Jackman's Lodge Residential Care Home

St. John's Hill Road, Woking GU21 7RG
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9.5 15 Reviews
  • Jackman's Lodge Residential Care Home, Woking
Following an extensive refurbishment in 2018, Jackman’s Lodge Residential Care Home in the village of St. John’s, Surrey, is a luxurious, comfortable home in a wonderful quiet location.

This family-owned-and-run care home is just outside Woking and is within easy reach of Central and South West London. It boasts 30 tastefully decorated en-suite bedrooms that overlook the landscaped gardens and picturesque local countryside.

Jackman’s Lodge offers a real home from home with the highest standards of care, where kind and understanding professional staff are onsite around the clock.

Residential care in this Surrey care home offers elderly residents the opportunity to retain their independence as much as possible in a safe environment, along with providing a helping hand with everyday tasks. Short-term and respite care can also be arranged.

Everything is done to help residents settle in quickly and comfortably and they are all welcome to make their room their own with their own furniture and treasured possessions.

Delicious home-cooked meals cater for every dietary requirement, and cream teas on the lawn on warm, sunny days are a speciality!
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 30 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1900
  • Self-Funded Residential Dementia Care: £1800 – £1900
  • RESPITE Self-Funded Residential Care: £1800 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1802 – £1900

fees are dependnet on comprehensive pre-admission assessment

These prices are only a guideline, please contact Jackman's Lodge Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Jackman's Lodge Ltd

Person in charge

  • Karen Baker (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Due to the Covid-19 pandemic, visiting is reserved to friends and families who have booked a time with the administrator. This is so the home can best prepare for it safely and organise effective sanitising of the visiting suite.

Parking

  • There is plenty of parking onsite

Jackman's Lodge Residential Care Home Reviews (15)

9.5

Jackman's Lodge Residential Care Home has a Review Score of 9.5 (9.529) out of 10, based on 6 reviews in the last 2 years.
Over all time Jackman's Lodge Residential Care Home has 15 reviews.

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Review from Brian T (Friend of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been living at Jackman',s Lodge for about 9 years and throughout that time, I have been very happy with the care provided for him. I visit twice a week and have never had any cause to worry or complain about his care. They treat him with dignity and empathy, ensuring he receives physical,
psychological and medical care at all times. As the years go by he has needed more attention, but the level of care has remained high and I'm so grateful for all they do.
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Review from Tony P (Stepson of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I first encountered Jackman's Lodge about 3 years ago whilst looking for care home for my wife's mother. Of the ones we visited, this stood out. The staff are excellent, extremely welcoming, friendly and professional. They genuinely engage with the residents and seem to have their best interests at
heart. My wife is kept updated via regular emails regarding her mother's care and welfare. The residents have regular events to stimulate them,most recently at a garden party where friends and relatives of the residents could attend. The home is extremely well maintained. The food that I have seen served is of a good quality and the residents seem happy with it. I have been into many care homes as part of a previous career and this is the best one by far. I hope that I will never need the services of this care home, but if I did, I would count myself fortunate to be a resident.
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Review from T S (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my dad receives at Jackman's Lodge is amazing. All staff are so kind and supportive of his needs and I'm always made to feel welcome too.
The home is very well maintained and kept spotlessly clean, with a lovely garden. Although my dad doesn't often join in the activities there is always plenty
planned by the fantastic activity co-ordinators.
The food is of a really high standard with plenty of choice available - the roast on Easter Sunday was delicious!
A big thank you to ALL staff at Jackman's Lodge, you do an amazing job.
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Review from Bernard T (Brother of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you are looking for a care home providing all the home comforts. You need look not further than Jackman's Lodge. Every possible need is catered for, including food preferences. Entertainment is also provided (a pianist, singer etc.) and staff also join with patients in activities to stimulate mental
activities and are not left watching tv all day.
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Review from John K (Husband of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Jackman's Lodge delivers a consistently high level of service. The facilities are attractive with a lovely garden that my wife has direct access to. Everything is spotlessly clean and maintained to an excellent standard. There is high retention rate for staff including agency staff. So we get to know
them very well. They are all very kind to us and extremely conscientious. They are responsive to requests. Meds are given out in time and there is good access to the local GP surgery. The food is very good, with good quality ingredients and nicely served. The recent introduction of a buffet for lunch has been a great success.
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Review from Lesley G (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has keen at Jackman's Lodge Residential Care Home for one year and the staff have looked after her brilliantly. There is hardly any turnover of staff so mum gets to know her carers. The variety of activities is excellent and the seasonal decorations are outstanding. I would like to thank all the
staff including cooks and cleaners as well as carers and seniors. They are all fantastic.
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Review from L K (Granddaughter of Resident) published on 7 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and facilities are excellent, and the care for my grandmother is of the highest standard. She is now thriving again, at 98! In her words, "I'm very happy and content and couldn't ask to be in a better place. I'm looked after very well and have no complaints".
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Review from Annice B (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Jackman's has done everything possible during the Covid pandemic to keep my 98-year-old mum as safe and happy as possible, providing care and company and keeping spirits up. The home is always warm, clean and tidy, and I feel the home listens to me and reacts to requests wherever possible.
It is large enough to provide the facilities and care required by my mum, but small enough to feel personal rather than too corporate. The owners and manager are actively involved in maintaining high standards and providing individual care to their residents, and the lovely care team are friendly and so hardworking.
Reply from Sophie Payne, Director at Jackman's Lodge Residential Care Home

