The Chestnuts

42/44 Chertsey Road, West Byfleet KT14 7AN
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8.3 9 Reviews
  • The Chestnuts, West Byfleet
The Chestnuts offers residential support and accommodation for up to twenty adults who live with profound and multiple learning disabilities (PMLD), autism, physical disabilities, communication and sensory impairments and complex needs.

Each individual is supported to develop a person-centred plan and health action plan that promotes independence and gives people increased choice and control over their lives.

The Chestnuts is divided into three separate living areas, each with its own lounge and kitchen. The bathrooms, wet rooms and some of the bedrooms have over head track hoists. There is also a lift, making the home fully wheelchair accessible.

There is a spacious garden with a greenhouse and vegetable patch for people to grow their own fruit and vegetables, plus a lovely gazebo which is used all year round to host garden parties and at Christmas it is decorated as Santa’s grotto.
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Care Provided by The Chestnuts

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • For a maximum of 20 Service Users

Other Care Provided

  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact The Chestnuts to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Chestnuts to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Beata Czapla (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)

Visiting

  • Contact the Registered Manager Beata Czapla

The Chestnuts Reviews (9)

8.3

The Chestnuts has a Review Score of 8.3 (8.250) out of 10, based on 1 reviews in the last 2 years.
Over all time The Chestnuts has 9 reviews.

Overall Experience
  • 9
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Date Published
  • 9
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  • 8
Reviewer Connection to The Chestnuts
  • 5
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  • 1
Total of 9, showing 1-9
Review from Diana B (Mother of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Staff are always happy, cheerful and welcoming whenever I visit.
They are very helpful if and when there is an issue.
They listen and understand any concerns that there may be.
The premises is always clean and tidy and smells nice.
The garden is welcoming and cheerful in a colourful way.
Thank
you for everything that you all do.
Reply from Beata Czapla, Home Manager The Chestnuts at The Chestnuts
Thank you so much for your kind words. It's wonderful to hear that you always feel welcomed and supported when you visit. The team work very hard to create a happy, homely atmosphere where everyone…read more
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Review from Kyra P (Mother of Resident) published on 28 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter moved into the chestnuts in April 2022, the staff made my daughter and family very welcome, everyone was so kind, and also very reassuring and of course, as parents, we were worried moving our daughter into a new home. She has been there eight months now and has settled in so well. The staff
are all very caring and liaise with us on her care and her routine. Our daughter eats really well and has put on weight. She has also become very vocal which is wonderful to hear.
She has been seen by the community physio team and has an exercise plan in place. She has been also able to access the hydrotherapy pool at Epsom, which she loves. At the Chestnuts, there are lots of activities for the residents to join in with including trips out and parties.
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Review from Ueriuka B (Wife of Resident) published on 20 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is very well cared for and I’m very grateful to the staff for their care, love and support towards him. The staff reassure me and they are so open to answer any of my questions. The team has included me and given me an update regarding my husband, it been a tough and challenging year of Covid19
for everyone. I really appreciate the staff for their special and experienced care. Thank you so much to all.
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Review from Debbie M (Sister of Resident) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank all the dedicated staff at The Chestnuts enough for providing my sister a loving and comfortable home. She’s always happy and cared for to the highest standards.
It’s been such a difficult time for everyone, yet the lovely staff answer my calls every day and even set up video calls.
They're always on hand to answer any worries I might have with regards to the current situation. It is so obvious to me that their main priority is keeping all the residents safe during these worrying time. I thank you all so much, my whole family are so grateful.
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Review from Dawn M (Mother of Resident) published on 10 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers are thoughtful and kind and treat the residents as if they were members of there own family. During the lockdown they have exceeded all expectations to us they are all unsung heroes. I would highly recommend this home. My only grievance is that it is far from where I live but don't think
I would have got the kind of care closer to home.
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Review from Patricia B (Mother of Resident) published on 7 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the Mother of a resident at Chestnuts and cannot speak more highly of the staff and how hard they are working to keep everyone safe.
Thank you all very much. Keep well and safe.
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Review from Simone l (Sister of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beginning, during and now re-covid.
As a sister of one of the residents, I have been nothing but impressed and reassured through these uncertain times that my sister has been very much cared for, and the correct and very disciplined measures have been kept, and still are.
I have had a few video calls
and can see my sister has been and continues to be very well looked after, she's happy and very comfortable living in Chestnuts, she's well monitored when not feeling 100% and the staff do all they can to make her smile and feel comfortable.
I'm very pleased they have helped us keep contact through regular video calls, and we get to see each other.
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Review from M B (Mother of Resident) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Chestnuts is a lovely place for your family member to live.
Every morning he is given a shower and a shave, his medication is given on time, the staff are very friendly and talk to the residents, the food is excellent, everyone is clean and the home smells pleasant.
Residents do get taken out
regularly and have a holiday every year.
There are weekly activities and the residents are taken to their day centres.
A lovely place.
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Review from Christopher B (Daughter of Resident) published on 28 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Chestnuts is a delightful and happy home, the care team always appears cheerful and ready to assist. I fully understand that the personal safety and security of residents is first priority, however, the current arrangements make it extremely difficult for visiting parents and family to obtain access
to the home which is my only complaint.
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Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for The Chestnuts is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for The Chestnuts is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.25 Points relating to the number of positive Reviews for The Chestnuts is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 1 Positive Reviews ÷ 4 = 0.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Beata

Beata Czapla

Job Title: Registered Manager

Beata worked as a qualified nurse in her home country of Poland before moving to Britain where she started working for Sonder Care as a Support Worker. Over the years she progressed to Senior Support Worker and Deputy Manager roles before taking on the Registered Manager role in 2019.


Beata prides herself on creating an environment that is a comfortable home from home for the people who live there and a supportive environment for her staff team. It has always been Beata’s dream to work with people with disabilities and provide them with the best quality of life. As a Registered Manager, she always ensures that the people living at The Chestnuts are well-supported in a caring and positive environment.

Frequently Asked Questions about The Chestnuts

What types of Care is The Chestnuts registered for?

Older Person Care, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Chestnuts have?

There are 20 Single Rooms.

What are the Facilities & Services at The Chestnuts?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chestnuts to the centre of West Byfleet?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Chestnuts to verify any information. View our terms and conditions. The Chestnuts has an Enhanced Service - more info.