Broadlands Park

Mum has totally changed since being with you within the first few months she has even looked more herself. It's the dedicated care of all at Broadland Park. The staff have a good rapport with Mum and her family and this goes a long way. We know Mum is being looked after in the best possible way. Thank you,.

The only criticism my mum has had is about the food. I think, at times, the food could have been a bit warmer or the choices slightly better. She is always grateful, however, for the extra portion of cream she is given on her puddings!

I cannot express my gratitude for the wonderful care that Broadlands Park provides. I can honestly say that I sleep better at night knowing that Mum is in a truly special place. Thank you.

One thing to add, is that my father has said that in his 10 months of being here, he has not been visited by a senior member of staff or management to enquire on his opinion on things.

As a family we never really wanted our mum to go into care unfortunately we had to make that decision after Mum's health declined. As a family we cannot thank or rate Broadlands Park enough the way they have cared for Mum is outstanding, warm friendly welcoming the staff go above and beyond for Mum and we couldn't have asked for more. Mum's health has now declined further and is now palliative again the staff have gone beyond to make Mum comfortable and relaxed, the way they have supported us as a family is outstanding and they deserve more than 5 stars.

I have always found the staff at Broadlands Park to have a very professional with a kind approach to the care of my mother. I am always updated by phone of any doctor's visits or health issues that have arisen, speaking with friends I have found that not all care homes provide this information. My mother has been at Broadlands Park for five years becoming a resident on leaving hospital after having a stroke. She was unable to walk but the staff worked with her doing the daily exercises given by the physiotherapist and after a few weeks mum was able to walk again with the aid of a frame. My mother has been very happy at Broadland Park and has been looked after very well.

Both Mum and Dad have lived at Broadlands Park. Visiting is very open and I am warmly greeted by staff whenever I visit. I feel looked after too. I have seen kindness and calm professionalism across all staff teams, housekeeping, kitchen, maintenance, care and managers. I can have open discussions about care including by phone. Collaborative working includes excellent access to medical staff. I have been helped as an attorney and by the finance team. Staff took time to listen to Dad and engage him in conversation about things he has done in his life and was proud of. His compassionate end of life plan took account of his wishes. A focus on what an individual can do is shown differently with Mum. Her care plan has included accompanied walks round and supports her ability to be safely independent e.g in dressing, making her meal choices and walking in the secure garden. Mum tells me they're well looked after. The food is good and there's always someone to talk to.

Myself and my family are very happy with Broadlands Park care home. We have found everyone very friendly and they are always making sure my mum and the other residents are happy and comfortable. My mother has been in the home for nearly 2 years and they have kept us up to date with her needs medical conditions and personal care. Broadlands Park staff are always very helpful. My mother is happy there and she always looks well-presented.

My mum has been at the home since October 2024. She has mobility issues but does not suffer from dementia. She has a beautiful room which was very well presented and she is very comfortable there. The staff are extremely attentive and very caring. They really get to know the residents. This is important to my mum as she is very keen to have people to talk to. I understand that the conservatory is being made into a second sitting room and I am sure this can be put to good use by the residents. Whenever I visit the home I am made to feel very welcome and again the staff are very friendly and have time to chat. I am kept very well informed about any issues concerning my mum.

My mum has been in the home for over a year now. She enjoys spending time in the lounge with the other residents. I know that she is well looked after and I don't have any concerns. The staff are always friendly too.

Absolutely excellent Care Home, my Aunt had to move from her previous Care Home because of closure. My Aunt is 93 years old and I know it was going to be a huge upheaval for her. I contacted Broadlands Park to ask if they had any room for my Aunt. I spoke to two members of staff and I must say they put me at ease immediately. They visited my Aunt at her Care Home she was leaving to assess her and straight away the way they greeted her and spoke to her was 100%. She moved in 1 week later and the care and support she gets from everyone too many to mention just thank you. One member of staff in particular is always in touch with me as she has been poorly in the last few weeks but they keep me updated with all her care. Broadlands Park you have an amazing team, thank you so much.

Many larger care homes use a proportion of agency staff but at Broadlands the staff are nearly all permanent and this has been a great help in helping my mother and father forge relationships with them and help them settle in.

Mum passed away 2 months ago but I really miss the whole team as I class them as friends. I shall be popping in just to say hello. I do hope this helps families if you need to put your loved ones into a care home.

I can't recommend this home highly enough.

Food excellent!

Everyone is very caring and residents are well looked after we enjoy visiting with the therapy dog and the residents like to see him. The residential home is very welcoming and always friendly when we visit.

I highly recommend Broadland Park Care Home 110%.

Having a parent in a care home is emotionally demanding for families, more so than is often acknowledged. So, in my experience, I too feel cared for by the staff at at Broadlands Park. With all the changes which come with the approach to the end of one's life, it reassures me that they keep me updated on Mum's emotional and physical condition and the details of what they are doing to care for her and time allowing, they always welcome phone calls to chat or answer questions if I have any concerns. Being involved in this process helps Mum and I stay close, gives me peace of mind and - best of all - a good night's sleep. This is worth more than gold.

The staff give excellent care to my brother who has now been with them for over a year. The staff know how to deal with him and can tell if he may have an infection as he at times may not be able to express how he feels. He has formed a bond with staff and clients and seems to be happy in using the activity board which has games etc. I cannot fault the home in any way and as I live in Scotland I am very happy to leave him in their care. On a scale of number out of 10 I award 10 out of 10 and a full 5-star rating. I was there for the Christmas party it was well enjoyed by all. Merry Christmas and New Year to all.

The staff at Broadlands Park looked after my Mum for ten years until her recent death. The progression of her dementia was a difficult journey, but her care was excellent. They always met the considerable challenges of her illness in a caring and professional way. The staff are lovely caring people, many have been working there for a long while which I think is an indication of a well-run home. The home is situated in an attractive village. When Mum was able to it was nice to take her out for little walks around the village or surrounding countryside. Her ground floor room in the home was modern, clean and cosy. We added some personal items to it to make her feel more at home. Obviously in the last year visiting has been restricted due to Covid, but they did remain Covid free - quite an achievement. To the very end, Mum was treated with respect and dignity and kept comfortable. We feel lucky to have had the care and support of such a lovely home throughout these years.