Sandy Lane, Guildford GU3 1HF
Pilgrim Wood is an elegant, 1920s country house situated in three acres of grounds, providing long term residential and dementia care for people aged 65 years and above.
The home also provides respite care to enable loved ones to take a well deserved break, convalescent care when recovering from an accident, illness or operation, as well as day care.
An elevated position provides remarkable views of the surrounding countryside, yet they are conveniently located only two miles from the centre of Guildford, allowing residents good access to community life.
All rooms are light and airy, enjoying delightful views of the countryside and gardens. They are comfortably furnished and have en-suite facilities. Residents are encouraged to bring personal effects whilst the original building has been lovingly converted retaining its elegant features.
As a family run establishment their philosophy of care has been developed through years of experience. Directors and staff provide the very best individual facilities, service and care by recognising everyone’s wish for privacy, independence, security and freedom of choice in a dignified way.
Owner: Goldenage Healthcare Ltd
Person in charge: Hannah Forsyth (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 29
Shared Rooms: 3
Rooms with ensuite WC: 32
Weekly Charges Guide: Personal Care Single from £950 , Personal Care Shared (per person) from £750 (These prices are only a guideline, please contact Pilgrim Wood to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Pilgrim Wood: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Pilgrim Wood has a Review Score of 7.8 (7.779)
The Review Score of 7.8 (maximum of 10) for Pilgrim Wood is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Pilgrim Wood in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.636 for Pilgrim Wood is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) ) ÷ 11 Ratings = 4.636
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.143 Points relating to the number of positive Reviews for Pilgrim Wood is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7 Target = 0.143
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Joanna S (Daughter of Resident) on Tuesday 5 September 2017. Relates to August 2017.
I would like to comment on the professional and compassionate care received by my mother at Pilgrim Wood. In her last months at the home, she was very disabled and totally dependent on the staff. She was treated with kindness, dignity and respect and also was able to develop a rapport with individual staff, because of the continuity in staffing. This gave her and all the family confidence that her needs were known and considered and that she was amongst friends.
My mum particularly liked the home cooked food and fresh vegetables, as well as desserts and home baked cakes. The last food I helped her to eat was a beautiful fresh banana mousse and a dish of chopped nectarines and pears... because she loved fruit.
The home has been recently redecorated in parts and is very clean. It has been a very positive experience seeing exactly what care can be provided to a vulnerable older person, who was never made to feel that way but always treated with friendliness, humour and respect.
How likely would you be to recommend Pilgrim Wood? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Activities: Don't Know
Safety / Security: Good
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Pilgrim Wood