Scarborough House is a small, low-dependency residential care home in Wells-next-the-Sea, North Norfolk - a Victorian building on a real street, just a quarter of a mile from the sea, where a small group of up to seventeen residents enjoy a warm, family-style environment.
People of the home still go to the hairdresser, take their scooter to the high street, attend their local church or Day Centre, and sit outside...
Scarborough House is a small, low-dependency residential care home in Wells-next-the-Sea, North Norfolk - a Victorian building on a real street, just a quarter of a mile from the sea, where a small group of up to seventeen residents enjoy a warm, family-style environment.
People of the home still go to the hairdresser, take their scooter to the high street, attend their local church or Day Centre, and sit outside chatting to neighbours. Residents who are able may go for walks with complete autonomy. Life here does not stop - it simply continues at a gentler pace.
Rooms feel like home because your loved ones can bring their own furniture, photographs, and belongings. The building has a large conservatory, two lounges, and a dining room that once served as a restaurant and still feels like one.
Not Clients. Not Patients. Not Service Users. Individual People. There is no distress in the air. It feels like a house full of people who happen to be older, being looked after by people who genuinely like them.
The staff team is stable and experienced - most senior staff have been in post between ten and twenty-five years. The staff who looked after your loved one last week are the same staff who will look after them the following week. No agency staff are used. NVQ qualifications across the team range from Level 2 to Level 7.
The home operates to a consistently high standard every day, for every person, delivering person-centred approaches as a natural and ongoing part of its everyday practice.
A health professional from the local GP surgery visits twice a week; people are seen promptly, and treatment is not delayed over a weekend.
Visitors are welcome without an appointment at any time.
Weekly fees reflect the size and position of the room chosen, with a range across the available accommodation. All fees include accommodation, all meals and drinks, personal care, laundry, medications management, and all day-to-day living costs. In-house chiropody is available at an additional charge. Hairdressing is carried out by a local trusted hairdresser and charged separately. Families are encouraged to discuss room options and corresponding fees directly with the home to find the best fit for their loved one's needs and preferences.
The price(s) shown are provided by the care home. Contact Scarborough House for full pricing details and T&Cs.
Contact Scarborough House to confirm what's included and get a personalised quote:
Scarborough House has a Review Score of 9.3 (9.332) out of 10, based on 7 reviews in the last 2 years.
Over all time Scarborough House has 7 reviews.
I have lived at Scarborough House for nearly 2 years and its the best decision I have ever made, I am happy and contented here the staff are kind thoughtful and human, we have good home cooked meals and I love my room, all arranged as I want, my friends and family come and go as they wish.
I have lived at Scarborough House for nearly 2 years and its the best decision I have ever made, I am happy and contented here the staff are kind thoughtful and human, we have good home cooked meals and I love my room, all arranged as I want, my friends and family come and go as they wish.
Thank you for sharing this - this means a great deal to us. We are glad this is your home, and that the people you love are always welcome here. With warm wishes
My husband moved into residential care six weeks ago. He was given a warm welcome and every effort was made to ensure his needs were met. He has since settled well and is content. Most of the staff have worked there for a considerate number of years and created a friendly family atmosphere.
My husband moved into residential care six weeks ago. He was given a warm welcome and every effort was made to ensure his needs were met. He has since settled well and is content. Most of the staff have worked there for a considerate number of years and created a friendly family atmosphere.
Thank you for sharing this so early into your husband's time with us - it is lovely to hear he has settled well and feels content. That family atmosphere you mention is something we are genuinely proud of. With warm wishes
After rehab, attempts to recover his mobility failed, and he required 24/7 care, and was then admitted to...
During his final 10 weeks, staff showed him such tender, loving care -often beyond the call of duty, and with humour.
Thank you for sharing your husband's journey with us - from those difficult months before he arrived, to the life he found here at Scarborough House. It means a great deal to know he settled in, was cared for with respect through every stage, and that in his final weeks our team were able to be...
Thank you for sharing your husband's journey with us - from those difficult months before he arrived, to the life he found here at Scarborough House. It means a great deal to know he settled in, was cared for with respect through every stage, and that in his final weeks our team were able to be there for him - and for you - in the way that truly mattered. We are glad he was with us. With warm wishes
The staff are all...
I really couldn't ask for any better.
