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Care Homes Owned by Swan & Cygnet Care Ltd in Norfolk

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Swan & Cygnet Care Ltd in Norfolk

Only the locations & reviews in Norfolk for Swan & Cygnet Care Ltd are showing below.

View the details of all 3 locations (with 165 reviews) owned by Swan & Cygnet Care Ltd

Swan & Cygnet Care Ltd Locations in Norfolk (2)

 - Browse 2 Care Homes owned by Swan & Cygnet Care Ltd in Norfolk
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Manor House
18 Yarmouth Road, Blofield, Norwich NR13 4JS 
9.7 78 reviews
Manor House, Norwich, Norfolk
"My father has been in respite care at Manor House for over four weeks and I cannot praise all the staff highly enough for the care they…"   Read all 78 reviews
  • from £1,250 / week
  • 47 Rooms
Location Type Care Home

Manor House understands making a decision for a loved one is a difficult task especially when Residential Care sometimes receives adverse publicity. Manor House is owned and managed by a local family ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Moorings
Church Road, Earsham, Bungay NR35 2TJ 
9.2 36 reviews
The Moorings, Bungay, Norfolk
"My friends was cared for by everyone at The Moorings and they were fantastic. They were always kind, caring and so empathetic. She loved…"   Read all 36 reviews
  • from £1,300 / week
  • 53 Rooms
Location Type Care Home

The Moorings team understand that making a decision for your loved one is a difficult task especially when Residential Care sometimes receives adverse publicity. The Moorings is owned and managed by ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Swan & Cygnet Care Ltd Reviews in Norfolk (114)

9.4

Swan & Cygnet Care Ltd has a Group Review Score of 9.4 (9.356) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Swan & Cygnet Care Ltd must have a Review Score.

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Review of

Manor House

from Jackie T (Daughter of Resident) published on 17 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in respite care at Manor House for over four weeks and I cannot praise all the staff highly enough for the care they have given him. They have also gone above and beyond in supporting myself and dad in his difficult domestic circumstances, always keeping dad's well being at the heart
of everything.
Reply from Frances Friday, Operations Manager at Manor HouseHere's a short, warm response you could use:

Thank you so much for your kind words. We are delighted to hear that your father has felt well cared for during his stay with us. Supporting both residents and their families is incredibly important to our team, and we truly appreciate your recognition of their dedication. We wish you and your father all the very best.
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Review of

Manor House

from V S (Friend of Resident) published on 17 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My very dear friend has been resident in Manor House for the past 6 months.
It has been difficult as one of the POAs making decisions on his behalf but this has shown to be the right place for him and his well being. Having had previous experience of other care homes for my parents, Manor House is
exceptional.
From my first visit, to settling him in and ongoing care, the manager, deputies, seniors and all the staff including housekeepers, have all shown care, compassion, knowledge and support for his needs and me alike.
Manor House has a lovely relaxed atmosphere. Always staff around and 'hands on' senior staff including the manager.
I am kept informed of any issues however small.
The meals are excellent catering for all dietary needs.
Various activities, including visitors in and trips out.
The grounds are stunning and residents enjoy time outside.
A care home can be daunting for anyone but here, I feel like it's a new extended family for which I am very grateful.
Thankyou
Reply from Frances Friday, Operations Manager at Manor HouseThank you for your lovely review. We're so pleased to hear that your friend has settled well at Manor House and that you've felt supported throughout. Your kind words about our team, communication, activities, and atmosphere mean a great deal to us. Thank you for your trust and support it is greatly appreciated.
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Review of

The Moorings

from Susan V (Friend of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friends was cared for by everyone at The Moorings and they were fantastic. They were always kind, caring and so empathetic. She loved being there and was never happier. The was always staff milling around adjusting with feeding and just being there to chat to them. The Moorings always seemed to run
like a well oiled machine. Such an assett to the community.
Reply from Frances Friday, Operations Manager at The MooringsThank you so much for your kind words. Were delighted to hear your friend felt happy, cared for, and supported during their time at The Moorings. Your feedback means a great deal to our team and truly reflects the care and dedication we strive to provide every day.
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Review of

Manor House

from Cheryl B (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my father took up residence at Manor house, we have been delighted by the support and kindness shown to him. It was a big move for my father but with their care and expertise they gave him the support to help him to settle into his new home. All the staff have shown him respect and encouraged
him to join in the activities and the events they organise for the home. All our family feel safe in the knowledge that Dad's Care needs are respected and we will be notified promptly if they have any concerns about his well-being.
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Review of

