Care Home Owned by Swan & Cygnet Care Ltd in Suffolk
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Suffolk for Swan & Cygnet Care Ltd are showing below.
View the details of all 3 locations (with 153 reviews) owned by Swan & Cygnet Care Ltd
Swan & Cygnet Care Ltd Locations in Suffolk (1)
Dell House
9.2
46 reviews
5 Nelson Way, Beccles NR34 9PH
"My Wife has been in Dell House for 18 months and I couldn't wish for a better place for Her to be, The Management and Staff are brilliant,…" Read all 46 reviews
Location Type Care Home
Dell House cares for up to 60 elderly residents in modern but homely surroundings, with facilities such as cafĂ©, shop, cinema, family room and bedrooms with direct access to gardens and first-floor garden terraces. This is a big step for what is… Read more about Dell House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 70 Rooms
- from £1,200 / week
Swan & Cygnet Care Ltd Reviews in Suffolk (46)
9.7
Swan & Cygnet Care Ltd has a Group Review Score of 9.7 (9.654) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Swan & Cygnet Care Ltd must have a Review Score.
Review of
Dell House
from Gordon T (Husband of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Wife has been in Dell House for 18 months and I couldn't wish for a better place for Her to be, The Management and Staff are brilliant, patient and caring, always on hand when needed.
The Home is always clean and tidy and well maintained, My Wife's room is always clean, bed always made with clean
The Home is always clean and tidy and well maintained, My Wife's room is always clean, bed always made with clean
linen, laundry done on a regular basis, I can't find one fault with the Home.
My whole Family has the same opinion as Me.
Thank you so much for the care and love you give to My Wife, by the way the food is delicious.
My whole Family has the same opinion as Me.
Thank you so much for the care and love you give to My Wife, by the way the food is delicious.
Reply from Frances Friday, Operations Manager at Dell HouseThank you so much for your kind words. Were grateful for the opportunity to care for your wife, and it means a great deal to our whole team to know that you and your family feel supported. Were delighted that youre happy with the home, the staff, and the care we provide. Your appreciation really encourages usthank you.
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Review of
Dell House
from Brenda L (Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am trying to my impressions of Dell House over the last yeah. Hi came here when I became unable to live independently after a spell in hospital. Two friends visited several care homes fool me and decided that Dell what is the best and I have no reason to disagree with it I was settled in very quickly
My room suited ideally and the staff made me welcome and cop sympathetically since then I have been comfortably cared for I enjoy the meals and the way my room is kept I have congenial company at meal times And appreciate the efforts that are to keep us entertained
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Review of
Dell House
from Ann H (Respite Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I had a bad fall and was admitted to the A & E at the hospital and remained there until I was well enough to be discharged to a care home for Respite Care. I was very lucky to go to Dell House where they had a room available. The home is very nicely furnished and the staff are exceptionally friendly,
and I have nothing but praise for the dedicated and caring treatment that I received.
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Review of
Dell House
from Michael C (Respite Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
First-class.
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Review of
Dell House
from S W (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was a resident in Dell House for over two years until he died recently. He was very content there and always said the carers were so kind. During his last few weeks the carers were outstandingly compassionate, helpful and supportive to my father and me. I cannot praise them enough and am so
grateful that we found Dell House where he could spend the last two years of his life in such a happy place where he was surrounded by love and friendship. Thank you.
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Review of
Dell House
from P P (Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been very happy here since my wife passed away a few years ago (I expected to have a nervous breakdown! But thank God that I did not.). Everyone here has been so kind and helpful. If I had not come here I think I would have had a nervous breakdown!
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Review of
Dell House
from Sally G (Daughter of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has now been a resident at Dell House for almost 17 months, and I am entirely happy with the care that she receives. Sadly, my mother suffers from advanced dementia and is unable to express her views properly, but it is clear from her reactions to the staff that she is fond of them and feels
safe and comfortable with them.
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Review of
Dell House
from J W (Wife of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dell House is a lovely care home. My husband is very happy and treated and cared for well by all the staff. Management keep me informed of developments re his dementia. He is safe and I am confident that he is in the best place possible. Dell House is clean and run very effectively and efficiently.
Staff are professional and friendly at every level. My husband's needs are well catered for. The food is extremely good and there are lots of activities provided for residents.
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Review of
Dell House
from S G (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you all staff at Dell House. You have treated Dad so well and looked after him amazingly these last few weeks after his discharge from hospital.
Outstanding care from all staff, kind, hardworking, very patient. This was a huge comfort to me and the rest of the family. Thank you.
Outstanding care from all staff, kind, hardworking, very patient. This was a huge comfort to me and the rest of the family. Thank you.
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Review of
Dell House
from H R (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everyone at Dell House is extremely caring and friendly. The organisation of medical needs is very efficient with a dedicated doctor visiting once a week. Management tries very hard to solve any problems and are very efficient and friendly. The food is very good and there is a wide selection for every
need. Care is on call 24 hours a day and a lot of attention is put in place to care for all the residents. The facilities are brilliant too.
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Review of
Dell House
from Michael F (Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Welcomed. Nothing too much trouble.
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Review of
Dell House
from Marion F (Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Find them caring, friendly and helpful. Had a problem but was thankful it was soon sorted. They also soon got on with my illness when I had a high temperature and another problem. They had a doctor here the next day on both occasions. I can only praise them and thank them for everything. The meals were
great. If you fancied something else they would do it. Once again, thank you
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Review of
Dell House
from Anne H (Respite Resident) published on 29 August 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dell House is very clean and has no bad smells. The staff are very friendly and kind. I am very fond of Dell House and would always return if needed.
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Review of
Dell House
from Helen S (Respite Resident) published on 29 August 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Found the staff very friendly. Nothing was too much trouble.
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Review of
Dell House
from Jessie S (Respite Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was treated well and was soon well enough to go home. I never had a day where I felt unhappy, the staff were so jolly.
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Review of
Dell House
from Brenda B (Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Most enjoyable stay. Looked after well. Recommend.
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Review of
Dell House
from Roger B (Son of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dell House did a great job caring for my father in the final few months of his life. I regret he did not agree to join the community a few years earlier.
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Review of
Dell House
from Ann R (Resident) published on 21 September 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I found most of the staff brilliant, more than happy to help and most professional in the tasks they take on.
The food was excellent if a bit scarce and each breakfast is individually cooked to order! Beds are changed daily and there is always plenty of towels and hot water.
Many thanks for the care
The food was excellent if a bit scarce and each breakfast is individually cooked to order! Beds are changed daily and there is always plenty of towels and hot water.
Many thanks for the care
of me!
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Review of
Dell House
from Bryan G (Respite Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The Dell House was an excellent care home.
Staff were very good and pleasant.
Food and facilities were very good.
The Dell House was very nice and pleasant.
Staff were very good and pleasant.
Food and facilities were very good.
The Dell House was very nice and pleasant.
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Review of
Dell House
from B B (Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Home very friendly and caring staff.
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Awards / Recognitions (1)
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