
Very happy with my father's care. Always friendly, caring staffJulie T(Daughter of Resident/Service User)



Very happy with my father's care. Always friendly, caring staffJulie T(Daughter of Resident/Service User)



Manor House understands making a decision for a loved one is a difficult task especially when Residential Care sometimes receives adverse publicity. Manor House is owned and managed by a local family who live in South Norfolk. Professionals pride themselves on always looking to improve the service they offer and making sure the Resident comes first in whatever they do. The family is involved on a daily basis with each...
Care Provided by Manor House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
These fees exclude hairdressing, foot health practitioner, newspapers and external appointments.
The price(s) shown are provided by the care home. Contact Manor House for full pricing details and T&Cs.
Contact Manor House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Swan & Cygnet Care Ltd
- Private Owned
Person in charge
- Iuliana Bida(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2012
- Number of floors: 2
Room Information
- Single Rooms (43)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (41)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Please telephone to arrange a visit
Parking
- Free parking on site
Manor House Reviews (78)
Manor House has a Review Score of 9.7 (9.727) out of 10, based on 20 reviews in the last 2 years.
Over all time Manor House has 78 reviews.
My father has been in respite care at Manor House for over four weeks and I cannot praise all the staff highly enough for the care they have given him. They have also gone above and beyond in supporting myself and dad in his difficult domestic circumstances, always keeping dad's well being at the heart of everything.
Thank you so much for your kind words. We are delighted to hear that your father has felt well cared for during his stay with us. Supporting both residents and their families is incredibly important to our team, and we truly appreciate your recognition of their dedication. We wish you and your father all the very best.
It has been difficult as one of the POAs making decisions on his behalf but this has shown to be the right place for him and his well being. Having had previous experience of other care homes for my parents, Manor House is exceptional.
From my first visit, to settling him in and ongoing care, the manager, deputies, seniors and all the staff including housekeepers, have all shown care, compassion, knowledge and support for his needs and me alike.
Manor House has a lovely relaxed atmosphere. Always staff around and 'hands on' senior staff including the manager.
I am kept informed of any issues however small.
The meals are excellent catering for all dietary needs.
Various activities, including visitors in and trips out.
The grounds are stunning and residents enjoy time outside.
A care home can be daunting for anyone but here, I feel like it's a new extended family for which I am very grateful.
Thankyou
Thank you for your lovely review. We're so pleased to hear that your friend has settled well at Manor House and that you've felt supported throughout. Your kind words about our team, communication, activities, and atmosphere mean a great deal to us. Thank you for your trust and support it is greatly appreciated.
Since my father took up residence at Manor house, we have been delighted by the support and kindness shown to him. It was a big move for my father but with their care and expertise they gave him the support to help him to settle into his new home. All the staff have shown him respect and encouraged him to join in the activities and the events they organise for the home. All our family feel safe in the knowledge that Dad's Care needs are respected and we will be notified promptly if they have any concerns about his well-being.
Mum was placed at Manor House first for respite.
I cannot put into words of how supportive all staff were to me & my brother at such a difficult time, we listened & followed their advise. That day we walked away in tears as if we had let our mum down.
Fast forward not only is Manor House my mums forever home but last Wednesday we were able to move dad into a room as well. Dad 91also became unsafe to be in the family home so mum & dad are reunited.
Staff no matter how busy will always make time for you, communication is outstanding.
Daily activities, outings, visitors, parties, etc give Manor House a real family feel.
Clean & tidy, meals look lovely and the cakes that are made are amazing.
Thank you Manor House for all your support to mum, dad & families.
