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Care Home Owned by Swan & Cygnet Care Ltd in Suffolk

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Swan & Cygnet Care Ltd in Suffolk

Only the locations & reviews in Suffolk for Swan & Cygnet Care Ltd are showing below.

View the details of all 3 locations (with 163 reviews) owned by Swan & Cygnet Care Ltd

Swan & Cygnet Care Ltd Locations in Suffolk (1)

 - Browse 1 Care Home owned by Swan & Cygnet Care Ltd in Suffolk
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Dell House
5 Nelson Way, Beccles NR34 9PH 
9.1 51 reviews
Dell House, Beccles, Suffolk
"The environment at Dell House is calm and it's easy to find a quiet corner to chat to relatives if you wish. There are always activities…"   Read all 51 reviews
  • from £1,300 / week
  • 70 Rooms
Location Type Care Home

Dell House cares for up to 60 elderly residents in modern but homely surroundings, with facilities such as café, shop, cinema, family room and bedrooms with direct access to gardens and first-floor ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Swan & Cygnet Care Ltd Reviews in Suffolk (51)

9.4

Swan & Cygnet Care Ltd has a Group Review Score of 9.4 (9.396) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Swan & Cygnet Care Ltd must have a Review Score.

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Review of

Dell House

from C S (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The environment at Dell House is calm and it's easy to find a quiet corner to chat to relatives if you wish. There are always activities every day and the staff are caring and patient. It is spotlessly clean and well-maintained. We enjoyed visiting my mum there. My only slight negative is the food isn't
always the top quality - cheap juice and biscuits for example.
Reply from Frances Friday, Operations Manager at Dell HouseThank you for your lovely review and for taking the time to share your experience at Dell House. Were so pleased to hear that you found the home calm, clean and welcoming, and that our team helped make visits with your mum enjoyable. Your kind comments about the staff and activities mean a great deal to us.

We also appreciate your honest feedback regarding the refreshments provided. We are always looking at ways to improve every aspect of residents and visitors experiences, and your comments have been noted and shared with the team.

Thank you again for your thoughtful review and support.
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Review of

Dell House

from Lauriel M (Resident) published on 6 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think this home is very good. The food is good and I would recommend it to anyone.
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Review of

Dell House

from Sylvia K (Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent to be.
I am so happy and content.
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Review of

Dell House

from Andrew M (Son of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First the important things: The care is first class. The speed with which doctors are called in when residents require medical attention is excellent. The communication from the management team is faultless. All the staff without exception are excellent, no more to add. The food is hospitality industry
standard. The facilities with coffee bar, TV rooms, pantry, dining rooms, lounge, outside patio and cinema can't be faulted. The activities deserve a special mention with dedicated staff, mental stimulation, physical exercise and a weekly timetable are above and beyond other homes. We looked at all the other homes in the area and this was the clear winner. Now with 6 months residency for my 98-year-old mother under our belt it's exceeded our expectations. Keep up the excellent work.
Reply from Frances Friday, Operations Manager at Dell HouseThank you so much for your kind and thoughtful review. Were delighted to hear that your mothers experience over the past six months has exceeded your expectations. Your feedback means a great deal to our entire team, and well be sure to share your lovely comments with them. Were committed to continuing the high standards youve highlightedthank you again for your support.
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Review of

Dell House

from J W (Wife of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dell House is an excellent care home. The facilities are clean and highly maintained. Rooms are cleaned regularly, twice a day when needed. Laundry is promptly done, not lost and put away diligently. The care offered is considerate and responsive to each resident's needs. Carers are respectful, kind
and understanding. Management respond promptly and informatively to queries, requests, etc. They are high profile and regularly seen talking to residents and their families, they join in the well-planned, fun, wide range of activities. Activities staff are inventive and interactive. The food is excellent and plentiful.
Reply from Frances Friday, Operations Manager at Dell HouseThank you so much for your lovely review of Dell House.

Were delighted to hear that youre happy with our cleanliness, care, activities, and food. Our team works hard to provide a warm, respectful, and responsive environment for both residents and their families, so your kind words truly mean a lot.

