Ash Lodge, in Bexhill-on-Sea, is registered to care for up to sixteen older people with a variety of care needs, thanks to a homely and fully-equipped interior and a professional team of carers.
Staff look to appreciate each resident's individual needs in order to achieve effective care and to support a satisfying daily lifestyle and well-being.
Ash Lodge has private gardens and good wheelchair access, while the service also offers respite and day care provision to the local community.
Owner: Vijayakumar
Person in charge: Koo Vijayakumar (Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Stroke
Admission Information: Ages 65+.
Single Rooms: 16
Rooms with ensuite WC: 16
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Ashlodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Ashlodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Ashlodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.506 for Ashlodge is calculated as follows: ( (46 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 81 Ratings = 4.506
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.75 Points relating to the number of positive Reviews for Ashlodge is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 4 Reviews ÷ 3.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Ashlodge has a Review Score of 9.3 (9.256) from 7 Reviews
Review submitted from a Postal Card by Dean G (Son of Resident) on Friday 15 September 2017. Relates to August 2017.
From day one of my mother going into Ashlodge, the staff were caring and attentive. There is a warm welcome into a clean homely home.
My mother's health improved and some of her personality returned.
Nothing appears to be too much for the staff. They do their jobs with genuine care, respecting the patient's dignity. Ashlodge is first class.
How likely would you be to recommend Ashlodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Irene H (Daughter of Resident) on Wednesday 30 August 2017. Relates to July 2017.
I'm very happy with the care my mum receives from Ashlodge.
How likely would you be to recommend Ashlodge? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by N M (Resident) on Friday 18 August 2017. Relates to August 2017.
The staff look after me very well and are always very pleasant even in extra busy times and have always shown much respect towards me.
How likely would you be to recommend Ashlodge? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Stephen J (Resident) on Wednesday 19 July 2017. Relates to July 2017.
I came to Ashlodge following 3 months in hospital with a very serious illness.
I have been well looked after; diet, medication, observations etc and I have regained my health and physical fitness/characteristics to a large extent.
The staff are very approachable with that necessary combination of courtesy, professionalism, friendliness and humour.
Interaction excellent.
How likely would you be to recommend Ashlodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by S C (Daughter of Resident) on Wednesday 24 August 2016. Relates to July 2016.
The manager is "excellent" in caring for my mother constant checking tablets, water infections, hospital appointments and keeps me informed at all times on how mum is doing (very happy with this).
My experience of all the staff are friendly and caring and always greeted with a smile. They take good care of her appearance and wellbeing. There have been some staff changes but they seem to fit in well.
How likely would you be to recommend Ashlodge? Likely
Overall Standard
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Barbara C (Resident) on Friday 23 October 2015. Relates to October 2015.
I went to this home for three days after a hernia operation. The care and support I received was excellently. The atmosphere with the staff was very relaxing. They were cheerful extremely kind. I would recommend it all highly.
How likely would you be to recommend Ashlodge? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Jane B (Niece of Resident) on Friday 18 September 2015.
My Aunt has had the best care and has been very happy in the care home. For the past eight months my father has been terminally ill and has needed constant care at home and I and my family have not been able to spend any time with my aunt but the staff at Ash Lodge have been brilliant in looking after her in our absence and we have been very grateful.
How likely would you be to recommend Ashlodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
2 Bed Vacancies
posted 24 Mar 2018
Physical disability, Alzheimer's, Dementia, Old age