broadoaks Residential Home the staff are welcoming and the place is clean and tidy. The staff are very helpful with any questions and our relation is happy at the home.
Since being in care my husband has become calmer, relaxed and cheerful. He has settled in well thanks to his kind treatment. I am more than impressed by smooth running of the staff and good food.
The experience is welcoming, friendly, consideration, respectful and engaging. With a weekly routine and structure, open to suggestions and ideas, to accommodate residents and family. All staff are pleasant, nice and responsive to needs. Most are nice and thoughtful. The home surroundings are well presented, clean and calm with good amount of space and rooms to use for visitors. Rooms are also nice and set out for both bed, sitting and bathrooms use. I researched several homes in the area and this is the one I thought was both best for dad and best for care.
I visit my friend every week and I attend all the special functions. These are very well organised. The home is very clean and free from nasty odours I have encountered elsewhere! The staff are, without exception, very pleasant and friendly. I would happily live there when the time arises.
Staff are always happy to help and are very friendly.
The care home is very comfortable and light and airy and modern. The staff have worked to maintain Mum's independence as much as she is able to do in terms of personal care and hygiene.
The care home organises regular doctor/healthcare professional visits as well as daily activities for the residents to join in with if they wish. Food is excellent and varied too.
I find the general cleanliness is very good. It's doesn't smell unpleasant!
Mum was in Broadoaks for 3 weeks before passing away from pneumonia. I visited every day. The staff were pleasant and helpful when asked but I felt they were not experienced enough to deal with my mum's needs (dementia and other health issues). There was a lack of urgency when there was a health concern and I had to ask each time for a health professional from the GP surgery to be called, sometimes more than once. I had to call the surgery myself to express my concerns with mum's condition on the last occasion, which resulted in mum being taken to hospital where she sadly died five days later. I'm sure it could be a lovely home for less ill residents but there needs to be more staff training and awareness of residents with dementia who can't speak for themselves.
Thank you for taking the time to bring this to our attention. We are obviously disappointed that you have had a negative experience. Please rest assured that your comments have been passed on to Senior Management. Please accept our deepest sympathy for your loss and our apologies once again for any distress you may have suffered.
My dad who was dementia went into Broadoaks for 2 weeks of respite care at very short notice, and the individual care compassion and kindness shown to him made it so much easier for us. Thank you to the lovely team at Broadoaks.
Thank you so much for your comments, the team at Broadoaks really appreciate it.
My mum was found a place in Broadoaks in October 2020. She was 5 and a half years after a diagnosis of vascular dementia and my dad was finding it steadily more difficult to care for her and to meet her increasing mental and physical needs. The whole family were initially very anxious about the prospect of Mum going into a home, especially after 56 years of married life and during the Covid pandemic. The Broadoaks management and team were excellent - respectful, accessible, professional and caring. Most reassuring. Mum was quickly embraced into the Broadoaks family and has adapted remarkably. She has been kept safe, secure, stimulated, well looked after, well fed and settled. Broadoaks made a concerning time into one of confidence and reassurance. Thank you!
My aunt has lived at Broadoaks for two and a half years. The care she receives is second to none. I cannot fault the kindness and support of the staff towards my aunt's personal, physical, social and emotional needs and indeed towards us as a family. Broadoaks has a bright and airy atmosphere, with a spot-on security system. My aunt is kept safe, clean, and extremely well-fed, with a choice of meals each day.
Thank you so much for your kind words, it is much appreciated especially in these challenging times.
It's been my Aunt's home for over 3 years, she is always happy, content, well presented and complimentary towards staff. A great team that gives care, support and kindness but allowing independence where possible. Any difficulty is met with empathy and great resolve. Daily activities encouraged and in previous years, social events arranged for family get-togethers. Catering facilities and food of high standard, encouragement is given to eat in a light, airy dining room offering a menu choice at each meal. In previous years I've been a regular visitor and always made to feel welcome. It has a homely, happy atmosphere, clean, fresh and well maintained. During these extreme times, it has been COVID FREE. A Whatsapp group set up giving updates and bulletins. Video calls and window visits upon request and being able to ring at any time has alleviated worries to us in this very difficult time. I cannot praise the manager enough; along with her dedicated team of doing an amazing job keeping my Aunt safe and well.
Thank you for your review. This has been a very difficult year for everyone, we know the Manager and her team will greatly appreciate your kind words.
My husband has been in the home since Feb 1st 2019. He was made welcome and shown his room etc. The food is really good and there is always a choice. He has settled down well into the routine.
At Broadoaks the en-suite rooms are light and modern. The staff are kind, friendly and supportive and the chefs provide a varied and tasty menu each day. I am happy that my Aunt is comfortable and well cared for.
Very good care. Friendly staff. Nice and clean.
My mother has been a resident at Broadoaks since March 2016 and the care and attention that she has received has been excellent throughout. Although 100 years old she is still quite active and needs to live somewhere where life is still stimulating. The staff at Broadoaks ensure that this need is well met. As we live a considerable distance away we need to contact the Manager quite frequently by telephone and she or her deputy are always happy to answer our questions and help in any way. There is no doubt that the staff are committed to making the residents' lives as fulfilling and comfortable as possible and never have we found them wanting in that regard. The recently extended building has excellent facilities and I am so pleased to have found a home for my mother which provides such high-quality care. We visited a number of other residential homes at the time my mother felt she could no longer cope at home and Broadoaks stood out way above the rest.
My father spent a week's respite at this care home. The staff were friendly and professional. My father has stayed at various care homes however this is the first care home that I can honestly say that he was 'at ease' in. He suffers from Lewy body dementia and all the staff were knowledgeable in this condition. I know they have just expanded and opened a specialist dementia area and although not all of the facilities were up and running I do believe that when this happens it will be fantastic. I felt happy leaving him there.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 June 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Broadoaks Residential Home.
There are no upcoming events for Broadoaks Residential Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Broadoaks Residential Home.
Accreditations
There are no accreditations posted yet for Broadoaks Residential Home.
Meet the Team (4)

Hi, my name is Sonya and I’m the registered manager of Broadoaks. I have worked for the company for 14 years and have been in my current position for 6 years. I am dedicated, along with my team, to providing individual care and support in a homely environment.

Hello my name is Mel I am the deputy manager at Broadoaks residential home. I joined the Broadoaks team in 2017 as a bank care assist and worked up to senior care assistant and now deputy manager. I am passionate about and committed to my work. Broadoaks is a home from home with a dedicated team of staff.

Hello, my name is Beth, I’m one of the lead care assistants at Broadoaks and I have been working here since 2018. I like the food at Broadoaks and hearing the stories resident tell me about their past. I like to sit and bond with each resident and learn new things from them. I like to think of Broadoaks as one big happy family.

Hello, I'm Gill, Cook in Charge at Broadoaks. I've been working here for 9 years it's a lovely home to be in, with a great team of staff. I like chatting with the residents and trying to recreate their favourite meals and treats.
Frequently Asked Questions about Broadoaks Residential Home
What types of Care is Broadoaks Residential Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Broadoaks Residential Home have?
There are 39 Single Rooms.
What are the Facilities & Services at Broadoaks Residential Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Broadoaks Residential Home to the centre of Rochford?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadoaks Residential Home to verify any information. View our terms and conditions. Broadoaks Residential Home has an Enhanced Service -more info.