Sloe Hill

Mill Lane, St Ippolytts, Hitchin SG4 7NN
Review Us
9.9 9 Reviews
  • Sloe Hill, Hitchin
Sloe Hill care home in Hitchin reopened under new management in February 2023.

The home provides care and support for people aged 65+, living with dementia or physical disabilities and is a relaxing, environment with highly skilled and caring staff.

Residents have a choice of different healthy, balanced meals that suit their tastes.
   
Situated close to local shops, residents can relax in the garden or trips out can be organised in the local community.
Show Sloe Hill on the Map

Care Provided by Sloe Hill

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1025
  • Self-Funded Residential Dementia Care: from £1025
  • RESPITE Self-Funded Residential Care: from £1025
  • RESPITE Self-Funded Residential Dementia Care: from £1025

Our fees are kept as affordable as possible, avoiding any unnecessary rises. Being a family-run organisation, rather than a large corporate care home group, allows us to achieve this.

These prices are only a guideline, please contact Sloe Hill to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Neil Gandecha (General Manager)

Local Authority / Social Services

Admission Criteria

  • assessment based
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (1)

Visiting

  • No visiting restrictions at any time.

Parking

  • Plenty of car parking spaces available.

Sloe Hill Reviews (9)

9.9

Sloe Hill has a Review Score of 9.9 (9.872) out of 10, based on 9 reviews in the last 2 years.
Over all time Sloe Hill has 9 reviews.

Overall Experience
  • 9
  • 0
  • 0
  • 0
  • 0
Date Published
  • 9
  • 0
  • 3
  • 9
  • 0
Reviewer Connection to Sloe Hill
  • 4
  • 3
  • 1
  • 1
Total of 9, showing 1-9
Review from Anthony M (Son of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Sloe Hill for the past 10 months. The care she receives there is excellent. The home is small and friendly and has a real family feel to it. The atmosphere is peacful and the home itself is in beautiful surroundings with a large garden.
The carers are really attentive and cater
for needs perfectly. My mother is really happy there and tells me how good the carers are (she would let me know very quickly if they weren't!) which brings great peace of mind that she is being looked after 24/7.
On the whole, Sloe Hill has been the perfect choice for my mother's care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terry B (Son of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following an initial visit, Mum knew instantly that Sloe Hill was where she wanted to be. The professional and friendly team have made her very welcome and Mum is very content in her new home. There is always a friendly welcome when we visit too.
Many activities are organised to which residents are
encouraged to attend, as they are able and if they wish to. The food is all freshly prepared and cooked with personal dietary requirements carefully taken into account. The care is personal and attentive, nothing is too much trouble and if she needs anything, she only has to ask. It is comforting to know that Mum is happy, content, being well looked after and in very safe hands.
Sloe Hill is a clean, comfortable and friendly home, run by a happy, caring and professional team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne B (Sister of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was in a care home that was closing down. She had been in this care home for 11 years and it was in a different part of the country. The change was a big upheaval for her. The staff at Sloe Hill are very kind and made sure that my sister felt comfortable straight away and eased the settling-in
period. Nearly a year later my sister is contented and the experienced staff know how to cater to her individual needs. Sloe Hill is quiet which is perfect for someone who just needs a secure peaceful environment. I am very happy with the care my sister is receiving.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Daughter of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Sloe Hill for nearly a year and has thrived from the wonderful care. She has a great relationship with the staff and frequently tells us how happy and safe she feels. Mum loves the attention they give her and was overwhelmed by the party they organised for her birthday. We are so impressed
that the staff have remained consistent since she started and this has certainly been a key factor in how easily she settled. All the staff have been very encouraging and supportive of Mum, nurturing her strengths and supporting her with things that she finds more difficult to navigate. Mum always loved her own garden and enjoys being in the grounds of Sloe Hill. Knowing her love of gardening, she has been involved in its recent development and is looking forward to spending as much time as possible outside this summer.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Neil N (Son of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sloe Hill offers a quiet and peaceful home. The staff are kind, friendly and approachable, offering support to the residents, and encouraging engagement with a range of simple activities such as chair exercises, scrabble and dominoes. The residents can enjoy a pleasant environment. The home is not suitable
for those unable to interact with others or who may be disruptive.
My father has everything he needs. There isn’t a coffee bar, an ice cream parlour or hairdressers, as some larger homes may have. My father would not get full use of such facilities. That said, the home does have a visiting hairdresser and a chiropodist. The home offers a warm, safe environment with home-cooked meals and an opportunity to socialise. There is a genuine homely feel to the place. There are two lounges which are very pleasant. There is also a fabulous garden where the residents can sit and relax.
The staff are all lovely. My father is always full of praise. The nicest home appropriate to my father’s needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linton S (Son of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly father came here in May 2023 when it became clear he needed round-the-clock care. Previously, his routine was totally out of sync, and he was terribly confused, often unsteady on his feet and having fallen.
After he moved into Sloe Hill, he was a little unsettled at first, as most people
are. Now though, he is very happy having made some friends with other residents. His routine is properly in line, and he isn’t anywhere near as confused as he was, and he is no longer having falls.
The staff and management are very friendly and caring; they do their absolute best to make the residents happy.
The location is lovely and quiet, the home itself is a beautiful building, and there is a large garden, which is very pleasant during the summer when visitors come.
Dad especially enjoys visits to the sister care home for lunch on a Wednesday; the staff definitely make sure everyone is suitably entertained.
Very happy in the knowledge that Dad is safe and being looked after well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally A (Friend of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend's dad when I was in the area and was blown away by how things have changed at Sloe Hill since I visited several years ago.
It is a small home run by a local family and my friend is very happy there after being very lonely whilst living at home. His health had also started to deteriorate
as he was not looking after himself and whist he was reluctant to make the move, I can see the improvement that has occurred in only a couple of months.
He has a lovely, cosy room that overlooks the garden which he made good use of during the summer and we enjoyed sitting there during my visits. I was also surprised to be offered lunch during my visit, but realise that this is the benefit of residing in a small home.
I am looking forward to visiting again when I am next in the area.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fran N (Daughter of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sloe Hill is a very well-run home with a warm, friendly and calm atmosphere. With the support of the staff, my mum has settled well and is very happy here. She has much praise for the staff, who she says ‘’can’t do enough for us’’ and who are at all times considerate, respectful and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marilyn M (Daughter of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Sloe Hill gave my mother the best of care and attention and particularly when the last few weeks were rather difficult for her. It has a very homely atmosphere where they offer individual and personal care and nothing is too much trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Sloe Hill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Sloe Hill is calculated as follows: ( (106 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Sloe Hill is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

