Care Homes Owned by Swan & Cygnet Care Ltd in Norfolk

things are important as it is mum's home and it feels like home when we are there, too. The important things are all exceptionally well done: health care, GP visits, prescriptions, medication etc. Mum has a lovely room, with her precious things and walls full of her favourite pictures. Everywhere is bright and clean and folks are often together in various locations in the building and in the summer, in the lovely gardens. The staff foster friendships and community among the residents and I find it a place full of life. Parties for families to join in as well as connections with local community, including Blofield Church. Our family could not wish for a better place for mum to be.

when Mum's placement became permanent. I could see immediately that Mum would be well looked after.
I have been so impressed with Mum's care. All the staff are so approachable and I have felt really listened to with all aspects of my Mum's care. They have helped her transition from losing her independence. Communication is outstanding. I am constantly updated regarding Mum's health and necessary medication changes.
Today she is the happiest she has been for many years.
The activity team are amazing and it is so lovely to see Mum joining in activities she would not have had the opportunity or inclination to do living on her own.
Manor House is outstanding and the perfect home.

are a wide range of activities, outings and parties, creating a warm and happy community feel. Mum has a registered disability and the staff support her to ensure that she is able to participate fully in life at Manor House.
All the staff know and respect the residents as individuals, noticing if their routine changes and taking the time and care to check in with them. They have been very supportive in helping us navigate some new health challenges for Mum too, caring not just for her but for the whole family.

A wonderful care home full of amazing caring people.

tea/coffee and biscuits served mid morning, and tea and cake mid afternoon. Whenever we are visiting we are always offered these as the staff want us to feel just as welcome as if we were in mum's own home. Nothing is too much trouble. The doctor and nurse visit The Moorings very quickly when required for a health check or medication. Mum enjoys fresh air on fine days as staff take her around the garden in the wheelchair. Movement by ball and balloon games while sitting in the lounge are fun, and mum loves to make a fuss of the 'pat dog' on her regular visits. The staff are very kind and thoughtful. Mum is happy, feels safe and well looked after which means a great deal to her family.

and all the carers and staff know and care about all the residents. I couldn't have wished for a better home for my mum. The manager, Dani, is superb, as are all her team! Nothing is too much trouble and no question goes unanswered. A real gem of a care home!

staff, the level of care and kindness is always such a high standard. If I can speak about food, it is so well prepared and always very tasty. Facilities are brilliant and their hygiene level is really top top. Activities are to a very high standard including visits from Elvis and many animal sanctuary's. If someone asked me to rate The Moorings it would always be 10/10 across the board.

friendly environment.Nothing is ever too much for the staff they are always there.Mum is always encouraged to join in the various activities and has made several friends with residents and their families and staff.The Moorings is like an extended family to us. Always being there not just for mum but for me as well on the bad days .I can't praise them enough.Would highly recommend.

and the team have helped them maintain their dignity and independence with real compassion. The home is spotless, welcoming, and full of warmth, with beautiful gardens and a lovely, calm atmosphere. The food is excellent, and the activities are thoughtful and engaging. Communication with families is brilliant, and we always feel included and reassured. We're so grateful to everyone at The Moorings for the care, respect, and kindness they show every day. It truly feels like a home from home, and we couldn't recommend it highly enough

for, greeted with a smile and supported throughout. This made the experience the best it could possibly be for all of us, but for mum especially. THANK YOU ALL

which stopped us choosing excellent for the rating was a period of staff turnover which meant the remaining staff, through no fault of their own, often seemed stretched. Despite this, we have nothing but praise for their care and attentiveness, in particular the support offered towards the end of my husband's life, towards him and the whole family.

House.

They even do her nails to make her feel special.
The Manor has varied and regular activities including special events such as a Christmas outing to the Cathedral and a Christmas and summer party that relatives can join in. On their birthday, the residents are treated to a fabulous cake.
Being 200 miles away, good communication is essential. We have found the communication to be outstanding. If there is any concern, we are notified promptly. The entire team treat Mum and all residents as their own family and, indeed, the team at The Manor has become our extended family! Over the last two years, Mum's Dementia has worsened but the management team have supported me as I adjust to this.

All the team at Manor House are fantastic from the domestic workers through to management. They are constantly getting the residents involved in activities and there's always a party going on for some celebration and the food is on another level, it is so good. We can't express how thankful we are to all the team for making Mum's few months that she was there so enjoyable and in Mum's last few weeks caring for her and us, her family. We will always be forever grateful for the kindness that was shown to us all.

rest of the family, given that she lost her husband of 63 years and we lost a father in the first week of her moving in. The staff and management have been so caring and helpful in getting her settled in and, although it took time, she now loves being there. From a relative's point of view, the staff are always pleased to see you and they keep you updated with any medical changes. They always have smiles on their faces. And they make a real effort with daily activities to keep them entertained and stimulated. Mum has been taken on a few trips away from the home and the staff have put on multiple parties (Easter, Summer, Christmas etc) which residents and relatives have enjoyed.

with Mum in the lounges and I am always greeted by warm friendly staff who can answer any questions and update me on how Mum has been that day. She is well cared for, the food always looks delicious and of good quality and they always make sure mum has regular drinks throughout the day and she has eaten her meals. Excellent home and we are so grateful our mum is in a safe warm environment where she can be herself.

He loved his room which was always clean and tidy as was he. My thanks to the staff for their quality of care and support of him.

attention over her time there. The home is always clean, never smells anything other than pleasant. My friend's care is personalised, she has all her specific needs and desires met. Manor House has a strong management team, stable cohort of staff and they keep me informed of everything involving my friend. The staff are all polite and efficient. My friend speaks highly of all of them. The food is hot and varied. At almost 93, my friend's health has been excellent throughout her stay here. I would highly recommend it. As a nurse myself I am delighted at the care and attention she receives. I would like to thank all the staff for their care and compassion.