






Carlton House Rest Home Ltd offers a truly comfortable and homely environment, providing personalised care tailored to each individual. Carlton House's dedicated team has extensive experience in supporting people living with dementia and those with learning disabilities, ensuring compassionate care you can trust.
Carlton House welcome's both short-term and long-term care needs, and are proud of their strong reputation for quality care within the New Milton community. Carlton House operates to...
Care Provided by Carlton House Rest Home Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees can vary around rooms available.
The price(s) shown are provided by the care home. Contact Carlton House Rest Home Ltd for full pricing details and T&Cs.
Contact Carlton House Rest Home Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Carlton House Rest Home LTD
- Private Owned
Person in charge
- Emma Colein (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (3)
Visiting
- The team welcome everyone at all times.
Parking
- On site parking available
Carlton House Rest Home Ltd Reviews (21)
Carlton House Rest Home Ltd has a Review Score of 9.5 (9.510) out of 10, based on 8 reviews in the last 2 years.
Over all time Carlton House Rest Home Ltd has 21 reviews.
As always my sister is looked after wonderfully. So much detail was taken care of for my sisters special birthday. Her room was decorated, a beautiful cake made. She was very happy to see a returning member of staff and loves to laugh and joke with everyone. Her meals are always looked forward to. All staff members show so much care and attention and you feel residents are part of a big family.
Ive brought my mum from up north and the staff have been great helping her settle in. Her key workers jenny and nandana are really helpful. Also they have got her walking better with her zimmer frame which has made her more independent. It's lovely to see her interacting with the residents.
My husband looks forward to his time at the home and really enjoys the company. The staff are very attentive and there are always plenty of them to help at all times. All staff are friendly and ready to help with advice or care. The home is very clean and with no "unpleasant smells". I am very happy to recommend this home.
I would like to take this opportunity to thank from the bottom of my heart, every single staff member for making her short stay so lovely. Mum was treated with the utmost dignity, professionalism and loving care!
Nothing was ever too much for the amazing team!
The home was always clean, laundry was always so efficient, food always smelled delicious, numerous cups of coffee and biscuits were freely given
HCA's, carers, managers (& whoever I've not mentioned) were so very kind and patient at all times!!
I would highly recommend Carlton and team!
I have always found the staff at Carlton House very friendly and helpful. They provide excellent care for the resident I am related to. We are kept up to date with everything, and whenever I visit Carlton Care, it has a family feel about it and the residents all seem happy and well looked after.
Very happy with every thing
Mum moved into Carlton House permanently in February 2025 having previously stayed for Respite Care last year. So we knew it was the best place for her to be.
The family are all happy with Mum's care, she's well looked after 24/7 and she seems happy and content. The home is light, bright and welcoming, with 2 lounges and a dining room and relaxing garden space and plenty of parking for visitors.
The management and all staff treat Mum with dignity and respect, which is of great comfort to us all. I feel a sense of good leadership and a positive team environment.
The home is spotless and Mums room is newly decorated, she is safe and secure and enjoys the food.
The staff are all approachable and communication is very good. I'm kept informed either in person or by phone or email if there are any changes or concerns about Mum, and likewise I know I can contact the home anytime to speak to management/shift staff and also to speak to Mum.
Thank you to you all.
My mother is a resident here. She is very well cared for. She is clean and now settled. There are activities on a Wednesday, art day and they can watch films. There is a doctor and a hairdresser. The owner is always updating or decorating the building it is a bright clean and safe place for the residents to live.
I had frequent contact with the manager leading up to my cousin's discharge from the hospital into Carlton House, and each time the conversations were dealt with with professionalism, friendliness, compassion, and flexibility to make my cousin transition from her own home to the care home with ease.
On the day of admission, my cousin became unwell and the staff were very prompt in getting emergency services to her aid.
All staff were friendly, and polite, and had time for me and my cousin, and my cousin was always given privacy and dignity.
Would definitely recommend Carlton House to friends and family.
A friendly atmosphere and welcoming staff who cope well with my husband and provide adequate care and comfort. They have a challenging role at times because of the different types of care needed between all residents with differing personalities, demands and wants/needs but manage to keep the overall atmosphere peaceful and calm. It is not easy to please everyone but they seem to do their best to try and care for everyone's needs and comfort with patience and understanding.
The management team were very approachable and able to offer answers to questions, support and guidance where required for us as a family. Everyone at Carlton House had such compassion for their residents and residents families alike. A small family run business that really did make us feel like part of their family.
Mum has been at Carlton House for over a year. The staff are very friendly and helpful. They treat residents as family members and are very caring. They offer lots of activities for residents and family members can join in! The senior management team is always ready to answer any questions and offer families support. The owner is always to be seen working on improving the premises and is very approachable. The home is always clean and the chef provides a good variety of well-cooked and healthy food. They encourage family members to visit and get involved in the resident's lives and welcome visits from children and extended family members.
When it came to his passing away, the staff were extremely compassionate. My family were treated with respect during that difficult time.
I was completely satisfied with the care my father was given during his time at Carlton House.
Having looked at many homes for my mother, we feel very lucky to have found Carlton House, with its warm and friendly 'nothing is too much trouble' attitude. This extends to management and each and every member of staff. It has been unfortunate that we have had many visits to the hospital with Mum, and they have gone out of their way to help in any way they can. Carlton House is a family-run business, and this family feel extends out to all the residents in their care.
Thank you so much for taking the time to write us a lovely review.
My mother has been there since April 2021 and has been looked after very well. She is 92 and is suffering with heart problems.
Thank you so much for taking the time to write a review and provide us with lovely support.
Mum seems happy and we are particularly pleased with updates and photos of her care online and the excellent activities available.
We couldn’t continue her care at home and so glad we found Carlton House Rest Home.
She is very well looked after and is happy to tell me the staff are lovely and the food is good!
The team have worked especially hard during the recent challenges and continue to make sure all residents are safe and well cared for. They are caring and compassionate and there’s a good atmosphere in the home.
I am made very welcome when I visit and kept up to date on her care.
I cared for Mum myself before she had to move into Carlton House and I am so grateful to
everyone there for making this feel right.
My mum has settled in so well, far better than anticipated. She joins in with all the activities and really enjoys them. If she gets upset, the staff are really reassuring to her and calm her down very quickly. Couldn't be any happier with how she has settled in.
The care staff are friendly and efficient.
The home is kept clean and the food is good. I feel my mother is being well cared for 24/7.
I would be more than happy to recommend Carlton House Rest Home to anyone who asks my opinion.
The staff at Carlton House acted very quickly in getting him assessed and subsequently admitted within the space of a few days.
The manager and staff were very welcoming and provided reassurance to the whole family.
The care given is good and they always have time to update us with how he's progressing.
My step-father now has his medical, personal care, social and emotional well-being taken care of.
We as a family now have peace of mind. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 December 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Carlton House Rest Home Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Carlton House Rest Home Ltd.
Accreditations
There are no accreditations posted yet for Carlton House Rest Home Ltd.
Meet the Team (2)

