Lyndhurst Rest Home Ltd

I find the staff very polite helpful and accommodating. I have found that Maureen has settled in well and likes it at Lyndhurst. Maureen likes to help the staff, the staff are happy for Maureen to do so. Maureen likes all of the activities and likes it if I am there to join in and have tea + biscuits with her.

The Rest Home cares for my wife who has Alzheimer's, with dignity and y=understanding. There are daily activities for the residents and a garden which is used in the summer months. When I visit I am always welcomed with a smile and arrangements are put in place so I can be with my wife in the lounge or in her room. The care home has a family atmosphere. I highly recommend it.

I am very pleased with the care my mother receives at Lyndhurst. The staff are kind and caring and provide detailed updates on her care when asked. Despite the fact my mum has quite complex needs, I feel the staff do an excellent job. Whenever I, or other relatives visit, it is clear she is in good physical condition, which is indicative of the diligence of the staff and their compassionate care.

Lyndhurst Care Home has a lovely atmosphere, kind and caring staff who are thoughtful both to the residents and their families. Every staff member is friendly and welcoming. The staff work well as a team and their contribution to the welfare of the residents stretches across all departments, whether carers, management, administration, activities, maintenance, domestic or catering. I hope I haven't left anyone out because that isn't my intention! The quality of the food is good and, because of my husband's recent needs, careful attention is given to his changing ability to process food. The activities are provided with much thought and care and even though my husband is no longer able to be engaged with many, he is included wherever suitable. All staff members are very approachable and explanations and on-going up-dates are frequently given and always available when asked for. My husband has been in Lyndhurst for 20 months and I am kept very well informed of his changing needs.

Great home, treat residents as individuals and get to know their likes and dislikes. My mother is well cared for and I am informed of changes to health at the earliest opportunity. My mother is presented well and although her diagnoses of dementia doesn't allow her to always be able to express her needs, her care plan reflects this and supports her health, dignity and choices.

The communication is great I know I can contact them and my questions will be answered and when she first arrived the owner called me to discuss Nan's needs. We went through everything thoroughly to come up with a care plan so I was instantly reassured as I don’t live locally so I need to trust she’s in the best place. The activities are great, the coordinator who is in charge of the activities is so lovely and really cares about the residents and I love that Nan gets to socialise and join in. Nan has dementia and I feel Lyndhurst caters for residents with dementia really well and Nan is always clean and tidy. The staff do the little extra touches too like putting her hair in plaits and painting her nails.

Everyone (staff) are very supportive to relatives of the residents.

The home is always clean and smells fresh. Staff are always friendly and helpful. I know that Mum is safe and well looked after which puts my mind at rest.

I do worry if there was ever a fire or other emergency, there have been excessive waits when pressing the alarm button in the past, and there does not seem to be an alternative exit strategy. These do seem to have reduced recently, but I have given only two stars for safety/security because of this worry.

My aunt spent nearly two very happy years at Lyndhurst, she was always well cared for and as her next of kin I was confident that she was receiving the best of care. Staff were always helpful and welcoming whenever I or her friends visited and I wouldn't hesitate to recommend Lyndhurst.

Anytime I call, each and every staff member is fully aware of how dad’s been doing that day/week and treat him like family.

Dad, myself and our family feel safe in the knowledge he isn’t simply ‘in a home’, but is ‘at home’ here.

While my husband was in care at Lyndhurst he was treated with care and love by the staff. He enjoyed his time there and I knew he was being looked after.

I found Lyndhurst Rest Home to be caring and efficient in their care of our relative. Very pleased with all the activities arranged by the staff to keep everyone's spirits up. It used to be very difficult during lockdown but staff seemed to cope very well.

We just want to say what an amazing care home Lyndhurst is, and the care, love and compassion they gave our mum, was truly amazing during her stay there. She had lots of activities, such as summer and Christmas parties, entertainment, she loved art, and she would draw and paint. They were always so welcoming to us all as visitors and encouraged us to join in events whenever we could. We know she was very happy and cared for here. We highly recommend this place to care for your loved ones.

Mum had many health issues while she lived there and the communication with myself was excellent. Sadly Mum recently had to move to a nursing home as her needs increased and it was really difficult to find somewhere as caring, warm and friendly as Lyndhurst. A really hard act to follow and I would definitely recommend it.

I reported it and I believe the issue is still not resolved. I found one senior member of staff rude, condescending and rather blasé about a serious matter I had encountered with the home. Overall, besides these two issues, I say staff do a tremendous job with little reward and look after my mum well.

My Mother-in-Law was in this home for over 4 years. I always found the staff lovely, its a hard job for little reward. We didn't visit that often, but I would telephone regularly for updates on her. On the visits to the home, I always found her room to be smelly and not very clean, and on occasions, I found my mother-in-law was also dirty.

On the day My mother- in law died I received a call from the manager. I called into the home a few days later to collect her personal belongings. I informed the manager of the date and place of her funeral. Not one member of staff attended the funeral or even sent flowers. I find this appalling. After all, she was a part of their family for over 4 years, not to send flowers is just not right.

I was sad that my aunt had to go into a care home, but Lyndhurst is a nice place and all the staff have bent over backwards to make auntie feel comfortable and cared for. They have helped me through this transition period and do seem to care about relatives as well as residents. I am confident that Lyndhurst Rest home is the right place for my aunt to be.

The care staff have remained constant, care workers change but not that frequently which does give good continuity to residents.

The well oiled machine of Lyndhurst! In our family search for a suitable dwelling to meet mums needs. My sister had viewed the above as part of the search and then I joined her for the viewing. I found it to be excellently sited both in outlook to see and local amenities and prime position for local gatherings such as bank holiday. In essence good for community contact. The buildings approach is inviting and the foyer with its picture/observation windows made me feel immediately at ease. I could see Christmas there and was not disappointed. Mum has been there for two Christmases now and the place has completely lived up to the picture in my mind of the first visit. Through the managers and their staff we understand the philosophy and the model of Lyndhurst care and whilst the challenges mums health issues present, I, who had lived with her previously have seen a marked improvement in her ability to mix with others. The improvement in her weight through a good diet, her appearance with her daily care and on site hairdresser and all made comfortable by the wider picture with the ancillary staff especially during building works