Astral Lodge

35 Ailsa Road, Westcliff-on-Sea SS0 8BJ
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9.1 6 Reviews
  • Astral Lodge, Westcliff-on-Sea
Nestled in a peaceful and welcoming environment, Astral Lodge Care Home offers high-quality residential care tailored to the unique needs of each individual. Their mission is to provide a safe, comfortable, and compassionate home where residents feel respected, supported, and valued.

They specialise in caring for older adults, including those living with dementia, offering 24/7 support from their dedicated and professionally trained care team. The home features a warm and homely atmosphere with thoughtfully designed interiors, en-suite bedrooms, beautiful garden spaces, and communal areas that promote social engagement and relaxation.

At Astral Lodge, the team focus on person-centred care — encouraging independence, dignity, and meaningful daily living. The activities programme is designed to stimulate the mind and body, while freshly prepared meals cater to all dietary needs and preferences.

Astral Lodge is more than just a care facility — it's a community, a family, and a place to truly call home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 14 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1300

These prices are only a guideline, please contact Astral Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jane Zinhu (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS AND PRIVATE REFERRALS
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (6)

Parking

  • There is parking available at the care home

Astral Lodge Reviews (6)

9.1

Astral Lodge has a Review Score of 9.1 (9.125) out of 10, based on 4 reviews in the last 2 years.
Over all time Astral Lodge has 6 reviews.

Overall Experience
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Total of 6, showing 1-6
Review from Mark H (Son of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident and has been for the past five years. She has always been looked after well and the staff and manager are friendly and efficient. She likes it there and enjoys the entertainment they have for the residents.
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Review from P B (Daughter-in-law of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has recently come to stay at Astral Lodge, and so far, we as a family have found the home itself has a nice feel to it, and the staff are very welcoming. The manager has corresponded with us on how our mum has been settling in; she also asked about our mum's hobbies and present interests, which
is nice as it shows that they want to know about her likes and dislikes to help her whilst she settles.
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Review from Kim F (Great-Niece of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Astral Lodge looked after our lovely relative for nearly 2 years until he sadly passed away. The staff were always so friendly and helpful with anything we asked. He always looked well cared for, was always clean and was always happy to be in the company of the staff. We were always welcomed when visiting
and were invited to events they held and, if we were unable to attend, would be sent pictures of Uncle enjoying himself at them. We will be forever grateful for everyone's care and patience with him at the home. Would absolutely recommend to anyone who has a loved one with dementia needing great care.
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Review from Christine E (Daughter of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very lucky to find Astral Lodge for our mum. The staff are caring and friendly, providing a calm and relaxed atmosphere which is very welcoming. The manager is always approachable and sets the excellent tone of care, which I feel is second to none. We are so pleased with the care that my
mother-in-law has now moved into the home too. Would highly recommend it to others.
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Review from Kevin V (Son of Resident) published on 5 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Astral Lodge after suffering a bad fall at home, his dementia had worsened severely, and was unable to live on his own. Dad was in Astral Lodge for about 3 months and the care and compassion he was shown by the Manager and her team was first-rate and made a very difficult time
for me and my family a lot easier to bear. All the staff at Astral Lodge were professional and incredibly patient with dad right up to his passing in May and the end-of-life care he was given will never be forgotten by us. Thank you all.
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Review from Cyndy S (Daughter of Resident) published on 11 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Astral Lodge Care Home for 4 years and I have been extremely happy with the care she is given. She is 93 years old.
Although unable to walk my mother is of reasonably sound mind. She is very happy there and has told me so. She would say if she wanted to move from there.
The
lady in charge goes out of her way to make sure residents are happy and comfortable and that her staff are doing their job well. The staff look after my mother well and tell me if they have any concerns. They also organise little things for the residents to participate in every so often. Obviously, this year has been difficult with the pandemic.
If my mother is unwell they contact a doctor or nurse to see her and let me know also. She is always warm and well-fed.
I am very happy for my mother to stay in Astral Lodge because of the excellent care she has received over the time she has been there.
Reply from Jane ZINHU, Registered care manager at Astral Lodge

Thank you for your kind words. Always a pleasure to make sure our residents are comfortable and happy.

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Current Review Score: 9.1 (9.125)

Overview of Review Score

The Review Score of 9.1 (9.125) out of 10 for Astral Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Astral Lodge is calculated as follows: ( (35 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 44 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.375 Points relating to the number of positive Reviews for Astral Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 4 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Jane Zinhu

Job Title: Manager Joined: 2003

Jane has been the Registered Manager at Astral Lodge since 2016 but has worked here since 2003. She has over 20 years’ experience working in care and specialising with residents with Dementia. Jane also holds an NVQ 3 & 4 in Health & Social care, PTLLS Qualification. 

Frequently Asked Questions about Astral Lodge

What types of Care is Astral Lodge registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Astral Lodge have?

There are 14 Single Rooms.

What are the Facilities & Services at Astral Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Astral Lodge to the centre of Westcliff-on-Sea?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Astral Lodge to verify any information. View our terms and conditions. Astral Lodge has an Enhanced Service - more info.