My mum has been in this care home for 6 months now having gone in for respite care. That has now turned into a full care package. The care mum has received has been nothing short of exceptional, the staff are so kind and friendly and they always let us know what is going on which we truly appreciate. The home is clean and tidy at all times and mum is always looked after. We are able to come and go as much as we like and this leaves us assured that mum is always being looked after at all times. We feel that the staff really care about mum and this for us is priceless
When we visited the home it is a lovely clean and well maintained facility. However, I question their ability to cope with advanced/complex dementia as stated. My mum moved here from another care home to be closer to us so that we could visit her regularly. She was shortly found to be suffering from a urine infection which combined with dementia and moving to a new home meant that she was highly confused and her mobility was affected. She did demonstrate aggression to the staff which had only happened once previously in another care home during another episode of a urine infection. Mum was then admitted to hospital who confirmed the infection was no longer present. I spoke with the care home to discuss my mums situation but was advised that they were busy due to a Xmas party and they no longer wanted mum there. A few days later they called and asked me to clear out her room. This was very distressing for us just before Xmas. Be very wary as they don't deal with dementia well at all.
Thank you for sharing your experience. We are very sorry this situation was upsetting for you and your family, especially at a difficult time. We understand how challenging illness and transitions can be for someone living with dementia, and our priority is always the safety, dignity, and wellbeing...
Mum has been at Manor Lodge since July. She settled in very well and enjoys the activities and outings and she so often says how kind and caring the staff are. Our family feel warmly welcomed as part of the Manor family. There is lots of smiling and laughter and celebration of seasonal events. These things are important as it is mum's home and it feels like home when we are there, too. The important things are all exceptionally well done: health care, GP visits, prescriptions, medication etc. Mum has a lovely room, with her precious things and walls full of her favourite pictures. Everywhere is bright and clean and folks are often together in various locations in the building and in the summer, in the lovely gardens. The staff foster friendships and community among the residents and I find it a place full of life. Parties for families to join in as well as connections with local community, including Blofield Church. Our family could not wish for a better place for mum to be.
We are delighted to hear how well your mum has settled and how much she enjoys the activities, outings, and daily life here. Knowing that she feels happy, comfortable, and at home...
I have been so impressed with Mum's care. All the staff are so approachable and I have felt really listened to with all aspects of my Mum's care. They have helped her transition from losing her independence. Communication is outstanding. I am constantly updated regarding Mum's health and necessary medication changes.
Today she is the happiest she has been for many years.
The activity team are amazing and it is so lovely to see Mum joining in activities she would not have had the opportunity or inclination to do living on her own.
Manor House is outstanding and the perfect home.
We understand how difficult the transition can be when a loved one is no longer able to live...
My mother-in-law has settled into the home July 2025 and now appears to be happy and content. She is regularly engaged in activities.
The home is always clean and tidy and every one is well kempt.
We are delighted to hear that your mother-in-law has settled well since joining us in July 2025 and that she appears happy, content, and regularly engaged in activities. It...
All the staff know and respect the residents as individuals, noticing if their routine changes and taking the time and care to check in with them. They have been very supportive in helping us navigate some new health challenges for Mum too, caring not just for her but for the whole family.
A wonderful care home full of amazing caring people.
It is wonderful to hear that your mum feels safe, secure, and supported, while still being able to retain her independence. Supporting each...
Mum spent 2 years receiving the very best of care at Manor Lodge. We, as her children, were also well cared for, greeted with a smile and supported throughout. This made the experience the best it could possibly be for all of us, but for mum especially. THANK YOU ALL
The care home manager was very helpful in getting my husband transferred from the hospital where he had developed a grade 3 sore. This subsequently healed under the care and monitoring at Manor House. Each individual was nothing short of excellent in the care and support they offered - the only factor which stopped us choosing excellent for the rating was a period of staff turnover which meant the remaining staff, through no fault of their own, often seemed stretched. Despite this, we have nothing but praise for their care and attentiveness, in particular the support offered towards the end of my husband's life, towards him and the whole family.
One of the staff is particularly special with my nanny and on days that Nanny isn't doing so well she works magic with her in a kind and gentle way.
Thank you Manor House.
The Manor has varied and regular activities including special events such as a Christmas outing to the Cathedral and a Christmas and summer party that relatives can join in. On their birthday, the residents are treated to a fabulous cake.
Being 200 miles away, good communication is essential. We have found the communication to be outstanding. If there is any concern, we are notified promptly. The entire team treat Mum and all residents as their own family and, indeed, the team at The Manor has become our extended family! Over the last two years, Mum's Dementia has worsened but the management team have supported me as I adjust to this.
