St Elizabeth

115 Swift Road, Woolston, Southampton SO19 9ER
Review Us
9.7 32 Reviews
  • St Elizabeth, Southampton
At St Elizabeth, all individuals are treated with dignity and respect and no resident will receive less favourable care for any reason, especially in respect of age, race, status, religion, gender or sexual orientation.

The home cares for people over the age of 65 years and those who may have a diagnosis of dementia.

Staff encourage residents to make suggestions about how the home is run.

Visitors are able to visit any time and stay as long as they want.

Activities include entertainers, trips out, chair aerobics and quizzes.

Residents can look forward to flexible meal times. Breakfast is usually served before the resident gets up, in their bedroom, unless eating downstairs is preferred.
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Care Provided by St Elizabeth

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 17 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £975 – £1100
  • Self-Funded Residential Dementia Care: £1050 – £1250
  • RESPITE Self-Funded Residential Care: £975 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1250

These prices are only a guideline, please contact St Elizabeth to find out the exact price for your requirements.

Contact St Elizabeth to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Elizabeth to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • RG Care Homes Ltd

Person in Charge

  • Jude Soffe (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (0)

Parking

  • Free parking available on-site

St Elizabeth Reviews (32)

9.7

St Elizabeth has a Review Score of 9.7 (9.663) out of 10, based on 8 reviews in the last 2 years.
Over all time St Elizabeth has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Elizabeth
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Total of 32, showing 1-20
Review from Jean-Pierre P (Husband of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the last month of my wife's life. Until her last moments, and beyond, she was treated with dignity and care by every single member of staff, and the home were kind and caring to the whole family.
As always, her care was characterised by a thoughtfulness bordering on love.
She couldn't have
had better care anywhere.
Reply from Jude Soffe, Manager at St Elizabeth
We appreciate your kind words, it was an absolute pleasure to look after your wife. We loved having her here with us and we love that you still have a strong connection with us and visit regularly.…read more
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Review from Phil T (Son of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is happy and well cared for in this small care home and receives plenty of attention from staff. No complaints.
Reply from Jude Soffe, Manager at St Elizabeth
Many thanks for your review. We are so happy to hear that you are satisfied with the care we provide. Your mother is a delight to have at St Elizabeth.
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Review from Phillip C (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing caring staff, nothing too much trouble to look after my dad. Just had a great review with the manager and senior carer, a wonderful experience. Thank you to everyone that looks after all his needs. I am glad we chose St Elizabeth to care for dad.
Reply from Jude Soffe, Manager at St Elizabeth
Thank you very much for the positive review. It is our pleasure having your dad reside at St Elizabeth Rest Home. We will endeavor to continue to provide the very best care and support our team…read more
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Review from Katie B (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but good to say about St Elizabeth's. My mum has been a resident since November 2023 and the staff there are truly fabulous. Caring and supportive for all of mum's needs and also superb at keeping me informed. 110%.
Reply from Jude Soffe, Manager at St Elizabeth
Thank you for the positive review. Your mum is a pleasure to care for and is a delight to have at St Elizabeth Rest Home. We are very lucky to have such a caring, supportive team who will endeavor to…read more
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Review from Andrew P (Son of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a great pleasure being able to get Dad into St Elizabeth's for his end of life. I had already had experience of the care he would get, due to mum being a resident there for 10 months. The staff are next to none, nothing is too much trouble. The meals are good and a variety of choices. I was always
made welcome with a smile a hug and a cup of tea. I would definitely recommend them.
Reply from Jude Soffe, Manager at St Elizabeth
Thank you for the kind and positive review. It was an absolute pleasure to be able to accommodate your Dad's wishes and have him spend his final days with us. He was such a gentleman. You are always…read more
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Review from Phillip C (Son of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and all the staff are wonderful. So caring and friendly, nothing is too much trouble. My dad is a new resident and probably finding it hard to adjust as we are all new to this as a family. The staff go all out to try and help him. They are always smiling and they work so hard. I cannot speak
highly enough of the manager and all her staff. They are amazing and thank you for all your help. We made the best choice for my dad!
Reply from The Manager, Manager at St Elizabeth
Thank you so much for your review, such positive feedback is warmly welcomed and will be cascaded to all our team. We feel very privileged to be part of Dad's framework of support.
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Review from Glynis M (Friend of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am impressed with the care and individual attention given to the residents at St Elizabeth Care Home. My close friend has lived here for a couple of years and I have visited frequently and have always been treated with respect and friendliness by the staff on duty. My friend is happier here than he
was and is looked after very well. His choices are always taken into account. If I had to chose a care home for myself, I would chose St Elizabeth.
Reply from The Manager, Manager at St Elizabeth
Thank you for taking time to review us. The team greatly appreciate such positive feedback. All staff take pride in their delivery of care and support. Thank you so much for your support too.
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Review from Karen D (Daughter of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum absolutely loves being in St Elizabeth house The staff are person-centred towards her needs and show compassion towards her, I could not wish for a better home for my mum to be cared for in. Since my mum has been in the home she looks well and has put on a bit of weight, she has really come out
of herself and socially interacts with everyone.
To all the staff at St Elizabeth House, you are truly amazing and thank you for looking after my mum so well.
Reply from The Manager, Manager at St Elizabeth
Thank you for your lovely review. I will ensure your feedback is cascaded to the entire staff team. They work so hard in their delivery of person centred care and support. Thank you again for taking…read more
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Review from Debbie H (Sister of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother says it's absolutely wonderful! It's very good and is a relaxing place to be and has a great atmosphere. The staff are great, and the facilities are clean and good. The food is very tasty, and the bed is very comfortable. There is a nice big lounge with a big TV screen, and the other residents
are friendly.
I get good communication from the home about my brother, and queries are answered promptly.
Reply from The Manager at St Elizabeth