Thank you for taking the time to review our service at Jackman's Lodge. We do take review scores very seriously and have noted improvements needed in food and drinks, facilities and value for money. We are available at any time to discuss and any ideas or suggestions are welcome. The team would all agree that we want to be the best at our job and that depends very much on the experience of our residents and their relatives and friends!

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Review from Phyllis Z (Resident) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always been well looked after. Activities are provided, but I do knitting, crosswords, sudokus and jigsaw puzzles, which take up a lot of my time. It is good to have people around as I was on my own for 20-years. Carers always around if I need help.
Reply from Sophie Payne, Director at Jackman's Lodge Residential Care Home

Thank you for your review, it is really important for us to know what areas we can improve upon. We are pleased that you feel safe and well-cared for and that the staff are responsive when you need them.

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Review from Janet S (Regular Volunteer) published on 18 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been volunteering at Jackman's Lodge for about 7 years. I run an arts and craft group once a week and a wine and cheese afternoon. I help the activities coordinator wherever I can. The staff and residents at the home have always made me welcome, everyone is so caring and friendly. I admire the
staff for their resilience especially in the current circumstances, they go over and above in their care of the residents. I look forward to going back to see everyone when this lockdown is over.
Reply from Sophie Payne, Director at Jackman's Lodge Residential Care Home

Thank you for your kind words, it means a lot to us that what we try to achieve with the people in our care is recognised! We shall continue to try our best and improve wherever we can.

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Review from Jeff P (Son of Resident) published on 2 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The past year has been awful, as everybody knows. Therefore I will not dwell on it. Suffice to say that Jackman's has made incredible efforts in keeping the COVID virus at bay. I can only imagine the strain they have been under in protecting not only my mother and the other residents but also themselves
when one considers that they are in the thick of things every day, just like the NHS workers in our hospitals. Congratulations and many heartfelt thanks for their efforts thus far. Albeit, unfortunately, that we are not out of the woods yet.
Reply from Sophie Payne, Director at Jackman's Lodge Residential Care Home

Dear Jeff, thank you for leaving us a review, it means a lot to us when families can see and appreciate the work we do at Jackman’s Lodge. We will continue to do our very best to keep everyone in our care safe whilst also making sure life goes on and fun is to be had.

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Review from Doug P (Son of Resident) published on 2 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Jackman's Lodge have performed incredibly well to respond to the demands of the pandemic. They have kept Mum safe as well throughout this extremely difficult and dangerous time, creating innovative means to allow limited visiting opportunities while keeping staff, residents and visitors
safe. All while delivering their usual high level of care. Thank you!
Reply from Sophie Payne, Director at Jackman's Lodge Residential Care Home

Thank you for your kind review Doug! Don’t hesitate to let us know if we can improve our service in any way.

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Review from Sally L (Daughter of Resident) published on 11 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The experience that we have of the care given to Mum is excellent. They care about her so well. The care home is clean, tidy and cosy. The staff are kind, friendly and cheerful. Mum is very happy, so I am happy.
Reply from Sophie Payne, Director at Jackman's Lodge Residential Care Home

Thank you very much for your review, your comments will be shared with everyone in the team and they will be delighted that the work they put in daily is recognised and appreciated!

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Review from Su C (Daughter of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Jackman's Lodge is very homely, the staff look after the residents very well and are all pleasant to the residents and their relatives. The meals are delicious, having personally tasted them. The rooms are always clean. There are always activities for the residents to get involved in daily. I would
recommend this care home to anyone who required personal and committed care.
Reply from Sophie Payne, Director at Jackman's Lodge Residential Care Home

Thank you for your review, it is much appreciated, especially as we are going through very challenging times. Our priority at Jackman’s Lodge is our residents and knowing that everyday, everyone does their best to care for them and respect their choices and their wishes in every aspect of their day.

