The White House (Curdridge) Ltd

The White House, Vicarage Lane, Curdridge, Southampton SO32 2DP

The White House (Curdridge) Ltd is a dementia care centre caring for younger and older people living with dementia. Providing excellent person centred care from consistent staff, who are well trained in all aspects required of them to fully meet resident need. Supporting, encouraging, stimulating, smiling.

A beautiful country house with three linked, purpose-built units, residents enjoy formal gardens, patios, fish and duck ponds, and an aviary with exotic birds. Bedrooms are single all with en-suite facilities.

Lavender-edged walkways where residents can enjoy the many animals, from tortoises, exotic birds, peafowl, wallabies, pigs, pygmy goats, horses, ornamental ducks, and birds.

The centre's pub, Kev's Corner, is situated in the redesigned central courtyard, freely accessible from all eleven communal areas.

A weekly GP in-house surgery ensures the best possible care is provided for the individual's physical and mental health. M.H.T and G.P. meet in house bi monthly.

Certified trainers for in-house training in, Health and safety, Fire safety, Safeguarding, DoLS, Best interest decisions, Care Planning, Risk Asessment. RBS Mentor services provide guidance, procedures, audits for health and safety and employment law.

Daily in-house activities offer various pursuits which include cooking, arts, crafts, gardening, outdoor and indoor games, a new digital reminiscence system, activities and lots more with touch screen technology. There are twice weekly outings and various providers visit to offer music therapy, visiting theatre, animal shows. The most recent addition, our own haridressing salon.

Each week a resident from each of the four units enjoys a special day, chosen by the individual, arranged by their key worker, which could be a visit to an Italian restaurant, a Chinese takeaway, a trip to the theatre, watching a special film, going to a favourite shop or having a pub lunch or barbecue.

Owner: The White House (Curdridge) Ltd

Person in charge: Emma Hampton (Registered Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Stroke

Admission Information: Younger & older people living with dementia. Ages 30+.

Languages Spoken by Staff (other than English): French, Italian, Polish

Single Rooms: 46

Rooms with ensuite WC: 46

Weekly Charges Guide: Personal Care Single £1269 – £1269 (These prices are only a guideline, please contact The White House (Curdridge) Ltd to find out the exact price for your requirements.)

Fees are inclusive of all care, special diets, laundry, outings, activities, hairdressing, chiropody.

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Located between the villages of Botey and Bishops Waltham, within easy walking distance of Botley Railway Station.

Visiting:

Visiting anytime

Parking:

On site parking available

Latest Care Quality Commission* Report on The White House (Curdridge) Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 out of 10 for The White House (Curdridge) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for The White House (Curdridge) Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.743 for The White House (Curdridge) Ltd is calculated as follows: ( (250 Excellents x 5) + (77 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 331 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The White House (Curdridge) Ltd is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 12 Reviews ÷ 9.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 The White House (Curdridge) Ltd has a Review Score of 9.7 (9.743) out of 10 and an Average Rating of 4.7 out of 5 from 28 Reviews over all time


Average Ratings

  • Excellent
    23
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The White House (Curdridge) Ltd?

  • Extremely LIKELY
    27
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The White House (Curdridge) Ltd

  • Daughter of Resident/Service User
    10
  • Wife of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Mother of Resident/Service User
    2
  • Resident / Service User
    2
  • more

I cannot commend the management and staff of The White House highly enough for their care of my mother. They have taken the time and trouble to get to know her personal preferences and they cope with her sometimes difficult behaviour with cheerful good humour and patience.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

Kerri Buckingham, Accounts Manager at The White House (Curdridge) Ltd responded to this review on 22 Aug 2018:

Thank you for your kind comments.

My mother is receiving such excellent care and kindness.
It is such a comfort to see Mum looked after and happy.
Great job the White House team, thank you.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Ever since dad became a resident at The White House, we have been grateful and pleased with the care and attention that he has received. All the staff that we have met there have all been polite, kind and extremely patient. It was a shame, that the 2 main carers that had been looking after him from the start moved on to different units of the home, as the consistency with the same familiar faces was good for dad and a change in him was noticeable when they left but the new staff who then took over are also good.
It would be good if there were a few more organised activities even if just in the home, as this would be good to help keep the residents stimulated but do appreciate that this can be very difficult to organise and encourage the residents to participate in.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.5 out of 5

My mother really enjoys living at The White House (Curdridge) Ltd.
When her dementia allows her to communicate her thoughts, she tells me how happy she is and how kind everyone is to her. This has not always been the case. It is fair to say that mum has a challenging side to her personality. But the fact that The White House (Curdridge) Ltd staff are caring and extremely well trained and valued, means that mum is understood. Furthermore, The White House (Curdridge) Ltd has a significantly higher quantity of staff per patient than other Care Homes. This enables mum to get the valuable 1 on 1 care that she needs. The personal encouragement that the staff provide give mum a feeling of self-worth. This is the difference between her being happy and her being unfulfilled and having a low self-esteem and consequently a poor quality of life.
I for one would like to thank each and every member of staff that comes into contact with my mum. You are doing a wonderful job. You make my mother happy, and you make me happy. Thank you all, very much indeed.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Great staff, great facilities and a very positive culture and environment for those with dementia (and their relatives)! Would recommend the White House and its whole team thoroughly.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.6 out of 5

