Manor House

18 Yarmouth Road, Blofield, Norwich NR13 4JS
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9.8 75 Reviews
  • Manor House, Norwich
Manor House understands making a decision for a loved one is a difficult task especially when Residential Care sometimes receives adverse publicity. Manor House is owned and managed by a local family who live in South Norfolk. Professionals pride themselves on always looking to improve the service they offer and making sure the Resident comes first in whatever they do. The family is involved on a daily basis with each home supporting the Managers to ensure an ‘excellent’ service is maintained to all Residents.

Manor House is situated just a few miles East of Norwich in the village of Blofield and is a home for elderly people without Dementia. In the summer of 2012 they also opened a person centred dementia care facility. Tom Ground, the architect, who, having won a number of awards for residential care facilities, has incorporated a number of design features that will help enable residents with dementia to lead a full and as active life as possible.   

The provider is proud of the homes they offer, careful to make sure they feel like a home rather than a hotel, using good quality furnishings and making sure they are well maintained inside and out.

The long standing manager, is supported by a well trained team of staff who proudly deliver person centred care, daily activities, and lovely traditional home cooked food.

Manor House provides both long and short term care.
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Care Provided by Manor House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

These fees exclude hairdressing, foot health practitioner, newspapers and external appointments.

These prices are only a guideline, please contact Manor House to find out the exact price for your requirements.

Contact Manor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Manor House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Iuliana Bida (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (41)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Please telephone to arrange a visit

Parking

  • Free parking on site

Manor House Reviews (75)

9.8

Manor House has a Review Score of 9.8 (9.812) out of 10, based on 28 reviews in the last 2 years.
Over all time Manor House has 75 reviews.

