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- Jackman's Lodge Residential Care Home

Jackman's Lodge have performed incredibly well to respond to the demands of the pandemicDoug P(Son of Resident/Service User)

The care home is clean, tidy and cosy. The staff are kind, friendly and cheerfulSally L(Daughter of Resident/Service User)

I would recommend this care home to anyone who required personal and committed care.Su C(Daughter of Resident/Service User)

Jackman's Lodge have performed incredibly well to respond to the demands of the pandemicDoug P(Son of Resident/Service User)

The care home is clean, tidy and cosy. The staff are kind, friendly and cheerfulSally L(Daughter of Resident/Service User)

I would recommend this care home to anyone who required personal and committed care.Su C(Daughter of Resident/Service User)

Following an extensive refurbishment in 2018, Jackman’s Lodge Residential Care Home in the village of St. John’s, Surrey, is a luxurious, comfortable home in a wonderful quiet location.
This family-owned-and-run care home is just outside Woking and is within easy reach of Central and South West London. It boasts 30 tastefully decorated en-suite bedrooms that overlook the landscaped gardens and picturesque local countryside.
Jackman’s Lodge offers a real home from home with...
Care Provided by Jackman's Lodge Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
fees are dependnet on comprehensive pre-admission assessment
Contact Jackman's Lodge Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Jackman's Lodge Ltd
- Private Owned
Person in charge
- Karen Baker (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (30)
- Single Rooms with ensuite Wet Room (30)
Visiting
- There are no visiting restrictions
Parking
- There is plenty of parking onsite
Jackman's Lodge Residential Care Home Reviews (16)
Jackman's Lodge Residential Care Home has a Review Score of 9.5 (9.539) out of 10, based on 7 reviews in the last 2 years.
Over all time Jackman's Lodge Residential Care Home has 16 reviews.
I highly recommend Jackman's Lodge for care of a loved one. My mother was so well looked after. Although she had disabilities, the team members were fabulous in providing social activities, personal care, great food and superbly maintained rooms and facilities. The flexibility in the care to suit each individual resident was outstanding and I am so grateful that we found Jackman's Lodge for my mum.
My friend has been living at Jackman',s Lodge for about 9 years and throughout that time, I have been very happy with the care provided for him. I visit twice a week and have never had any cause to worry or complain about his care. They treat him with dignity and empathy, ensuring he receives physical, psychological and medical care at all times. As the years go by he has needed more attention, but the level of care has remained high and I'm so grateful for all they do.
I first encountered Jackman's Lodge about 3 years ago whilst looking for care home for my wife's mother. Of the ones we visited, this stood out. The staff are excellent, extremely welcoming, friendly and professional. They genuinely engage with the residents and seem to have their best interests at heart. My wife is kept updated via regular emails regarding her mother's care and welfare. The residents have regular events to stimulate them,most recently at a garden party where friends and relatives of the residents could attend. The home is extremely well maintained. The food that I have seen served is of a good quality and the residents seem happy with it. I have been into many care homes as part of a previous career and this is the best one by far. I hope that I will never need the services of this care home, but if I did, I would count myself fortunate to be a resident.
The home is very well maintained and kept spotlessly clean, with a lovely garden. Although my dad doesn't often join in the activities there is always plenty planned by the fantastic activity co-ordinators.
The food is of a really high standard with plenty of choice available - the roast on Easter Sunday was delicious!
A big thank you to ALL staff at Jackman's Lodge, you do an amazing job.
If you are looking for a care home providing all the home comforts. You need look not further than Jackman's Lodge. Every possible need is catered for, including food preferences. Entertainment is also provided (a pianist, singer etc.) and staff also join with patients in activities to stimulate mental activities and are not left watching tv all day.
Jackman's Lodge delivers a consistently high level of service. The facilities are attractive with a lovely garden that my wife has direct access to. Everything is spotlessly clean and maintained to an excellent standard. There is high retention rate for staff including agency staff. So we get to know them very well. They are all very kind to us and extremely conscientious. They are responsive to requests. Meds are given out in time and there is good access to the local GP surgery. The food is very good, with good quality ingredients and nicely served. The recent introduction of a buffet for lunch has been a great success.
Mum has keen at Jackman's Lodge Residential Care Home for one year and the staff have looked after her brilliantly. There is hardly any turnover of staff so mum gets to know her carers. The variety of activities is excellent and the seasonal decorations are outstanding. I would like to thank all the staff including cooks and cleaners as well as carers and seniors. They are all fantastic.
The staff and facilities are excellent, and the care for my grandmother is of the highest standard. She is now thriving again, at 98! In her words, "I'm very happy and content and couldn't ask to be in a better place. I'm looked after very well and have no complaints".
The team at Jackman's has done everything possible during the Covid pandemic to keep my 98-year-old mum as safe and happy as possible, providing care and company and keeping spirits up. The home is always warm, clean and tidy, and I feel the home listens to me and reacts to requests wherever possible. It is large enough to provide the facilities and care required by my mum, but small enough to feel personal rather than too corporate. The owners and manager are actively involved in maintaining high standards and providing individual care to their residents, and the lovely care team are friendly and so hardworking.
Thank you for taking the time to review our service at Jackman's Lodge. We do take review scores very seriously and have noted improvements needed in food and drinks, facilities and value for money. We are available at any time to discuss and any ideas or suggestions are welcome. The team would all...
I have always been well looked after. Activities are provided, but I do knitting, crosswords, sudokus and jigsaw puzzles, which take up a lot of my time. It is good to have people around as I was on my own for 20-years. Carers always around if I need help.
Thank you for your review, it is really important for us to know what areas we can improve upon. We are pleased that you feel safe and well-cared for and that the staff are responsive when you need them.
I have been volunteering at Jackman's Lodge for about 7 years. I run an arts and craft group once a week and a wine and cheese afternoon. I help the activities coordinator wherever I can. The staff and residents at the home have always made me welcome, everyone is so caring and friendly. I admire the staff for their resilience especially in the current circumstances, they go over and above in their care of the residents. I look forward to going back to see everyone when this lockdown is over.
Thank you for your kind words, it means a lot to us that what we try to achieve with the people in our care is recognised! We shall continue to try our best and improve wherever we can.
The past year has been awful, as everybody knows. Therefore I will not dwell on it. Suffice to say that Jackman's has made incredible efforts in keeping the COVID virus at bay. I can only imagine the strain they have been under in protecting not only my mother and the other residents but also themselves when one considers that they are in the thick of things every day, just like the NHS workers in our hospitals. Congratulations and many heartfelt thanks for their efforts thus far. Albeit, unfortunately, that we are not out of the woods yet.
Dear Jeff, thank you for leaving us a review, it means a lot to us when families can see and appreciate the work we do at Jackman’s Lodge. We will continue to do our very best to keep everyone in our care safe whilst also making sure life goes on and fun is to be had.
The whole team at Jackman's Lodge have performed incredibly well to respond to the demands of the pandemic. They have kept Mum safe as well throughout this extremely difficult and dangerous time, creating innovative means to allow limited visiting opportunities while keeping staff, residents and visitors safe. All while delivering their usual high level of care. Thank you!
Thank you for your kind review Doug! Don’t hesitate to let us know if we can improve our service in any way.
The experience that we have of the care given to Mum is excellent. They care about her so well. The care home is clean, tidy and cosy. The staff are kind, friendly and cheerful. Mum is very happy, so I am happy.
Thank you very much for your review, your comments will be shared with everyone in the team and they will be delighted that the work they put in daily is recognised and appreciated!
Senior management and staff are going above and beyond to provide a safe environment for residents during this very difficult time, all staff are trying their best, particularly one senior carer; I have no idea how she has been managing to cope, she is a real asset to Jackman's Lodge. The home is cosy, clean and has a nice atmosphere, my family member seems to be happy and contented.
Thank you for your review, Angela. I agree with you that the staff are key in making the residents happy, safe and cared for and our team is a real asset from the domestics to the manager, everybody plays a role at Jackman’s Lodge.
Jackman's Lodge is very homely, the staff look after the residents very well and are all pleasant to the residents and their relatives. The meals are delicious, having personally tasted them. The rooms are always clean. There are always activities for the residents to get involved in daily. I would recommend this care home to anyone who required personal and committed care.
Thank you for your review, it is much appreciated, especially as we are going through very challenging times. Our priority at Jackman’s Lodge is our residents and knowing that everyday, everyone does their best to care for them and respect their choices and their wishes in every aspect of their day.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Jackman's Lodge Residential Care Home.
There are no upcoming events for Jackman's Lodge Residential Care Home.
Awards / Recognitions (1)
- 11 Dec 2020Recipient: Jackman's Lodge Residential Care Home
Accreditations
There are no accreditations posted yet for Jackman's Lodge Residential Care Home.
Meet the Team (3)