Emma is trained in all aspects of care and has achieved a Diploma Level 5 Apprenticeship in Leadership and Social Care Management.
Emma began working at Carlton House in 2008 as a Care Worker. In 2012 broadened her experience as a senior carer and deputy manager in another care home. Emma also achieved her NVQ Level 2 and NVQ 3 in previous years. Emma then re-joined us as a senior carer and medication lead in 2020, assisting the previous manager in all aspects of the day-to-day running of the home, which involved supervisions, appraisals, assessments, rotas, and recruitment to ensure the Care Home Regulations and Standards were met.
“I love working in care and being there for our residents to support and encourage their quality of life day by day. I have been in the care industry since I was 18 and over the years have become more and more passionate about the job, wanting to learn and experience more. My passion is to ensure we promote and provide person-centred care with the input of those closest to our residents.”

Gemma brings with her years of experience in the care sector, from housekeeping, being a care assistant day and night and then working her way towards being a senior carer. Whilst Gemma was a senior carer for us at Carlton House, she was also our care plan and medication lead, showing keen involvement and being an integral part of the day-to-day needs of the home being met. Due to Gemma’s hard work and dedication, she was promoted to Deputy Manager in February 2024. Gemma has her NVQ Levels 2 & 3 in Health and Social care and is currently completing her Diploma 4 in Lead Practitioner.
“I started working within a care setting at the age of 16. Throughout that time, I have learnt and experienced many different challenges which have contributed to my love for the job and caring for the elderly. I have a particular passion for end-of-life care and ensuring that they have dignity in every way. I also love to share this and help teach others the little touches and attention to detail which makes what can be a difficult time as comforting as possible.”
Frequently Asked Questions about Carlton House Rest Home Ltd
What types of Care is Carlton House Rest Home Ltd registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Carlton House Rest Home Ltd have?
There are 40 Single Rooms.
What are the Facilities & Services at Carlton House Rest Home Ltd?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Carlton House Rest Home Ltd to the centre of New Milton?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
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