Aarandale Lodge

2/4 St Vincent's Road, Westcliff-on-Sea SS0 7PR
Review Us
9.1 11 Reviews
  • Aarandale Lodge, Westcliff-on-Sea
Aarandale Lodge is a warm and welcoming residential care home nestled in the heart of Westcliff-on-Sea, Essex. Designed to provide a comforting "home-from-home" atmosphere, the lodge caters to up to 20 residents, offering single rooms with several rooms featuring en-suite facilities.

The dedicated team at Aarandale Lodge specialises in personalised care for older adults, including those living with dementia. Emphasising a person-centred approach, staff members are highly trained to ensure that each resident's individual needs and preferences are met with compassion and respect.

Residents enjoy a variety of engaging activities aimed at promoting well-being and social interaction. From weekly yoga sessions to visits from a chiropodist and hairdresser, the Lodge ensures that both physical and emotional needs are addressed.

Conveniently located within walking distance of local amenities such as shops, a post office, and public transport, Aarandale Lodge offers easy access for visitors and outings.

It truly is 'Home away from Home'...

Show Aarandale Lodge on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1400

These prices are only a guideline, please contact Aarandale Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Susan Brown (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (8)

Aarandale Lodge Reviews (11)

9.1

Aarandale Lodge has a Review Score of 9.1 (9.067) out of 10, based on 5 reviews in the last 2 years. Over all time Aarandale Lodge has 11 reviews.

Overall Experience

  • 6
  • 3
  • 0
  • 0
  • 2

Date Published

11
5
5
5
6

Review from R S (Daughter of Resident) published on 13 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved to Aarandale Lodge in December 2025 and lived there until July 2025. When she first moved in, Mum was fairly active and enjoyed the activities and facilities on offer. Unfortunately her health deteriorated fairly quickly and she became bed bound. I can only praise the Manager, and
her lovely team for looking after Mum on every step of her difficult journey and for enabling her family to be as involved as we were.

Reply from Sue Brown, Manager at Aarandale Lodge

Thank you for you comments it is important to all of us here, The brief time we had mum what a character we where happy to help and be a part of Mums life,

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David W (Son of Resident) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to our mum for the 20 months she spent at Aarandale Lodge was first class. The high standard of cleanliness and support given by the staff was excellent. The last few days of my mum's life their care and concern for her was exemplary. Thank you the manager and all at Aarandale Lodge.

Reply from Sue Brown, Manager at Aarandale Lodge

Thank you for your lovely comments, your mum was an incredible lady and is missed deeply by us all here she was very lucky to have a family that cared and support her

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen B (Sister of Resident) published on 18 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit every week to see my brother. The staff are always working hard and very friendly. I know my brother is happy and is very well cared for. He has a television in his room and can watch the sports that he loves. Excellent.

Reply from Sue Brown, Manager at Aarandale Lodge

Thankyou for your positive review. We are extremely grateful and strive to do our best to look after our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith L (Son of Resident) published on 6 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Aarandale Lodge is very well managed by the manager. She responds promptly to email communciation and deals quickly with issues and queries. Her team are polite and responsible. They always treat residents with dignity, care and respect. My mother always looks clean and well cared for. The staff put
energy and effort into activities to keep residents entertained and post these onto a private group on social media. I would recommend the care home to anyone. It is great value for money.

Reply from Aunjali Johar, owner at Aarandale Lodge

Thankyou for your kind words, we continually strive to do the best for our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kaz D (Daughter of Resident) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a warm reception when I arrive to see Mum. Mum is treated very well. She is bedridden so doesn't get to the activities but if the activities can get to Mum...they do!

Reply from Aunjali Johar, owner at Aarandale Lodge

Thankyou for your review. We are constantly trying to improve the facilities that we have and appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen B (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Aarondale Lodge go beyond their duties with care, helpfulness, and compassion.
I cannot praise them enough for the consideration they have shown towards my mother and myself especially during the pandemic. I would like to place on record my thanks to everyone at Aarondale Lodge.