I have been in management for 25 years, predominantly with older people
I hold a certificate in management & a degree in Business
I have worked at Jackman’s Lodge for 3 years
I am passionate about care and how we empower the people we look after. I feel particularly strongly about promoting independence and individuality. I see it as an incredibly important aspect of my role to give people a voice and support them to live life the way they choose to, not necessarily the way other people think they should!

I have over 20 years experience in an Administration role
I decided to look for a position in a Care Home setting after spending several years looking after my wonderful father. During this time, I learnt a lot about the effects of dementia, . not only on the individual but on the entire network of family and friends. I undertook several courses and read up everything I could, in order to understand this terrible illness. I came to realise that it was far more complex than most people realised and also that there was, at that point, a terrible stigma attached to it.I wanted to work in an environment where I could use my administrative skills as well as to be able to help and encourage the residents to live their lives to the fullest and to get the most out of every day. My desk is in the main hall at Jackman's Lodge and so all the residents know me, I even have a few who keep me company and help me with the filing!! Working in a care home is very rewarding, I certainly haven't looked back.

I have a Health and Social care Diploma level 3 and 5 and I am very proud to have collaborated on getting the Gold Standard Framework accreditation which recognises patients with life limiting conditions, helping them to plan ahead to live as well as possible right to the end.
As a Senior, I am able to give out medication but I also do everything else, from personal care to tucking someone in bed with a cuppa. I see my job as giving the best possible care whilst enjoying getting to know people's life stories. I am also experienced in dementia care.
Frequently Asked Questions about Jackman's Lodge Residential Care Home
What types of Care is Jackman's Lodge Residential Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Jackman's Lodge Residential Care Home have?
There are 30 Single Rooms.
What are the Facilities & Services at Jackman's Lodge Residential Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Jackman's Lodge Residential Care Home to the centre of Woking?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
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