An amazing place for people suffering from Dementia. Exceptionally well managed, with exceptional staff. I wouldn’t want my father to be anywhere else.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   5 out of 5

Highly recommend The White House. The care provided is exemplary and the staff, in particular, are so friendly and attentive. My dad came in for respite care and is now a resident. This was an extremely difficult time for us as a family and all of the team at the White House could not have been more understanding and supportive. Thank you.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

Steph Reed, Care Planning and Support Manager at The White House (Curdridge) Ltd responded to this review on 11 Jul 2018:

Thank you so much for your lovely review! It really is our pleasure to have been able to support your family as well as your dad throughout this process. We're delighted that he has settled in so well.

My husband has been attending the Day Centre on a weekly basis for over a year now, he loves going and enjoys his visits and outings, the care and support we both receive is excellent, the staff are always so friendly and helpful. Having recently spent a few weeks respite care in the Main House, the transition was dealt with so well that he settled in extremely well, the care and support to us both has been exceptional at such a difficult time. The staff are so attentive, thorough, caring, and supportive and having the recognition of the staff from the Day Centre helped him settle. He is now a resident in the Main House and still enjoys the visits to the Day Centre.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

My husband has Alzheimer's disease and I reluctantly decided my husband wasn't safe at home with me anymore, after being brought back by the police many times.
As my husband is only 54 years old we had difficulty placing him.
When he first arrived at The White House it took a good couple of months for him to settle in, being surrounded by people 24/7 after virtually 1-to-1 care with myself or carers.
He is now flourishing at The White House. He has lost weight, he eats well, goes to the day centre and has started going out on day trips.
Best of all, he smiles and laughs with me.
It's right when they say I can now enjoy him, the staff are amazing.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   5 out of 5

My Mum moved into The White House last month from a purpose built care home where she had been living for 19 months. The difference is amazing and it's brilliant to see the same staff every day who know exactly how she is and what she is doing. The previous home never had enough staff so Mum was being looked after by a constant stream of agency staff. When she first arrived, there was concern that she wasn't drinking enough (and suffering from regular UTIs) but that is in the past now as they have taken the trouble to find out what she likes rather than just plonking a drink down in front of her and then throwing it away later when it had gone cold. I was able to take her out for a pub lunch one day then back to my home until after 9 pm, something I've not been able to do for a long time as she was constantly asking to go to bed with little or no interest in doing anything. Would I recommend The White House? Yes, without a doubt. Any regrets? Yes - one - that I didn't move her sooner!

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 26 Feb 2018:

Thank you for your positive feedback, we all at The White House, try so hard to enable the residents to get the very best from each day. Your views are helpful in assessing how effective our service is. Julie

My Dad has a rare and aggressive form of dementia. His behaviour at times can be challenging. The support, care and compassion shown towards him is simply amazing. He no longer recognises me or his family or friends. However, he will smile and interact with the staff which proves the care they show towards him and how well they know and understand his needs.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   5 out of 5

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 24 Jan 2018:

Thank you for your review, we really appreciate feedback about our service.

I cannot recommend The White House highly enough for their kindness, caring and compassion. My husband used the daycare centre for over a year and thoroughly enjoyed the activities and outings. The staff are superb and have been so understanding and I can thank them enough for their support - I send them my heartfelt thanks and best wishes.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   5 out of 5

The manager and staff are extremely caring, dedicated and patient with all residents. I have always felt they are fully competent in all aspects of dementia, young and old.
What is especially pleasing to me, my son always looks cared for, clean and tidy in appearance.
The provision of daily activities, celebrations and safe, well kept extensive grounds in which to exercise are all beneficial for resident stimulation and wellbeing. The White House is to be commended!

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 27 Mar 2017:

Thank you for your recommendation, we try hard to ensure all the residents get the very best from each day, your comments are helpful in assessing where improvements may be required. Thank you.

I am very happy with the service and care that my friend has been given.