Reply from Sue Brown, Manager at Aarandale Lodge

I would like to say we are happy that staff are recognised for all their hard work, especially during these difficult times. I don't think staff get enough praise for the job that they do and proud of my team here at Aarandale Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan C (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dad’s stay at Aarandale. Not an experience anyone should have to endure (even taking lockdown into account).
Lack of care, hygiene, communication, dignity. Personal items and presents, delivered to Dad by Mum, discarded and lost.
No facility to see Dad in person or via any device. The only tablet/phone
in the home (really?) was out of action all over Christmas. Mum and Dad’s first Christmas apart for 64 years - unacceptable. And not even an apology.
Very generic responses to enquires about his well-being - “he’s eating and sleeping well”. No personal details.
The deterioration in Dad was shocking. In the short time he’d been at Aarandale before we moved him, he’d become incoherent, basically immobile, filthy dirty, unshaven and wearing other residents ill-fitting clothes. He’d also developed a nasty, untreated, fungal infection due to poor hygiene, and his catheter bag was dragging on the floor.
Care? I don’t think so. Degradation and lack of respect - very much so.

Reply from Sue Brown, Manager at Aarandale Lodge

I am very shocked to read this review and disappointed that the family feel this way about the respite care their father received. Here at Aarandale Lodge we always take pride in our care that we provide here. I do feel that some of the comments made are not accurate and that Dad was very happy here during his stay and was a pleasure to have here. We will always take family's comments on board and we will always try and rectify anything that has been brought to our attention to improve our service here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kerry K (Granddaughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to let everyone know that my grandma lived there for a few years and she was loved and looked after very well, every time I went to see her I was welcomed by staff and manager so nicely and they were so polite and caring. My grandma did activities there and she was loved and looked after.
My grandma is no longer here with us but my family would like to say thank you to all the staff and especially to the manager for the time grandma lived there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate M (Daughter of Resident) published on 13 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the carers and staff for looking after my mother while she was staying here. My mother had Parkinson's and lost the use of her legs. She could not do anything for herself in the end so needed extra care etc. The staff were always welcoming when we visited mum and friendly and
we were glad that she was in a safe environment. Her room was always kept so lovely and clean. The staff here are very dedicated and can not do enough for their residents. There is a lovely garden there and mum loved to sit out there on a sunny day. Once again thank you very much for looking after my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kiea K (Great-granddaughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was treated with such great care from all staff, I couldn't thank them enough because they did everything they possibly could to make her feel safe and secure going through her stages of dementia. Every room was clean and up to the correct standard if anyone needed a hoist up and out of bed.
Grandma was never unhappy whenever my grandad when to visit her or my mum she was always happy and pleasant. I would recommend this care home to anyone in a heartbeat because the carers really do take care and pride in their work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H S (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I cannot express the immense relief I have that my mother is no longer a resident. The environment in there is depressive, toxic and at times passively aggressive towards both residents and visitors. This is generated from the management there. The quick turnover of staff, use of agency staff constantly
and staff shortages all impact on the residents and their well-being. If the staff are not looked after then the residents won't be either. The lack of choice of food, zero activities, or resident stimulation, along with the lack of consideration for the residents' choices or dignity leaves a lot to be desired. When issues are raised they are not addressed. This review is just a small nod to my absolute dissatisfaction at the 'service' my mother received here in the hope that the local authority and regulators look deeper than the superficial aspects here and this is resolved for the other poor residents still there. Certainly not a home that 'cares'!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.1 (9.067)

Overview of Review Score

The Review Score of 9.1 (9.067) out of 10 for Aarandale Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.567 for Aarandale Lodge is calculated as follows: ( (35 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Aarandale Lodge is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (1)

No image found

Susan Brown

Job Title: Manager

Joined: 1995

Hi, I am Sue I have been working in the care industry since 1995 when I stated with this company as a carer I have worked my way up through the ranks being a care assistant, senior care and deputy. Now I am a Registered  care home manager, I have completed NVQ 2,3,4 RMA and leadership and management award & graduated from Southend university. I came into care to make a difference and I am passionate about giving the elderly good quality of care and enjoy helping staff exceed their goals in the care home

Frequently Asked Questions about Aarandale Lodge

What types of Care is Aarandale Lodge registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Aarandale Lodge have?

There are 20 Single Rooms.

What are the Facilities & Services at Aarandale Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aarandale Lodge to the centre of Westcliff-on-Sea?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aarandale Lodge to verify any information. View our terms and conditions. Aarandale Lodge has an Enhanced Service - more info.