Coast Care Centre

154 Barnhorn Road, Bexhill-on-Sea TN39 4QL
Review Us
9.6 33 Reviews
  • Coast Care Centre, Bexhill-on-Sea
Opened in 2020 to assist the NHS with the Covid-19 pandemic, Coast Care Centre is a purpose-built 43 bed home specialising in nursing dementia. It is situated in the very peaceful area of Bexhill, close to a beautiful and accessible seafront.

The home enjoys 2 large communal lounges, which are accessible for people with a variety of mobility needs. There is also a lovely dining area in the conservatory, overlooking neighbouring fields, where fresh home-cooked meals are served daily. There is full lift access to all rooms, all of which have an en-suite toilet and shower wet room. Coast Care Centre also has a large patio garden, where residents can enjoy the warm, coastal sunshine.

Staff are passionate and committed in providing the best care for residents in a loving, family environment. They focus on the unique personalities and beliefs of those they support and ensure that everyone they care for experiences the best possible quality of life, whilst maintaining the highest level of independence.

There are trained nurses on each shift who are able to provide a wide range of treatments and clinical oversight to ensure residents are kept safe and where possible, hospital admissions are kept to a minimum.

Friends and relatives are always welcome to visit the home as an extension of the Coast Care Centre family. As well as encouraging regular visits, they are proud of their progressive Person-Centred Software which gives permitted family and friends access to photos and live updates via a family relative portal.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

We apply, on your behalf, to the NHS with a nursing assessment in order to obtain a Funded Nursing Contribution to contribute towards your nursing requirements. Should this be successful, the contribution will be retained by us for this purpose in addition to the above-mentioned fees.


Hairdressing is included in fees listed

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • William Poore (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)

Visiting

  • Visiting is at anytime.
    During Covid Government guidelines are being followed.

Parking

  • Parking available onsite.

9.6

Coast Care Centre has a Review Score of 9.6 (9.579) out of 10, based on 20 reviews in the last 2 years.
Over all time Coast Care Centre has 33 reviews.

Overall Experience
  • 23
  • 9
  • 1
  • 0
  • 0
Date Published
  • 33
  • 16
  • 19
  • 20
  • 13
Reviewer Connection to Coast Care Centre
  • 10
  • 7
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 33, showing 21-33
Review from Bea M (Daughter of Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was with the home for six months between hospital and moving to a permanent home a bit closer to her actual abode.
Our family was so impressed with the attentive care she received and so grateful. The team members are incredibly caring and cheery - the atmosphere this creates was ever-evident.
This was coupled with such great expertise, skill and kindness in their approach. A brilliant team and wonderful individual staff.
Thank you so much! Also, thank you for looking after visitors so well. We had to travel in from different places, usually by public transport. Thank you for offering cups of tea. You're all wonderful.
Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Coast Care Centre

Thank you so much for your kind words. I have passed this review on to the team at Coast Care Centre.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah D (Daughter of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't fault this home. My dad is a resident now after his dementia got too much for my mum to cope with. He is very comfortable, happy and very content. The staff are very friendly and helpful and truly care for everyone in every way.
Very happy for my dad to be here.
Thanks to everyone.
Reply from Lynda Dewhurst, Director at Coast Care Centre

Thank you for your kind words, we will pass them on to the team at the Coast Care Centre. We are happy your father is happy and content.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nikkie L (Daughter of Resident) published on 10 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff, they look after my mum who has Alzheimer's. She's been there 2 years now. We always get an amazing welcome from the staff. They not only help the residents but myself as well. I was ready to walk away from her last year until I spoke to the support manager she suggested some things and
they worked. She has helped me come to terms with losing mum to home so quickly. It's like a big family there including us. Can't thank them enough.
Reply from Lynda Dewhurst, Director at Coast Care Centre

Thank you for your kind words, they will be passed onto the whole team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C M (Daughter of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had been here since September 2022. I have found all the staff to be caring, conscientious and friendly. Dad has settled in well and is happy. I feel confident that he is receiving excellent care, physically and emotionally.
Reply from Lynda Dewhurst, Director at Coast Care Centre

Thank you for your review. We are so pleased to hear that your dad is settled and happy with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G W (Wife of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
As my husband is bedbound, there are no activities provided.
Reply from Lynda Dewhurst, Director at Coast Care Centre

I am sorry to hear that you feel no activities are provided to your husband. At the Coast Care Centre, we have a team of four activity coordinators. I would advise you to speak with the management team to speak of any concerns that you may have.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan B (Friend of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly friend came into the home in March 2021 after a stroke and dementia and steadily went downhill until she passed away in December, but the staff really looked after her and always spoke well of my friend and she thought the world of all the staff and often told me how kind they were to her.
The home always kept me informed of any changes to her health and all the staff were very friendly towards me and whenever I visited I was always offered a cup of tea and I always felt relaxed when visiting, when signing in at reception there was always a warm welcome and always had a good natter with the receptionist who I mainly saw. All in all, the home was very clean and the staff very respectful and professional, the manager was always on hand and so was his right-hand lady, and there was a young carer who often had some advice for me as I found the dementia was quite hard to get my head around, so thank you to the carer. I would like to express my thanks to all the staff and highly recommend Coast Care Centre.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane H (Sister of Resident) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express how happy myself and the family are with my sister's care at your home. My sister is so happy here, all the staff I've met are kind and caring, nothing seems too much trouble for them. She has a room with a real window that can be opened and she looks out at lovely trees, a real joy.
I feel very lucky she has been sent to Coast Care Centre. Thank you.
Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at Coast Care Centre

