The Firs

The Firs is a true care home. My mum has been cared for so well here, it has a lovely feeling about it, like a real home for the residents. All the staff are very caring and attentive, I could not wish for more for my mum . Thankyou for helping mum overcome so much and feel happy again. It is a huge comfort to myself and my family knowing mum is in good hands .

I could definitely recommend this home to anyone that is looking for a place for a loved one.

The Firs staff have continued to treat my mother with the utmost care and respect over the 20 months she has been a resident. I am happy knowing my mum is safe and well cared for. As I live overseas I rely on live online chats with my mum on her tablet. As she has dementia and her deafness is becoming progressively worse she has difficulty hearing me. The Firs carers try to be nearby and place mum where it is not too noisy for her. I would like to particularly mention one person (Charly) who goes above and beyond to make sure her tablet is charged and to be available to assist when needed. The rest of the staff are always welcoming and professional. There are plenty of activities for the residents.

My Mother, has been The Firs, for 2 years now. Being disabled myself, and living in West Wales, I am unable to visit Mum very often. However, she is very comfortable, and VERY well looked after, by all the wonderful, and attentive staff. I get regular updates, on how Mum is doing, and this puts my mind at rest. I have found The Firs, to have a happy, and calm environment, for all. The food looks, and smells great, and is something, my Mum really enjoys. The whole place is immaculately clean, and tidy. There is also a lovely enclosed garden, for residents, to enjoy. I am 100% happy, that Mum resides, at such a lovely place, as The Firs.

We are very pleased to have chosen The Firs and Mum enjoys her life there.

I go visiting The Firs twice a week. The staff are always smiling and very friendly, they are lovely with all the residents. Management keep ontop of all repairs needed and emails updating family and friends regarding their loved ones.

Sadly we lost our lovely lady Pat a few weeks ago. She had been in the Care Home for nearly 2 years. In that time, we as a family got to know all the Staff and residents. We cannot praise the Staff enough, they were caring and fun to be around. Even in some tough times, something they must go though often, they smiled and showed great adaptability and resilience. Mum, I think, hung on so that one of her last memories could be attending a very important wedding where she would be with her favourite people from the home and she could dress up for one last time. To each and everyone one of you there, who work tirelessly to keep people safe and happy you are a credit to society and we have the upmost respect for each and everyone of you. Thank you so much. All of us xx

I couldn't be more pleased with how she has settled in and been made to feel cared for and safe. The Firs is an excellent example of a care home that has thoughtful and hardworking staff, is spotlessly clean and ensures that residents needs are identified and managed. My mum loves it there and I love visiting. I am always made to feel welcome, in the homely environment

My mother was at the Firs for approximately 3 years before she passed away at the beginning on May 2026. During her time there, The Firs provided a safe, caring, friendly and dignified haven for my mum who was suffering from vascular dementia. Every member of staff from the manager and care staff to the cooks and domestic staff engaged with myself and my mum and made her time there comfortable and happy. In her final weeks, I was welcomed with open arms, met with hugs and food if I needed it, nothing was too much trouble. I can't thank the staff enough for their patience, care and professionalism. The Firs is a truly special place, with staff who go above and beyond for your loved one.

My aunt is very happy at The Firs. All her needs are catered for. All the staff treat residents with dignity and respect. The varied menu has something for everyone. Family members are kept up to date with Dr's reviews.

Despite being very busy, the staff make an effort to provide a warm and welcoming atmosphere during visits. A couple of extra staff would be helpful in increasing the conviviality even further. He recently suffered a fall on the care home drive, not a fault of the staff, indeed they should be commended for promptly calling the emergency services and myself and endeavouring to care for him as best they could in the circumstances.

I live close by and visit regularly unannounced and have always had a friendly welcome.

My father moved into The Firs approximately 8 weeks ago. We are amazed by the change in him, he is eating well and tells us the meals are lovely. He has gained a little weight and has his colour back and has told us the staff treat him like a King. Our opinion of The Firs so far is positive and we are happy that he has settled so easily thanks to the staff and management.

The Firs treat my husband like one of the family. Nothing is too much trouble and I feel so much better knowing that he is being looked after so well. I'm so glad I chose The Firs.

I attended the Christmas pantomime held for residents, family and friends. The staff were welcoming and communal areas were decorated, offering a homely festive ambience. The chef provided an ample and varied buffet, excellent. The residents participated in the panto responses, seeming to enjoy the experience. Staff were attentive and engaged well with residents. As a family, we are happy with the home The Firs have provided her.

My brother-in-law has been a resident since August 2022. He has settled in well with the help of the caring and helpful staff. We attended the Christmas party today and it was heartening to see the effort the staff had gone to. They made the day fun and really enjoyable for all the residents. The food was excellent and bountiful. It is clearly evident that the staff are hardworking and caring. They know all the residents as individuals and treat them accordingly. The Firs has a warm, welcoming and caring atmosphere.

Dad has been at The Firs since 3rd February 2022. He has settled in well. I am able to visit any day and take him out of the home. Since he has been staying at The Firs he manages to continue his routines very well. All the staff have an excellent attitude and he is in a very happy place.

Cannot fault the care my dad has received from the excellent team who are friendly and accommodating to visitors. As you can see from the categories, we are very impressed.

It is always such a difficult decision for anyone to have to make to put a relative in a care home. Between myself and Social Services, that decision had to be made on behalf of my mum. Unfortunately, she has dementia and for her own safety and wellbeing, moved into The Firs last August. From my first visit being shown around by a member of the staff, I knew The Firs would be the best place for her and that if she was in the right state of mind, she would have chosen for herself. I cannot fault the staff, the whole team are extremely helpful, caring and compassionate. This is definitely not a job that I would be able to do! I do feel reassured knowing that my mum receives the care and attention that she needs and deserves.

My dad lived at The Firs for two and a half years. During that time he received excellent care from the hard-working staff there. More than that, the staff went out of their way to accommodate my mum who visited him and were always friendly and considerate. During the pandemic, the staff and the owner were fantastic. All families were kept up to date via zoom meetings and there was not a single case or death at the home due to Covid. We were able to ‘see’ Dad via video calls and they kept the residents safe, well looked after and opened up visiting just as soon as they were able. The well-being of the residents has always appeared to be their top concern and I cannot recommend this home highly enough. A heartfelt thank you from myself and on behalf of my parents.