Search...

The Limes

16a Drayton Wood Road, Hellesdon, Norwich, Norfolk NR6 5BY
Norfolk Care Homes Logo
Jobs
The Limes logo
The Limes, Norwich
The Limes, Norwich
The Limes, Norwich

The Limes, in Norwich, specialises in dementia care, with an environment that is ideal for adults with declining cognitive ability and a team trained to support some of the complex issues that can arise.

The aim is to carry out professional care that also support individual dignity, with a commitment to allowing residents to be as independent as possible and enjoy an active lifestyle.

Pleasant and peaceful surroundings are also ideal for respite and day care.

Care Provided by The Limes

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,190 - £1,500£1,200 - £1,500
Residential Dementia Care£1,190 - £1,500£1,200 - £1,500

Contact The Limes to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Luke Evans (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (7)

The Limes Reviews (12)

Submit a Review
8.3

The Limes has a Review Score of 8.3 (8.332) out of 10, based on 4 reviews in the last 2 years. Over all time The Limes has 12 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Limes
Loading...
Showing 12 reviews matching selected criteria
Review from Ann L (Daughter of Resident) published on 28 May 2026 Submitted via Postal Card
Overall Experience

The carers are all very helpful and cheerfyl. My mother has most of her meals in her room, that is her request. Most time she is not offered any condiments or serviettes. It would be nicer if bed linen was ironed.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E W (Son of Resident) published on 19 September 2025 Submitted via Website
Overall Experience
Just lovely caring staff , always keeps an eye on her , just a really good family atmosphere. .

Really good food , rooms are kept clean and maintenance is good too .. would highly recommend to anyone wanting good care

Reply from Karma Wensley, Regional Manager at The Limes

Thank you for your valued feedback. We will share the details with the team, please do let us know if you have any issues or concerns.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from C P (Daughter of Resident) published on 28 August 2025 Submitted via Website
Overall Experience
My Mum has been here since 23rd May 2025 and has settled in well. All the staff are amazing, can't do enough for Mum or me and my family when we visit.
The food is so good and the great thing is for £2 I can stay for a 2 course meal. .

The home is always clean and fresh and I can't rate them highly enough, I love visiting Mum and the staff are so friendly and welcoming .

Reply from Karma Wensley, Regional Manager at The Limes

Thank you for your review, it's our pleasure to care for Mum. We're pleased to hear you are happy with Mum's care. We look forward to seeing you and family when you visit. Please just pop in and see the management team if you do have any concerns.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Annette H (Wife of Resident) published on 12 August 2025 Submitted via Website
Overall Experience

I came in to see my husband this afternoon and I have to say a massive thankyou to you all. He didn't know me to start with which I always find sad. He was ok after a few minutes. I always feel so cared for when I come to see him. You and your staff are brilliant. Just as you were with my sister . I always feel that with you all I have one big family which is very important. I miss him so much but I know that he is getting the best attention from you all. For that I cannot thank you enough. In my eyes you are all STARS. I don't like to stop you all when you are busy but I hope you will take this as a massive THANKYOU SO MUCH

Reply from Karma Wensley, Regional Manager at The Limes

Thank you for your lovely feedback, we will make sure this is shared with the team. We all look forward to your visits each week.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D T (Son of Resident) published on 18 December 2023 Submitted via Postal Card
Overall Experience

My mother decided to go into a home in her late nineties. The Limes was recommended by a close friend whose mother had been a resident. Following a respite care stay, she decided to move in. The home is all about the residents, and the staff are kind and friendly. My mother enjoyed all the activities when she can. As she is now in her 100th year, she needs more help, and the staff are very important to my mother now, and we cannot fault them.

Reply from Karma Wensley, Regional Manager at The Limes
Thank you for your valued feedback and support.

