






This warm and welcoming home from home was once owned by Gracie Fields who named her home "Shangri La", a place of complete bliss. The home still retains the name Gracie gave it along with the tranquillity and peace she so loved.
Situated in the delightful seaside town of Lee-on-Solent it is a perfect setting to enjoy the spectacular views whilst also having the convenience of local high-street shopping and the...
Care Provided by Shangri-la
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Shangri-la for full pricing details and T&Cs.
Contact Shangri-la to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Shangri-la Care Services Ltd
- Private Owned
Person in charge
- Paula Key(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (23)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (3)
Parking
- On site Parking
Shangri-la Reviews (12)
Shangri-la has a Review Score of 8.2 (8.192) out of 10, based on 2 reviews in the last 2 years.
Over all time Shangri-la has 12 reviews.
All the staff seem to really care for my mum as a person. She is very happy and settled which means as a family we don't have to worry about her wellbeing. The atmosphere is very friendly and everyone treats mum with respect.
Thank you very much for your lovely review. We are glad you can relax knowing that mum is in good hands.
My Mother has been a resident for 18 months and in my opinion she has received the best care. The staff are very attentive and do there utmost to attend to everything that my Mother requires. The food is of a high standard so in my opinion this is a very good home.
Thank you very much for giving our home a lovely review.
I cannot speak highly enough about this care home. Mum is very well looked after and is happy here. It is a great relief to me. I thoroughly recommend this facility for your loved ones.
Thank you very much for taking the time to give us a lovely review; we appreciate your kind words.
Over the past several years three members of my family have stayed at Shangri-la. On each occasion, the care provided has been very good and appropriate for their needs. This was particularly evident during the Covid crisis when safety was paramount. I would have no hesitation in placing any further members of my family in their care.
Thank you very much for taking the time to give us a lovely review.
The staff are fantastic. The feeling when you first walk in is fabulous- happy and homely.
As a whole, excellent. My first time in respite care and there was in-depth preparation with the managers which set my mind at rest. The care was amazing. I was treated like family and nothing was too much trouble. The food was varied and of high quality. All the staff were caring and had time for me. Any decisions were made with my agreement. Activities were lively and welcomed. The building was very well maintained. Cannot thank the staff enough. Very positive experience and attention to details excellent. I enjoyed every minute of my stay. Room and facilities excellent shows Shangri-La is run for the residents not for profit.
My mother has been a resident since April 2015. The staff are great, very friendly and caring and Mum is very fond of them. It is a very homely place with varied activities going on most days. We are always made very welcome when we visit and when we leave. We know Mum is in safe hands.
Pleased with the way my husband was cared for. All staff very pleasant and helpful.
My Dad always looks clean and tidy and well fed and looked after. When I visit there are always friendly healthy staff on hand when needed. The carers are very supportive towards Dad and me. I feel that he is very safe at Shangri-la. The staff all take a personal interest in their changes. I am always kept up to date with Dads welfare even though I live in Nottingham. Any concerns are dealt with quickly and efficiently.
Staff are very patient and responsive to contact with me. They are flexible and willing to customise the care given to my mum.
All the residents are extremely well cared for. The staff go above and beyond to meet the needs of those in their care. I am completely confident that my mum is well cared for at all times.
Thank you so much.
Thank you Richard, for your review. Your mum was always full of smiles and her jokey ways which will be missed. The home also appreciates the support we received through out her time at Shangri-La.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 December 2024Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Shangri-la.
There are no upcoming events for Shangri-la.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Shangri-la.
Meet the Team (4)

Mrs Key has been in care since 2003. Mrs Key started as a care assistant and has worked through her personal development to become a dual registered manager (Valley Lodge and Shangri-La).
Qualifications include: NVQ Level 5 diploma in leadership for health and social care and children and young people's services - Adult residential management NVQ 3 and 4 in Care; NVQ in leadership and management

I was employed 2 months ago by the home as an Admin Assistant to the Manager, Paula Key. In the short space of time, I have been here, I have also taken on the role of Activities Coordinator so that while I am in the home, I can get to know our residents on a personal level and interact with them on a daily basis.
I have loved getting to know the people I will be working alongside in the home, and I enjoy seeing the residents engage in fun and games daily.

I’ve been a care assistant at Shangri-La for almost 3 years. My day-to-day role involves spending time with the residents getting to know and love their personalities, and watching them thrive with the care and assistance we provide for them.

The residents we care for are always at the forefront of the work we do.
The nature of the work we do is to promote independence and provide comfort and care in a person-centred manner.
Along with this we like to ensure that families are supported as making decisions to place their loved ones into a care home and entrusting others to support them is never an easy choice to make.
Frequently Asked Questions about Shangri-la
What types of Care is Shangri-la registered for?
Older Person Care, Dementia, Mental Health Condition, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Shangri-la have?
There are 23 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Shangri-la?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Shangri-la to the centre of Lee-on-the-Solent?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shangri-la to verify any information. View our terms and conditions. Shangri-la has an Enhanced Service -more info.