We were reluctant to move Mum to a care home but knew we had no choice as she was no longer safe in her own home, from the moment Mum stepped in the door she slotted in perfectly and was made so welcome. We never imagined we would walk away feeling happy but we did as we knew mum was in safe hands. All the team at Manor House are fantastic from the domestic workers through to management. They are constantly getting the residents involved in activities and there's always a party going on for some celebration and the food is on another level, it is so good. We can't express how thankful we are to all the team for making Mum's few months that she was there so enjoyable and in Mum's last few weeks caring for her and us, her family. We will always be forever grateful for the kindness that was shown to us all.
Mum has been at Manor House for nearly a year and I'm really happy to report that she is well cared for, safe and happy. It was a hard decision to move Mum into a care home but her dementia meant that she needed care that we just couldn't give at home. It was a really difficult start for her and the rest of the family, given that she lost her husband of 63 years and we lost a father in the first week of her moving in. The staff and management have been so caring and helpful in getting her settled in and, although it took time, she now loves being there. From a relative's point of view, the staff are always pleased to see you and they keep you updated with any medical changes. They always have smiles on their faces. And they make a real effort with daily activities to keep them entertained and stimulated. Mum has been taken on a few trips away from the home and the staff have put on multiple parties (Easter, Summer, Christmas etc) which residents and relatives have enjoyed.
Mum who has dementia took up residence at Manor House in the Summer of 2024 and we as a family have been blown away by the care she has received at Manor House. Mum is well cared for by an amazing team and has settled in well. She has a lot of interaction with the staff who can often be found dancing with Mum in the lounges and I am always greeted by warm friendly staff who can answer any questions and update me on how Mum has been that day. She is well cared for, the food always looks delicious and of good quality and they always make sure mum has regular drinks throughout the day and she has eaten her meals. Excellent home and we are so grateful our mum is in a safe warm environment where she can be herself.
Manor House staff was very kind and helpful when my friend was in respite care recently. They looked after her very well. The room which she used was a good size, with a lovely outlook onto gardens. She enjoyed the food too.
My uncle went to Manor House for respite care because of health issues this extended to a few months. He was so well cared for, so happy to be there, that he decided to become a permanent resident. I cannot speak highly enough of the staff. There was always something going on and he was always included. He loved his room which was always clean and tidy as was he. My thanks to the staff for their quality of care and support of him.
My friend whom I have known for over 50 years and cared for over the last 15 years became a resident at Manor House in May 2023 due to deteriorating ability to care for herself. I found Manor House when I was looking locally to ensure I could visit her easily. My friend has received excellent care and attention over her time there. The home is always clean, never smells anything other than pleasant. My friend's care is personalised, she has all her specific needs and desires met. Manor House has a strong management team, stable cohort of staff and they keep me informed of everything involving my friend. The staff are all polite and efficient. My friend speaks highly of all of them. The food is hot and varied. At almost 93, my friend's health has been excellent throughout her stay here. I would highly recommend it. As a nurse myself I am delighted at the care and attention she receives. I would like to thank all the staff for their care and compassion.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 March 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Manor House.
There are no upcoming events for Manor House.
Awards / Recognitions (1)
- 15 Oct 2025Recipient: Swan & Cygnet Care Ltd
Accreditations
There are no accreditations posted yet for Manor House.
Meet the Team (1)

Iuliana began her career at Manor House in 2018, as a
carer, proving to be adedicated member of the
team with her real passion for the care of our residents.
Progression soon followed to a more senior role whilst also gaining an NVQ in Social Care, Level 3. This was
followed up with a Level 5 in Leadership and
Management, giving her a deeper understanding of
the skills and knowledge required for managing
residents and staff within her care, and focussing on
the creation of a happy and positive environment in
which to live.
Iuliana is supported by a loyal team who will welcome you to Manor House & Lodge.
Frequently Asked Questions about Manor House
What types of Care is Manor House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Manor House have?
There are 43 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Manor House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Manor House to the centre of Norwich?
5.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor House to verify any information. View our terms and conditions. Manor House has an Enhanced Service -more info.