It's a pleasure to have Mum in our care and for her to be very much part of the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deborah R (Daughter of Resident) published on 24 November 2023 Submitted via Website
Overall Experience

All the staff at The Limes are absolutely amazing, they’re always smiling and they all do their very best to care for our loved ones. They got Mum interacting with all the staff and the other residents and within a couple of days, her smile was back. They do daily activities and are completely inclusive. They communicate with families with a weekly newsletter and share pictures and videos of the fun they have, they’re safeguarding is second to none, all doors are locked with codes that only staff know, they welcome daily phone calls and give us regular updates. They know the meaning of the word care.

Reply from Karma Wensley, Regional Manager at The Limes

Thank you so much for your feedback. We were very privileged to care for Mum and there is something very infectious about her smile.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Laura S (Daughter of Resident) published on 4 December 2018 Submitted via Postal Card
Overall Experience
The new regional manager and manager were exceptional whilst my dad was staying. He came in for respite and didn't even know he was in a care home, he felt so relaxed he didn't want to come home.
I would highly recommend. I found the property so clean and the food was enjoyed.

Great team, super experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kerry G (Son of Resident) published on 27 September 2018 Submitted via Postal Card
Overall Experience
My dad enjoyed his respite stay at The Limes. He enjoyed the food and said the room was fantastic with a view over a courtyard that he had access to.

The room was kept clean and his laundry was done as well. Overall very happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracy W (Granddaughter of Resident) published on 27 June 2018 Submitted via Website
Overall Experience
Amazing place. Home very clean amazing and treat people with respect. My nan is currently there and been there for a number of years. Went late at night and night staff great. New regional manager very nice. Nice to see management team there late at night.

Fab place would highly recommend.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peggy S (Daughter of Resident) published on 6 February 2018 Submitted via Website
Overall Experience
I would give a good impression when describing 'The Limes' to anyone but I never make recommendations about anything.
When I last reviewed the home, I put good in each option as I think each option varies between good and excellent depending on circumstances. The same with the staff, some really are excellent.
My mum settled in well at 'The Limes' and was well cared for as they have the facilities to help the residents more easily.
Because of dementia, activities have to be kept simple and the staff work hard to help residents participate if they wish to and to organise seating and wheelchairs for watching entertainment and also sometimes being part of the entertainment. Charlie, the dog who visited was so very popular with my Mum, me and most of the other residents and staff and it is lovely to see how animated some residents become when seeing dogs, babies and children.

Thank you for the care you took of my mum to the end. I am so grateful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from William F (Husband of Resident) published on 19 May 2017 Submitted via Postal Card
Overall Experience

There is always a warm welcome from all the staff. We have a dog "Charlie" who is allowed into the home. When Charlie meets with the people of The Limes she just brings happiness. Everyone loves Charlie our black lab. Mentioning Charlie is important because she brings so much happiness not only to my wife but others in the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D C (Husband of Resident) published on 8 May 2017 Submitted via Postal Card
Overall Experience

My wife is well looked after at this home. The staff are very friendly and helpful, with endless patience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 October 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for The Limes.

Upcoming Events

There are no upcoming events for The Limes.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Limes.

Accreditations

There are no accreditations posted yet for The Limes.

Meet the Team (1)

Luke Evans
Luke EvansJob Title:Registered ManagerJoined: 2018

“I have been working within the care sector since 2012. I initially started within a residential dementia home, whilst studying access to science & nursing at college. After college, I decided to continue in care. I started working as a care assistant & worked up to a bank senior within a residential home. I then started a full-time senior position within another home & worked between both.

In my spare time, I volunteered with St John Ambulance as an Advanced First Aider. Covering events across Norfolk with other volunteers. Due to work commitments, I no longer had time to volunteer.

Following this, I worked providing non-emergency patient transport within Norfolk. Transporting patients to/from appointments & supporting discharge from the hospital. I have also worked with horses as a freelance instructor. I started at The Limes in 2018 as a Senior Care Assistant & moved into my current Deputy Manager role in 2019. I am passionate about providing person-centred care & enhancing the lives of those within our care.”

Frequently Asked Questions about The Limes

What types of Care is The Limes registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Limes have?

There are 38 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at The Limes?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Limes to the centre of Norwich?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Limes to verify any information. View our terms and conditions. The Limes has an Enhanced Service -more info.