This is so lovely to hear Diane and I will ensure that this lovely review is passed on to the team at the Coast Care Centre.
Thank you for your kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth A (Mother of Resident) published on 20 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The friendly and happy atmosphere at Coast Care Centre is immediately obvious when you walk through the door and is consistently of a very high standard.
My son arrived at Coast Care Centre on July 1st 2021 and I have been nothing but highly satisfied with the way in which he has been treated. Nothing
is too much trouble and all staff go out of their way to make him comfortable and valued.
Communication is excellent on all levels and I feel my son is cared for, safe and supported in every way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra W (Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love it here as everyone is so helpful and cheerful.
Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at Coast Care Centre

Thank you so much for your kind words. This is so lovely to hear, and I will ensure that this is passed on to the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fiona D (Daughter of Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Bexhill Coast Care Centre following a 10-day spell in hospital and is now a permanent resident of the home.
We have found the staff to be caring, patient, humorous and efficient on both the telephone and in person.
There is a cheerful atmosphere in the home and the common areas
are bright and comfortable. My mother likes her room and the staff have been very accommodating in allowing her to fill it with personal items. She enjoys the communal area and the staff make a huge effort with daily activities - this has been so important during the lockdown. They have also arranged good hairdressing and chiropody services.
Reply from Lynda Dewhurst, Director at Coast Care Centre

Thank you for your kind words. We shall pass on your comments to the staff teams.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Harriet R (Daughter-in-law of Resident) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was in Coast Care Centre for 6 weeks after she had a fall. The care my mother in law received was outstanding. All staff were very caring and helpful. I called regularly to check my mother in law was okay and was always reassured.
I can’t thank you enough for the care you gave my mother
in law. My mother in law hasn’t been very well recently, but thanks to your care I feel like we have our Mum back!
My mother in law is now in one of their sister homes and is still very happy!
Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at Coast Care Centre

Thank you for your kind words, Harriet. I will ensure that I pass all your lovely words on to the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P R (Wife of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in another coast care home but went into hospital following a fall downstairs. Because he was bedridden he had to go elsewhere but hospital discharge would have been anywhere. I was so pleased Coast Care intervened and got him to Bexhill Care Centre first. Advanced Alzheimer's meant no
speech but they have worked out his preferences food, drink and music, also now he's up and about a bit with a simmer and very happy. They are such friendly and dedicated staff. Even with redecorating going on, they keep everyone happy.
Reply from Lynda Dewhurst, Director at Coast Care Centre

Thank you for your review, we will make sure the staff teams hear of your comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Daughter of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The general care by support workers and young support workers was wonderful. Caring, considerate and kind. Thank you so very much. My mum returned almost to her former self after a period of delirium. They managed to balance her medication and look after her so well during Coivd, and for a lady with
complex care needs. Difficult to assess every aspect as Covid prevented, so review just for telephone calls and window waving.
Reply from Lynda Dewhurst, Director at Coast Care Centre

Thank you for your review. We are pleased your Mum is recovering well.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Coast Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.579 for Coast Care Centre is calculated as follows: ( (143 Excellents x 5) + (74 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 228 Ratings = 4.579
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coast Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (0)

Loading...

Meet the Team (7)

Kevin

Kevin Dewhurst

Job Title: Owner Joined: 2003

Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, Kevin had spent most of his career in the construction industry, before he decided he needed a career change.


Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.


Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.

Lynda

Lynda Dewhurst

Job Title: Owner Joined: 2003

Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.


Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.


Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.

Bill

Bill Poore

Job Title: Operations Manager Joined: 2012

Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.


Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.


Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.


Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.

Danielle

Danielle Henderson

Job Title: Operations Manager Joined: 2020

Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.


This approach has translated to other relationships with residents' families, health professionals and staff teams.


Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.


Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.


Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

Lindsey

Lindsey Sherwood

Job Title: Operations Manager Joined: 2022

Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.


Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.


Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.

Tee

Tee Small

Job Title: Manager Joined: 2020

Tee started with Coast Care in August 2020, originally joining the company as an Admin Assistant at Coast Care Centre, before becoming then Co-Manager in June 2023.


Tee joined Coast Care Centre during the pandemic, assisting the service to successfully manage over 350 admissions and discharges within the first year.


Tee has worked in various care settings since 2004 and has lots of experience working closely with children who suffer from profound physical disabilities.


Tee’s strengths lie in her strong commercial focus, which has helped Coast Care Centre reach record income levels. Tee has also brought a wealth of knowledge in Complex Conditions, which has been a key reason why Coast Care Centre has been able to successfully complete packages for clients with complex needs.

Louis

Louis Stannett

Job Title: Manager Joined: 2020

Louis started with Coast Care in April 2020, originally joining the company as a Care Assistant at Coast Care Centre, before becoming then Co-Manager in June 2023.


Louis joined Coast Care Centre after wanting to pursue a career in care, following helping to care for both of his grandparents and finding he had a real interest in caring for the elderly. Louis has progressed very quickly and quickly emerged as an excellent leader amongst the care team and quickly developed into the management team.


Louis strengths lie in his strong staff management skills and his ability to manage numerous responsibilities and duties. Louis is currently the Co-Manager alongside Tee Small and this has given the management team a perfect mix of skills, as well as giving the home the ability to have a manager on the care floor, supporting the care team, more often.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coast Care Centre to verify any information. View our terms and conditions. Coast Care Centre has an Enhanced Service - more info.