The Lyndhurst rest home in Tankerton, Kent is situated in the South East of England, in the lovely town of Whitstable and aims to give its clients a relaxing and stimulating environment.
Lyndhurst is designed over three floors and has disabled toilets and bathing facilities with carer assisted hoists, accessible by two passenger lifts.
The home has spacious, modern and centrally heated bedrooms, with some offering en-suite facilities, including a shower.
A comprehensive range of activities are organised by the activities co-ordinator and outings are available to promote both the physical and mental well-being of all residents.
Group: S Paneandee
Person in charge: Clare Stephenson (Deputy Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Filipino, French
Single Rooms: 38
Shared Rooms: 3
Rooms with ensuite WC: 38
Weekly Charges Guide: Personal Care Single £456 – £900 , Personal Care Shared (per person) £456 – £750 (These prices are only a guideline, please contact Lyndhurst to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
Parking Available
Latest Care Quality Commission* Report on Lyndhurst: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 5.6 (maximum of 10) for Lyndhurst is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Lyndhurst in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4 for Lyndhurst is calculated as follows: ( (15 Excellents x 5) + (21 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 48 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.557 Points relating to the number of positive Reviews for Lyndhurst is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.8 Target = 0.114 , then divided by 2 = 0.057
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Lyndhurst has a Review Score of 5.6 (5.557) from 4 Reviews
Review submitted from a Website Submission by Sarah R (Daughter of Resident) on Thursday 11 January 2018. Relates to May 2017.
My Mother-in-Law was in this home for over 4 years. I always found the staff lovely, its a hard job for little reward. We didn't visit that often, but I would telephone regularly for updates on her. On the visits to the home, I always found her room to be smelly and not very clean, and on occasions, I found my mother-in-law was also dirty.
On the day My mother- in law died I received a call from the manager. I called into the home a few days later to collect her personal belongings. I informed the manager of the date and place of her funeral. Not one member of staff attended the funeral or even sent flowers. I find this appalling. After all, she was a part of their family for over 4 years, not to send flowers is just not right.
How likely would you be to recommend Lyndhurst? Neither Unlikely or Likely
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Review submitted from a Postal Card by Susan M (Niece of Resident) on Thursday 28 July 2016. Relates to July 2016.
I was sad that my aunt had to go into a care home, but Lyndhurst is a nice place and all the staff have bent over backwards to make auntie feel comfortable and cared for. They have helped me through this transition period and do seem to care about relatives as well as residents. I am confident that Lyndhurst Rest home is the right place for my aunt to be.
How likely would you be to recommend Lyndhurst? Likely
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Review submitted from a Postal Card by Anna-Maria S (Daughter of Resident) on Wednesday 13 January 2016.
The well oiled machine of Lyndhurst! In our family search for a suitable dwelling to meet mums needs. My sister had viewed the above as part of the search and then I joined her for the viewing. I found it to be excellently sited both in outlook to see and local amenities and prime position for local gatherings such as bank holiday. In essence good for community contact. The buildings approach is inviting and the foyer with its picture/observation windows made me feel immediately at ease. I could see Christmas there and was not disappointed. Mum has been there for two Christmases now and the place has completely lived up to the picture in my mind of the first visit. Through the managers and their staff we understand the philosophy and the model of Lyndhurst care and whilst the challenges mums health issues present, I, who had lived with her previously have seen a marked improvement in her ability to mix with others. The improvement in her weight through a good diet, her appearance with her daily care and on site hairdresser and all made comfortable by the wider picture with the ancillary staff especially during building works
How likely would you be to recommend Lyndhurst? Extremely Likely
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Review submitted from a Postal Card by H P (Daughter of Resident) on Monday 11 January 2016. Relates to December 2015.
Mum has been a resident for four years now. She has been treated well, respectfully and with dignity. My visits are random and apart from one occasion I have never seen anything to make me concerned. The one incident was with the activities organiser and I did repeat it to senior staff. Not abuse but just not caring enough.
The care staff have remained constant, care workers change but not that frequently which does give good continuity to residents.
How likely would you be to recommend Lyndhurst? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money