Lyndhurst Rest Home Ltd

is great I know I can contact them and my questions will be answered and when she first arrived the owner called me to discuss Nan's needs. We went through everything thoroughly to come up with a care plan so I was instantly reassured as I don’t live locally so I need to trust she’s in the best place. The activities are great, the coordinator who is in charge of the activities is so lovely and really cares about the residents and I love that Nan gets to socialise and join in. Nan has dementia and I feel Lyndhurst caters for residents with dementia really well and Nan is always clean and tidy. The staff do the little extra touches too like putting her hair in plaits and painting her nails.

level of care has continued over the last ten months. Mum has a lovely room overlooking the sea. Staff have respected her views and needs whilst at the same time encouraging her to join in with the huge range of activities put on by the home. When there have been issues they have been dealt with promptly.
The home is always clean and smells fresh. Staff are always friendly and helpful. I know that Mum is safe and well looked after which puts my mind at rest.

my dad cannot have his hearing aid in permanently, as this obviously impacts his ability to listen to the tv and radio. He has settled in well however and the staff must take credit for that. He certainly never complains about conditions there.
I do worry if there was ever a fire or other emergency, there have been excessive waits when pressing the alarm button in the past, and there does not seem to be an alternative exit strategy. These do seem to have reduced recently, but I have given only two stars for safety/security because of this worry.

every staff member is fully aware of how dad’s been doing that day/week and treat him like family.

Dad, myself and our family feel safe in the knowledge he isn’t simply ‘in a home’, but is ‘at home’ here.

welcoming to us all as visitors and encouraged us to join in events whenever we could. We know she was very happy and cared for here. We highly recommend this place to care for your loved ones.

with all the residents and the home just feels "alive".
Mum had many health issues while she lived there and the communication with myself was excellent. Sadly Mum recently had to move to a nursing home as her needs increased and it was really difficult to find somewhere as caring, warm and friendly as Lyndhurst. A really hard act to follow and I would definitely recommend it.

it and I believe the issue is still not resolved. I found one senior member of staff rude, condescending and rather blasé about a serious matter I had encountered with the home. Overall, besides these two issues, I say staff do a tremendous job with little reward and look after my mum well.

I found my mother-in-law was also dirty.

On the day My mother- in law died I received a call from the manager. I called into the home a few days later to collect her personal belongings. I informed the manager of the date and place of her funeral. Not one member of staff attended the funeral or even sent flowers. I find this appalling. After all, she was a part of their family for over 4 years, not to send flowers is just not right.

Lyndhurst Rest home is the right place for my aunt to be.

just not caring enough.
The care staff have remained constant, care workers change but not that frequently which does give good continuity to residents.

gatherings such as bank holiday. In essence good for community contact. The buildings approach is inviting and the foyer with its picture/observation windows made me feel immediately at ease. I could see Christmas there and was not disappointed. Mum has been there for two Christmases now and the place has completely lived up to the picture in my mind of the first visit. Through the managers and their staff we understand the philosophy and the model of Lyndhurst care and whilst the challenges mums health issues present, I, who had lived with her previously have seen a marked improvement in her ability to mix with others. The improvement in her weight through a good diet, her appearance with her daily care and on site hairdresser and all made comfortable by the wider picture with the ancillary staff especially during building works