Cresta Lodge, Norwich, Norfolk
Cresta Lodge, Norwich, Norfolk
Cresta Lodge, Norwich, Norfolk

Making a decision for your loved one is a difficult task especially when Residential Care sometimes receives adverse publicity. Cresta Lodge is owned and managed by a local family who live in South Norfolk. The company pride themselves in always looking to improve the service they offer and making sure the Resident comes first in whatever they do. The family is involved on a daily basis with each home supporting the Managers to ensure an ‘excellent’ service is maintained to all Residents.

Cresta Lodge is situated just a few miles south of Norwich in the village of Poringland surrounded by beautiful gardens, Cresta is a home for elderly people with the early stages of Dementia.

The company are proud of the homes they offer, careful to make sure they feel like a home rather than a hotel, using good quality furnishings and making sure they are well maintained inside and out.

Long standing manager, is supported by a well trained team of staff who proudly deliver person centred care, daily activities, and lovely traditional home cooked food.

Cresta Lodge provides both long and short term care

You are welcome to make an appointment and come and see Cresta Lodge for yourself.

Group: Cygnet Care Ltd

Person in charge: Victoria Peake (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 19

Shared Rooms: 4

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £600 – £800 (These prices are only a guideline, please contact Cresta Lodge to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Cresta Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 13 Nov 2017

One room available on the ground floor, with en suite facilities. For elderly people with dementia.

Reviews

8.3 Cresta Lodge has a Review Score of 8.3 (8.262)

The Review Score of 8.3 (maximum of 10) for Cresta Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Cresta Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.642 for Cresta Lodge is calculated as follows: ( (80 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 120 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.62 Points relating to the number of positive Reviews for Cresta Lodge is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5.4 Target = 0.370

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cresta Lodge?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Cresta Lodge

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My 96-year-old grandmother was admitted to Cresta Lodge in the early part of this year, having suffered a stroke. In the time she has been at Cresta lodge she has made a significant recovery, something neither myself or my father (her son) believed possible. The staff there are always friendly, cheerful and above all attentive to their residents. Granny is not always an easy woman to care for but they do so with great affection and consideration. I could not have found a nicer, more homely atmosphere for her to live. Thank you, Cresta Lodge, for all you do.

How likely would you be to recommend Cresta Lodge? Extremely Unlikely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

There is always a warm welcome from the staff when visiting our mother. It is so lovely to be able to call in at any reasonable time of the day for a chat. The home is filled with laughter as staff go about their business and the residents are included in the banter. Nothing is too much trouble and my concerns are addressed without fail.

There are a number of outside visits which are planned throughout the year for the residents and entertainers who attend the home.

The home is well maintained and always clean. It would be nice to see some splashes of colour in the lounge as so many of the residents spend a lot of time in this area.

The garden is very peaceful and is used by the residents sometimes for lunch or beverages.

How likely would you be to recommend Cresta Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Cresta Lodge cares for my mum, who has advanced Alzheimers. From her first day there to the present day, they have cared admirably for her throughout the advancement of her illness.
Staff have included the family in decisions and planning around her care. Conversations with the staff at Cresta Lodge are friendly and sensitive.
As a family, there are no restrictions to visiting my mum.
The staff and manager are caring and thoughtful towards my mum and her family at all times.
As a family, we feel she is well cared for and safe at Cresta Lodge.

How likely would you be to recommend Cresta Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Our mother has settled well in Cresta Lodge. The management and staff are very professional, caring and treat our mother with respect. Her room is tastefully decorated. The food provided is wholesome and drinks are continuously provided. There is a very happy atmosphere and many laughs between staff and resident. The home facilitates a hairdresser, chiropodist, dentist when required and optician. There is also a service for hymns and prayers. Mothers GP visits the home weekly and families can visit whenever they wish, the car parking is good. The grounds are well laid out with shrubs, trees and when the weather permits, the residents can sit outside. The home is secure. Since our mother came to live at Cresta Lodge her health, well-being and speech has improved, her mobility is much improved. There are activities which residents can join in with and games are played regularly. The staff work as a team that much is evident. A real homely environment.

How likely would you be to recommend Cresta Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife has been a resident in Cresta Lodge since January 2016. The Lodge is always immaculately clean and always smells fresh. The staff are wonderful. They not only care for the residents/ they actually show love for them. The food is excellent and the rooms are kept so very clean and tidy. The residents are always encouraged to take part in activities and there is a wide variety of entertainment available. It is without a doubt the best care home I have ever seen, and I have visited many. All in all, it is a first class in all respects.

How likely would you be to recommend Cresta Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very happy that we chose Cresta Lodge for our relative, not just because dementia care was provided but because we are impressed with the quality of care provided. The management is excellent and the staff work as a team to create a safe and caring environment. They are all professional and at the same time, very friendly and supportive. Cresta Lodge is a small and homely care home. The standard of accommodation is appropriate for the residents and there appears to be an on going refurbishment programme. Many activities are offered, doctors visit regularly and we feel reassured our relative is safe and secure.

How likely would you be to recommend Cresta Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My uncle has been at Cresta Lodge for over 3 years now. If my uncle has any problems or needs I am contacted straight-away and the staff always offer support and assistance when decisions of his care need to be determined. Staff are so lovely to the residents - strong and supportive in difficult circumstances but always kind.
The place itself is homely and warm and very well furbished. I have no hesitation in recommending Cresta to families looking for a safe, happy home for their loves ones.

How likely would you be to recommend Cresta Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Building is clean, well kept. I have never experienced any odours whilst visiting my mother. The staff are superb. They are caring and careful, always pleasant and do their best to make you feel welcome and part of the family. Despite my mother having advanced dementia, I have only seem excellent and respectful care from them all.

How likely would you be to recommend Cresta Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Cresta Lodge is a beautifully run care home. Our first impressions were very favourable as this home does not have the unpleasant smell so prevalent at other homes we considered. The Manager and her team deliver excellent care in a very friendly yet professional manner. My Mum lived there for just over 2 years until her death in November 2015 at the age of 92 (almost 93!). Mum always felt very safe and well cared for. Mum sometimes complained about the food - pieces too large, not cooked enough, cooked too much etc etc. However, the Manager and her team did their very best to accommodate Mum's ever changing requirements. They were always very cheerful about such things.
Family members are free to visit at any time - always a good sign of nothing to hide.
The staff just cannot do enough for you or their resident.
The care Mum received was excellent throughout and especially as her life was coming to an end.
Mum didn't take part in many of the recreational activities though many varied things are on offer, including a number of outings each year. She was encouraged to take part but not pressured to do so.
The only other thing I'd say is this web site currently displays a rather out of date weekly charges guide. My Mum was in a single en-suite room which cost £676 per week.
Perhaps an example of "you get what you pay for". In this case excellent service and peace of mind that your relative is being well cared for.

How likely would you be to recommend Cresta Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Although quite expensive Cresta Lodge has a great atmosphere. The staff are extremely caring and the manager and assistant manager do a great job. I have to say a care home has to have great staff which Cresta Lodge has!

How likely would you be to recommend Cresta Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

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