






Whitehall Lodge is located in scenic surroundings and has a spacious and tastefully decorated interior, managed by a team of highly skilled care workers.
The ongoing commitment is to achieve services based around core values of dignity and respect for each individual, while supporting an interesting and active lifestyle as well as a healthy diet.
Professionals are welcoming to loved ones and encourage visits at all times, while person-centred methods are in...
Care Provided by Whitehall Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Please get in touch with our team for an individualised price based on your care requirements
The price(s) shown are provided by the care home. Contact Whitehall Lodge for full pricing details and T&Cs.
Contact Whitehall Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Whitehall Care Ltd
- Private Owned
Person in charge
- Karen Lemmon (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2014
Room Information
- Single Rooms (21)
- Couples/Companion Rooms (4)
Whitehall Lodge Reviews (16)
Whitehall Lodge has a Review Score of 9.2 (9.221) out of 10, based on 8 reviews in the last 2 years.
Over all time Whitehall Lodge has 16 reviews.
Very happy with everything at Whitehall Lodge Staff are super, very competent + caring The home is spot less & meals always look appetising. Any problems are dealt with immediantly I would give it 5 stars.
My uncle recently moved into Whitehall Lodge and is really enjoying his stay. The home is warm and welcoming and the staff are always friendly and approachable. It feels like a home from home experience which is what we were looking for.
Whitehall Lodge has been a wonderful home for my mum after her stroke. The care has been excellent and the staff have been great, all so personable, helpful and attentive to my mum's needs. It has been a very difficult time for our family but the home has helped to ease us through it.
I was struck by the homely feel of the building, being converted from 2 terraced properties on a residential street, better than a clinical and usual care home design. The Manager was excellent in describing the care on offer and sold me hook, line and sinker that this was the best place to look after my step father. Staff are friendly and more than competent in looking after the residents care needs and have built lasting relationships with all the residents in their care. Cost wise Whitehall Lodge is excellent value for money, and I would not hesitate to recommend Whitehall Care as an excellent organisation to trust your relatives to.
Whitehall Lodge is such a lovely home. The staff are amazing, the care is excellent, and the manager is an amazing lady always have good chats, makes you feel very welcome and very approachable when coming to visit. It's like one big happy family with a lot of love and amazing care under one roof. I am very happy.
I am very pleased with Whitehall Lodge. The care is amazing, the staff are so lovely and caring, and provide the best care. The manager is brilliant, so caring, very approachable and also very caring and only just wants the best. Whitehall Lodge is a very lovely and caring home. Just like one big happy family.
The home has a very welcoming and un-carehome appearance which is lovely for peoples first impression of their new home.The rooms are warm, clean and private. However my mum was there for around 3 months and as far as i am aware never left her bed for anything not even a shower or hair wash ! her food was repetitive and unappetising and she lost so much weight while she was there from not eating .She just seemed to be left alone on her own in her room most of the time .most of the staff seemed friendly and kind.
I couldn't be more pleased and blessed to have found White Hall care home. The stay have been incredible, informative, kind and nothing's too much trouble. Nanny has been so well cared for and is doing really well. Staff really are incredible and I can't thank them enough x
My sister-in-law spent a short time at Whitehall Lodge while waiting for Housing with Care accommodation after hospital admission. She was very well looked after by the caring staff and she was very happy there.
Made to feel welcome. comfortable place - staff were friendly. They kept an eye on me to make sure I was alright and well, without being pushy they encouraged me to join in the quizzes and to see and be part of the other activities. Food was wholesome and large helpings.
Very pleased with the general atmosphere. Lovely, warm and friendly.
The care home has improved since we first went there. It has all been decorated it's a lot lighter now. The staff are all very nice and I think they all try to help my cousin as much as they can.
Staff very friendly and my aunt is very well looked after.
My wife (85) was in Whitehall Lodge for 4 weeks paid by social services, as a stop gap to arrange carers. I did not see her bedroom or saw the food presented. I visited my wife nearly everyday, saw bingo once a week, my stay was for about 1 1/2 hrs. Patient personal clocks used by all and sundry not marked.
My father entered Whitehall Lodge in February of 2016 and as many people do he struggled with the adjustment of leaving his family home. The staff and size of the place became important factors for him in this adjustment period. The family were allowed to support this on most days and at any time of day. The small size of staff numbers and the effort of the staff to get to know Dad and the family was very evident from the early stages. Dad was very comfortable with a male manager who he trusted was there for his best interests. The structure of meals and the general timetable suited Dads needs. In the middle period of his stay we were able to take him out and again the location and surrounding areas suited this purpose. At the latter stages of his life we were kept well informed by the manager and staff never once felt left out of any decisions. In these circumstances the family needed to know that Dad was safe and cared for and this was certainly the case at Whitehall Lodge.
My mother has been in this care home for over 3 years in that time there has been various staff changes but the senior and dedicated ones are still there and I have come to look on them as friends, they look after the residents with a smile on there faces even when things are tough. The manager is very good and is hand on as well as dealing with the administration side of things. There are various activities weekly for those who wish to take part and occasional entertainment come in i.e singers etc. Christmas and Easter fares are always well organised. All in all I find this home very well run and I am happy knowing my mum is well looked after.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 May 2019Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Whitehall Lodge.
There are no upcoming events for Whitehall Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Whitehall Lodge.
Accreditations
There are no accreditations posted yet for Whitehall Lodge.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Whitehall Lodge
What types of Care is Whitehall Lodge registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Whitehall Lodge have?
There are 21 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Whitehall Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Whitehall Lodge to the centre of Norwich?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitehall Lodge to verify any information. View our terms and conditions. Whitehall Lodge has an Enhanced Service -more info.