The Chase

5/6 Southfields Road, Eastbourne BN21 1BU
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9.1 4 Reviews
  • The Chase, Eastbourne
The Chase is a small homely care home that provides care and support to the residents who live here involving a tailored care package to each individual to meet each person's needs.

The Chase has a friendly, welcoming atmosphere.

The management and staff are trained and experienced in supporting individuals to meet their needs. Each resident has a care package that is tailored to meet their individual needs.

Residents are involved in the meal planning through residents meetings and menus are planned to cater for individuals meal requirements and dietary needs. There is an in-house cook who cooks homemade meals daily using fresh ingredients.

The Chase has an accessible garden for residents to enjoy.

There is an in-house activity lady who will plan activities with residents and incorporate activities they enjoy.

The home is situated near Eastbourne railway station and is walking distance to the town centre and other local amenities. There is parking on site for friends and family when visiting.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1200
  • Self-Funded Residential Dementia Care: £950 – £1300
  • RESPITE Self-Funded Residential Care: £900 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1300

Our fees include all services of personal care. Also included are main meals; Breakfast, lunch and supper, (which are all freshly cooked daily b our chef), refreshments throughout the day, laundry, cleaning of rooms, bed changing, calls made to other professionals ie GP's nurses etc.


Facilities not included in the rates are hairdressing, chiropody, newspapers and private telephone lines.


(these prices are only a guideline, please contact The Chase to find out the exact price for your requirements)

These prices are only a guideline, please contact The Chase to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Chase Care Home Ltd

Person in charge

  • Teresa DeSilva (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Parking

  • Private parking available to visitors.

The Chase Reviews (4)

9.1

The Chase has a Review Score of 9.1 (9.080) out of 10, based on 4 reviews in the last 2 years.
Over all time The Chase has 4 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 0
Date Published
  • 4
  • 2
  • 4
  • 4
  • 0
Reviewer Connection to The Chase
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from Liz J (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has now been a resident at Chase for almost a year. Her room is light, bright and airy, nice and clean and comfortable. My mum has dementia and some particular care needs, and the staff do a really good job of supporting her. She is always clean and tidy, nicely dressed in her own clothes and
even when i've arrived to visit unexpectedly, she usually has on some make up and her hair styled or put up, and her nails varnished. My mum has always been a classy, well presented lady and it means so much that the staff take the time to help her with these details. The home seems well staffed, all of the care staff I have met are really wonderful, and very kind. They seem happy, very capable and always patient with the residents (and the visitors!). The manager is an energetic and outgoing leader, and sets the tone for the home. My mum seems to enjoy the food and has even put on some much-needed weight since arriving at the home. She is settled here, and I am very grateful for all they do.
Reply from Teresa De Silva, Manager at The Chase

All the staff and I are grateful for your kind words and they are a huge motivation for all of us to keep doing our best to ensure all our residents are cared with love, dignity and respect.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen B (Husband of Resident) published on 18 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found The Chase Rest Home to be very friendly and well-organised. The staff are always on hand, and in the time (1 year) my wife has been here the staff have not changed so it must be a good environment to work. Meal times are very regulated and I have seen food offered and it is good. There is a
mix of residents and they seem to integrate well. Car parking is excellent and local facilities are only a stone's throw away. Residents can go out as long as they are accompanied by a carer/relative. The rooms are all that is required, and are warm and comfortable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from A K (Friend of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the care given to my colleague was excellent in every respect - the staff and management understood and dealt very proactively with his needs until his demise - he said to me on many occasions that he was glad he was in such a friendly and caring home and he never had anything to complain about
- thank you very much from a friend of the resident.
Reply from Shari Hayward, Manager at The Chase

Thank you very much for your review. It is very nice to hear such kind words from yourself and your friend.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
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  • Value for Money
Review from Catherine S (Daughter of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most welcoming, caring home I have been to. All the staff are lovely and brilliant with the residents. It is a warm and friendly environment. The home provides brilliant activities for the residents, last week there was the most fantastic singer when I arrived. They celebrate everyone's birthdays
with parties and it is genuinely like a family. Me and my daughter love sitting in the lounge with everyone, the staff and other residents fully engage her and we always feel very welcome. Highly recommend!
Reply from Shari Hayward, Manager at The Chase

Thank you for your review. The residents love seeing you and your daughter when you visit and she always brings a smile to their faces.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.080)

Overview of Review Score

The Review Score of 9.1 (9.080) out of 10 for The Chase is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for The Chase is calculated as follows: ( (42 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.208 Points relating to the number of positive Reviews for The Chase is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 4 Positive Reviews ÷ 4.8 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

No image found

Teresa DaSilva

Job Title: Manager

Teresa has many years of experience working in care homes, achieving her care qualifications and working her way up to the position of manager. Teresa is compassionate and able to put a smile on your face no matter the occasion.

Mark

Mark Mckee

Job Title: Senior Carer Joined: 2018

Mark is one of our long-time carers with over 6 years of experience with us and our service users. He is qualified and, as one of our senior carers, you can guarantee to be in safe hands while being treated with dignity and respect.

No image found

Nimra Riaz

Job Title: Carer Joined: 2022

Nimra is one of our caring and compassionate carers, having worked with us for just over two years to become a cornerstone for ensuring a caring environment for our service users.


Nimra is qualified in both care and administering medication, ensuring our service users are well taken care of in all aspects of their care.

Frequently Asked Questions about The Chase

What types of Care is The Chase registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Chase have?

There are 22 Single Rooms.

What are the Facilities & Services at The Chase?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chase to the centre of Eastbourne?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Chase to verify any information. View our terms and conditions. The Chase has an Enhanced Service - more info.