Whitehall Lodge

58/112 Whitehall Road, Norwich NR2 3EW
Review Us
8.2 9 Reviews
  • Whitehall Lodge, Norwich
Whitehall Lodge is located in scenic surroundings and has a spacious and tastefully decorated interior, managed by a team of highly skilled care workers.

The ongoing commitment is to achieve services based around core values of dignity and respect for each individual, while supporting an interesting and active lifestyle as well as a healthy diet.

Professionals are welcoming to loved ones and encourage visits at all times, while person-centred methods are in line with current regulation.

Residents can personalise their bedrooms and popular social events include bingo, singing and poetry, and arts and crafts.

They also offer a day care service where their philosophy of providing person-centred care of the highest quality is continued.

Show Whitehall Lodge on the Map

Care Provided

Type of Service

    Residential Home
  • For a maximum of 29 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Owner

  • Whitehall Care Ltd

Person in charge

  • Karen Lemmon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (4)

Whitehall Lodge Reviews (9)

8.2

Whitehall Lodge has a Review Score of 8.2 (8.172) out of 10, based on 1 reviews in the last 2 years. Over all time Whitehall Lodge has 9 reviews.

Overall Experience

  • 3
  • 5
  • 1
  • 0
  • 0

Date Published

9
1
1
1
8

Review from Charlotte E (Granddaughter of Resident) published on 3 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more pleased and blessed to have found White Hall care home. The stay have been incredible, informative, kind and nothing's too much trouble. Nanny has been so well cared for and is doing really well. Staff really are incredible and I can't thank them enough x

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D L (Sister-in-law of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law spent a short time at Whitehall Lodge while waiting for Housing with Care accommodation after hospital admission. She was very well looked after by the caring staff and she was very happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Resident) assisted by family/friend published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made to feel welcome. comfortable place - staff were friendly. They kept an eye on me to make sure I was alright and well, without being pushy they encouraged me to join in the quizzes and to see and be part of the other activities. Food was wholesome and large helpings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the general atmosphere. Lovely, warm and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane W (Cousin of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has improved since we first went there. It has all been decorated it's a lot lighter now. The staff are all very nice and I think they all try to help my cousin as much as they can.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paddy T (Niece of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home very good.
Staff very friendly and my aunt is very well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek S (Husband of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife (85) was in Whitehall Lodge for 4 weeks paid by social services, as a stop gap to arrange carers. I did not see her bedroom or saw the food presented. I visited my wife nearly everyday, saw bingo once a week, my stay was for about 1 1/2 hrs. Patient personal clocks used by all and sundry not
marked.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dale W (Son of Resident) published on 8 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father entered Whitehall Lodge in February of 2016 and as many people do he struggled with the adjustment of leaving his family home. The staff and size of the place became important factors for him in this adjustment period. The family were allowed to support this on most days and at any time of
day. The small size of staff numbers and the effort of the staff to get to know Dad and the family was very evident from the early stages. Dad was very comfortable with a male manager who he trusted was there for his best interests. The structure of meals and the general timetable suited Dads needs. In the middle period of his stay we were able to take him out and again the location and surrounding areas suited this purpose. At the latter stages of his life we were kept well informed by the manager and staff never once felt left out of any decisions. In these circumstances the family needed to know that Dad was safe and cared for and this was certainly the case at Whitehall Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan L (Son of Resident) published on 4 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home for over 3 years in that time there has been various staff changes but the senior and dedicated ones are still there and I have come to look on them as friends, they look after the residents with a smile on there faces even when things are tough. The manager is very
good and is hand on as well as dealing with the administration side of things. There are various activities weekly for those who wish to take part and occasional entertainment come in i.e singers etc. Christmas and Easter fares are always well organised. All in all I find this home very well run and I am happy knowing my mum is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.2 (8.172)

Overview of Review Score

The Review Score of 8.2 (8.172) out of 10 for Whitehall Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Whitehall Lodge is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.172 Points relating to the number of positive Reviews for Whitehall Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 1 Positive Reviews ÷ 5.8 = 0.172

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Whitehall Lodge

What types of Care is Whitehall Lodge registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Whitehall Lodge have?

There are 21 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Whitehall Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Whitehall Lodge to the centre of Norwich?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitehall Lodge to verify any information. View our terms and conditions. Whitehall Lodge has an Enhanced Service - more info.