Care Homes Owned by Mysa Care Ltd

Thank you for everything that you all do.

Family involvement is incredible thank you for keeping us so informed and welcomed, the home is well maintained and the friendly welcoming team make us all feel so at home when visiting. Thank you tall oaks for your hard work and dedication

She has been seen by the community physio team and has an exercise plan in place. She has been also able to access the hydrotherapy pool at Epsom, which she loves. At the Chestnuts, there are lots of activities for the residents to join in with including trips out and parties.

My husband is very well cared for and I’m very grateful to the staff for their care, love and support towards him. The staff reassure me and they are so open to answer any of my questions. The team has included me and given me an update regarding my husband, it been a tough and challenging year of Covid19 for everyone. I really appreciate the staff for their special and experienced care. Thank you so much to all.

I always find the staff supportive. I feel the house is very well managed and our service user trusts her and the staff. The level of support given is amazing. I feel that our service user is able to live as much of a normal life as possible. He is always encouraged and supported to complete tasks, stay safe and achieve set goals. It's been extremely tough during these times, but the house has made it safe and also ensures our service user stays safe.

I have a voice and am able to take control of my daily needs. I feel valued for my abilities, not for my disabilities. I am supported to attend my full-time job at Treloar, staff enable me to feel safe because I know I can ask them to come at any time to support me. I am able to decide what I want to eat every day by being supported to complete a weekly menu plan, but I can change my mind if I want something different. I can go to visit my mum and brother when I want at weekends, the staff will take me but of course, the Pandemic has made this difficult. My health needs are complex but I am confident that the staff are able to manage them safely and in my best interests.

My son has complex physical and learning disabilities and has lived at Jasmine House for nearly 3 years. As a parent my son's safety and dignity are paramount, I do not worry, the approach is person-centred and the standard of care is excellent. The staff are wonderful and genuinely care, they often go the extra mile. If I have any concerns they are responded to immediately. The house is managed very well, communication is excellent, I am always welcomed when visiting. The manager and staff have been very pro-active in the current situation keeping residents and staff safe. A lovely garden summer house has been built so visitors can meet safely and distanced behind a screen. This in turn helps my son as he enjoys the continuity of routine visits.

It’s been such a difficult time for everyone, yet the lovely staff answer my calls every day and even set up video calls. They're always on hand to answer any worries I might have with regards to the current situation. It is so obvious to me that their main priority is keeping all the residents safe during these worrying time. I thank you all so much, my whole family are so grateful.

All the carers are thoughtful and kind and treat the residents as if they were members of there own family. During the lockdown they have exceeded all expectations to us they are all unsung heroes. I would highly recommend this home. My only grievance is that it is far from where I live but don't think I would have got the kind of care closer to home.

Our son has been a resident at Tall Oaks since October 2019 and we love it. The staff have made every effort to make him feel welcome and have involved us in every decision and made his transition into his new home go really smoothly. When Covid-19 hit the world the team followed every possible guidance and kept the house safe, although it was hard not to see our son for a period of time we were telephoned and emailed to make us aware of how things were doing in the house. They had to make sure all the residents were safe and protected and their hard work has been proven as there have been no cases of Covid within Tall Oaks. We as a family cannot thank the manager and her team enough for looking after our son and his fellow residents.

My daughter has been very well cared for in the 14 years she has lived at Tall Oaks. She is happy and settled. During the pandemic when all her regular activities have been stopped and she has been unable to have contact with family, they have done a fantastic job of helping her to cope with something intensely difficult for her. We expected a lot of meltdowns and self-harm but in fact, this has been fairly minimal and it has been down to the hard work of the staff in keeping her calm, happy and enjoyably occupied.

Thank you all very much. Keep well and safe.

I really can’t thank the staff enough for the care they have shown to my daughter and other residents during this troublesome period, to say my daughter has been protected and cared for is an understatement. My daughter has a really low immunity to infection and this has been quite a worrying time for me but the staff at Blue Cedars have cared for and protected my daughter. God bless all the staff for the care and professionalism they have shown, I can’t thank you enough.

I'm very pleased they have helped us keep contact through regular video calls, and we get to see each other.

A lovely place.

The Chestnuts is a delightful and happy home, the care team always appears cheerful and ready to assist. I fully understand that the personal safety and security of residents is first priority, however, the current arrangements make it extremely difficult for visiting parents and family to obtain access to the home which is my only complaint.

For example, with the support of staff, I have been able to access adult education in Farnham. Staff have helped me and my family adapt my bedroom for my needs and personalise my room. I feel valued. I work with staff to help support my physical and dietary needs and to support the staff I have joined a local group.

I feel that the staff at Jasmine House provide my brother with excellent care and the staff go above and beyond to ensure he is comfortable and is able to do things he enjoys.

I feel that my son receives the highest standard of care and support both physical and emotional support. His health care needs are met appropriately and in my son's best interest. Communication between Jasmine House and myself is excellent. I highly recommend all the staff and manager, thank you.

I visit Jasmine House a lot to see my goddaughter. I am always welcomed by the staff and given a cup of tea.