What types of Care is Aarandale Lodge registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Aarandale Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aarandale Lodge to the centre of Westcliff-on-Sea?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Aarandale Lodge care home, 2/4 St Vincent's Road, Westcliff-on-Sea, Essex SS0 7PR

Review from Jane D (Niece of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

Both my aunt and uncle were diagnosed with dementia within weeks of each other in 2024. It as a huge shock to the family when they were placed into the care of Aarandale Lodge. All our worries and concern for their welfare just disappeared over the weeks, we could see how well they were treated by all

the staff, the care they have, and most recently (July 2025) our uncle had to have a major operation, but just 4 weeks later he is eating well, more repsonsive, and looks content. This is certainly down to the care he and our auntie both receive at Aarandale Lodge

Reply from Sue Brown, Manager at Aarandale Lodge

we are very grateful for all the kind comments, we try our upmost to ensure the best possible care for the individual it is very important to us to get the feed back from family members and the continuing support from them, as we are all working for the same goal to keep important family members safe and well in their ageing years.

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Review from Jill W (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

It was a home from home, the staff were compassionate yet remained fun. This was essential for my mum. Even in the last days, the exceptional care and love showed. The kindness they gave mum was also extended to us. In my advancing years, I hope to find a place to rest just like this. P.S. The restaurant

was fab.

Reply from Sue Brown, Manager at Aarandale Lodge

Lovely comments thank you they are greatly appreciated by us all here, Mum was a character and is missed by us all here at Aarandale we are glad that we could do our bit for you and your family at this difficult time.

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Review from S S (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

The staff at Arandale Lodge are always very welcoming and continue to provide a high standard of care for mum. She appears well and content with her environment, which is consistent on every visit. We also appreciate that mum's individual needs are being met. Her room and personal belongings are spotless!

We are so happy as a family that she is being so well looked after, which is very reassuring.

Reply from Sue Brown, Manager at Aarandale Lodge

Thank you for your lovely comments we are always trying to improve our standards here and we are happy with the families feed back as it is very important to us to involve every one in the plan of care for each service user to ensure that they get the best possible care package from us.

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Review from R S (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report

Overall Experience

My Mother moved to Aarandale Lodge in December 2025 and lived there until July 2025. When she first moved in, Mum was fairly active and enjoyed the activities and facilities on offer. Unfortunately her health deteriorated fairly quickly and she became bed bound. I can only praise the Manager, and

her lovely team for looking after Mum on every step of her difficult journey and for enabling her family to be as involved as we were.

Reply from Sue Brown, Manager at Aarandale Lodge

Thank you for you comments it is important to all of us here, The brief time we had mum what a character we where happy to help and be a part of Mums life,

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Review from David W (Son of Resident) published on 11 August 2025 Submitted via Website • Report

Overall Experience

The care given to our mum for the 20 months she spent at Aarandale Lodge was first class. The high standard of cleanliness and support given by the staff was excellent. The last few days of my mum's life their care and concern for her was exemplary. Thank you the manager and all at Aarandale Lodge.

Reply from Sue Brown, Manager at Aarandale Lodge

Thank you for your lovely comments, your mum was an incredible lady and is missed deeply by us all here she was very lucky to have a family that cared and support her

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Review from Maureen B (Sister of Resident) published on 18 July 2025 Submitted via Postal Card • Report

Overall Experience

I visit every week to see my brother. The staff are always working hard and very friendly. I know my brother is happy and is very well cared for. He has a television in his room and can watch the sports that he loves. Excellent.

Reply from Sue Brown, Manager at Aarandale Lodge

Thankyou for your positive review. We are extremely grateful and strive to do our best to look after our residents.

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Review from Keith L (Son of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

Aarandale Lodge is very well managed by the manager. She responds promptly to email communciation and deals quickly with issues and queries. Her team are polite and responsible. They always treat residents with dignity, care and respect. My mother always looks clean and well cared for. The staff put

energy and effort into activities to keep residents entertained and post these onto a private group on social media. I would recommend the care home to anyone. It is great value for money.

Reply from Aunjali Johar, owner at Aarandale Lodge

Thankyou for your kind words, we continually strive to do the best for our residents.

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Review from Kaz D (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report

Overall Experience

Always a warm reception when I arrive to see Mum. Mum is treated very well. She is bedridden so doesn't get to the activities but if the activities can get to Mum...they do!

