Broadlands Park

27 The Green, Upton, Acle, Norwich NR13 6BA
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9.9 20 Reviews
  • Broadlands Park, Norwich
Broadlands Park is a family-run care home in the village of Upton, Norfolk, delivering homely, personalised care for over 40 years.

Established in 1985, Broadlands Park is known for its calm atmosphere, strong sense of community, and dedication to each resident’s wellbeing. The home features cosy lounges, home-cooked meals, and tranquil gardens, providing a welcoming environment where residents can relax and enjoy quality time with loved ones.

Residential and dementia care is delivered with compassion and attention to detail. Care plans are tailored to each resident, supported by discreet modern technology including fall-prevention AI systems, digital care planning, and advanced nurse call systems.

Broadlands Park combines traditional values with innovative care, offering a place where residents feel safe, comfortable, and truly at home.

To learn more or arrange a visit, contact the team for further information.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1300
  • RESPITE Self-Funded Residential Care: £1050 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1350

These prices are only a guideline, please contact Broadlands Park to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Beverley Brown (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2001
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (4)

Visiting

  • Open visiting hours, but respecting meal times.

Parking

  • Parking on site.

Broadlands Park Reviews (20)

9.9

Broadlands Park has a Review Score of 9.9 (9.907) out of 10, based on 18 reviews in the last 2 years.
Over all time Broadlands Park has 20 reviews.

