The Bill House

All of the above is what should happen in a care home. The reality is that it often does not. This review is not written lightly. It is written from experience gained over the last few years. I only wish that I had found The Bill House earlier.

I think mum was sad to leave and we would have no worries about future respite or permanent care

The care Mum received was second to none, in fact, Mum could not have received better care anywhere else. All the staff are caring, thoughtful, kind, professional, friendly and patient. I cannot speak highly enough of all of them, from Management, to senior carers, carers and activity co-ordinators. It was as if friends were looking after Mum. they really do care. I highly recommended the Bill House to anyone. Additionally, it is so clean everywhere, the sea views are stunning and the dementia friendly garden is wonderful.

My dad was at the Bill House for just over 6 months and I couldn't fault the care he received. It was more like being looked after by friends who took the time to get to know the person and not just care by numbers. My dad had advanced dementia when he came in but his last months were made as happy and comfortable as possible, my only regret is that he did not go in much earlier where he could have enjoyed the activities and the garden with such a lovely sea view. Thank you all.

My father was moved to The Bill House primarily because of his dementia, however he also presented with many other medical issues so it was important we found the right setting for him. Right from our first meeting with the manager at The Bill House we were reassured that this would be a place that he could move to and be well cared for. We were not wrong. The staff could not have been more attentive, kind and understanding to our father, always cheerful and respectful, both amongst themselves and to all the residents. The team here are amazing, the setting is incredibly beautiful and we always knew Dad was receiving the best possible care and attention right to the end. I could not recommend the manager and her team highly enough for the care of anyone's loved one.

My father could not have received better care. The staff were uniformly kind, positive and professional, especially the manager. I would not hesitate to recommend The Bill House to anyone with complex care needs.

We have found the staff to be caring, polite and helpful. My mother is well looked after and we don't have to worry. Also, the house is in an excellent location. The staff were so supportive when my father passed away and they ensured my mother was happy.

I am so thrilled that I finally found the Bill House after months of depressing research at many other care homes. The staff are truly selfless and kind and a special thanks to Irene who always had time for everyone.

My mother spent the last eight months of her life at The Bill House, including her 100th birthday. She was suffering from bad Alzheimer's, including being rude to everyone. I cannot speak too highly of this care home and its staff. It is a dementia-specialist home and so the staff have to have infinite reserves of patience. This they do have. I never saw staff chatting amongst themselves and ignoring residents, instead they were always engaging with the residents in a good-humoured way. And you know that stale urine smell you get in a care home? It's not there at The Bill House. The rooms are clean, but more importantly the residents are clean. For my mother's 100th birthday party they made their summer house available for a Sunday family party, and then a few days later on her actual birthday they threw their own party for her in the home. And did I mention the location? Right by the beach with a huge garden and lawns. I cannot recommend this home too highly.

The care received and the staff here have been excellent. The location by the sea is great, and the rooms and facilities have been refurbished to a high standard. The gardens are really nice too. I highly recommend The Bill House.

I feel there was not enough exercise and movement when visiting. She was just sitting in her chair, not moving around too much but she was very loved and cared for.

It’s a beautiful home, not just in appearance but in every aspect, including care, support and empathy. Very grateful for all they do.

A lovely home.

Well done team, a home to be proud of.

I cannot recommend Bill House enough.

We are very pleased with the care my Dad receives at The Bill House. The carers are very friendly towards him and me and I know he is in safe hands. He is kept busy and seems to have plenty of one to one activity time with the carers. There is a lovely happy atmosphere in the place. The building has been recently renovated and decorated to a very high standard.

I feel my wife is being well looked after by the caring staff.

Helpful, friendly, open, always happy to talk, clean and well organised. They keep us up to date with anything happening.

I am so pleased we found The Bill House for my uncle. The staff are amazing, everyone is really friendly and have looked after him so well throughout COVID. The building itself is beautiful and the setting, right by the sea, is incredible. Thanks guys.

Staff are very helpful, friendly and accomodating.