
Very happy with my father's care. Always friendly, caring staffJulie T(Daughter of Resident/Service User)



Very happy with my father's care. Always friendly, caring staffJulie T(Daughter of Resident/Service User)



Manor House understands making a decision for a loved one is a difficult task especially when Residential Care sometimes receives adverse publicity. Manor House is owned and managed by a local family who live in South Norfolk. Professionals pride themselves on always looking to improve the service they offer and making sure the Resident comes first in whatever they do. The family is involved on a daily basis with each...
Care Provided by Manor House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
These fees exclude hairdressing, foot health practitioner, newspapers and external appointments.
The price(s) shown are provided by the care home. Contact Manor House for full pricing details and T&Cs.
Contact Manor House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Swan & Cygnet Care Ltd
- Private Owned
Person in charge
- Iuliana Bida(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2012
- Number of floors: 2
Room Information
- Single Rooms (43)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (41)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Please telephone to arrange a visit
Parking
- Free parking on site
Manor House Reviews (78)
Manor House has a Review Score of 9.7 (9.727) out of 10, based on 20 reviews in the last 2 years.
Over all time Manor House has 78 reviews.
I am forever grateful that we found Manor House for Mum when she was no longer able to live on her own. There was always a lovely, positive, calm atmosphere whenever we visited. Mum had a super room which gave her plenty of space but was cosy. It was always kept spotless and tidy (as was Mum!). Mum enjoyed being with the other residents and joined in the activities. She formed strong bonds of trust and mutual respect with the staff who were always welcoming at our visits (extending that welcome to visits from Mum's dog too). The standard of communication with the home was amazing, telephone answered within a few rings, feedback given in a timely manner following any medical visits etc. I felt completely confident that I was being kept informed about what was happening in Mum's life and knew that she was in very capable hands, receiving the best care possible. My thanks to the staff for their attention and concern, they increased Mum's quality of life for her last few weeks.
My Mum was given a room here while waiting for an assessment. The staff are all so caring, professional, kind and friendly every time we see them. My mum has been mostly happy and has enjoyed activities, especially a good knees up for Mother's Day. The place is always clean, and all the staff are friendly and happy to see us. They work hard but always have time for any questions or concerns we may have. Mum loves the salon and enjoys being out in the lovely gardens. All in all, a great safe place for loved ones.
I can only put this down to the excellent care staff and management making her feel so happy and comfortable. The home has such a welcoming atmosphere and everywhere is very clean. Speaking to other residents they all seem happy and content, they have activities every day if they want to join in.
I’m amazed at how well my aunt has settled in and is enjoying living there.
Thanks to all the staff.
Mum, who has dementia and limited mobility, was admitted to Manor House in April 2023. The decision to move Mum from her home of 35 years was one of the toughest and emotionally stressful decisions for our family. We needn’t have worried. Mum settled into Manor Lodge straight away, she was welcomed with open arms by all the staff, as were our family. It is obvious to us that she is very happy in her “new home”, she is well cared for, loved and has good social interaction with the staff and other residents. It is a joy to see Mum smile and tuck into the delicious meals and snacks that are provided. It’s not just Mum that Manor House interacts with, they have always embraced our family, and that is the essence of the excellent care provided, care for all. None of Mum’s requirements could be achieved without the amazing staff, they are a wonderful team and work so hard to ensure that Mum’s needs are met. Our toughest family decision turned out to be one of the best decisions!
Lovely atmosphere and everyone is always so kind, friendly, caring and welcome. The place is very clean and well-maintained. I am very happy with the care that my beloved friend gets - every single time I come to visit her, I see her being happy, safe and well cared for. This is an outstandingly good care home in my opinion.
House and Lodge as an outstanding residential home that offers dignified and professional care for the residents. A massive thank you to all the staff.
During my visits, I have found the home to be warm and welcoming with cheerful and helpful members of staff who actively engage with Mum and have her best interests at heart.
She seems really happy and settling well. She is enjoying the food and especially the activities as she likes to be kept active and busy. Mum and I find the staff are really friendly, helpful and caring. The home is very clean and tidy. The stress and worry Mum always had in her face seems to have disappeared and we no longer have to worry that she isn’t safe now she is being cared for at Manor House.
Thank you.
Manor House has been outstanding.
My Mother transferred from hospital to Manor House at short notice in December 2023. Initially, it was to be for respite care but after six weeks she decided she would like to stay as a permanent resident. We were so impressed at how hard the staff worked to help her settle into her new environment and even when she was finding the process of adjustment tough the staff were nothing but cheerful and positive with her. When I visit, every member of staff has a smile to welcome me and time to chat if necessary. The residents are acknowledged as they go about the home and everyone gets a kind word or a smile; the environment feels very safe, supportive and non-judgemental. The room has a small en-suite and is cleaned and tidied daily. It has a door directly out to a well-kept garden area. The atmosphere feels calm and relaxed and it is evident that everybody works very hard to make it feel as much like 'home' for their residents as possible.