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Review from Chris S (Daughter of Resident) published on 25 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Broadlands Park since December 2021. Since then, it has become increasingly clear that the staff here are truly remarkable: incredibly patient, kind and dedicated, always going above and beyond to ensure that Mum is safe, comfortable and valued. Genuine compassion and respect
are evident daily. There is a strong sense of community and a family like atmosphere that is incredibly comforting. Broadlands Park isn't just about delivering physical care; there is a true emotional connection which makes all the difference!
I have been consistently involved in decisions regarding her care plan and other routines. It is clear that everyone has taken the time to understand Mum's unique needs and personality which has made a positive impact on her life and our family's peace of mind.
I cannot express my gratitude for the wonderful care that Broadlands Park provides. I can honestly say that I sleep better at night knowing that Mum is in a truly special place. Thank you.
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Review from J F (Daughter of Resident) published on 25 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Broadlands Park are just wonderful. They treat my mum with respect and the utmost kindness. In fact, I think they regard her as one of their own family.
Not only do the staff care for my mum, they take an interest in my family and are supportive of me at difficult times.
The home is always
clean and there are always plenty of staff around.
The management have taken on board any queries or concerns I have raised and have acted upon them.
The only criticism my mum has had is about the food. I think, at times, the food could have been a bit warmer or the choices slightly better. She is always grateful, however, for the extra portion of cream she is given on her puddings!
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Review from Ross G (Son of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visit my father on average, every fortnight and overall my experience is very good. On arrival all staff are friendly, everything is clean, tidy and warm and I'm often offered a drink, which is nice. I am pleased my father is with you and I don't have any concerns or worries about his care.
The star
system below does not allow me to select 'don't know' for the likes of management, which I am unable to comment on.
One thing to add, is that my father has said that in his 10 months of being here, he has not been visited by a senior member of staff or management to enquire on his opinion on things.
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Review from Beverley L (Daughter of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we never really wanted our mum to go into care unfortunately we had to make that decision after Mum's health declined. As a family we cannot thank or rate Broadlands Park enough the way they have cared for Mum is outstanding, warm friendly welcoming the staff go above and beyond for Mum
and we couldn't have asked for more. Mum's health has now declined further and is now palliative again the staff have gone beyond to make Mum comfortable and relaxed, the way they have supported us as a family is outstanding and they deserve more than 5 stars.
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Review from Anne W (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the staff at Broadlands Park to have a very professional with a kind approach to the care of my mother. I am always updated by phone of any doctor's visits or health issues that have arisen, speaking with friends I have found that not all care homes provide this information. My
mother has been at Broadlands Park for five years becoming a resident on leaving hospital after having a stroke. She was unable to walk but the staff worked with her doing the daily exercises given by the physiotherapist and after a few weeks mum was able to walk again with the aid of a frame. My mother has been very happy at Broadland Park and has been looked after very well.
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Review from D D (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both Mum and Dad have lived at Broadlands Park. Visiting is very open and I am warmly greeted by staff whenever I visit. I feel looked after too. I have seen kindness and calm professionalism across all staff teams, housekeeping, kitchen, maintenance, care and managers. I can have open discussions about
care including by phone. Collaborative working includes excellent access to medical staff. I have been helped as an attorney and by the finance team. Staff took time to listen to Dad and engage him in conversation about things he has done in his life and was proud of. His compassionate end of life plan took account of his wishes. A focus on what an individual can do is shown differently with Mum. Her care plan has included accompanied walks round and supports her ability to be safely independent e.g in dressing, making her meal choices and walking in the secure garden. Mum tells me they're well looked after. The food is good and there's always someone to talk to.
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Review from Linda B (Daughter of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my family are very happy with Broadlands Park care home. We have found everyone very friendly and they are always making sure my mum and the other residents are happy and comfortable. My mother has been in the home for nearly 2 years and they have kept us up to date with her needs medical
conditions and personal care. Broadlands Park staff are always very helpful. My mother is happy there and she always looks well-presented.
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Review from Alison F (Daughter of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at the home since October 2024. She has mobility issues but does not suffer from dementia. She has a beautiful room which was very well presented and she is very comfortable there. The staff are extremely attentive and very caring. They really get to know the residents. This is important
to my mum as she is very keen to have people to talk to. I understand that the conservatory is being made into a second sitting room and I am sure this can be put to good use by the residents. Whenever I visit the home I am made to feel very welcome and again the staff are very friendly and have time to chat. I am kept very well informed about any issues concerning my mum.
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Review from Clare P (Daughter of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the home for over a year now. She enjoys spending time in the lounge with the other residents. I know that she is well looked after and I don't have any concerns. The staff are always friendly too.
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Review from P H (Niece of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely excellent Care Home, my Aunt had to move from her previous Care Home because of closure. My Aunt is 93 years old and I know it was going to be a huge upheaval for her. I contacted Broadlands Park to ask if they had any room for my Aunt. I spoke to two members of staff and I must say they
put me at ease immediately. They visited my Aunt at her Care Home she was leaving to assess her and straight away the way they greeted her and spoke to her was 100%. She moved in 1 week later and the care and support she gets from everyone too many to mention just thank you. One member of staff in particular is always in touch with me as she has been poorly in the last few weeks but they keep me updated with all her care. Broadlands Park you have an amazing team, thank you so much.
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Review from Simon T (Son of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother and father have both been residents at Broadlands for the past 18 months and overall I am very happy indeed with the care and genuine affection they have received from the small and dedicated team there.
Many larger care homes use a proportion of agency staff but at Broadlands the staff
are nearly all permanent and this has been a great help in helping my mother and father forge relationships with them and help them settle in.
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Review from Angie B (Daughter of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Broadland Park for 2 years as she had Alzheimer's, so my review is what a fabulous life she had being a resident at Broadlands Park.
The management and staff were amazing nothing was too much trouble. The cleanliness's was 100% perfect especially with two members of staff in particular
keeping everyone in order including my mum!
Mum's clothes were always clean with the ladies working very hard in laundry, the team looking after all the residents amazing.
The office staff always kept me informed with anything regarding mum which made me always feel mum's in good hands and I didn't have to worry.
Mum passed away 2 months ago but I really miss the whole team as I class them as friends. I shall be popping in just to say hello. I do hope this helps families if you need to put your loved ones into a care home.
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Review from Angie C (Daughter-in-law of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff do an amazing job, they are always on hand to help and support. Nothing is too much trouble for anyone.
I feel lucky that my loved one is cared for by them.
I can't recommend this home highly enough.
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Review from Rudolphine G (Wife of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely care home and lovely staff.
Broadland care home is situated in beautiful surroundings and the views from my husband's room are stunning and peaceful.
The staff is friendly and welcoming and visiting my husband is a visit from home to home.
A lot of activities for those who like to be involved.
A
lot of medical attention and care.
Food excellent!
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Review from Sue F (Regular Volunteer) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone is very caring and residents are well looked after we enjoy visiting with the therapy dog and the residents like to see him. The residential home is very welcoming and always friendly when we visit.
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Review from Elaine M (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Broadland Care Home is in an excellent location and has its own beautiful gardens with furniture to sit out and enjoy the fresh air.
My dad has been in there for 9 months now and is very well looked after. The staff are caring and give my dad that extra care. He tells me of the conversations he
has with the staff about where he grew up and football, they always end up having a laugh.
The room he has is very clean and a good size, he has furnished it with some of his furniture and lots of family pictures which makes it feel like home from home.
Nothing is too much trouble for the staff. My brother who lives far away, he phones the care home and the staff takes the phone to my dad so they can talk together.
I highly recommend Broadland Park Care Home 110%.
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Review from Diane D (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having a parent in a care home is emotionally demanding for families, more so than is often acknowledged. So, in my experience, I too feel cared for by the staff at at Broadlands Park. With all the changes which come with the approach to the end of one's life, it reassures me that they keep me updated
on Mum's emotional and physical condition and the details of what they are doing to care for her and time allowing, they always welcome phone calls to chat or answer questions if I have any concerns. Being involved in this process helps Mum and I stay close, gives me peace of mind and - best of all - a good night's sleep. This is worth more than gold.
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Review from Frances R (Sister of Resident) published on 29 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff give excellent care to my brother who has now been with them for over a year. The staff know how to deal with him and can tell if he may have an infection as he at times may not be able to express how he feels. He has formed a bond with staff and clients and seems to be happy in using the
activity board which has games etc. I cannot fault the home in any way and as I live in Scotland I am very happy to leave him in their care. On a scale of number out of 10 I award 10 out of 10 and a full 5-star rating. I was there for the Christmas party it was well enjoyed by all. Merry Christmas and New Year to all.
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Review from Liz W (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Broadlands Park looked after my Mum for ten years until her recent death. The progression of her dementia was a difficult journey, but her care was excellent. They always met the considerable challenges of her illness in a caring and professional way. The staff are lovely caring people,
many have been working there for a long while which I think is an indication of a well-run home. The home is situated in an attractive village. When Mum was able to it was nice to take her out for little walks around the village or surrounding countryside. Her ground floor room in the home was modern, clean and cosy. We added some personal items to it to make her feel more at home. Obviously in the last year visiting has been restricted due to Covid, but they did remain Covid free - quite an achievement. To the very end, Mum was treated with respect and dignity and kept comfortable. We feel lucky to have had the care and support of such a lovely home throughout these years.
Reply from Susan Hollyman, Owner at Broadlands Park

