The Chestnuts

42/44 Chertsey Road, West Byfleet KT14 7AN

The Chestnuts: Downing (Chertsey Rd) Ltd is an 18 bedded home in Byfleet, Surrey, which specialises in providing 24 hour residential care for people with a learning disability and/or physical disability.

They specialise in the care and development of people with epilepsy, RETT syndrome and sensory impairment.

Please visit the website for more details.

Group: Downing Care

Person in charge: Elaine Balgrie (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Autism/ASD • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Languages Spoken by Staff (other than English): Bulgarian, French

Single Rooms: 20

Facilities & Services: Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Chestnuts: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


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Staff Profiles


Graham Elliott

Job Title: Director

Joined: 2003


Graham Elliott trained as a Chartered Surveyor and joined Christie & Co in 1983 to value and sell care homes in this emergent market.

In 1987 he joined Lodge Care Plc as Managing Director of the first quoted care home group with 25 homes, and also chaired the Independent Healthcare Association for 4 years.

In 1995 as Director of Operations he set up operations in the UK for Principle Healthcare Finance an American REIT and acquired and subsequently monitored 253 healthcare facilities at a cost of £273 million, which were Sale & Lease-backed to major corporate operators.

Since 2003 Graham has been providing consultancy services to Downing and assisting them to divest themselves of their care of the elderly portfolio to reinvest in the specialist care market with three Learning Disability and Physical Disability homes.


Elaine Baigrie

Job Title: Operations and Marketing Manager & The Chestnuts Manager


Elaine is a highly skilled senior manager with more than 20 years experience in the delivery of healthcare services both in the NHS and the independent sector, managing neurological, musculoskeletal, brain injury, learning disability and psychiatric services.

She has held senior management posts with leading independent healthcare providers at both Hospital Director and Regional Director level. Her excellent communication and interpersonal skills coupled with her high standards and clear strategic and operational objectives ensure the delivery of high quality, effective, appropriate, person centred therapeutic services.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Chestnuts