Reply from Aunjali Johar, owner at Aarandale Lodge

Thankyou for your review. We are constantly trying to improve the facilities that we have and appreciate your feedback.

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Review from Maureen B (Daughter of Resident) published on 25 June 2021 Submitted via Website • Report

Overall Experience

The staff at Aarondale Lodge go beyond their duties with care, helpfulness, and compassion.
I cannot praise them enough for the consideration they have shown towards my mother and myself especially during the pandemic. I would like to place on record my thanks to everyone at Aarondale Lodge.

Reply from Sue Brown, Manager at Aarandale Lodge

I would like to say we are happy that staff are recognised for all their hard work, especially during these difficult times. I don't think staff get enough praise for the job that they do and proud of my team here at Aarandale Lodge.

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Review from Jan C (Daughter of Resident) published on 3 March 2021 Submitted via Website • Report

Overall Experience

Dad’s stay at Aarandale. Not an experience anyone should have to endure (even taking lockdown into account).
Lack of care, hygiene, communication, dignity. Personal items and presents, delivered to Dad by Mum, discarded and lost.
No facility to see Dad in person or via any device. The only tablet/phone

in the home (really?) was out of action all over Christmas. Mum and Dad’s first Christmas apart for 64 years - unacceptable. And not even an apology.
Very generic responses to enquires about his well-being - “he’s eating and sleeping well”. No personal details.
The deterioration in Dad was shocking. In the short time he’d been at Aarandale before we moved him, he’d become incoherent, basically immobile, filthy dirty, unshaven and wearing other residents ill-fitting clothes. He’d also developed a nasty, untreated, fungal infection due to poor hygiene, and his catheter bag was dragging on the floor.
Care? I don’t think so. Degradation and lack of respect - very much so.

Reply from Sue Brown, Manager at Aarandale Lodge

I am very shocked to read this review and disappointed that the family feel this way about the respite care their father received. Here at Aarandale Lodge we always take pride in our care that we provide here. I do feel that some of the comments made are not accurate and that Dad was very happy here during his stay and was a pleasure to have here. We will always take family's comments on board and we will always try and rectify anything that has been brought to our attention to improve our service here.

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Review from Kerry K (Granddaughter of Resident) published on 14 April 2020 Submitted via Website • Report

Overall Experience

I would like to let everyone know that my grandma lived there for a few years and she was loved and looked after very well, every time I went to see her I was welcomed by staff and manager so nicely and they were so polite and caring. My grandma did activities there and she was loved and looked after.

My grandma is no longer here with us but my family would like to say thank you to all the staff and especially to the manager for the time grandma lived there.

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Review from Kate M (Daughter of Resident) published on 13 April 2020 Submitted via Website • Report

Overall Experience

I would like to thank the carers and staff for looking after my mother while she was staying here. My mother had Parkinson's and lost the use of her legs. She could not do anything for herself in the end so needed extra care etc. The staff were always welcoming when we visited mum and friendly and

we were glad that she was in a safe environment. Her room was always kept so lovely and clean. The staff here are very dedicated and can not do enough for their residents. There is a lovely garden there and mum loved to sit out there on a sunny day. Once again thank you very much for looking after my mum.

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Review from Kiea K (Great-granddaughter of Resident) published on 3 April 2020 Submitted via Website • Report

Overall Experience

My grandma was treated with such great care from all staff, I couldn't thank them enough because they did everything they possibly could to make her feel safe and secure going through her stages of dementia. Every room was clean and up to the correct standard if anyone needed a hoist up and out of bed.

Grandma was never unhappy whenever my grandad when to visit her or my mum she was always happy and pleasant. I would recommend this care home to anyone in a heartbeat because the carers really do take care and pride in their work.

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Review from H S (Daughter of Resident) published on 19 February 2020 Submitted via Website • Report

Overall Experience

I cannot express the immense relief I have that my mother is no longer a resident. The environment in there is depressive, toxic and at times passively aggressive towards both residents and visitors. This is generated from the management there. The quick turnover of staff, use of agency staff constantly

and staff shortages all impact on the residents and their well-being. If the staff are not looked after then the residents won't be either. The lack of choice of food, zero activities, or resident stimulation, along with the lack of consideration for the residents' choices or dignity leaves a lot to be desired. When issues are raised they are not addressed. This review is just a small nod to my absolute dissatisfaction at the 'service' my mother received here in the hope that the local authority and regulators look deeper than the superficial aspects here and this is resolved for the other poor residents still there. Certainly not a home that 'cares'!