Thank you for your review. We are very happy to receive such positive feedback. We are so pleased that your brother feels settled here at the home.
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Review from Sonia H (Granddaughter of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was no longer safe living alone at home, and the decision was made for her to go live in a care home.
A decision we were all upset with.
However, St Elizabeth has been fantastic, and our minds were quickly put at ease.
This care home has a strong homely feel, and the staff are lovely.
I honestly
can say that I know my nan is in safe hands and is very happy in her new home.
Reply from The Manager, Manager at St Elizabeth
Thank you so much for submitting a review. I will pass on all feedback to the staff team, who work tirelessly in making sure everyone feels safe, supported and settled.
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Review from Jaime H (Granddaughter of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been here for five months now, and the staff here are absolutely brilliant. Always there to help and assist, and it's never too much bother, makes me feel that my nan receives the best care anyone could ask for.
They always keep me up to date on things, and when I visit my nan, which is
nearly every day, the staff makes me feel very welcome, and my nan is very happy to be here.
For those that have read this, as they are in a position of deciding if their family member is to stay here, please let me put your minds at rest and say that you can't go wrong as I know that this care home would be a very good choice.
Reply from Beccy Clarke, Manager at St Elizabeth
Thank you so much for your review. I will pass on such positive feedback to the staff. So pleased Nan feels settled and happy. My door is always open.
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Review from M M (Granddaughter of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has settled in really well, and it's nice to see her happy and well cared for. The staff are friendly and welcoming. It's nice to know my grandma can do activities within the facility. Love the updates and pictures.
Reply from The Manager, Manager at St Elizabeth
It is really great to receive such positive feedback. Thank you for your review.
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Review from Matt M (Son of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was tasked with finding a permanent care home for my mum last year. I arranged to view a number of properties, but the one that stood out from the rest was St Elizabeth. I had a long chat with the manager on the phone, first of all, explaining the situation and what I needed for my mum. From this
first call, they stood out as being different. The home feels homely and not a corporate entity, unlike some of the other homes I visited.
Nothing is ever too much trouble, and Lily, the dog, is adorable, even if she does bark every time she sees me!
St Elizabeth's benefits from being a smaller home and provides all the care and covers our needs as a family. I would definitely recommend them, especially if you're looking for a home environment.
Reply from The Manager at St Elizabeth
Thank you, Matt, for submitting your review. Great feedback; thank you for such positive comments. I will pass these on to the staff team.
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Review from Martyn W (Son of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has vascular dementia and was placed in October 2022. I cannot thank the staff enough for the care they have given my father since he arrived in September 2022. He has settled in really well after being very distressed after spending a couple of months in the hospital.
Reply from Rebecca Clarke, Manager at St Elizabeth
Your review is greatly appreciated; thank you. I am so pleased to receive positive feedback, which will be passed on to all the staff.
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Review from Jennifer W (Daughter of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ever since my mum has been in St Elizabeth, she has had excellent care. It's a home-from-home and her second family. We love visiting her there as she is so happy there. All the members of staff at St Elizabeth's are great; Mum loves them all. We are so pleased with the care and attention Mum gets.
Would highly recommend St Elizabeth.
Reply from Beccy Clarke, Manager at St Elizabeth
Thank you so much for taking the time out to submit a review. All feedback is warmly invited and will be passed onto our staff team.
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Review from Ian W (Son of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad seems extremely happy and comfortable here. Every time we go and see him, the staff are always friendly, the environment lovely, and he really does enjoy living here. Very happy overall, so thank you!
Reply from The Manager, Manager at St Elizabeth
Thank you for submitting your review. We warmly welcome all feedback, and I will pass on the positives to all the staff team.
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Review from G M (Daughter of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at St Elizabeth's for over a year now, and despite it being one of the hardest decisions my family and I had to make, and has settled in really well.
We were looking for a small, family feel and non-hospital feel home for our Mum, and we have made the best choice for Mum! She is happy
and has even put on weight (which she could do with).
I love that St Elizabeth's is a home-from-home, and all the staff are approachable and very supportive, not just to Mum but to our family too. Staff are always ready to help, and nothing is too much trouble. I can't thank St Elizabeth's enough for giving my family and myself peace of mind that Mum is safe and well cared for.
Reply from Beccy Clarke, Manager at St Elizabeth
I really appreciate your feedback. The whole team work tirelessly to ensure everyone here feels supported, including friends and loved ones. My door is always open.
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Review from Christine C (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Elizabeth's care home, in my experience, was outstanding in the care provided for my late father. Wonderful staff, very caring, not only for my father but also for his family. The food served was excellent. The best choice for my father's last home. I would highly recommend this care home.
Reply from The Manager at St Elizabeth
Thank you for taking the time out to review us. We feel privileged to have been part of Dad's care and support and hope you will keep in touch with the Home. All feedback will be cascaded to the whole…read more
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Review from Charlotte E (Granddaughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my nan into St Elizabeth's in November, and from when we contacted them about availability to present, the support and care from staff have been impeccable. Nothing is too much effort. With Nan's dementia, she was very unsettled and confused with her move, but with the support and care of the
staff, she is very happy and settled. The constant contact with management, sending us regular pictures and messages, ensures me Nan is happy and content with her new home.
Reply from Beccy Clarke, Manager at St Elizabeth
Thank you so much for your review. I am so pleased that your Nan feels settled and happy. I will continue to update you, and my door is always open.
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Review from Nicky W (Daughter of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, helpful and caring beyond is another level. Love the way all the food is home-cooked, and nothing is any trouble if the residents don’t want something or didn’t feel like it, they just offer something else etc. Also, love the way when you ring up, they know you as it’s small, so it’s has a
lovely feeling about the home.
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Current Review Score: 9.7 (9.663)

