Care Homes Owned by Swan & Cygnet Care Ltd

My father has been in respite care at Manor House for over four weeks and I cannot praise all the staff highly enough for the care they have given him. They have also gone above and beyond in supporting myself and dad in his difficult domestic circumstances, always keeping dad's well being at the heart of everything.

Thankyou

The environment at Dell House is calm and it's easy to find a quiet corner to chat to relatives if you wish. There are always activities every day and the staff are caring and patient. It is spotlessly clean and well-maintained. We enjoyed visiting my mum there. My only slight negative is the food isn't always the top quality - cheap juice and biscuits for example.

I think this home is very good. The food is good and I would recommend it to anyone.

I am so happy and content.

My friends was cared for by everyone at The Moorings and they were fantastic. They were always kind, caring and so empathetic. She loved being there and was never happier. The was always staff milling around adjusting with feeding and just being there to chat to them. The Moorings always seemed to run like a well oiled machine. Such an assett to the community.

First the important things: The care is first class. The speed with which doctors are called in when residents require medical attention is excellent. The communication from the management team is faultless. All the staff without exception are excellent, no more to add. The food is hospitality industry standard. The facilities with coffee bar, TV rooms, pantry, dining rooms, lounge, outside patio and cinema can't be faulted. The activities deserve a special mention with dedicated staff, mental stimulation, physical exercise and a weekly timetable are above and beyond other homes. We looked at all the other homes in the area and this was the clear winner. Now with 6 months residency for my 98-year-old mother under our belt it's exceeded our expectations. Keep up the excellent work.

Dell House is an excellent care home. The facilities are clean and highly maintained. Rooms are cleaned regularly, twice a day when needed. Laundry is promptly done, not lost and put away diligently. The care offered is considerate and responsive to each resident's needs. Carers are respectful, kind and understanding. Management respond promptly and informatively to queries, requests, etc. They are high profile and regularly seen talking to residents and their families, they join in the well-planned, fun, wide range of activities. Activities staff are inventive and interactive. The food is excellent and plentiful.

My step mum came to Dell House for a respite stay when her daily carers were away on holiday in September 2024. She had a warm welcome and settled easily. When her respite stay was completed she decided to become a permanent resident. All worked seamlessly. All the staff are helpful and nothing seems to be too much bother. Visitors are welcomed and communications are good.

Since my father took up residence at Manor house, we have been delighted by the support and kindness shown to him. It was a big move for my father but with their care and expertise they gave him the support to help him to settle into his new home. All the staff have shown him respect and encouraged him to join in the activities and the events they organise for the home. All our family feel safe in the knowledge that Dad's Care needs are respected and we will be notified promptly if they have any concerns about his well-being.

Thank you Manor House for all your support to mum, dad & families.

My mum has been in this care home for 6 months now having gone in for respite care. That has now turned into a full care package. The care mum has received has been nothing short of exceptional, the staff are so kind and friendly and they always let us know what is going on which we truly appreciate. The home is clean and tidy at all times and mum is always looked after. We are able to come and go as much as we like and this leaves us assured that mum is always being looked after at all times. We feel that the staff really care about mum and this for us is priceless

When we visited the home it is a lovely clean and well maintained facility. However, I question their ability to cope with advanced/complex dementia as stated. My mum moved here from another care home to be closer to us so that we could visit her regularly. She was shortly found to be suffering from a urine infection which combined with dementia and moving to a new home meant that she was highly confused and her mobility was affected. She did demonstrate aggression to the staff which had only happened once previously in another care home during another episode of a urine infection. Mum was then admitted to hospital who confirmed the infection was no longer present. I spoke with the care home to discuss my mums situation but was advised that they were busy due to a Xmas party and they no longer wanted mum there. A few days later they called and asked me to clear out her room. This was very distressing for us just before Xmas. Be very wary as they don't deal with dementia well at all.

Mum has been at Manor Lodge since July. She settled in very well and enjoys the activities and outings and she so often says how kind and caring the staff are. Our family feel warmly welcomed as part of the Manor family. There is lots of smiling and laughter and celebration of seasonal events. These things are important as it is mum's home and it feels like home when we are there, too. The important things are all exceptionally well done: health care, GP visits, prescriptions, medication etc. Mum has a lovely room, with her precious things and walls full of her favourite pictures. Everywhere is bright and clean and folks are often together in various locations in the building and in the summer, in the lovely gardens. The staff foster friendships and community among the residents and I find it a place full of life. Parties for families to join in as well as connections with local community, including Blofield Church. Our family could not wish for a better place for mum to be.

Thank you so much for the care and love you give to My Wife, by the way the food is delicious.

Manor House is outstanding and the perfect home.

The home is always clean and tidy and every one is well kempt.

All the staff know and respect the residents as individuals, noticing if their routine changes and taking the time and care to check in with them. They have been very supportive in helping us navigate some new health challenges for Mum too, caring not just for her but for the whole family.

A wonderful care home full of amazing caring people.

Since mum has been a resident at The Moorings she has had excellent care from the manager and kind staff. Her room is very comfortable, the large window and French doors overlook the lovely garden. Everything is always very clean and tidy. The freshly cooked meals are very good and plentiful. Mum enjoys tea/coffee and biscuits served mid morning, and tea and cake mid afternoon. Whenever we are visiting we are always offered these as the staff want us to feel just as welcome as if we were in mum's own home. Nothing is too much trouble. The doctor and nurse visit The Moorings very quickly when required for a health check or medication. Mum enjoys fresh air on fine days as staff take her around the garden in the wheelchair. Movement by ball and balloon games while sitting in the lounge are fun, and mum loves to make a fuss of the 'pat dog' on her regular visits. The staff are very kind and thoughtful. Mum is happy, feels safe and well looked after which means a great deal to her family.

I am trying to my impressions of Dell House over the last yeah. Hi came here when I became unable to live independently after a spell in hospital. Two friends visited several care homes fool me and decided that Dell what is the best and I have no reason to disagree with it I was settled in very quickly My room suited ideally and the staff made me welcome and cop sympathetically since then I have been comfortably cared for I enjoy the meals and the way my room is kept I have congenial company at meal times And appreciate the efforts that are to keep us entertained