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Upalong Residential Home

16 Castle Road, Camberley, Surrey GU15 2DS
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Upalong Residential Home, Camberley
Upalong Residential Home, Camberley
Upalong Residential Home, Camberley

Upalong is a small and select residential care home where nine residents are provided with twenty four hour care in a "homely" environment by experienced and attentive staff.

Each resident is encouraged to enjoy the best quality of life suited to them individually. The chef prepares a varied menu taking into account the preferences of each resident. Residents are encouraged to participate in hobbies or games. The comfort and well being...  

Care Provided by Upalong Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 9 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,209 - £1,300£1,200 - £1,300
Residential Dementia Care£1,200 - £1,300£1,200 - £1,300
Our fees include full board and residence including laundry. The only personal extras are hairdressing, chiropody, toiletries, incontinence products and newspapers.

Fee are based on an assessment of the resident and their care needs and the room they would occupy.

Contact Upalong Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Mary McTeggart
  • Private Owned

Person in charge

  • Mary McTeggart (Owner/Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (7)
  • Couples/Companion Rooms (1)

Visiting

  • Open visiting and visitors requested to avoid mealtimes. It is preferred that a viewing is arranged by appointment to ensure that the relevant member of staff is available to provide a tour of the Home and answer any questions that may be asked.

Parking

  • There is a small car park for the use of visitors.

Upalong Residential Home Reviews (14)

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9.6

Upalong Residential Home has a Review Score of 9.6 (9.606) out of 10, based on 9 reviews in the last 2 years. Over all time Upalong Residential Home has 14 reviews.

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Showing 14 reviews matching selected criteria
Review from Jennifer H (Sister-in-law of Resident) published on 2 July 2026 Submitted via Postal Card
Overall Experience

Upalong has a lovely homely atmosphere promoted by the cheerful furnishings and decoration in a characterful house. Having witnessed residents at routine and 'special' times, I see them regarded by staff as family, who are treated with considerate professional and above all caring attention. The home cooked food is good and I've enjoyed teatime snacks at birthday celebrations. A good variety of organised recreational activities is on offer but residents clearly have a choice about taking part (they are encouraged to do so). My relative used to decline but now shows real pleasure joining in. I'm delighted with the care and security from which she benefits. She says Upalong is her home and rightly so. Coming from a solitary and lonely existence, smiles and laughter are now an everyday part of her life. Thank you all.

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Review from S H (Daughter-in-law of Resident) published on 5 June 2026 Submitted via Website
Overall Experience
The care of my mother in law has been exceptional they are caring and look out for the residents well being .
My mother in law is very happy hear and has no complaints at all .
She loves the staff.

Well run friendly care home would recommend to anyone looking for a smaller friendly care home .

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Review from M T (Niece of Resident) published on 5 May 2026 Submitted via Postal Card
Overall Experience

The minute my Uncle moved in, he felt at home straight away. The home is so clean and tidy with a great professional kitchen, which provides great tasty fresh meals everyday. Safety is the main priority at all times. The staff are excellent, interacting with the residents all day, ensuring they stay alert and stimulating the brain. The under manager is brilliant ensuring everyone is happy and the home runs smoothly. My Uncle's health and mobility has improved since moving here.

Reply from Diana GUY, Administrator at Upalong Residential Home

This gentleman has settled very quickly into his new environment and we are pleased that he is able to enjoy a good quality of life at the Home.

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Review from A W (Son of Resident) published on 24 June 2025 Submitted via Postal Card
Overall Experience

Mum's been in Upalong for the last 18 months and it has been marvelous from the day she moved in the care, staff food and facilities are all excellent, Mum especially enjoys the gardens - and is in great hands. Thanks you all the care staff.

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Review from J A (Resident / Service User) published on 31 January 2025 Submitted via Postal Card
Overall Experience
I am very happy in this home, the staff are wonderful and caring.

I have a lovely room which is kept clean and tidy. The food is good quality.

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Review from G R (Daughter of Resident) published on 30 January 2025 Submitted via Website
Overall Experience

Always welcomed by friendly staff at any time. Everywhere is very clean and tidy as rooms are cleaned thoroughly every day. The rooms are always lovely and warm, and my mum is content knowing her individual needs are catered for, therefore I am happy.

