29 North Street, Tillingham, Southminster CM0 7TR
Group: R G Care Ltd
Person in charge: Leanne Smith (Registered Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 19
Shared Rooms: 1
Rooms with ensuite WC: 2
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Swan Care Residential Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Swan Care Residential Home has a Review Score of 6 (6.036)
The Review Score of 6 (maximum of 10) for Swan Care Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Swan Care Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.417 for Swan Care Residential Home is calculated as follows: ( (6 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.417
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.619 Points relating to the number of positive Reviews for Swan Care Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.2 Target = 0.238 , then divided by 2 = 0.119
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Richard S (Stepson of Resident) on Monday 3 October 2016. Relates to October 2016.
When my Dad was admitted to the Swan Care Home earlier this year, it has to be said that I was, to say the least, a little concerned and more than a little concerned about his continued welfare given that we live in excess of 200 miles away and would not be able to visit on a regular basis.
Today, many months later, our concerns are very much unfounded. I have not seen my Dad so happy and healthy for several years. It seems that each time we visit him he is more settled and has a lovely relationship with the other guests and all of the staff who are so kind and understanding with him.
Our friends, who live local to the home visit my Dad on occasions and they always tell us of how he is so very happy and healthy.
Every thing is taken care of by the home from quality medical care , excellent food choice, (my Dad always did love good food) and his overall wellbeing.
Thankyou Swan Care Home for giving me peace of mind as well.
How likely would you be to recommend Swan Care Residential Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Good
Value for Money: Good
There are currently no awards/recognitions posted yet for Swan Care Residential Home
There are currently no Care Home Idol entrants who have performed at Swan Care Residential Home