The Limes

16a Drayton Wood Road, Hellesdon, Norwich NR6 5BY

The Limes, in Norwich, specialises in dementia care, with an environment that is ideal for adults with declining cognitive ability and a team trained to support some of the complex issues that can arise.

The aim is to carry out professional care that also support individual dignity, with a commitment to allowing residents to be as independent as possible and enjoy an active lifestyle.

Pleasant and peaceful surroundings are also ideal for respite and day care.

Group: Norfolk Care Homes

Person in charge: Jo Coker (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 38

Shared Rooms: 4

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single £523 – £850 (These prices are only a guideline, please contact The Limes to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Limes: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.3 out of 10 for The Limes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for The Limes in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for The Limes is calculated as follows: ( (54 Excellents x 5) + (18 Goods x 4) ) ÷ 72 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 4.54 Points relating to the number of positive Reviews for The Limes is based on 5 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 5 Reviews ÷ 9.2 Target = 0.543

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 The Limes has a Review Score of 9.3 (9.290) out of 10 and an Average Rating of 4.8 out of 5 from 6 Reviews over all time

Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Limes?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Limes

  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

The new regional manager and manager were exceptional whilst my dad was staying. He came in for respite and didn't even know he was in a care home, he felt so relaxed he didn't want to come home.
I would highly recommend. I found the property so clean and the food was enjoyed.
Great team, super experience.

How likely would you be to recommend The Limes? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My dad enjoyed his respite stay at The Limes. He enjoyed the food and said the room was fantastic with a view over a courtyard that he had access to.
The room was kept clean and his laundry was done as well. Overall very happy.

How likely would you be to recommend The Limes? Extremely Likely

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Average Rating:   4.6 out of 5

Amazing place. Home very clean amazing and treat people with respect. My nan is currently there and been there for a number of years. Went late at night and night staff great. New regional manager very nice. Nice to see management team there late at night.
Fab place would highly recommend.

How likely would you be to recommend The Limes? Extremely Likely

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Average Rating:   5 out of 5

I would give a good impression when describing 'The Limes' to anyone but I never make recommendations about anything.
When I last reviewed the home, I put good in each option as I think each option varies between good and excellent depending on circumstances. The same with the staff, some really are excellent.
My mum settled in well at 'The Limes' and was well cared for as they have the facilities to help the residents more easily.
Because of dementia, activities have to be kept simple and the staff work hard to help residents participate if they wish to and to organise seating and wheelchairs for watching entertainment and also sometimes being part of the entertainment. Charlie, the dog who visited was so very popular with my Mum, me and most of the other residents and staff and it is lovely to see how animated some residents become when seeing dogs, babies and children.
Thank you for the care you took of my mum to the end. I am so grateful.

How likely would you be to recommend The Limes? Neither Unlikely or Likely

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Average Rating:   4.3 out of 5

There is always a warm welcome from all the staff. We have a dog "Charlie" who is allowed into the home. When Charlie meets with the people of The Limes she just brings happiness. Everyone loves Charlie our black lab. Mentioning Charlie is important because she brings so much happiness not only to my wife but others in the home.

How likely would you be to recommend The Limes? Extremely Likely

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Average Rating:   5 out of 5

My wife is well looked after at this home. The staff are very friendly and helpful, with endless patience.

How likely would you be to recommend The Limes? Likely

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Average Rating:   4.6 out of 5

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