48 Fairlight Avenue, Telscombe Cliffs, Peacehaven BN10 7BS
Owner: Fairlight Manor Ltd
Person in charge: Michele Message (Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users
Registered Care Categories*: Dementia
Specialist Care Categories: Alzheimer's
Single Rooms: 17
Shared Rooms: 1
Rooms with ensuite WC: 5
Weekly Charges Guide: Personal Care Single £450 – £550 , Personal Care Shared (per person) £410 – £450 (These prices are only a guideline, please contact Fairlight Manor to find out the exact price for your requirements.)
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Fairlight Manor: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Fairlight Manor has a Review Score of 7.8 (7.763)
The Review Score of 7.8 (maximum of 10) for Fairlight Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Fairlight Manor in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Fairlight Manor is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.263 Points relating to the number of positive Reviews for Fairlight Manor is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.8 Target = 0.263
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Alicja B (Daughter of Resident) on Thursday 4 January 2018. Relates to December 2017.
All the staff were warm and friendly and had the residents care as their top priority.
They not only provided my mother with a communal home in the last 3 years of her life but also provided care and love like a family.
This warmth also extended to us, her family who visited or phoned her.
I can't thank them enough.
How likely would you be to recommend Fairlight Manor? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good
Ash Patel, Manager at Fairlight Manor responded to this review on 14 Jan 2018:
Thank you for your review. All feedback is gratefully received and helps us to continue to deliver high standards of care. I will ensure this is also passed on to the staff.
There are currently no Care Home Idol entrants who have performed at Fairlight Manor