Care Homes Owned by Swan & Cygnet Care Ltd in Suffolk

Very impressed with meals, management very understanding and vast majority of staff were very kind & caring. Didn't get the chance to use the activities but can see lots offered.

The environment at Dell House is calm and it's easy to find a quiet corner to chat to relatives if you wish. There are always activities every day and the staff are caring and patient. It is spotlessly clean and well-maintained. We enjoyed visiting my mum there. My only slight negative is the food isn't always the top quality - cheap juice and biscuits for example.

I think this home is very good. The food is good and I would recommend it to anyone.

I am so happy and content.

First the important things: The care is first class. The speed with which doctors are called in when residents require medical attention is excellent. The communication from the management team is faultless. All the staff without exception are excellent, no more to add. The food is hospitality industry standard. The facilities with coffee bar, TV rooms, pantry, dining rooms, lounge, outside patio and cinema can't be faulted. The activities deserve a special mention with dedicated staff, mental stimulation, physical exercise and a weekly timetable are above and beyond other homes. We looked at all the other homes in the area and this was the clear winner. Now with 6 months residency for my 98-year-old mother under our belt it's exceeded our expectations. Keep up the excellent work.

Dell House is an excellent care home. The facilities are clean and highly maintained. Rooms are cleaned regularly, twice a day when needed. Laundry is promptly done, not lost and put away diligently. The care offered is considerate and responsive to each resident's needs. Carers are respectful, kind and understanding. Management respond promptly and informatively to queries, requests, etc. They are high profile and regularly seen talking to residents and their families, they join in the well-planned, fun, wide range of activities. Activities staff are inventive and interactive. The food is excellent and plentiful.

My step mum came to Dell House for a respite stay when her daily carers were away on holiday in September 2024. She had a warm welcome and settled easily. When her respite stay was completed she decided to become a permanent resident. All worked seamlessly. All the staff are helpful and nothing seems to be too much bother. Visitors are welcomed and communications are good.

Thank you so much for the care and love you give to My Wife, by the way the food is delicious.

I am trying to my impressions of Dell House over the last yeah. Hi came here when I became unable to live independently after a spell in hospital. Two friends visited several care homes fool me and decided that Dell what is the best and I have no reason to disagree with it I was settled in very quickly My room suited ideally and the staff made me welcome and cop sympathetically since then I have been comfortably cared for I enjoy the meals and the way my room is kept I have congenial company at meal times And appreciate the efforts that are to keep us entertained

I had a bad fall and was admitted to the A & E at the hospital and remained there until I was well enough to be discharged to a care home for Respite Care. I was very lucky to go to Dell House where they had a room available. The home is very nicely furnished and the staff are exceptionally friendly, and I have nothing but praise for the dedicated and caring treatment that I received.

First-class.

My father was a resident in Dell House for over two years until he died recently. He was very content there and always said the carers were so kind. During his last few weeks the carers were outstandingly compassionate, helpful and supportive to my father and me. I cannot praise them enough and am so grateful that we found Dell House where he could spend the last two years of his life in such a happy place where he was surrounded by love and friendship. Thank you.

I have been very happy here since my wife passed away a few years ago (I expected to have a nervous breakdown! But thank God that I did not.). Everyone here has been so kind and helpful. If I had not come here I think I would have had a nervous breakdown!

My mother has now been a resident at Dell House for almost 17 months, and I am entirely happy with the care that she receives. Sadly, my mother suffers from advanced dementia and is unable to express her views properly, but it is clear from her reactions to the staff that she is fond of them and feels safe and comfortable with them.

Outstanding care from all staff, kind, hardworking, very patient. This was a huge comfort to me and the rest of the family. Thank you.

Everyone at Dell House is extremely caring and friendly. The organisation of medical needs is very efficient with a dedicated doctor visiting once a week. Management tries very hard to solve any problems and are very efficient and friendly. The food is very good and there is a wide selection for every need. Care is on call 24 hours a day and a lot of attention is put in place to care for all the residents. The facilities are brilliant too.

Welcomed. Nothing too much trouble.

Find them caring, friendly and helpful. Had a problem but was thankful it was soon sorted. They also soon got on with my illness when I had a high temperature and another problem. They had a doctor here the next day on both occasions. I can only praise them and thank them for everything. The meals were great. If you fancied something else they would do it. Once again, thank you

Dell House is very clean and has no bad smells. The staff are very friendly and kind. I am very fond of Dell House and would always return if needed.

Found the staff very friendly. Nothing was too much trouble.