Enham Care Home Services

MacCallum Road, Enham Alamein, Andover SP11 6JR
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8.4 6 Reviews
  • Enham Care Home Services, Andover
Enham Trust's Care Home Services (Michael/Elizabeth & William House) offers three purpose-built Care Homes in the historic village of Enham Alamein just outside Andover in Hampshire, which can accommodate approximately 60 residents. It has a 'Good' rating from the CQC (May 2023) providing person-centred care and support to people with physical and learning disabilities, as well as mental health needs such as autism. Compassionate assistance is available whenever you need it – day or night, 365 days a year.

From spacious entrances to specially adapted bathrooms, en-suites and communal areas, the homes are thoughtfully designed to support residents to comfortably navigate the space. They place a focus on resident wellbeing and offer indoor activities and outings, with an on-site day activities programme available to access. There is a lift, wheelchair access and free parking on-site for residents and visitors as well as wildlife garden, sports hall and supported employment opportunities on the main campus for residents to make the most of.

It also benefits from good travel links with a bus station and a train station situated in the neighbouring town of Andover, just a short 5-10 minute drive or bus journey away as well as a GP surgery, charity shop, social club, village shop and post office within a 0.5 mile radius of the homes.
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Care Provided

Primary Care Categories

  • Learning Disability / Autism
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Enham Trust

Person in charge

  • Ranganayi Mugabe (Senior Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (54)

Enham Care Home Services Reviews (6)

8.4

Enham Care Home Services has a Review Score of 8.4 (8.390) out of 10, based on 6 reviews in the last 2 years.
Over all time Enham Care Home Services has 6 reviews.

Overall Experience
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Total of 6, showing 1-6
Review from S D (Sister of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother has lived at Enham since 2012 and after the initial adjustment has always been happy there. The block where he lives, Elizabeth House was originally a residential care home but over the last couple of years has transitioned to Support Living. My brother enjoys the greater independence this
allows - being supported to go food shopping, cook his own meals and even clean his flat. The staff are kind, attentive, and caring and also make him laugh which is a wonderful thing to hear. I feel he is well-cared for and I know he wouldn't want to live anywhere else. Since the new Manager took over the management of Enham Trust there have been huge improvements.
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Review from D Z (Mother of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been in Elizabeth House in Enham for about 12 years. The staff in the House are completely committed to him and go the extra mile to support him. They know him well - for example they take him on days out, planning in terms of what his interests are. He has a wide programme of activities
which are open to all residents and helps them make friends. For example, he is in the choir which puts on concerts - joyous occasions. I think this sense of community is something very special to Enham, as are the grounds - like a campus. I get immediate updates of anything needed to do with his health and I'm confident he is looked after.


In any care home there are things that could be tweaked to be improved, but I have complete confidence in senior managers to act as needed. My son is extremely happy, safe and settled in Enham and I am very grateful for this.

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Review from A S (Brother of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been in care at Enham for around fifty years. There have been many personnel changes over this time, but since the recent involvement of the Aster Group, there is a much more positive, professional, and forward-looking management approach to the care services provided. The carers really
do care and my brother is happy there.
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Review from R W (Stepson of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepson is a resident at Enham. He is very happy there. The staff are excellent, very supportive and caring. I feel that he is safe there and is supported with a wide range of activities. Overall, very pleased with what Enham does for him and the Enham family generally.
Reply from Sharon Bye, Director of Care at Enham Care Home Services

Thank you for your feedback which is deeply appreciated. The Enham care team are committed to ensuring that we continue to build on progress made to date and strive to add value to our offer. It is always so helpful to learn how we are progressing - please be assured of our commitment to continue to offer your stepson and his family and loved ones a person centred service at all times.

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Review from J W (Mother of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the care my son receives. It is delivered by kind and caring people with dignity and respect and I feel he is safe in his home. My son is very happy in his environment with excellent senior support and management staff and a range of in-house activities. His health needs are
well managed and all hospital appointments are attended and reported on. He very much enjoys his regular trips out.
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Review from Kevin C (Father of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My daughter has lived at Enham for 17 years and considers this to be her home. She loves her life at Enham and is involved in activities around the campus site that support her physical development. She leads a good social life and enjoys excellent support from all staff at Enham. She is treated with
respect and dignity at all times. Above all else, she is listened to as an individual. The positive ethos found throughout Enham fully supports our family when advocating for my daughter. The staff are dedicated and caring.
Reply from Sharon Bye, Director of Care at Enham Care Home Services

Thank you for your feedback which is deeply appreciated. We are so pleased to note that you feel that your daughter considers Enham to be home and that our care ethos is a positive one. Please be assured that we remain committed to ensuring that residents are placed at the heart of all we do - and that their families and loved ones are also supported in line with this ethos. We will continue to work on all areas of our service and we are very grateful for your kind and helpful feedback for the team.

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Current Review Score: 8.4 (8.390)

Overview of Review Score

The Review Score of 8.4 (8.390) out of 10 for Enham Care Home Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.290 for Enham Care Home Services is calculated as follows: ( (27 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 69 Ratings = 4.29
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.1 Points relating to the number of positive Reviews for Enham Care Home Services is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Enham Care Home Services

What types of Care is Enham Care Home Services registered for?

Learning Disability / Autism, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Enham Care Home Services have?

There are 54 Single Rooms.

What are the Facilities & Services at Enham Care Home Services?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Enham Care Home Services to the centre of Andover?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Enham Care Home Services to verify any information. View our terms and conditions. Enham Care Home Services has an Enhanced Service - more info.