Manor House

from T M (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mums one wish was to NEVER be placed into a home which as a family we thought we could always honour this. At 86 mum was diagnosed with mixed dementia. Mum became unsafe at home & dad was in hospital.
Mum was placed at Manor House first for respite.
I cannot put into words of how supportive all
staff were to me & my brother at such a difficult time, we listened & followed their advise. That day we walked away in tears as if we had let our mum down.
Fast forward not only is Manor House my mums forever home but last Wednesday we were able to move dad into a room as well. Dad 91also became unsafe to be in the family home so mum & dad are reunited.
Staff no matter how busy will always make time for you, communication is outstanding.
Daily activities, outings, visitors, parties, etc give Manor House a real family feel.
Clean & tidy, meals look lovely and the cakes that are made are amazing.
Thank you Manor House for all your support to mum, dad & families.
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Review of

Manor House

from Sarah P (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in this care home for 6 months now having gone in for respite care. That has now turned into a full care package. The care mum has received has been nothing short of exceptional, the staff are so kind and friendly and they always let us know what is going on which we truly appreciate.
The home is clean and tidy at all times and mum is always looked after. We are able to come and go as much as we like and this leaves us assured that mum is always being looked after at all times. We feel that the staff really care about mum and this for us is priceless
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Review of

Manor House

from L T (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
When we visited the home it is a lovely clean and well maintained facility. However, I question their ability to cope with advanced/complex dementia as stated. My mum moved here from another care home to be closer to us so that we could visit her regularly. She was shortly found to be suffering from
a urine infection which combined with dementia and moving to a new home meant that she was highly confused and her mobility was affected. She did demonstrate aggression to the staff which had only happened once previously in another care home during another episode of a urine infection. Mum was then admitted to hospital who confirmed the infection was no longer present. I spoke with the care home to discuss my mums situation but was advised that they were busy due to a Xmas party and they no longer wanted mum there. A few days later they called and asked me to clear out her room. This was very distressing for us just before Xmas. Be very wary as they don't deal with dementia well at all.
Reply from Frances Friday, Operations Manager at Manor HouseThank you for sharing your experience. We are very sorry this situation was upsetting for you and your family, especially at a difficult time. We understand how challenging illness and transitions can be for someone living with dementia, and our priority is always the safety, dignity, and wellbeing of our residents, as well as the safety of our staff. Sometimes, despite everyones best efforts, a home may not be the most suitable environment for complex or changing needs, and difficult decisions must be made with care. We regret that this felt abrupt and distressing and remain committed to learning from every situation and communicating openly with families. We wish your mum and your family all the very best going forward.
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Review of

Manor House

from Anne J (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Manor Lodge since July. She settled in very well and enjoys the activities and outings and she so often says how kind and caring the staff are. Our family feel warmly welcomed as part of the Manor family. There is lots of smiling and laughter and celebration of seasonal events. These
things are important as it is mum's home and it feels like home when we are there, too. The important things are all exceptionally well done: health care, GP visits, prescriptions, medication etc. Mum has a lovely room, with her precious things and walls full of her favourite pictures. Everywhere is bright and clean and folks are often together in various locations in the building and in the summer, in the lovely gardens. The staff foster friendships and community among the residents and I find it a place full of life. Parties for families to join in as well as connections with local community, including Blofield Church. Our family could not wish for a better place for mum to be.
Reply from Iuliana Bida, Registered Manager at Manor HouseThank you so much for taking the time to share such a thoughtful message about your mums experience at Manor Lodge.
We are delighted to hear how well your mum has settled and how much she enjoys the activities, outings, and daily life here. Knowing that she feels happy, comfortable, and at home and that your family feels warmly welcomed as part of the Manor Lodge family is exactly what we strive for.
Thank you again for your trust and for being such a valued part of our community. It is a privilege to care for your mum.
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Review of