How likely would you be to recommend The White House (Curdridge) Ltd? Likely

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Average Rating:   4 out of 5

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 21 Mar 2017:

Thank you for your positive feedback, we all at The White House, try so hard to enable the residents to get the very best from each day. Your views are helpful in assessing how effective our service is. Julie

My husband, now aged 89, was admitted to The White House nearly 5 months ago and I could not be more happy with the care there. I like the arrangement of dividing the home into small units. There are nine in his group. Medical attention is good. He enjoys his food and loves being surrounded by so many animals. All the carers are extraordinarily patient and thoughtful. Whenever I visit, I am struck by the cheerful, happy atmosphere.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.2 out of 5

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 20 Mar 2017:

Thank you for your positive feedback, we all at The White House, try so hard to enable the residents to get the very best from each day. Your views are helpful in assessing how effective our service is. Julie

My mother has resided at The White House since the end of 2012, after some poor experiences in other care homes.
Having worked for adult services myself for many years, I am very thankful that my mother is in such a well run and excellent care home. All staff appear to be well trained and compassionate and the residents always look well groomed and well cared for. I have always had any questions or concerns dealt with immediately and it has given me complete peace of mind that my mother is in such a good facility.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 14 Mar 2017:

Thank you for your positive feedback, we all at The White House, try so hard to enable the residents to get the very best from each day. Your views are helpful in assessing how effective our service is. Julie

The White House has been a real lifeline for my father and our family. My father was diagnosed with advanced Alzheimer's/dementia at aged just 62. We had tremendous difficulty finding the right care for Dad, especially as has speech affected as well making communication challenging.

Despite being a desperately upsetting time for the family, the wonderful, kind and loving care, as well as the relaxed and warm environment at the White House, has given Dad the best environment and home possible for him and as a result, he is happy and content.

We love to visit and are warmly greeted and well looked after. The White House has plenty of activities and is lively and fun. There is also safe and secure outside space. The levels of care are high and the staff are dedicated and committed to residents like my Dad that have very high needs.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.3 out of 5

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 07 Mar 2017:

Thank you for your positive feed back, we all at The White House, try so hard to enable the residents to get the very best from each day. Your views are helpful in assessing how effective our service is. Julie

The White House are always very welcoming of visitors and my brother is happier since being there. It is always very clean and the staff that I have met appear very caring.
The management and staff put on some great activities and entertainment for the residents. Thank you so much for all you do.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.1 out of 5

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 14 Dec 2016:

Thank you for your positive feedback. We all at The White House, try so hard to enable the residents to get the very best from each day. Your views are helpful in assessing how effective our service is. Julie

Sensitive professional service. My Dad is a long standing patient and Dad is very happy. Surroundings are very pleasant, it's like another family and a second home. Thank you.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   5 out of 5

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 12 Dec 2016:

Thank you for your positive feed back, we all at The White House, try so hard to enable the residents to get the very best from each day. Your views are helpful in assessing how effective our service is. Julie

We are extremely happy with the care and attention given to my son. He is happy and contented and gets on well with his carers. They go out of their way to stimulate him and provide him with treats i.e. chocolate buttons. We would be happy and confident in recommending The White House.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.6 out of 5

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 12 Dec 2016:

Thank you for your positive feed back, we all at The White House, try so hard to enable the residents to get the very best from each day. Your views are helpful in assessing how effective our service is. Julie

I cannot fault the care and attention my Mum receives. Without exception, all members of staff are dedicated, sensitive and cheerful and the whole family are always made to feel welcome when we visit.

Due to her condition, Mum's behaviour is sometimes challenging, but the White House staff are brilliant at reassuring her, and she seems very happy and content. Thank you.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 09 Dec 2016:

Thank you for your positive feedback, we all at The White House, try so hard to enable the residents to get the very best from each day. Your views are helpful in assessing how effective our service is. Julie

My wife has been a resident for 8 years and before that attended the day centre for four years. She has always been extremely well cared for, and the facilities could not be better. I have always felt confident in The White House's ability to give her the best.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 09 Dec 2016:

Thank you for your positive feedback, we all at The White House, try so hard to enable the residents to get the very best from each day. Your views are helpful in assessing how effective our service is. Julie

I have had many years of visiting this fantastic home and it is always a pleasant experience. It is extremely homely and friendly. Residents are well looked after and happy. There are many lovely activities every week and also lots of interesting minibus outings. The home itself is spacious and comfortable and beautifully maintained. I am very confident that the person I visit is well looked after.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   5 out of 5

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 09 Dec 2016:

Thank you for your positive feedback, we all at The White House, try so hard to enable the residents to get the very best from each day. Your views are helpful in assessing how effective our service is. Julie

The White House is a happy, lively home where the residents are actively encouraged to remain active and engaged with a variety of activities and excursions. There is a good interaction between staff and residents and between the residents themselves. Families are welcomed and free to join in with activities. I am happy that my mum is being well cared for and that there is the variety of activities that keep the residents stimulated and in good spirits.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 09 Dec 2016:

Thank you for your positive feedback, we all at The White House, try so hard to enable the residents to get the very best from each day. Your views are helpful in assessing how effective our service is. Julie.

I was a resident at The White House for 22 months. This home well deserves it's 5-star rating. I cannot fault the owner, the reg manager, unit manager and my unbelievably amazing key worker.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   5 out of 5

The care provided by the day centre is excellent. The activities and outings are imaginative and interesting. The staff without exception are very caring, friendly and interested in their clients. Very pleasant country surroundings.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   5 out of 5

All staff friendly and helpful.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.4 out of 5

Excellent care, wonderful carers and good food.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

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