Manor House, Norwich, Norfolk
Manor House, Norwich, Norfolk
Manor House, Norwich, Norfolk

Manor House understands making a decision for a loved one is a difficult task especially when Residential Care sometimes receives adverse publicity. Manor House is owned and managed by a local family who live in South Norfolk. Professionals pride themselves on always looking to improve the service they offer and making sure the Resident comes first in whatever they do. The family is involved on a daily basis with each home supporting the Managers to ensure an ‘excellent’ service is maintained to all Residents.

Manor House is situated just a few miles East of Norwich in the village of Blofield and is a home for elderly people without Dementia. In the summer of 2012 they also opened a person centred dementia care facility. Tom Ground, the architect, who, having won a number of awards for residential care facilities, has incorporated a number of design features that will help enable residents with dementia to lead a full and as active life as possible.   

The provider is proud of the homes they offer, careful to make sure they feel like a home rather than a hotel, using good quality furnishings and making sure they are well maintained inside and out.

The long standing manager, is supported by a well trained team of staff who proudly deliver person centred care, daily activities, and lovely traditional home cooked food.

Manor House provides both long and short term care.

Group: Cygnet Care Ltd

Person in charge: Frances Friday (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 20

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single £700 – £900 (These prices are only a guideline, please contact Manor House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Manor House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 08 Jan 2018

One room on the ground floor, without en suite facilities. For elderly people with dementia.

Reviews

7.2 Manor House has a Review Score of 7.2 (7.158)

The Review Score of 7.2 (maximum of 10) for Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Manor House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.4 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.783 for Manor House is calculated as follows: ( (47 Excellents x 5) + (13 Goods x 4) ) ÷ 60 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.375 Points relating to the number of positive Reviews for Manor House is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4 Target = 1.000 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manor House?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manor House

  • Daughter of Resident/Service User
    3
  • Partner of Resident/Service User
    1
  • Son of Resident/Service User
    1

All staff are compassionate and caring in all aspects of their daily duties (I would say work but, as they have said its a vocation not a job).
Carers take their time with residents who need time to evaluate what is being asked of them.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Due to failing health and a desire to be near to her family, I arranged for my mother to move from a care home in Teesside to Manor House in Blofield in May 2016. I viewed a good number of care homes in the area before selecting Manor House. I have to say that the standard of care my mum received and the dignity with which they supported her (and my elderly father who visited every day) was exemplary. Indeed I cannot thank them enough for the care and attention they gave my mum during her final months. The staff could not be faulted in any way. The manager is a kind, professional and caring lady, she clearly employs a team with similar dedication to the elderly folk in her care... I would have no hesitation in recommending Manor House to friends or family if they need somewhere clean and homely with good food and entertainment and great care to entrust the final years of a loved one.. Well done team Manor House, I am proud to have met you all..

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very happy with the care my mother received for her year at Manor House. The staff were unfailingly patient, preserving her dignity as far as humanly possible, including the times when she was uncooperative due to dementia. Staff kept me fully informed of any treatment changes. Food provided was good and plentiful. The decor was a bit tired, but the whole place was kept very clean.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Choosing a care home is always difficult, with Manor House, my sister and I feel that we have fallen on our feet. Mum has been in Manor House for seven months now. The care is excellent, the staff are wonderful; nothing is too much trouble and the staff keep us in the loop regarding her care. Mum is very settled there, despite very limited mobility she attends activities – the other week she made cakes; visits the purpose built hair salon and has her nails painted regularly. Manor House is a bright, very well kept home, located in pleasant grounds, which in my view, coupled with the other factors listed, made it the perfect choice.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was a resident at Manor Lodge for almost 3 years. Despite his inevitable decline, staff were always very patient, caring and gentle whatever mood my father happened to be in. Staff were exceptionally helpful whenever I visited and the manageress always made time to discuss any issues I had, offer suggestions and was extremely helpful. I was always consulted regarding any changes to medication / treatment. My father's care and comfort always came first. Visitors were welcome at any time.

How likely would you be to recommend Manor House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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