Thank you Liz for such lovely words, it has been a pleasure knowing your Mum and hopefully making her final destination in a long life a happy and settled one. I will make sure the staff read your lovely words.

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Review from Fran B (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Broadlands Park is an excellent care home in a lovely setting. The professionalism and kindness that the team has shown to my mother and to our family has been constant over the many years that my mum has been a resident. They have supported us all every step of the way through a very difficult journey
with Alzheimer's disease, giving us confidence that Mum was in expert, capable hands. As she reached the end of her life they bent over backward to give us the time we needed with her - without compromising the Covid-free status of the home. Now that this chapter in our lives has come to an end, we move on with a feeling that the team was Mum's second family and we will always be grateful for their hard work and dedication.
Reply from Susan Hollyman, Owner at Broadlands Park

Dear Fran,
Thank you so much for your kind words. I will ensure the staff see them.
It has been a pleasure knowing your family, your Mother will be greatly missed.
Keep in touch. Sue

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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Broadlands Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Broadlands Park is calculated as follows: ( (188 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 204 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadlands Park is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Beverley

Beverley Brown

Job Title: Registered Manager

Beverley is the experienced and compassionate Manager at Broadlands Park Care Home. With over 23 years of dedication to the care sector, Beverley began her career as a care assistant and has worked her way to becoming a highly skilled and empathetic leader. Her journey reflects her passion for making a positive impact on the lives of residents and staff alike.


At Broadlands Park, Beverley fosters a strong sense of community, where everyone—residents and team members—feels like part of a big family. Her leadership focuses on creating a warm, welcoming environment that prioritises dignity, respect, and personalised care for every resident.


Beverley believes that the smallest moments can have the biggest impact, whether it’s seeing a smile on a resident’s face or creating opportunities for connection and joy. Under her guidance, Broadlands Park has become a home where residents feel supported and valued, and families feel confident that their loved ones are in safe hands.

Diana

Diana Waterman

Job Title: Care Facilitator

Diana has been a dedicated member of the Broadlands Park team for many years, bringing warmth, experience, and a deep commitment to personalised care. As a Care Facilitator, she plays a key role in supporting residents’ wellbeing, helping to ensure each individual receives thoughtful, consistent care that reflects their personal needs and preferences.


Known for her calm and compassionate nature, Diana builds strong relationships with residents and their families, offering both practical support and a reassuring presence. Her years of experience at Broadlands Park make her a valuable source of knowledge and stability, and she is highly respected by both colleagues and those she cares for.


Diana is passionate about maintaining the home’s welcoming, homely feel, and she takes great pride in helping residents feel safe, listened to, and truly at home.

Frequently Asked Questions about Broadlands Park

What types of Care is Broadlands Park registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Broadlands Park have?

There are 26 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Broadlands Park?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broadlands Park to the centre of Norwich?

10.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadlands Park to verify any information. View our terms and conditions. Broadlands Park has an Enhanced Service - more info.