Manor House

from Louise C (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was admitted to Manor House in July, initially for respite care for 4 weeks to have support for medication changes. It had become evident that Mum at 91 years was not able to continue to live independently whilst keeping safe. Her mental health had deteriorated. The whole family were so relieved
when Mum's placement became permanent. I could see immediately that Mum would be well looked after.
I have been so impressed with Mum's care. All the staff are so approachable and I have felt really listened to with all aspects of my Mum's care. They have helped her transition from losing her independence. Communication is outstanding. I am constantly updated regarding Mum's health and necessary medication changes.
Today she is the happiest she has been for many years.
The activity team are amazing and it is so lovely to see Mum joining in activities she would not have had the opportunity or inclination to do living on her own.
Manor House is outstanding and the perfect home.
Reply from Iuliana Bida, Registered Manager at Manor HouseThank you so much for taking the time to share such a heartfelt review of your mum's experience at Manor House. We are truly grateful for your kind words and for the trust you have placed in us.
We understand how difficult the transition can be when a loved one is no longer able to live independently, and we are so pleased to hear that your mum has felt supported, safe, and well cared for throughout this journey. Knowing that she is now the happiest she has been for many years means a lot to all of us.
It is especially reassuring to hear that you have felt listened to and well informed, and that communication around your mum's health and medication has been clear and consistent. Supporting not only our residents but their families too is something we value greatly.
Thank you again for your kind words and confidence in Manor House. It is a privilege to care for your mum and to work alongside your family.
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Review of

Manor House

from J C (Son-in-law of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always polite and attentive.
My mother-in-law has settled into the home July 2025 and now appears to be happy and content. She is regularly engaged in activities.
The home is always clean and tidy and every one is well kempt.
Reply from Iuliana Bida, Registered Manager at Manor HouseThank you very much for your lovely review. We truly appreciate you taking the time to share your experience of Manor House.
We are delighted to hear that your mother-in-law has settled well since joining us in July 2025 and that she appears happy, content, and regularly engaged in activities. It is especially rewarding to know that our team's efforts to create a welcoming and stimulating environment are making a positive difference.
Thank you again for your kind words. It is a privilege to care for your mother-in-law and to support your family.
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Review of

Manor House

from Deborah W (Mother of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home, full of staff who want the very best for their residents. Manor House gets all the essentials right and has lovely rooms, communal areas and outdoor space too. Mum has the support she needs (so she can retain as much independence as possible) and feels safe and secure. There
are a wide range of activities, outings and parties, creating a warm and happy community feel. Mum has a registered disability and the staff support her to ensure that she is able to participate fully in life at Manor House.
All the staff know and respect the residents as individuals, noticing if their routine changes and taking the time and care to check in with them. They have been very supportive in helping us navigate some new health challenges for Mum too, caring not just for her but for the whole family.


A wonderful care home full of amazing caring people.

Reply from Iuliana Bida, Registered Manager at Manor HouseThank you so much for your kind words. We are truly grateful that you took the time to share your experience of Manor House and your mum's life with us.
It is wonderful to hear that your mum feels safe, secure, and supported, while still being able to retain her independence. Supporting each resident as an individual, and respecting their routines, needs, and abilities, is at the heart of what we do, and your words reassure us that this approach is making a real difference.
Your kind words will be shared with the whole team and are truly motivating for us all. It is a privilege to care for your mum and to work alongside your family.
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Review of

The Moorings

from J H (Daughter of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since mum has been a resident at The Moorings she has had excellent care from the manager and kind staff. Her room is very comfortable, the large window and French doors overlook the lovely garden. Everything is always very clean and tidy. The freshly cooked meals are very good and plentiful. Mum enjoys
tea/coffee and biscuits served mid morning, and tea and cake mid afternoon. Whenever we are visiting we are always offered these as the staff want us to feel just as welcome as if we were in mum's own home. Nothing is too much trouble. The doctor and nurse visit The Moorings very quickly when required for a health check or medication. Mum enjoys fresh air on fine days as staff take her around the garden in the wheelchair. Movement by ball and balloon games while sitting in the lounge are fun, and mum loves to make a fuss of the 'pat dog' on her regular visits. The staff are very kind and thoughtful. Mum is happy, feels safe and well looked after which means a great deal to her family.
Reply from Frances Friday, Operations Manager at The MooringsThank you so much for your wonderful review and for taking the time to share your kind words. We are delighted to hear that your mum feels safe, happy, and well cared for at The Moorings. The team take great pride in creating a warm, welcoming environment for both residents and their families, and it means a lot to know this is being felt. We truly appreciate your feedback and will make sure the staff hear your lovely comments. Thank you again for your trust and support.
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Review of

The Moorings

from M H (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
lovely cooked fresh food daily , staff always willing to help on every level , nothing to much trouble very clean as well i can walk in at anytime of day , gardens and the views are amazing the home is in a lovely spot
Reply from Frances Friday, Operations Manager at The MooringsThank you so much for your wonderful review. We are thrilled to hear that both your parents feel at home at The Moorings and that our teams care, support, and compassion have made a positive difference. It means a great deal to us to know that our efforts to maintain dignity, independence, and a welcoming, warm environment are appreciated. We are also delighted that you feel included and reassured as a family. Your kind words are truly motivating for our team, and we are very grateful for your recommendation.
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Review of

