






The Firs specialises in residential care and offers light and airy rooms.
The Firs offers a communal area with a light and airy setting and a spacious dining room. The communal area feature a lounge with a courtyard and a tv/activities area, where residents can enjoy the company of fellow residents, visiting friends and family.
The garden has a large patio area and raised garden beds with a lovely water feature. They...
Care Provided by The Firs
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 22 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Firs for full pricing details and T&Cs.
Contact The Firs to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Caldwell Group Ltd
- Private Owned
Person in charge
- Kerry Colbourne (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
- Number of floors: 2
Room Information
- Single Rooms (16)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (3)
- Couples/Companion Rooms with ensuite Wet Room (3)
Visiting
- Any time.
Parking
- Ample parking available.
The Firs Reviews (16)
The Firs has a Review Score of 9.2 (9.222) out of 10, based on 4 reviews in the last 2 years.
Over all time The Firs has 16 reviews.
My mother has been treated with the utmost respect and care by the Firs staff during the 18 months she has been a resident. Living overseas and unable to visit often it has given me piece of mind to know she is safe & well looked after. When I request live chats online the staff ensure mums tablet is charged and she is ready. As she has dementia and her deafness make hearing me on the tablet difficult they help her to talk to me.
I will share your lovely comments with all the staff.
My mother was at the Firs for approximately 3 years before she passed away at the beginning on May 2026. During her time there, The Firs provided a safe, caring, friendly and dignified haven for my mum who was suffering from vascular dementia. Every member of staff from the manager and care staff to the cooks and domestic staff engaged with myself and my mum and made her time there comfortable and happy. In her final weeks, I was welcomed with open arms, met with hugs and food if I needed it, nothing was too much trouble. I can't thank the staff enough for their patience, care and professionalism. The Firs is a truly special place, with staff who go above and beyond for your loved one.
I will pass your lovely words on to the team.
My aunt is very happy at The Firs. All her needs are catered for. All the staff treat residents with dignity and respect. The varied menu has something for everyone. Family members are kept up to date with Dr's reviews.
Thank you so much! such a lovely review, I will pass your lovely comments on to the staff.
I feel very happy and comfortable with the home, knowing my mum is in safe and capable hands. Every member of staff has been wonderful with mum. I can't thank you all enough .Mum has had trouble settling in and all the staff have done everything to make her feel comfortable.
Thank you for the lovely review its always appreciated to know we are providing the best care and support for our residents and their families.
Mum transferred directly from hospital care to The Firs and although her dementia is worsening, we have seen an improvement in her wellbeing, she is eating regularly and being looked after extremely well. She enjoys the food and comments on how delicious it is, particularly the puddings. Mum takes part in various activities and is socialising every day, rather than staying in her room, which is wonderful.
The Firs is a small care home with good facilities, a family-friendly atmosphere providing efficient, effective and personalised care. Our family are very happy The Firs is a 'good fit' for Mum.
Thank you for the lovely comments, I will feed these back to the team.
Despite being very busy, the staff make an effort to provide a warm and welcoming atmosphere during visits. A couple of extra staff would be helpful in increasing the conviviality even further. He recently suffered a fall on the care home drive, not a fault of the staff, indeed they should be commended for promptly calling the emergency services and myself and endeavouring to care for him as best they could in the circumstances.
Thank you for sharing your valuable feedback with us. I would appreciate it if you could spare some time to discuss your comments with me further to enable us to make sure we are providing the best care and service. Thank you.
I live close by and visit regularly unannounced and have always had a friendly welcome.
My father moved into The Firs approximately 8 weeks ago. We are amazed by the change in him, he is eating well and tells us the meals are lovely. He has gained a little weight and has his colour back and has told us the staff treat him like a King. Our opinion of The Firs so far is positive and we are happy that he has settled so easily thanks to the staff and management.
Thank you for the lovely compliments, I will feed this back to the team.
The Firs treat my husband like one of the family. Nothing is too much trouble and I feel so much better knowing that he is being looked after so well. I'm so glad I chose The Firs.
Thank you for the lovely review Pauline, I will pass your comments on to the team.
I attended the Christmas pantomime held for residents, family and friends. The staff were welcoming and communal areas were decorated, offering a homely festive ambience. The chef provided an ample and varied buffet, excellent. The residents participated in the panto responses, seeming to enjoy the experience. Staff were attentive and engaged well with residents. As a family, we are happy with the home The Firs have provided her.
My brother-in-law has been a resident since August 2022. He has settled in well with the help of the caring and helpful staff. We attended the Christmas party today and it was heartening to see the effort the staff had gone to. They made the day fun and really enjoyable for all the residents. The food was excellent and bountiful. It is clearly evident that the staff are hardworking and caring. They know all the residents as individuals and treat them accordingly. The Firs has a warm, welcoming and caring atmosphere.
Dad has been at The Firs since 3rd February 2022. He has settled in well. I am able to visit any day and take him out of the home. Since he has been staying at The Firs he manages to continue his routines very well. All the staff have an excellent attitude and he is in a very happy place.
Thank you for taking the time to complete a review of the home and your lovely comments, I will pass these on to the team.
Staff are always friendly and helpful. we are kept well informed on any changes with Mum. Mum is well looked after.
Cannot fault the care my dad has received from the excellent team who are friendly and accommodating to visitors. As you can see from the categories, we are very impressed.
It is always such a difficult decision for anyone to have to make to put a relative in a care home. Between myself and Social Services, that decision had to be made on behalf of my mum. Unfortunately, she has dementia and for her own safety and wellbeing, moved into The Firs last August. From my first visit being shown around by a member of the staff, I knew The Firs would be the best place for her and that if she was in the right state of mind, she would have chosen for herself. I cannot fault the staff, the whole team are extremely helpful, caring and compassionate. This is definitely not a job that I would be able to do! I do feel reassured knowing that my mum receives the care and attention that she needs and deserves.
My dad lived at The Firs for two and a half years. During that time he received excellent care from the hard-working staff there. More than that, the staff went out of their way to accommodate my mum who visited him and were always friendly and considerate. During the pandemic, the staff and the owner were fantastic. All families were kept up to date via zoom meetings and there was not a single case or death at the home due to Covid. We were able to ‘see’ Dad via video calls and they kept the residents safe, well looked after and opened up visiting just as soon as they were able. The well-being of the residents has always appeared to be their top concern and I cannot recommend this home highly enough. A heartfelt thank you from myself and on behalf of my parents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Firs.
There are no upcoming events for The Firs.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Firs.
Accreditations
There are no accreditations posted yet for The Firs.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Firs
What types of Care is The Firs registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Firs have?
There are 16 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at The Firs?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Firs to the centre of Southampton?
6.8 mile(s) as the crow flies, distance by road may be significantly further.
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