Mother moved into Manor House in June 2021 when her dementia meant she could no longer be cared for at home by daily carers. I feel very lucky that Manor House had a room available for Mother at short notice and I cannot speak highly enough about the care home. The staff are wonderful and the accommodation is lovely, clean and well cared for. Mother's bedroom overlooks the garden at the front and the residents have a lovely lounge overlooking the rear garden which has a large patio and gazebo for sitting out of doors when it is warmer. Mother has benefitted enormously from a loving and supportive environment, a good routine and home-cooked food. Nothing is too much trouble for the staff who are invariably kind and cheerful. I live 150 miles away and can only visit Mother irregularly but I speak to various members of staff often they always make sure I am kept up to date with anything which affects Mother's health and well-being. A first-class care home which is very well run.
Everyone at the home has been so friendly and helpful, we really do feel that nothing is too much trouble and that the staff are going above and beyond in their care for our dad, the atmosphere is warm and inviting and we can see he is safe and happy, this has been a huge relief for us all as finding good nursing care for those with dementia can be difficult but we feel this home and the staff are the perfect fit for him.
Thank you for caring for my dad over the last few years. Thank you for your patience and help in making him comfortable in a peaceful environment. Always clean with hot meals and lots of love shown to us all right up to the end. I know Dad was sometimes difficult. You are amazing - all of you. I can't thank you enough.
Deciding on a care provider for someone you love dearly is not a decision taken lightly. After much consideration, we decided on Manor House and we did not at any time regret this choice for Mum's care needs. We were extremely reassured by the care, kindness, attention and professionalism which Mum (and we as a family) received from the amazing team of staff at Manor House. Mum had quite a few medical needs which needed monitoring and I was very grateful to be kept informed. E.g. with changes in medication etc. whilst at the same time being left confident that any actions that needed to be taken had been dealt with competently and efficiently by the staff. Mum had a nice sized room which opened onto a lovely courtyard garden area. Internally and externally the house and grounds appeared to be very well maintained, clean and hygienic. Activities for mind and body were incorporated into the day for those willing and able. I would certainly recommend Manor House to others without hesitation.
Mum had dementia as well as being visually impaired and suffered a number of other medical issues. She was well cared for and staff were always friendly. The room was pleasant and had a door onto a nice courtyard with flowers and seating. I joined the home's social media group and was always encouraged to see photos of residents enjoying themselves at the numerous activities that were laid on. Mum wasn't able to participate in many of the activities due to her poor eyesight but it was encouraging to see the friendly environment she was in.
I would recommend Manor House it's the kind of place I would like to end up in when the time comes!
My mother's stay coincided with Covid restrictions which was very difficult for residents, staff and visitors alike. Nevertheless, the staff were invariably friendly, helpful, competent and extraordinarily cheerful. Despite my mother's severe swallowing problems, she was well nourished and put on weight during the time she was there. Personal hygiene was very good; she was always clean and well turned out and received monthly visits from a chiropodist and hairdresser. I was informed of any medical issues and the cooperation between the home and the local medical practice was excellent. The management was well organised, and they and the staff went out of their way to celebrate such occasions as Christmas, Easter, Jubilees and birthdays. There is a nice garden which is a great benefit when visiting during the warmer months. Overall, I would strongly recommend Manor House and I have enormous admiration for the staff who have done a magnificent job in very demanding circumstances.
My friend enjoys the gardens at the care home and is particularly happy to spend time outside, with or without others. She is well cared for and supported to access medical care as needed. Her likes and dislikes are well catered for and I am kept informed of her progress and any changes in her health. Her room is lovely, securely opening onto the garden.
I have always appreciated the care at Manor House. Staff have always been approachable and sensitive to my mother's needs. During the pandemic, they have been excellent under very difficult conditions.
The building is beautiful and the grounds are attractive. Her room looks out over the internal garden. I am so glad I chose it for my mother, it couldn't be better.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 March 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Manor House.
There are no upcoming events for Manor House.
Awards / Recognitions (1)
- 15 Oct 2025Recipient: Swan & Cygnet Care Ltd
Accreditations
There are no accreditations posted yet for Manor House.
Meet the Team (1)

Iuliana began her career at Manor House in 2018, as a
carer, proving to be adedicated member of the
team with her real passion for the care of our residents.
Progression soon followed to a more senior role whilst also gaining an NVQ in Social Care, Level 3. This was
followed up with a Level 5 in Leadership and
Management, giving her a deeper understanding of
the skills and knowledge required for managing
residents and staff within her care, and focussing on
the creation of a happy and positive environment in
which to live.
Iuliana is supported by a loyal team who will welcome you to Manor House & Lodge.
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