Carlton House Rest Home Ltd

15 Barton Court Road, New Milton BH25 6NN

Carlton House Rest Home Ltd offers a comfortable and homely environment for specialist and personalised care, with a team of qualified professionals experienced in dementia care and also with learning disabilities.

The home welcomes both long and short-term care requirements, having a strong reputation for quality in the New Milton community and adhering to regulatory requirements.

An excellent social atmosphere for rest and recuperation, while at the same time supporting personal freedoms and personal interests.

Owner: Ian Herridge

Person in charge: Tina McDonald (Registered Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages from 55 to 105.

Single Rooms: 40

Rooms with ensuite WC: 25

Weekly Charges Guide: Personal Care Single £520 – £850 (These prices are only a guideline, please contact Carlton House Rest Home Ltd to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Carlton House Rest Home Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 7.9 out of 10 for Carlton House Rest Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Carlton House Rest Home Ltd in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.804 for Carlton House Rest Home Ltd is calculated as follows: ( (39 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 46 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 3.13 Points relating to the number of positive Reviews for Carlton House Rest Home Ltd is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 = 3

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Carlton House Rest Home Ltd has a Review Score of 7.9 (7.934) out of 10 and an Average Rating of 4.8 out of 5 from 4 Reviews over all time

Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carlton House Rest Home Ltd?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carlton House Rest Home Ltd

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Stepdaughter of Resident/Service User
    1

My mum has settled in so well, far better than anticipated. She joins in with all the activities and really enjoys them. If she gets upset, the staff are really reassuring to her and calm her down very quickly. Couldn't be any happier with how she has settled in.

How likely would you be to recommend Carlton House Rest Home Ltd? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   5 out of 5

The rest home is run very well and the management staff are very helpful.
The care staff are friendly and efficient.
The home is kept clean and the food is good. I feel my mother is being well cared for 24/7.
I would be more than happy to recommend Carlton House Rest Home to anyone who asks my opinion.

How likely would you be to recommend Carlton House Rest Home Ltd? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

My step-father was in urgent need of care due to a deterioration in both his mental and physical health.
The staff at Carlton House acted very quickly in getting him assessed and subsequently admitted within the space of a few days.
The manager and staff were very welcoming and provided reassurance to the whole family.
The care given is good and they always have time to update us with how he's progressing.
My step-father now has his medical, personal care, social and emotional well-being taken care of.
We as a family now have peace of mind. Thank you.

How likely would you be to recommend Carlton House Rest Home Ltd? Extremely Likely

Overall Standard

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Average Rating:   4.5 out of 5

My father has been a resident here for a week so far. Right from the beginning he and we as a family have felt welcome and are pleased that he is well cared for. Everything we have asked for has been tended to very quickly. We have seen happy, patient staff and managers. The home is clean and looks newly furbished. The food is lovely and a good and varied menu. It was a place recommended to us by a friend whose Mum is here and we are so pleased to have found it.

How likely would you be to recommend Carlton House Rest Home Ltd? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   4.8 out of 5

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