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Review from Angela S (Daughter of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Senior management and staff are going above and beyond to provide a safe environment for residents during this very difficult time, all staff are trying their best, particularly one senior carer; I have no idea how she has been managing to cope, she is a real asset to Jackman's Lodge. The home is cosy,
clean and has a nice atmosphere, my family member seems to be happy and contented.
Reply from Sophie Payne, Director at Jackman's Lodge Residential Care Home

Thank you for your review, Angela. I agree with you that the staff are key in making the residents happy, safe and cared for and our team is a real asset from the domestics to the manager, everybody plays a role at Jackman’s Lodge.

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Jackman's Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Jackman's Lodge Residential Care Home is calculated as follows: ( (65 Excellents x 5) + (5 Goods x 4) ) ÷ 70 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Jackman's Lodge Residential Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (6)

Karen

Karen Baker

Job Title: Area Manager Joined: 2017

I have worked in Health & Social care for 37 years

I have been in management for 25 years, predominately with older people

I hold a certificate in management & a degree in Business

I have worked at Jackman’s Lodge for 3 years

I am passionate about care and how we empower the people we look after. I feel particularly strongly about promoting independence and individuality. I see it as an incredibly important aspect of my role to give people a voice and support them to live life the way they choose to, not necessarily the way other people think they should!

Nicola

Nicola Gleeson-Goodall

Job Title: Administrator Joined: 2017

I have over 20 years experience in an Administration role


I decided to look for a position in a Care Home setting after spending several years looking after my wonderful father. During this time, I learnt a lot about the effects of dementia, . not only on the individual but on the entire network of family and friends. I undertook several courses and read up everything I could, in order to understand this terrible illness. I came to realise that it was far more complex than most people realised and also that there was, at that point, a terrible stigma attached to it.
I wanted to work in an environment where I could use my administrative skills as well as to be able to help and encourage the residents to live their lives to the fullest and to get the most out of every day. My desk is in the main hall at Jackman's Lodge and so all the residents know me, I even have a few who keep me company and help me with the filing!! Working in a care home is very rewarding, I certainly haven't looked back.

Gerry

Gerry Maminya

Job Title: Health Care Assistant Joined: 2017

I love my job and to me the most important thing is to make people happy. I see it as my most important role, that the people in my care are comfortable and that I can be the one assisting them on a daily basis. I know the residents at Jackman's Lodge very well and they know I am a bit of a clown!
Karen, the manager, keeps getting some ridiculous costumes for me to wear every week. So far I have been a pirate, a banana, a cowboy on a horse, a Mexican...The residents are delighted and it makes me happy to see them smile.

Emma

Emma Hall

Job Title: Senior Health Care Assistant Joined: 2018

I have 8 years experience in care and I have worked at Jackman's Lodge for nearly 3 years.
I have a Health and Social care Diploma level 3 and 5 and I am very proud to have collaborated on getting the Gold Standard Framework accreditation which recognises patients with life limiting conditions, helping them to plan ahead to live as well as possible right to the end.
As a Senior, I am able to give out medication but I also do everything else, from personal care to tucking someone in bed with a cuppa. I see my job as giving the best possible care whilst enjoying getting to know people's life stories. I am also experienced in dementia care.

Kristina

Kristina Hasonova

Job Title: Wellbeing and Activities coordinator Joined: 2020

I started to work as Wellbeing & Activities coordinator at Jackman's Lodge in September 2020. The Covid 19 situation changed my life as originally I was working in the corporate sector as Human Resources Generalist for eighteen years.
As Wellbeing & Activities Coordinator I plan weekly activities for our residents based on their interests and capabilities.
I always intake their opinions on each activity and based of those I adjust the activities. I look forward to work each day because the day is never the same.
My clients are like planets. Each has a unique personality and individual needs and I am like the Little Prince visiting those planets every day.

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Wayne Colville

Job Title: Maintenance Manager Joined: 2020

I have 7 years of maintenance experience, Level 1 and 2 Heating and Plumbing
I am really proud to be in charge of the maintenance team. I enjoy the variety that the care environment brings and I enjoy being around people. it is good to wake up in the morning knowing that you contribute to making the home safe and comfortable for vulnerable people. they all have lots to talk about as well so it is never lonely!

Frequently Asked Questions about Jackman's Lodge Residential Care Home

What types of Care is Jackman's Lodge Residential Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Jackman's Lodge Residential Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Jackman's Lodge Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Jackman's Lodge Residential Care Home to the centre of Woking?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Jackman's Lodge Residential Care Home to verify any information. View our terms and conditions. Jackman's Lodge Residential Care Home has an Enhanced Service - more info.