Manor House

All in all we found Manor House to be a warm and welcoming environment with staff who wanted to be as helpful as they possibly could.

My father has been in respite care at Manor House for over four weeks and I cannot praise all the staff highly enough for the care they have given him. They have also gone above and beyond in supporting myself and dad in his difficult domestic circumstances, always keeping dad's well being at the heart of everything.

Thankyou

Since my father took up residence at Manor house, we have been delighted by the support and kindness shown to him. It was a big move for my father but with their care and expertise they gave him the support to help him to settle into his new home. All the staff have shown him respect and encouraged him to join in the activities and the events they organise for the home. All our family feel safe in the knowledge that Dad's Care needs are respected and we will be notified promptly if they have any concerns about his well-being.

Thank you Manor House for all your support to mum, dad & families.

My mum has been in this care home for 6 months now having gone in for respite care. That has now turned into a full care package. The care mum has received has been nothing short of exceptional, the staff are so kind and friendly and they always let us know what is going on which we truly appreciate. The home is clean and tidy at all times and mum is always looked after. We are able to come and go as much as we like and this leaves us assured that mum is always being looked after at all times. We feel that the staff really care about mum and this for us is priceless

When we visited the home it is a lovely clean and well maintained facility. However, I question their ability to cope with advanced/complex dementia as stated. My mum moved here from another care home to be closer to us so that we could visit her regularly. She was shortly found to be suffering from a urine infection which combined with dementia and moving to a new home meant that she was highly confused and her mobility was affected. She did demonstrate aggression to the staff which had only happened once previously in another care home during another episode of a urine infection. Mum was then admitted to hospital who confirmed the infection was no longer present. I spoke with the care home to discuss my mums situation but was advised that they were busy due to a Xmas party and they no longer wanted mum there. A few days later they called and asked me to clear out her room. This was very distressing for us just before Xmas. Be very wary as they don't deal with dementia well at all.

Mum has been at Manor Lodge since July. She settled in very well and enjoys the activities and outings and she so often says how kind and caring the staff are. Our family feel warmly welcomed as part of the Manor family. There is lots of smiling and laughter and celebration of seasonal events. These things are important as it is mum's home and it feels like home when we are there, too. The important things are all exceptionally well done: health care, GP visits, prescriptions, medication etc. Mum has a lovely room, with her precious things and walls full of her favourite pictures. Everywhere is bright and clean and folks are often together in various locations in the building and in the summer, in the lovely gardens. The staff foster friendships and community among the residents and I find it a place full of life. Parties for families to join in as well as connections with local community, including Blofield Church. Our family could not wish for a better place for mum to be.

Manor House is outstanding and the perfect home.

The home is always clean and tidy and every one is well kempt.

All the staff know and respect the residents as individuals, noticing if their routine changes and taking the time and care to check in with them. They have been very supportive in helping us navigate some new health challenges for Mum too, caring not just for her but for the whole family.

A wonderful care home full of amazing caring people.

Mum spent 2 years receiving the very best of care at Manor Lodge. We, as her children, were also well cared for, greeted with a smile and supported throughout. This made the experience the best it could possibly be for all of us, but for mum especially. THANK YOU ALL

The care home manager was very helpful in getting my husband transferred from the hospital where he had developed a grade 3 sore. This subsequently healed under the care and monitoring at Manor House. Each individual was nothing short of excellent in the care and support they offered - the only factor which stopped us choosing excellent for the rating was a period of staff turnover which meant the remaining staff, through no fault of their own, often seemed stretched. Despite this, we have nothing but praise for their care and attentiveness, in particular the support offered towards the end of my husband's life, towards him and the whole family.

Thank you Manor House.

Being 200 miles away, good communication is essential. We have found the communication to be outstanding. If there is any concern, we are notified promptly. The entire team treat Mum and all residents as their own family and, indeed, the team at The Manor has become our extended family! Over the last two years, Mum's Dementia has worsened but the management team have supported me as I adjust to this.

We were reluctant to move Mum to a care home but knew we had no choice as she was no longer safe in her own home, from the moment Mum stepped in the door she slotted in perfectly and was made so welcome. We never imagined we would walk away feeling happy but we did as we knew mum was in safe hands. All the team at Manor House are fantastic from the domestic workers through to management. They are constantly getting the residents involved in activities and there's always a party going on for some celebration and the food is on another level, it is so good. We can't express how thankful we are to all the team for making Mum's few months that she was there so enjoyable and in Mum's last few weeks caring for her and us, her family. We will always be forever grateful for the kindness that was shown to us all.

Mum has been at Manor House for nearly a year and I'm really happy to report that she is well cared for, safe and happy. It was a hard decision to move Mum into a care home but her dementia meant that she needed care that we just couldn't give at home. It was a really difficult start for her and the rest of the family, given that she lost her husband of 63 years and we lost a father in the first week of her moving in. The staff and management have been so caring and helpful in getting her settled in and, although it took time, she now loves being there. From a relative's point of view, the staff are always pleased to see you and they keep you updated with any medical changes. They always have smiles on their faces. And they make a real effort with daily activities to keep them entertained and stimulated. Mum has been taken on a few trips away from the home and the staff have put on multiple parties (Easter, Summer, Christmas etc) which residents and relatives have enjoyed.

Mum who has dementia took up residence at Manor House in the Summer of 2024 and we as a family have been blown away by the care she has received at Manor House. Mum is well cared for by an amazing team and has settled in well. She has a lot of interaction with the staff who can often be found dancing with Mum in the lounges and I am always greeted by warm friendly staff who can answer any questions and update me on how Mum has been that day. She is well cared for, the food always looks delicious and of good quality and they always make sure mum has regular drinks throughout the day and she has eaten her meals. Excellent home and we are so grateful our mum is in a safe warm environment where she can be herself.

Manor House staff was very kind and helpful when my friend was in respite care recently. They looked after her very well. The room which she used was a good size, with a lovely outlook onto gardens. She enjoyed the food too.

My uncle went to Manor House for respite care because of health issues this extended to a few months. He was so well cared for, so happy to be there, that he decided to become a permanent resident. I cannot speak highly enough of the staff. There was always something going on and he was always included. He loved his room which was always clean and tidy as was he. My thanks to the staff for their quality of care and support of him.