Farm House Rest Home

87 Water Lane, Totton, Southampton SO40 3DJ

Group: R & E Kitchen Care

Person in charge: Claire Lane (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Drug Dependence (past or present) • Parkinson's Disease • Schizophrenia

Admission Information: Ages 65+.

Single Rooms: 14

Shared Rooms: 3

Rooms with ensuite WC: 14

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Farm House Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Farm House Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Farm House Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.614 for Farm House Rest Home is calculated as follows: ( (54 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.614

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Farm House Rest Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 7 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Farm House Rest Home has a Review Score of 9.6 (9.614) from 7 Reviews


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Farm House Rest Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Farm House Rest Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Cousin of Resident/Service User
    1

My mum was here 1 year from March 17 to March 18 one year sadly she has passed away.
But have to say she had such a happy last year of her life at the Farm House Rest Home the manager and staff go beyond to make the residents happy. I can’t personally thank them enough you do a brilliant job thanks and keep the great work up

How likely would you be to recommend Farm House Rest Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

My mother has been at The Farm House for nearly 3 years and has been looked after impeccably from the very start. The Manager and her staff are first class and should be proud of themselves as the care they provide is of an outstanding standard.

How likely would you be to recommend Farm House Rest Home? Extremely Likely

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Average Rating:   4.8 out of 5

I visit my cousin on a regular weekly visit. I am always greeted at the door and made to feel very welcome by the staff. Everybody at the home seems to be very happy and well looked after and the cup of tea when you arrive is always very nice.

How likely would you be to recommend Farm House Rest Home? Extremely Likely

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Average Rating:   4.5 out of 5

I visited Farm House Rest Home after being recommended by friends to have a look. I made the right choice for my mother. It is amazing!
I cannot fault the care given by very caring dedicated staff. It is small but feels like a welcoming family when I visit.
You develop good relationships with the staff. They always have time for a chat and to listen.
I cannot praise or thank them enough!

How likely would you be to recommend Farm House Rest Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother had to move here from another care home at very short notice. I was a little apprehensive about this but was extremely happy with the outcome.
She now shares a room with another lady of similar age and is very happy about this.
She is always clean and tidy and joins in with the quizzes, singing etc.
The staff are very kind, efficient and patient I am well impressed with the care home in all aspects.

How likely would you be to recommend Farm House Rest Home? Extremely Likely

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Average Rating:   4.3 out of 5

This is a very small and friendly care home. The staff are very friendly and treat you like part of the family. It is run by a very caring and hands on management team.
The home is cosy but could do with a little TLC and money spent on it.

How likely would you be to recommend Farm House Rest Home? Extremely Likely

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Average Rating:   4 out of 5

The care our mum receives is awesome! When we visit, we're treated like family. The whole atmosphere is upbeat, caring and clean and tidy.

How likely would you be to recommend Farm House Rest Home? Extremely Likely

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Average Rating:   5 out of 5

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