Thank you so much for these wonderful words - they mean a great deal to the whole team. With warm wishes
I visited a friend - one of the Residents of Scarborough House Home N.Norfolk . My immediate thoughts on my first visit there was that it was good, good welcoming from the staff, clean and a good relaxed feeling was evident .when I was looking for a care Home for my own Mother it was difficult to...
Linda
Thank you so much for this - and how lovely that your visits here left such a warm impression. With warm wishes
My mother-in-law has been here for several years now. They are a good price, swapped out their furniture for hers, she has a good sized room and they are local. Good Wi-Fi, so she can stay in contact with family abroad, they help her if needed. During Covid they sent photos of her and did video...
They do outings, local clubs, social gatherings and celebrations, birthday teas are always special (tasty too). It's like a big happy family, supportive, kind, patient and have a laugh too. Would choose again and definitely recommend.
Thank you so much for taking the time to share this - it means a great deal to us. The pandemic years were difficult for everyone, and keeping families connected when visits weren't possible was something we felt strongly about. Knowing that those small gestures made a difference is wonderful to...
Thank you so much for taking the time to share this - it means a great deal to us. The pandemic years were difficult for everyone, and keeping families connected when visits weren't possible was something we felt strongly about. Knowing that those small gestures made a difference is wonderful to hear. We are delighted your Mother-in-law feels at home here - and that the birthday teas are passing the taste test. We will pass your kind words on to the whole team. With warm wishes
I looked at several Care Homes before picking Scarborough House, others had...
Over the years they have been outstanding. Mum and I have been most happy with our choice.
Thank you so much for sharing your experience with us - and what a wonderful thing to read. Eight years is a long time, and the fact that you and your Mum have felt at home here throughout means more to us than any inspection result ever could. We remember that first unannounced visit well - and we...
Thank you so much for sharing your experience with us - and what a wonderful thing to read. Eight years is a long time, and the fact that you and your Mum have felt at home here throughout means more to us than any inspection result ever could. We remember that first unannounced visit well - and we are so glad you felt welcome. Your kind words will mean a great deal to the whole Team. We are proud to have your Mum with us, and we look forward to many more birthday high teas together. With warm wishes.
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Kamil has worked at Scarborough House for eleven years — starting as a carer, moving to a senior carer, and for the past six years serving as...
Kamil has worked at Scarborough House for eleven years — starting as a carer, moving to a senior carer, and for the past six years serving as Registered Manager. The home is not something Kamil manages from a distance. It is something he has grown up in professionally, from the floor upwards.
Because his career began in hands-on care, Kamil has a clear understanding of what good care actually looks like in practice — not on paper. What it takes to support someone with dignity at six in the morning, and what families need to hear when they are worried. That background shapes everything about how Scarborough House is run.
His approach is straightforward. Residents should feel like people, not service users. Families should feel genuinely welcome, not managed. And staff should feel supported and valued — because the quality of care in any home is only ever as good as the people delivering it.
Scarborough House has consistently achieved very high ratings across all formal inspections. Kamil is proud of that — but prouder still that those results reflect how the home works every day, not just on inspection day.
Charlie has built her career in care over nearly two decades — beginning as a Care Assistant in a mental health unit, moving into community-based...
Charlie has built her career in care over nearly two decades — beginning as a Care Assistant in a mental health unit, moving into community-based domiciliary care, and for the past eight years growing within Scarborough House from Care Assistant through to Senior Carer and now Care Manager. Her progression has been steady and earned, shaped by hands-on experience at every stage.
Her early years in mental health gave her a strong understanding of complex needs and the importance of patience, consistency, and empathy. This was followed by over a decade in community care, supporting people in their own homes with day-to-day living — from personal care and meals to medication and emotional support. That experience of working independently, building trust quickly, and adapting to each individual still informs how she works today.
Charlie's approach to care is simple and consistent — people should be seen as individuals, not service users. Families should feel informed and reassured, not left wondering. She places a strong emphasis on transparency and communication, ensuring relatives feel involved. Charlie's great passion is medication management.
As Care Manager, she works closely alongside the Registered Manager, playing a central role in maintaining standards and continually striving for the best possible inspection outcomes. She takes particular pride in the consistency of care within the home and the teamwork that underpins it — believing that strong staff support ultimately leads to better outcomes for residents.
Older Person Care, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
There are 15 Single Rooms and 1 Couples/Companion Room.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.0 mile(s) as the crow flies, distance by road may be significantly further.
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