Bexhill Care Centre Ltd

154 Barnhorn Road, Bexhill-on-Sea TN39 4QL

Bexhill Care provides nursing care, dementia care and day care facilities to older people in the Bexhill-on-Sea area.

Residents can benefit from stimulating activities and visiting specialists within a home-from-home environment.

Owner: Bexhill Care Centre

Person in charge: Naomi Granger (Registered Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment • Muscular Dystrophy • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages from 40 to 110.

Single Rooms: 41

Shared Rooms: 0

Rooms with ensuite WC: 41

Weekly Charges Guide: Personal Care Single £950 – £1200 Nursing Care Single £950 – £1200 (These prices are only a guideline, please contact Bexhill Care Centre Ltd to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visiting hours at anytime

Parking:

Parking on site

Latest Care Quality Commission* Report on Bexhill Care Centre Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Bexhill Care Centre Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Bexhill Care Centre Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.751 for Bexhill Care Centre Ltd is calculated as follows: ( (168 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 221 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.854 Points relating to the number of positive Reviews for Bexhill Care Centre Ltd is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.2 Target = 0.854

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Bexhill Care Centre Ltd has a Review Score of 9.6 (9.605) from 19 Reviews


Average Ratings

  • Excellent
    17
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bexhill Care Centre Ltd?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bexhill Care Centre Ltd

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

I have been visiting the resident, whom I have known for over 40 years, ever since she came to this care home. Not once have I had occasion to worry that she might not be getting the best possible care as well as some therapeutic, artistic stimulation. I have been especially impressed by the care home's willingness to accommodate the needs of her husband who is himself beginning to get confused. The care home has always been very helpful.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   5 out of 5

I think Bexhill Care Centre is perfect and there is nothing that can be improved.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   5 out of 5

My Sister has been receiving excellent care here for the last three years. The staff are cheerful and helpful and always ready to discuss my Sister's health with me at the home or on the phone. She receives help with eating and enjoys visits from entertainers. The home is always clean and welcoming.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   5 out of 5

My Husband is very well looked after, always clean, safe and happy. His needs are always taken care of. He is treated with dignity, room always clean and tidy. Food is excellent too.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   5 out of 5

Having visited other homes, my wife chose BCC knowing she would end her days there. What attracted her, above the cleanliness, was the buzz of young interactive carers and yet the ability to have privacy as and when she required. Humour and participation were part of her life and she got this in abundance at BCC, to the point where she was not only cared for but loved, which surprised but pleased me immensely.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

My father has been in the Bexhill Care Centre for almost three months. In this time he as settled in well. His general health has improved greatly, this is partly due to the good care and attention he has been given by the staff, they appear attentive and caring. His appetite has improved greatly, the food always looks good. I am very happy with Bexhill Care Centre.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   4 out of 5

Went to see my brother, found him to be clean, happy and well cared for. Thanks to all the good carers.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   5 out of 5

The staff were very kind and caring. They all showed great compassion at all times. The medical attention was also good. My mother was constantly attended to and the drug regime ensured she was as comfortable as possible.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   5 out of 5

I always receive a warm welcome, but today's welcome has been warmer than ever. The food fare was absolutely splendid and to win 4 prizes in the raffle has never happened to us before. congratulations to everyone concerned. xx

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   5 out of 5

This is written at a tea party for Age Concern. A great effort has been made to integrate 16 residents so that they feel involved. On previous visits, I have seen the care given by the staff or the residents but have also noticed some slippages such as missing hearing aids, clothes missing from clients and drink not being immediately available. Is this due to bank staff? On the whole whole though a caring environment.

How likely would you be to recommend Bexhill Care Centre Ltd? Likely

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Average Rating:   4.2 out of 5

It's a lovely environment and the carers are kind.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   4.5 out of 5

Great team, fantastic administrator, lovely nurses, nothing too much trouble. Resident's smiles say it all. Well done Bexhill Care Centre and a huge thank you to the administrator and her team.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   5 out of 5

Good team work and very well organised event. Residents appear happy. Staff socialise very well with residents.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   5 out of 5

I was met by a very pleasant receptionist and I met my mother in the lounge. As usual, she looked happy, smart, clean and tidy. Her hair had just been done by the hairdresser who managed extremely well as mum has severe dementia and isn't able to help. The activity lady was discussing hymns for Harvest Festival (advanced preparation) and it was surprising how many residents recognise old hymns even if they can't join in any longer. The usual permanent staff were as usual very pleasant and cheerful with me and the residents. This also applied to two new carers who I assume may be agency staff. Each resident had a drink on their table and everyone is included even those residents who can't speak.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been cared for in this nursing home since last December. Mum has settled well due to the friendliness patience and support of the permanent members of staff there. When the outdoor area has been improved the residents will benefit greatly from sitting in the garden. The food is always of high standard and sitting the residents in the conservatory (if they are able) helps the appetite.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   4.6 out of 5

I visit regularly, and on my visits I have found the staff very friendly, approachable and my mother appears to be very well cared for. The home has a homely, light and bright atmosphere.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   4.6 out of 5

The staff are very friendly, helpful and very efficient. The manager is also helpful and friendly. On arrival to the home, myself and my friend felt very welcome. My husband is very settled and looks comfortable.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

My mother was admitted to Bexhill Care Centre on 30/5/16 and stayed until she passed away on 1/7/16. She was very poorly and therefore needed intense care around the clock 24/7. I have tremendous appreciation for the care, consideration and compassion shown to my mother by all the staff during her short stay. They ensured she was constantly monitored, washed and kept tidy and fed, particularly her favourite dish - ice cream, thus ensuring that she passed away peacefully, painlessly and with dignity which is all I wanted for her last days.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

My 85 year old friend, was treated with the utmost dignity and respect. Most meals requested were given, diets accommodated (my friend was diabetic). Call bell answered promptly. All staff are friendly, courteous and very helpful. I would highly recommend this home, especially as it has only just opened, plus physio was given when asked for.

How likely would you be to recommend Bexhill Care Centre Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

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