Thank you again for your support we really appreciate it.
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Review of

Dell House

from M C (Stepdaughter of Resident) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My step mum came to Dell House for a respite stay when her daily carers were away on holiday in September 2024. She had a warm welcome and settled easily. When her respite stay was completed she decided to become a permanent resident. All worked seamlessly. All the staff are helpful and nothing seems
to be too much bother. Visitors are welcomed and communications are good.
Reply from Frances Friday, Operations Manager at Dell HouseThank you for your feedback. We are delighted your stepmum settled well and that her transition to permanent residency was seamless. We appreciate your kind words about our care, communication, and welcoming environment, and will be sure to share them with our team.
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Review of

Dell House

from Gordon T (Husband of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife has been in Dell House for 18 months and I couldn't wish for a better place for Her to be, The Management and Staff are brilliant, patient and caring, always on hand when needed.
The Home is always clean and tidy and well maintained, My Wife's room is always clean, bed always made with clean
linen, laundry done on a regular basis, I can't find one fault with the Home.
My whole Family has the same opinion as Me.
Thank you so much for the care and love you give to My Wife, by the way the food is delicious.
Reply from Frances Friday, Operations Manager at Dell HouseThank you so much for your kind words. Were grateful for the opportunity to care for your wife, and it means a great deal to our whole team to know that you and your family feel supported. Were delighted that youre happy with the home, the staff, and the care we provide. Your appreciation really encourages usthank you.
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Review of

Dell House

from Brenda L (Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am trying to my impressions of Dell House over the last yeah. Hi came here when I became unable to live independently after a spell in hospital. Two friends visited several care homes fool me and decided that Dell what is the best and I have no reason to disagree with it I was settled in very quickly
My room suited ideally and the staff made me welcome and cop sympathetically since then I have been comfortably cared for I enjoy the meals and the way my room is kept I have congenial company at meal times And appreciate the efforts that are to keep us entertained
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Review of

Dell House

from Ann H (Respite Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a bad fall and was admitted to the A & E at the hospital and remained there until I was well enough to be discharged to a care home for Respite Care. I was very lucky to go to Dell House where they had a room available. The home is very nicely furnished and the staff are exceptionally friendly,
and I have nothing but praise for the dedicated and caring treatment that I received.
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Review of

Dell House

from Michael C (Respite Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First-class.
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Review of

Dell House

from S W (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident in Dell House for over two years until he died recently. He was very content there and always said the carers were so kind. During his last few weeks the carers were outstandingly compassionate, helpful and supportive to my father and me. I cannot praise them enough and am so
grateful that we found Dell House where he could spend the last two years of his life in such a happy place where he was surrounded by love and friendship. Thank you.
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Review of

Dell House

from P P (Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy here since my wife passed away a few years ago (I expected to have a nervous breakdown! But thank God that I did not.). Everyone here has been so kind and helpful. If I had not come here I think I would have had a nervous breakdown!
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Review of

Dell House

from Sally G (Daughter of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now been a resident at Dell House for almost 17 months, and I am entirely happy with the care that she receives. Sadly, my mother suffers from advanced dementia and is unable to express her views properly, but it is clear from her reactions to the staff that she is fond of them and feels
safe and comfortable with them.
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Review of

Dell House

from S G (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you all staff at Dell House. You have treated Dad so well and looked after him amazingly these last few weeks after his discharge from hospital.
Outstanding care from all staff, kind, hardworking, very patient. This was a huge comfort to me and the rest of the family. Thank you.
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Review of

Dell House

from H R (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Dell House is extremely caring and friendly. The organisation of medical needs is very efficient with a dedicated doctor visiting once a week. Management tries very hard to solve any problems and are very efficient and friendly. The food is very good and there is a wide selection for every
need. Care is on call 24 hours a day and a lot of attention is put in place to care for all the residents. The facilities are brilliant too.
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Review of

Dell House

from Michael F (Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcomed. Nothing too much trouble.
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Review of

Dell House

from Marion F (Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Find them caring, friendly and helpful. Had a problem but was thankful it was soon sorted. They also soon got on with my illness when I had a high temperature and another problem. They had a doctor here the next day on both occasions. I can only praise them and thank them for everything. The meals were
great. If you fancied something else they would do it. Once again, thank you
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Review of

Dell House

from Anne H (Respite Resident) published on 29 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dell House is very clean and has no bad smells. The staff are very friendly and kind. I am very fond of Dell House and would always return if needed.
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Review of

Dell House

from Helen S (Respite Resident) published on 29 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the staff very friendly. Nothing was too much trouble.
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Review of

Dell House

from Jessie S (Respite Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was treated well and was soon well enough to go home. I never had a day where I felt unhappy, the staff were so jolly.
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Awards / Recognitions (1)

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