The Moorings

from Jan H (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in The Moorings for over two years and I can't speak highly enough of the care and compassion my mum has received. It is a truly wonderful home that cares for all. Lots of activities to suit all needs and so much support for families too. I have really appreciated the open communication
and all the carers and staff know and care about all the residents. I couldn't have wished for a better home for my mum. The manager, Dani, is superb, as are all her team! Nothing is too much trouble and no question goes unanswered. A real gem of a care home!
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Review of

The Moorings

from K S (Son of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
So firstly I would like to say how wonderful The Moorings care home is. I currently have my mother in residence and my father was until he passed away last month. The care my father received whilst he was in his last month of his life was truly amazing. From the mangers all the way to the laundry
staff, the level of care and kindness is always such a high standard. If I can speak about food, it is so well prepared and always very tasty. Facilities are brilliant and their hygiene level is really top top. Activities are to a very high standard including visits from Elvis and many animal sanctuary's. If someone asked me to rate The Moorings it would always be 10/10 across the board.
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Review of

The Moorings

from Sue G (Daughter of Resident) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into The Moorings a year ago .From the first day the amazing staff led by a wonderful lady have been with her every step of the way.I cannot praise them enough they are kind, considerate ,caring and professional.I always know that she is clean, well fed ( fresh food) , safe in a homely
friendly environment.Nothing is ever too much for the staff they are always there.Mum is always encouraged to join in the various activities and has made several friends with residents and their families and staff.The Moorings is like an extended family to us. Always being there not just for mum but for me as well on the bad days .I can't praise them enough.Would highly recommend.
Reply from Frances Friday, Operations Manager at The MooringsThank you so much for taking the time to share such a thoughtful review. We are delighted to hear how happy and well-supported your mum feels at The Moorings. Our team work very hard to create a warm, safe, and welcoming environment for residents and their families, so your kind words mean a great deal to us. We truly appreciate your feedback and are grateful for the trust you place in our care.
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Review of

The Moorings

from Lynette M (Daughter of Resident) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have been residents at The Moorings in Earsham for the past ten months, and the care they've received has been outstanding. From the very start, the staff have been warm, kind, and endlessly patient, always going above and beyond to make them feel at home. Both need support with mobility,
and the team have helped them maintain their dignity and independence with real compassion. The home is spotless, welcoming, and full of warmth, with beautiful gardens and a lovely, calm atmosphere. The food is excellent, and the activities are thoughtful and engaging. Communication with families is brilliant, and we always feel included and reassured. We're so grateful to everyone at The Moorings for the care, respect, and kindness they show every day. It truly feels like a home from home, and we couldn't recommend it highly enough
Reply from Frances Friday, Operations Manager at The MooringsThank you so much for your heartfelt review. We are truly grateful for your kind words and delighted to hear how supported your mumand youhave felt over the past year. Our team work incredibly hard to provide compassionate, personalised care in a homely environment, and knowing that this has made such a positive difference means so much to us. Were especially pleased that your mum has made friends and enjoys the activities, as creating a sense of family and community is at the heart of what we do. Thank you again for your trust and recommendation. It is deeply appreciated.
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Review of

Manor House

from M M (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the manager, and all the wonderful, caring staff that provided our darling mum with the utmost love and care during her final days, suffering from the later stages of dementia.
Mum spent 2 years receiving the very best of care at Manor Lodge. We, as her children, were also well cared
for, greeted with a smile and supported throughout. This made the experience the best it could possibly be for all of us, but for mum especially. THANK YOU ALL
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Review of

Manor House

from B H (Wife of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home manager was very helpful in getting my husband transferred from the hospital where he had developed a grade 3 sore. This subsequently healed under the care and monitoring at Manor House. Each individual was nothing short of excellent in the care and support they offered - the only factor
which stopped us choosing excellent for the rating was a period of staff turnover which meant the remaining staff, through no fault of their own, often seemed stretched. Despite this, we have nothing but praise for their care and attentiveness, in particular the support offered towards the end of my husband's life, towards him and the whole family.
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Review of

Manor House

from G S (Granddaughter of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff at Manor House are fantastic with my nanny and I have total peace of mind knowing she is cared for to a very high standard.
One of the staff is particularly special with my nanny and on days that Nanny isn't doing so well she works magic with her in a kind and gentle way.
Thank you Manor
House.
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