Overview of Review Score

The Review Score of 9.7 (9.663) out of 10 for St Elizabeth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for St Elizabeth is calculated as follows: ( (83 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 95 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for St Elizabeth is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jan 2025

Overall Inadequate

  • Caring Inadequate
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (6)

Phillip

Phillip Geary

Job Title: Director and Company Secretary

St Elizabeth Rest Home is owned by RG CARE HOMES LTD who took ownership of St Elizabeth Rest Home in 2018. St Elizabeth is personally overseen by the Director and Company Secretary Mr Phillip Geary, FIH. FRSPH. Phillip Geary is a fellow of The Royal Society of Public Health. Philip Geary has a background and portfolio in a variety of Health and Hospitality businesses

Natasha

Natasha Sykes

Job Title: Deputy Manager

The Deputy Manager, Natasha Sykes has attained RMA level 4 and has many years of invaluable experience in leadership and management, previously registered in a management and leadership role. Natasha is qualified to oversee all medication management within the Home.

Sara

Sara Pocock

Job Title: Care & Compliance Lead

Sara has extensive experience in Health and Social care and is qualified at level 3 in the Health and Social Care diploma.


She has completed the 12 steps to the end-of-life, with over 8 years of experience as an End-of-Life Champion.

Jacqui

Jacqui White

Job Title: Head Cook

Nutrition is expertly tailored, developed, and delivered by our head cook, Jacqui White. Jacqui takes pride in preparing Healthy Home-Cooked meals which include locally sourced ingredients, ensuring menus are regularly updated and reflect service users' choices and preferences. Skills and training include Food Safety levels 1 and 2, Specialized diets that incorporate the IDDSI framework, Dysphagia, Diabetes and Allergens.

Caroline

Caroline Parker

Job Title: Activities Coordinator

The Activities coordinator Caroline Parker has over 22 years of experience in working within Health and Social care and holds NVQ level 3. Caroline oversees activities for all service users and centres her approach on promoting positive risk-taking in attaining individuals’ goals which include, one-to-one reminiscing, and support out to Local markets, coffee shops, day clubs and lunches. Caroline also organizes all events and entertainment at St Elizabeth.

Staff

Staff

Job Title: Care Team

All other staff in our team are involved in an ongoing training development plan which includes all mandatory training and any other training that they have a particular interest in. All staff have the ability and knowledge to deal with the needs of our service users and deliver person-centred care Recruitment of new staff is led using value-based qualities to ensure our staff team can naturally demonstrate kindness and consideration. We also aim to ensure that every member of staff has at least achieved an NVQ level 2/Care Certificate.

Frequently Asked Questions about St Elizabeth

What types of Care is St Elizabeth registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Elizabeth have?

There are 17 Single Rooms.

What are the Facilities & Services at St Elizabeth?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Elizabeth to the centre of Southampton?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Elizabeth to verify any information. View our terms and conditions. St Elizabeth has an Enhanced Service - more info.