Care Homes Owned by Swan & Cygnet Care Ltd in Norfolk

All in all we found Manor House to be a warm and welcoming environment with staff who wanted to be as helpful as they possibly could.

My father has been in respite care at Manor House for over four weeks and I cannot praise all the staff highly enough for the care they have given him. They have also gone above and beyond in supporting myself and dad in his difficult domestic circumstances, always keeping dad's well being at the heart of everything.

Thankyou

My friends was cared for by everyone at The Moorings and they were fantastic. They were always kind, caring and so empathetic. She loved being there and was never happier. The was always staff milling around adjusting with feeding and just being there to chat to them. The Moorings always seemed to run like a well oiled machine. Such an assett to the community.

Since my father took up residence at Manor house, we have been delighted by the support and kindness shown to him. It was a big move for my father but with their care and expertise they gave him the support to help him to settle into his new home. All the staff have shown him respect and encouraged him to join in the activities and the events they organise for the home. All our family feel safe in the knowledge that Dad's Care needs are respected and we will be notified promptly if they have any concerns about his well-being.

Thank you Manor House for all your support to mum, dad & families.

My mum has been in this care home for 6 months now having gone in for respite care. That has now turned into a full care package. The care mum has received has been nothing short of exceptional, the staff are so kind and friendly and they always let us know what is going on which we truly appreciate. The home is clean and tidy at all times and mum is always looked after. We are able to come and go as much as we like and this leaves us assured that mum is always being looked after at all times. We feel that the staff really care about mum and this for us is priceless

When we visited the home it is a lovely clean and well maintained facility. However, I question their ability to cope with advanced/complex dementia as stated. My mum moved here from another care home to be closer to us so that we could visit her regularly. She was shortly found to be suffering from a urine infection which combined with dementia and moving to a new home meant that she was highly confused and her mobility was affected. She did demonstrate aggression to the staff which had only happened once previously in another care home during another episode of a urine infection. Mum was then admitted to hospital who confirmed the infection was no longer present. I spoke with the care home to discuss my mums situation but was advised that they were busy due to a Xmas party and they no longer wanted mum there. A few days later they called and asked me to clear out her room. This was very distressing for us just before Xmas. Be very wary as they don't deal with dementia well at all.

Mum has been at Manor Lodge since July. She settled in very well and enjoys the activities and outings and she so often says how kind and caring the staff are. Our family feel warmly welcomed as part of the Manor family. There is lots of smiling and laughter and celebration of seasonal events. These things are important as it is mum's home and it feels like home when we are there, too. The important things are all exceptionally well done: health care, GP visits, prescriptions, medication etc. Mum has a lovely room, with her precious things and walls full of her favourite pictures. Everywhere is bright and clean and folks are often together in various locations in the building and in the summer, in the lovely gardens. The staff foster friendships and community among the residents and I find it a place full of life. Parties for families to join in as well as connections with local community, including Blofield Church. Our family could not wish for a better place for mum to be.

Manor House is outstanding and the perfect home.

The home is always clean and tidy and every one is well kempt.

All the staff know and respect the residents as individuals, noticing if their routine changes and taking the time and care to check in with them. They have been very supportive in helping us navigate some new health challenges for Mum too, caring not just for her but for the whole family.

A wonderful care home full of amazing caring people.

Since mum has been a resident at The Moorings she has had excellent care from the manager and kind staff. Her room is very comfortable, the large window and French doors overlook the lovely garden. Everything is always very clean and tidy. The freshly cooked meals are very good and plentiful. Mum enjoys tea/coffee and biscuits served mid morning, and tea and cake mid afternoon. Whenever we are visiting we are always offered these as the staff want us to feel just as welcome as if we were in mum's own home. Nothing is too much trouble. The doctor and nurse visit The Moorings very quickly when required for a health check or medication. Mum enjoys fresh air on fine days as staff take her around the garden in the wheelchair. Movement by ball and balloon games while sitting in the lounge are fun, and mum loves to make a fuss of the 'pat dog' on her regular visits. The staff are very kind and thoughtful. Mum is happy, feels safe and well looked after which means a great deal to her family.

lovely cooked fresh food daily , staff always willing to help on every level , nothing to much trouble very clean as well i can walk in at anytime of day , gardens and the views are amazing the home is in a lovely spot

My mum has been in The Moorings for over two years and I can't speak highly enough of the care and compassion my mum has received. It is a truly wonderful home that cares for all. Lots of activities to suit all needs and so much support for families too. I have really appreciated the open communication and all the carers and staff know and care about all the residents. I couldn't have wished for a better home for my mum. The manager, Dani, is superb, as are all her team! Nothing is too much trouble and no question goes unanswered. A real gem of a care home!

So firstly I would like to say how wonderful The Moorings care home is. I currently have my mother in residence and my father was until he passed away last month. The care my father received whilst he was in his last month of his life was truly amazing. From the mangers all the way to the laundry staff, the level of care and kindness is always such a high standard. If I can speak about food, it is so well prepared and always very tasty. Facilities are brilliant and their hygiene level is really top top. Activities are to a very high standard including visits from Elvis and many animal sanctuary's. If someone asked me to rate The Moorings it would always be 10/10 across the board.

My mum went into The Moorings a year ago .From the first day the amazing staff led by a wonderful lady have been with her every step of the way.I cannot praise them enough they are kind, considerate ,caring and professional.I always know that she is clean, well fed ( fresh food) , safe in a homely friendly environment.Nothing is ever too much for the staff they are always there.Mum is always encouraged to join in the various activities and has made several friends with residents and their families and staff.The Moorings is like an extended family to us. Always being there not just for mum but for me as well on the bad days .I can't praise them enough.Would highly recommend.

Both my parents have been residents at The Moorings in Earsham for the past ten months, and the care they've received has been outstanding. From the very start, the staff have been warm, kind, and endlessly patient, always going above and beyond to make them feel at home. Both need support with mobility, and the team have helped them maintain their dignity and independence with real compassion. The home is spotless, welcoming, and full of warmth, with beautiful gardens and a lovely, calm atmosphere. The food is excellent, and the activities are thoughtful and engaging. Communication with families is brilliant, and we always feel included and reassured. We're so grateful to everyone at The Moorings for the care, respect, and kindness they show every day. It truly feels like a home from home, and we couldn't recommend it highly enough

Mum spent 2 years receiving the very best of care at Manor Lodge. We, as her children, were also well cared for, greeted with a smile and supported throughout. This made the experience the best it could possibly be for all of us, but for mum especially. THANK YOU ALL

The care home manager was very helpful in getting my husband transferred from the hospital where he had developed a grade 3 sore. This subsequently healed under the care and monitoring at Manor House. Each individual was nothing short of excellent in the care and support they offered - the only factor which stopped us choosing excellent for the rating was a period of staff turnover which meant the remaining staff, through no fault of their own, often seemed stretched. Despite this, we have nothing but praise for their care and attentiveness, in particular the support offered towards the end of my husband's life, towards him and the whole family.