Usha

Usha Gandecha

Job Title: Owner & Manager Joined: 2023

With over 40 years of experience as a pharmacist, I dedicated my career to serving and supporting the local community of Hitchin. As the founder and former owner of Cross Chemist Pharmacy on Redhill Road, I built a trusted business that became a cornerstone for local health and well-being.


In recent years, I shifted my focus to the care sector, fully committing my expertise and passion to managing both Sloe Hill and Foxholes Care Homes. My approach is hands-on, ensuring I am a constant and active presence across both homes. I take pride in fostering environments where residents feel safe, respected, and supported, bringing my deep understanding of healthcare and community spirit into everything I do. I am dedicated to creating homes that offer compassionate, high-quality care and maintain a personal connection with both residents and staff.

Suzie

Suzie Strange

Job Title: Deputy Manager Joined: 2023

I have worked in the care industry since 1997.

I am responsible for the day-to-day running of the home, overseeing the care side of life, and supporting staff training. I have a passion for End-of-Life Care and Moving and Handling, ensuring that we promote our residents’ independence in regard to their mobility as and where practicable and ensuring that our staff is trained to maintain their own and our resident’s safety.


We realise that no two people are the same and strive to ensure that residents have individually tailored care plans, often going above and beyond to ensure that everyone enjoys their time, no matter how long their stay.

Frequently Asked Questions about Sloe Hill

What types of Care is Sloe Hill registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sloe Hill have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Sloe Hill?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sloe Hill to the centre of Hitchin?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sloe Hill to verify any information. View our terms and conditions. Sloe Hill has an Enhanced Service - more info.