Marmora Care Home

Thank you for making my Mum feel welcome and also myself on every visit I make.

My mother, Kath, was a resident of Marmora from December 2018 until October 12th this year, when she sadly passed away. Mum had a happy 7 years (almost) there and thought of the staff at Marmora as her second family. She was well cared for and was a keen participant in most activities devised by Diane, until her failing eyesight made it difficult for her to join in. It is a well-run home, and the staff are all very caring and attentive to the residents. My wife and I have always felt happy that Mum chose a home that suited her completely. Whenever we visited, we were welcomed like old friends, and the place was always busy and active, unlike some care homes we have visited where everyone seems to be asleep, including the staff. We thoroughly recommend it to anyone considering a care home in the Clacton area. Les and Jacky

Management and Staff all appear to genuinely care about residents well being and happiness Activities are varied and designed to interest as many as possible. Laundry hit and miss on occasions. Someone is always on hand and happy to answer questions be it medical or general matters.

I would highly recommend this home and even I feel part of what is called the Marmora family.

We had visited a number of homes for my 89year old mum (who lives with dementia and Alzheimers) before we found Mamora Care Home. As soon as we walked in we knew it was the right place for mum. It was lively, welcoming and smaller than most of the homes we had visited. The staff are a mixed age group and treat the residents with care and respect whilst maintaining their dignity. When I enquired about the visiting times I was advised by the assistant manager "you can visit anytime you want but you'll have to take us as you find us." which we found reassuring. On the day we moved mum into the home within 15 minutes of her arrival she was dancing with the staff. Her bedroom is very spacious and has a partial seaview, she has settled in well. There is a nail bar and hairdressers on site plus a smoking area in the court yard. Various activities and days out are arranged throughout the week. The office door is always open if relatives need to to talk to the managers about their love ones.

Mum has really settled here and staff are just so accommodating and kind. I feel welcome every time I visit. I took her out recently and when I took her back she was so so happy to be coming back.

My mum, who is in her 90's went into Marmora Care Home originally for respite care but is now a permanent resident. She is well looked after and our impression of the Home is very good. All staff are very kind and caring and they do all they can to help her and make her stay more comfortable. They take the residents out and the activities that are organised by the activities lady are very varied and help to keep her active and entertained. They are always welcoming to us when we visit and raise any concerns they may have regarding her general health. We are happy that she is being treated so well.

And my nan has made it her forever home now.

It's a home driven with pure love for its service users and we could not be more grateful to them for giving Mum her life back. (Ours too - knowing that we don't have to worry about her and know she is being so well cared for).

My dad was happy and so were we, and having palliative care at the home so dad could stay in his own room with family around him was a great comfort.

I would like to leave this review for Marmora Care Home. The home is amazing it offers our mum so much. She is taken out regularly, care service is excellent. We could not ask for a better home for her. All the staff are great, but we would like to offer an extended thank you to three of the ladies, you are amazing with our mum. When we visit the atmosphere is amazing. Thank you. Also a big thank you to the manager for keeping the girls in check when they need it. You all should be very proud A+ home and service. Keep it up.

The staff and management are wonderful and work very hard. I am very happy with the care my mum gets. They also have activities going on during the week which is always fun. You can also visit anytime which makes it easy for people that work and that also shows they have nothing to hide.

Mum was moved from another care home that was not looking after her. We moved her to Marmora Care Home and never regretted it. They often take them out for days out, and are always doing activities with their residents.

I would be happy to place Mum in there for respite again.

I'm very happy with the care my mother receives. She is familiar with the staff and other residents' faces and loves where she lives. I can relax knowing that she is happy and in a safe environment. Staff are always welcoming on my visits to my mother and are very approachable if needed. They make sure that there are plenty of activities for the residents to keep them as active and stimulated as much as possible, including breaks away and days out. A well-recommended care home.

There's always plenty of staff about, service users are always clean and tidy and the place always looks clean. The staff are friendly and helpful and we have been included in all decisions concerning her care. Marmora Care Home is close to the pier and town centre and offers lots of activities outside of the home as well as in. Overall very pleased with Mum's care.

Until my dad went into this care home, I hadn't had any dealings with a care home.

The staff go above and beyond what my expectation was of care, they look after my dad like he was their own family member. I have seen first hand how they take the time to sit and spend time with all of the residents and understand their individual needs/wants.

They keep the residents active not just physically but mentally with different activities. They are always striving for the best for each resident and I am so reassured that my dad is being so well cared for.

Had to raise an issue with CQC. Mum admitted 2 days beforehand with dementia. Mum was unsettled. The home had mum medicated without notifying me and without my permission as I am mum’s LPA. When I raised concern mum was being medicated every day instead of as and when needed the care home sent me an email. Unless mum was medicated they would not look after her. I would have thought with mum being there only a couple of days they would have implemented strategies to help mum and use the PRN to medicate her as and when needed instead of constant medication. Had to call a dementia nurse about these concerns.