Jasmine House

I always find the staff supportive. I feel the house is very well managed and our service user trusts her and the staff. The level of support given is amazing. I feel that our service user is able to live as much of a normal life as possible. He is always encouraged and supported to complete tasks, stay safe and achieve set goals. It's been extremely tough during these times, but the house has made it safe and also ensures our service user stays safe.

I have a voice and am able to take control of my daily needs. I feel valued for my abilities, not for my disabilities. I am supported to attend my full-time job at Treloar, staff enable me to feel safe because I know I can ask them to come at any time to support me. I am able to decide what I want to eat every day by being supported to complete a weekly menu plan, but I can change my mind if I want something different. I can go to visit my mum and brother when I want at weekends, the staff will take me but of course, the Pandemic has made this difficult. My health needs are complex but I am confident that the staff are able to manage them safely and in my best interests.

My son has complex physical and learning disabilities and has lived at Jasmine House for nearly 3 years. As a parent my son's safety and dignity are paramount, I do not worry, the approach is person-centred and the standard of care is excellent. The staff are wonderful and genuinely care, they often go the extra mile. If I have any concerns they are responded to immediately. The house is managed very well, communication is excellent, I am always welcomed when visiting. The manager and staff have been very pro-active in the current situation keeping residents and staff safe. A lovely garden summer house has been built so visitors can meet safely and distanced behind a screen. This in turn helps my son as he enjoys the continuity of routine visits.

For example, with the support of staff, I have been able to access adult education in Farnham. Staff have helped me and my family adapt my bedroom for my needs and personalise my room. I feel valued. I work with staff to help support my physical and dietary needs and to support the staff I have joined a local group.

I feel that the staff at Jasmine House provide my brother with excellent care and the staff go above and beyond to ensure he is comfortable and is able to do things he enjoys.

I feel that my son receives the highest standard of care and support both physical and emotional support. His health care needs are met appropriately and in my son's best interest. Communication between Jasmine House and myself is excellent. I highly recommend all the staff and manager, thank you.

I visit Jasmine House a lot to see my goddaughter. I am always welcomed by the staff and given a cup of tea.

Health needs were reviewed due to poor health. This resulted in a positive outcome. My carers and house manager were all excellent in providing care over and above their normal duties and ensuring that all the relevant healthcare professionals were informed and involved as necessary.