Manor House

My friend whom I have known for over 50 years and cared for over the last 15 years became a resident at Manor House in May 2023 due to deteriorating ability to care for herself. I found Manor House when I was looking locally to ensure I could visit her easily. My friend has received excellent care and attention over her time there. The home is always clean, never smells anything other than pleasant. My friend's care is personalised, she has all her specific needs and desires met. Manor House has a strong management team, stable cohort of staff and they keep me informed of everything involving my friend. The staff are all polite and efficient. My friend speaks highly of all of them. The food is hot and varied. At almost 93, my friend's health has been excellent throughout her stay here. I would highly recommend it. As a nurse myself I am delighted at the care and attention she receives. I would like to thank all the staff for their care and compassion.

I am forever grateful that we found Manor House for Mum when she was no longer able to live on her own. There was always a lovely, positive, calm atmosphere whenever we visited. Mum had a super room which gave her plenty of space but was cosy. It was always kept spotless and tidy (as was Mum!). Mum enjoyed being with the other residents and joined in the activities. She formed strong bonds of trust and mutual respect with the staff who were always welcoming at our visits (extending that welcome to visits from Mum's dog too). The standard of communication with the home was amazing, telephone answered within a few rings, feedback given in a timely manner following any medical visits etc. I felt completely confident that I was being kept informed about what was happening in Mum's life and knew that she was in very capable hands, receiving the best care possible. My thanks to the staff for their attention and concern, they increased Mum's quality of life for her last few weeks.

My Mum was given a room here while waiting for an assessment. The staff are all so caring, professional, kind and friendly every time we see them. My mum has been mostly happy and has enjoyed activities, especially a good knees up for Mother's Day. The place is always clean, and all the staff are friendly and happy to see us. They work hard but always have time for any questions or concerns we may have. Mum loves the salon and enjoys being out in the lovely gardens. All in all, a great safe place for loved ones.

I’m amazed at how well my aunt has settled in and is enjoying living there.

Thanks to all the staff.

Mum, who has dementia and limited mobility, was admitted to Manor House in April 2023. The decision to move Mum from her home of 35 years was one of the toughest and emotionally stressful decisions for our family. We needn’t have worried. Mum settled into Manor Lodge straight away, she was welcomed with open arms by all the staff, as were our family. It is obvious to us that she is very happy in her “new home”, she is well cared for, loved and has good social interaction with the staff and other residents. It is a joy to see Mum smile and tuck into the delicious meals and snacks that are provided. It’s not just Mum that Manor House interacts with, they have always embraced our family, and that is the essence of the excellent care provided, care for all. None of Mum’s requirements could be achieved without the amazing staff, they are a wonderful team and work so hard to ensure that Mum’s needs are met. Our toughest family decision turned out to be one of the best decisions!

Lovely atmosphere and everyone is always so kind, friendly, caring and welcome. The place is very clean and well-maintained. I am very happy with the care that my beloved friend gets - every single time I come to visit her, I see her being happy, safe and well cared for. This is an outstandingly good care home in my opinion.

House and Lodge as an outstanding residential home that offers dignified and professional care for the residents. A massive thank you to all the staff.

Thank you.

Manor House has been outstanding.

My Mother transferred from hospital to Manor House at short notice in December 2023. Initially, it was to be for respite care but after six weeks she decided she would like to stay as a permanent resident. We were so impressed at how hard the staff worked to help her settle into her new environment and even when she was finding the process of adjustment tough the staff were nothing but cheerful and positive with her. When I visit, every member of staff has a smile to welcome me and time to chat if necessary. The residents are acknowledged as they go about the home and everyone gets a kind word or a smile; the environment feels very safe, supportive and non-judgemental. The room has a small en-suite and is cleaned and tidied daily. It has a door directly out to a well-kept garden area. The atmosphere feels calm and relaxed and it is evident that everybody works very hard to make it feel as much like 'home' for their residents as possible.

Mother moved into Manor House in June 2021 when her dementia meant she could no longer be cared for at home by daily carers. I feel very lucky that Manor House had a room available for Mother at short notice and I cannot speak highly enough about the care home. The staff are wonderful and the accommodation is lovely, clean and well cared for. Mother's bedroom overlooks the garden at the front and the residents have a lovely lounge overlooking the rear garden which has a large patio and gazebo for sitting out of doors when it is warmer. Mother has benefitted enormously from a loving and supportive environment, a good routine and home-cooked food. Nothing is too much trouble for the staff who are invariably kind and cheerful. I live 150 miles away and can only visit Mother irregularly but I speak to various members of staff often they always make sure I am kept up to date with anything which affects Mother's health and well-being. A first-class care home which is very well run.

Everyone at the home has been so friendly and helpful, we really do feel that nothing is too much trouble and that the staff are going above and beyond in their care for our dad, the atmosphere is warm and inviting and we can see he is safe and happy, this has been a huge relief for us all as finding good nursing care for those with dementia can be difficult but we feel this home and the staff are the perfect fit for him.

Thank you for caring for my dad over the last few years. Thank you for your patience and help in making him comfortable in a peaceful environment. Always clean with hot meals and lots of love shown to us all right up to the end. I know Dad was sometimes difficult. You are amazing - all of you. I can't thank you enough.

Deciding on a care provider for someone you love dearly is not a decision taken lightly. After much consideration, we decided on Manor House and we did not at any time regret this choice for Mum's care needs. We were extremely reassured by the care, kindness, attention and professionalism which Mum (and we as a family) received from the amazing team of staff at Manor House. Mum had quite a few medical needs which needed monitoring and I was very grateful to be kept informed. E.g. with changes in medication etc. whilst at the same time being left confident that any actions that needed to be taken had been dealt with competently and efficiently by the staff. Mum had a nice sized room which opened onto a lovely courtyard garden area. Internally and externally the house and grounds appeared to be very well maintained, clean and hygienic. Activities for mind and body were incorporated into the day for those willing and able. I would certainly recommend Manor House to others without hesitation.

I would recommend Manor House it's the kind of place I would like to end up in when the time comes!

My mother's stay coincided with Covid restrictions which was very difficult for residents, staff and visitors alike. Nevertheless, the staff were invariably friendly, helpful, competent and extraordinarily cheerful. Despite my mother's severe swallowing problems, she was well nourished and put on weight during the time she was there. Personal hygiene was very good; she was always clean and well turned out and received monthly visits from a chiropodist and hairdresser. I was informed of any medical issues and the cooperation between the home and the local medical practice was excellent. The management was well organised, and they and the staff went out of their way to celebrate such occasions as Christmas, Easter, Jubilees and birthdays. There is a nice garden which is a great benefit when visiting during the warmer months. Overall, I would strongly recommend Manor House and I have enormous admiration for the staff who have done a magnificent job in very demanding circumstances.

My friend enjoys the gardens at the care home and is particularly happy to spend time outside, with or without others. She is well cared for and supported to access medical care as needed. Her likes and dislikes are well catered for and I am kept informed of her progress and any changes in her health. Her room is lovely, securely opening onto the garden.

I have always appreciated the care at Manor House. Staff have always been approachable and sensitive to my mother's needs. During the pandemic, they have been excellent under very difficult conditions.

The building is beautiful and the grounds are attractive. Her room looks out over the internal garden. I am so glad I chose it for my mother, it couldn't be better.