Felix Holme Residential Care Home

Felix Holme, 15 Arundel Road, Eastbourne BN21 2EL

Felix Holme care home has an extensive range of expertise on offer, ideal for a wide range of older people's care needs and some specialist conditions.

The home's team are experienced in looking after personalised care needs, while supporting an active and independent lifestyle. The interior suits versatile daily living, being a pleasant environment for homely comforts and for loved ones to visit.

Group: CEL Care Services Ltd

Person in charge: Edward Fox (Manager/Director)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Hearing Impairment & Deafness • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 18

Shared Rooms: 1

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £600 – £750 (These prices are only a guideline, please contact Felix Holme Residential Care Home to find out the exact price for your requirements.)

We accepted private and funded clients. Prices of rooms differ. Please come to view and ask for prices of rooms on your viewing.

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Viewings welcome at any time.
Please contact if you wish to speak before viewing.
There are busy times to the service so please book in advance if you don't want to get caught at these times.

Parking:

Drive way. Welcome to park there but be aware that ambulances and other service vehicles use this drive way to.
Please be aware of signs in drive way.

Latest Care Quality Commission* Report on Felix Holme Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Felix Holme Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Felix Holme Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.456 for Felix Holme Residential Care Home is calculated as follows: ( (94 Excellents x 5) + (74 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 180 Ratings = 4.456

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Felix Holme Residential Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 7 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Felix Holme Residential Care Home has a Review Score of 9.5 (9.456) from 15 Reviews


Average Ratings

  • Excellent
    8
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Felix Holme Residential Care Home?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Felix Holme Residential Care Home

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    1

My mother stayed at Felix Holme for 3 weeks as respite care after an operation and a slow recovery. She was always treated with kindness, respect, humour and interest by all the staff we met. This home is a very well-managed place with an emphasis on warmth and building personal relationships and confidence. I would highly recommend it and it's team of staff.

How likely would you be to recommend Felix Holme Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother initially was admitted to Felix Holme after an 11 week hospital stay. The hope was she would be able to return home but it was obvious that this would not be possible. The staff at Felix Holme managed the change and disappointment very well.
We have been encouraging her to make cards and these are being used throughout the home.
Mother is difficult with food and has 'special needs' most days.
hen she was discharged from hospital she had a sacral sore which is now healed after excellent care.
The home is relaxed and welcoming to the family.

How likely would you be to recommend Felix Holme Residential Care Home? Extremely Likely

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Average Rating:   4 out of 5

Felix Holme is very friendly, clean and happy place for my mother to live in. Nothing is too much for them. My mother is very happy here which makes the rest if the family happy.

How likely would you be to recommend Felix Holme Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I love it here. All the staff are very kind and friendly. Everyone is very happy and will do anything for you. (Hope to have bigger room).

How likely would you be to recommend Felix Holme Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very friendly and relaxed environment. Just right for my mother.

How likely would you be to recommend Felix Holme Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Overall good, compared to places I have seen.
Some staff are more helpful than others but on the whole, they are very good.
Food is variable - not to my taste.

How likely would you be to recommend Felix Holme Residential Care Home? Likely

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Average Rating:   3.8 out of 5

Sophie Spring, Head of Care at Felix Holme Residential Care Home responded to this review on 14 Mar 2018:

We thank you for your feedback and will work to improve things and will ask Phyllis to rate us again in a few months.
We are open to honest feedback and love to look at improving every day.

Very happy with the staff, they make my mother very comfortable.

How likely would you be to recommend Felix Holme Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The staff at Felix House have been outstanding every time I have visited. They can't do enough for you. I would and do recommend Felix House.

How likely would you be to recommend Felix Holme Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Felix Holme is a nice home and I like all the staff. I would like them to come and see me more.

How likely would you be to recommend Felix Holme Residential Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

During my 3 years stay at Felix Holme, I have found no cause for complaint about the care, staff and overall general ambience. I have received every consideration regarding my comfort and well-being and cannot suggest any further improvement as being necessary.

How likely would you be to recommend Felix Holme Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I was very poorly and the staff took very good care of me.

How likely would you be to recommend Felix Holme Residential Care Home? Likely

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Average Rating:   4 out of 5

Felix Holme, including all its staff and its owners who are the onsite management, provide an excellent service. They really go to great lengths to ensure that the residents are well cared for. They are careful to avoid undermining their residents' dignity. I think that the fact that it is a relatively small home helps with this. All the staff take time and trouble to understand and cater to residents' needs with outstanding patience, optimism and sheer humanity, which I find quite humbling.

How likely would you be to recommend Felix Holme Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very attentive staff. Excellent food.

How likely would you be to recommend Felix Holme Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Mum joined Felix Holme in February 2010 at a very sad and tricky time of her life and about the last thing she wanted was to be placed in a care home. I felt very concerned about her. However amazingly she began to accept where she was and her mental state improved significantly. It began to dawn on me that Felix Holme was the right choice for her. (It had been recommended by a social worker when she was in the hospital.)
Throughout her time there I always felt that all of the staff dealt with her diligently and professionally; also I always found the staff to be welcoming and approachable. All in all my mum was in Felix Holme for nearly 6 and a half years - I couldn't have wished for a better care home - 5 stars!

How likely would you be to recommend Felix Holme Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

This is the second stay at Felix Holme for my Dear Mother. She is very happy there and very well looked after. In my experience of care work and residential and care homes I would be more than happy to recommend this home to anyone. It is calm with lovely surroundings, the staff are Excellent nothing is too much trouble. I could not be more at rest knowing that my Mum is in good hands and happy. She adores all the staff and surroundings and enjoys chatting to the residents. Thank you all at Felix Holme.

How likely would you be to recommend Felix Holme Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

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