Review from Jackie W (Daughter of Resident) published on 15 September 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother was a resident of Old Hastings House for six years. I would find it hard to fault the standard of care and have no hesitation in recommending it for anyone considering moving into a care home or relatives making the choice for a family member. Mum loved living at the home, thought the food
was outstanding, and not only like the staff but trusted them. The staff treated her with dignity but also were friendly and kind. There is a very low staff turnover, which speaks a lot about the management. There is a family atmosphere, which permeates from management through to care staff and all the associated support staff involved in cleaning, admin, catering and maintenance. Although Mum didn't take part in many activities, there were lots of things arranged for residents who chose to join in. Mum died during Covid after a very short illness. With the family all living far away, it wasn't possible for us to be there, but I was extremely touched by the care and support in her final hours.
Reply from Jason Denny, Manager at Old Hastings House
Thank you for your kind words, Jackie, regarding the care of your much loved and missed Mum, who inspired all that came across her path. The pleasure was all ours.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
25 Mar 2025
Overall
Requires improvement
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Old Hastings House
What types of Care is Old Hastings House registered for?
Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Old Hastings House have?
There are 60 Single Rooms.
What are the Facilities & Services at Old Hastings House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Old Hastings House to the centre of Hastings?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Old Hastings House to verify any information. View our terms and conditions. Old Hastings House has an Basic Service - more info.