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Review from J M (Power of Attorney of Resident) published on 27 January 2025 Submitted via Postal Card
Overall Experience
I would highly recommend Upalong Residential Home. The facility is always well-kept and welcoming and the staff are always professional, helpful and friendly. The carers are always prompt with assisting in daily tasks and clearly get to know the residents and visitors well.

Our experience with Upalong has been extremely positive, the staff and overall care are amazing.

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Review from J B (Friend of Resident) published on 27 January 2025 Submitted via Postal Card
Overall Experience

Lovely, friendly home. We were welcomed in, asked if we would like a hot drink. All the staff were very caring. If I had to go into a home, I would choose this one, if I lived nearer. Just a lovely home.

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Review from Kerry W (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card
Overall Experience

After a bad experience in a care home for Mum, I visited many others to find the right place - I found Upalong. I am so pleased to have found this home, it is beautiful. The home is so clean, fresh and welcoming. The staff are kind-hearted, lovely, caring people. Mum is so much happier, I can really tell she is well cared for now. She looks well and she is relaxed and content. Her room is immaculate and her belongings well looked after. The home-cooked food is excellent. Visitors are made very welcome. I can highly recommend Upalong.

Reply from Diana Guy, Administrator at Upalong Residential Home

We were pleased to receive this positive review and that the resident is happy and content at Upalong. We strive to provide the very best environment and care for all our residents and give them the maximum quality of life that they are able to enjoy.

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Review from S W (Son of Resident) published on 15 March 2021 Submitted via Postal Card
Overall Experience

My mother has been at the home since May 2019 and during this time, I have found the staff to be professional, polite, friendly and welcoming. During the current pandemic, I have felt very reassured that she is being well looked after and kept safe.

Reply from Diana Guy, Secretary at Upalong Residential Home

We appreciate receiving such excellent reviews as the Home does strive to provide our residents with a personal service in warm and comfortable surroundings.

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Review from F W (Son of Resident) published on 22 February 2021 Submitted via Postal Card
Overall Experience

As far as I can testify during the covid-19 crisis, the care provided to my mother has been excellent. The staff are always friendly, helpful and readily available on the phone. The home has been very welcoming and my mother seems very happy there.

Reply from Diana Guy, Secretary at Upalong Residential Home

This review is very much appreciated, particularly during these difficult times with Covid. The Home has been free of the virus and strives to continue in the same way.

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Review from Penny H (Daughter of Resident) published on 17 February 2021 Submitted via Postal Card
Overall Experience

Our mother has been living at Upalong since May 2019. She has a lovely comfy room with her own bathroom and the care she receives is excellent. She has wonderful, homecooked food and there is an open door policy to visiting, pre-lockdown. Our mother feels safe and secure. The staff are very approachable, friendly, competent and keep us informed. I can only say that we are extremely grateful that we found Upalong and feel very happy that she is looked after so well.

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Review from Lindsay E (Daughter of Resident) published on 2 February 2021 Submitted via Website
Overall Experience

Upalong is a very caring and homely place. I am so pleased my brother and I found this home for our mother. The staff are delightful and their patience, dedication and care is immeasurable. Although it is a difficult time and I am unable to visit, I am confident my mother is very well looked after.

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Review from Lisa N (Daughter of Resident) published on 21 October 2019 Submitted via Website
Overall Experience
Upalong is the most lovely, homely, caring place imaginable. After a terrible experience at another facility, my mother had become very sad and was in terrible physical shape. Within a matter of days, Upalong's endlessly patient and kind staff helped her to find her smile again and I shall always be indebted to them for that.
She's not just happier now - the care she has received has improved her physical state enormously. The fabulous, home-cooked food probably has played a good part in elevating Mum's spirits. I call her every day to ask the menu so that I can enjoy it myself vicariously. Visiting at weekends, it's a pleasure simply to inhale, though the staff invariably ply family members with tea, biscuits and the occasional sandwich so we aren't entirely left out.

There is no safer, better place for someone elderly to live out their days.

Reply from Diana Guy, Secretary at Upalong Residential Home

This review is welcomed and appreciated by all the staff and manager/owner at Upalong. It is always the intention of the Home to provide the very best care possible to all our residents at all times.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 February 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

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Accreditations

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Frequently Asked Questions about Upalong Residential Home

What types of Care is Upalong Residential Home registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Upalong Residential Home have?

There are 7 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Upalong Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Upalong Residential Home to the centre of Camberley?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upalong Residential Home to verify any information. View our terms and conditions. Upalong Residential Home has an Enhanced Service -more info.