Overall Experience
  • 68
  • 6
  • 0
  • 0
  • 1
Date Published
  • 75
  • 7
  • 10
  • 28
  • 47
Reviewer Connection to Manor House
  • 40
  • 14
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 75, showing 41-60
Review from Lizbeth (Daughter of Resident) published on 17 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Manor House since coming out of hospital in May after a bout of pneumonia, mum is enjoying all aspects of the home ( the staff, hairdresser, manicure, food, room, activities and most of all the way she has been made to feel very special right from the very moment she went in there
). The care and dedication from the staff are absolutely amazing, nothing is too much for them during these extremely challenging times and this is reflected in the way my mum has become a much happier and well person. The fact I can only manage to chat via Wattsapp or looking through the lounge room window and knowing this is keeping my mum and the staff COVID safe and well is very reassuring, the time will come when I can give her a cuddle up until then I’m happy that she’s being cared for in such a brilliant place and I can wait.
Thank you for making my mums life great again stay safe
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Review from Grahame R (Son of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum is a resident in Manor Lodge which is part of Manor House.
Manor Lodge has made our mum very happy indeed. The facilities, cleanliness and hospitality for relatives and visitors is great. The real difference for the residents is the genuine quality of the caring by the staff. The residents
are not numbers, they are people with needs and nothing seems to be too much trouble. The staff at Manor Lodge are exceptional, they always go the extra mile and consistently do their best to make residents feel happy, safe and cared for. They manage to create a warm, friendly and welcoming atmosphere. I have never scored any service solid 10's for us so far but Manor House has achieved a platinum standard, well done, please maintain this standard.
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Review from Susan (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found to be clean and tidy. Staff helpful.
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Review from R H (Son of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Manor House care home for five years and received excellent care and support over that time, being treated with dignity and respect. The staff at the care home showed great patience and thoughtfulness towards my mother as dementia set in and she needed so much more attention.
As my mother's closest relative I was always kept informed by the care home staff of any issues concerning my mother's health.
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Review from Carol P (Daughter of Resident) published on 13 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law spent ten very happy months here before her recent death. Her health improved with regular, intensive care, she made new friends and she enjoyed the many social activities as far as possible given her limited hearing. The care given to her during her final days from everyone on the
team was second to none.
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Review from Julie T (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with my father's care. Always friendly, caring staff. Excellent meals and always spotlessly clean. My father's carer does a wonderful job.
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Review from J D (Son of Resident) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cheerful and friendly staff.
Activities no longer seem to include 1-1 pampering. It has been good Mum has been persuaded to have her meals with another lady but only seems to be one carer. The maintance of house and garden is fine - would welcome repainting of Mum's room.
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Review from Elizabeth B (Friend of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always friendly and polite. Our friend is happy and well taken care of.
Amenities good and always clean. Staff are attentive.
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Review from A T (Granddaughter of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My granny is very happy in this care home. The staff are always very friendly and helpful. Granny feels very safe and she enjoys the food.
The garden in the summertime is particularly lovely and Granny always enjoys sitting there.
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Review from R P (Granddaughter of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and caring. My grandmother is very happy at this home, she likes everything about it, the food, staff, other residents. She says she feels safe.
We enjoyed the summer fair and Christmas party.
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Review from M M (Daughter of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Manor House for a show around for my father. I was very impressed about the staff engagement with the residents.
The manager was very friendly, giving me the feeling that this is the place where my father should be with no doubt.
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Review from Gillian A (Daughter of Resident) published on 7 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff have a real understanding of my Mothers needs and are kind, compassionate and patient. She is very happy in Manor House.
Initially, the management also understood the family’s needs and nothing was too much trouble.
The care home itself is well maintained and her room is bright, spacious
and cheerful. I very much feel I made the right choice in placing her there. I am encouraged to visit at any time and am always made to feel very welcome.
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Review from Stuart L (Son of Resident) published on 10 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly atmosphere. The staff always greet us with a warm welcome and take great care of our parents. Nothing is too much trouble and they are very alert to small changes in our parent's wellbeing, arranging for the nurse or doctor to call when needed. We feel lucky to have found Manor House
and would happily recommend to friends and family seeking a great care home.
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Review from Helen T (Granddaughter of Resident) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. Lovely and caring staff. Resident happy here.
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Review from J P (Son of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is safe, well and content. She loves the food and her surroundings. Failing hearing restricts her involvement more and more but staff know this and try to engage her whenever possible. When ill in bed we could not fault the care from the staff and the local surgery.
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Review from Valerie R (Daughter of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I (we as a family) are extremely happy with all the levels of care, patience, help and understanding shown and given to us all. We have worked in the care industry over the years, things have changed so much since we worked in the industry. We love the way we are treated, including our mum, as with
all the kindness and family orientated awareness, making it feel as if it is our and their own home too. The dedication shown to their work and residents is fantastic.
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Review from D C (Wife of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care my husband received during his short stay at The Manor House prior to his passing. He was treated with kindness, compassion and dignity and we felt one of the family as soon as we arrived. The staff were so caring to him and me and did everything to make a very
difficult and sad time bearable. Thank you.
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Review from Anthony B (Brother-in-law of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff at Manor House looking after my sister in law just wonderful.
All kind and very helpful in a situation I'm sure is not easy for staff, I find when I pop over from Toronto, which is often, staff are fab.
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Review from Christine H (Friend of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There has been a change at this home recently. It is now much much better.
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Review from Terence C (Son of Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely. Staff look after residents excellently. My mum came in from hospital with a chest infection and her legs and feet were bad. In the time she has been here she has come on in leaps and bounds. We cannot praise the home enough.
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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.812 for Manor House is calculated as follows: ( (284 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 324 Ratings = 4.812
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Iuliana

Iuliana Bida

Job Title: Manager Joined: 2018

Meet our Manager - Iuliana Bida
Iuliana began her career at Manor House in 2018, as a
carer, proving to be adedicated member of the
team with her real passion for the care of our residents.
Progression soon followed to a more senior role whilst also gaining an NVQ in Social Care, Level 3. This was
followed up with a Level 5 in Leadership and
Management, giving her a deeper understanding of
the skills and knowledge required for managing
residents and staff within her care, and focussing on
the creation of a happy and positive environment in
which to live.


Iuliana is supported by a loyal team who will welcome you to Manor House & Lodge.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor House to verify any information. View our terms and conditions. Manor House has an Enhanced Service - more info.