Coniston House, Felixstowe, Suffolk
Coniston House, Felixstowe, Suffolk
Coniston House, Felixstowe, Suffolk

Coniston House is a lovely 26 bedded residential home specialising in providing care for the elderly and those with dementia. Staff are kind and thoughtful and receive regular training to ensure that they provide residents with the high standards of care that they deserve.


There is a daily programme of activities and entertainment and a beautiful garden to enjoy. They hold regular events throughout the year for residents and their families to take pleasure in and visitors are always welcome. The rooms are beautifully decorated; most have en suite bathrooms and there is also two shower rooms and two assisted baths. The home works closely with the local GP’s and District Nurses and have regular visits from a chiropodist, hairdresser and local church groups.
The head chef caters for all special diets and produces delicious home cooked meals to a very high standard, ensuring that menus are always nutritious and developed with the care of residents in mind.

They are also able to offer respite care from one to four weeks to give carers a well deserved rest and can offer End of Life Care ensuring that residents stay in familiar surroundings being cared for by people they know and trust when they reach the end of their life.

They are regulated and inspected by the Care Quality Commission and the most recent inspection found them fully compliant in all areas. The report is available to read online via the Care Quality Commission’s website or a hard copy can be provided by contacting the home.

Owner: Enviro Medical Ltd

Person in charge: Debbie Rainford (manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 25

Shared Rooms: 1

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single £500 – £700 , Personal Care Shared (per person) from £450 (These prices are only a guideline, please contact Coniston House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Coniston House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Coniston House has a Review Score of 9.6 (9.627)

The Review Score of 9.6 (maximum of 10) for Coniston House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Coniston House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.627 for Coniston House is calculated as follows: ( (77 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 118 Ratings = 4.627

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Coniston House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 10 Reviews ÷ 5.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Coniston House?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Coniston House

  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1

My 85 year old mother is currently residing at Coniston House. My family and I continue to be impressed by how caring the care staff are. I have other personal experience at assessing care homes and I know that the only thing that matters is that the care is good. Good care can only happen if the care home is owned and managed well and I would have no hesitation in putting Coniston House in that category.

Since my mother has been resident at Coniston House she has enjoyed attending a 90th birthday party, where a singer entertained us all, in fact, most of the residents, staff (and me) ended up dancing! She has had trips out, made Easter bonnets (x4!) and decorated eggs amongst other things.

One Carer said to me recently "we are all one family here" and there is nothing I have heard or seen to think otherwise, as there is always a happy feel about the place.

I would highly recommend Coniston House to anyone looking for a care home for their loved one.

How likely would you be to recommend Coniston House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My dad was in a purpose built nursing/residential home in Hertfordshire and it felt very impersonal and cold. He moved to Coniston House and was greeted warmly, treated with respect and dignity at all times. His room was light and clean and he had his own toilet and sink. He was near the kitchen and the front door and could hear the doorbell going and people chatting in the kitchen and he settled in there like he was at home. The staff were amazing and kept you up to date.

How likely would you be to recommend Coniston House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was a resident at Coniston for four years.
After visiting several homes we found Coniston House, and what a find!
Mum was welcomed not as a resident but with friendship, love and care and above all respect.
Coniston House is not just a "care home". It was Mum's home.
They even especially prepared food for her to tempt her to eat.
They also gave us one hundred percent support as a family and their advice was invaluable.
We cannot praise the staff and management enough.
Mum was treated with the utmost dignity after she passed even to the point of the staff gathering together to say their goodbyes.
We would recommend this home to anyone with no reservations whatsoever based on our experience and would trust them with my loved ones unconditionally.
We owe them a debt for and on behalf of mum that we can never repay.
They were all "simply the best".
Thank you.

How likely would you be to recommend Coniston House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was a resident at Coniston House from 2007-2016 when she passed away. I saw a great improvement in the home during this time. The home had a 'family' feel and the carers were kind, helpful and knew each resident well as an individual. There was more consistency of staffing during the later years of mum's stay. There was a big improvement of the home - the outside area was developed to allow residents to go outside. Mum was well looked after at Coniston House and I always felt welcome when I visited. They employ an activities coordinator and hold family events during the year. The staff are trained to deal with patients with dementia and the residents were treated with respect.

How likely would you be to recommend Coniston House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My experience of care at Coniston House was all positive. All carers, without exception, were kind and considerate to mum. Her room was kept spotlessly clean and pleasant smelling by the cleaners.
The lounges and dining areas were always very welcoming with fresh flowers and comfortable areas to sit.
Mum was quite happy with the quality and quantity of food and drinks provided. From being very reluctant to go into residential care, she settled happily after a few weeks, enjoying the fact her 'independent spirit' was respected wherever possible.

How likely would you be to recommend Coniston House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The care which mum received at Coniston House was exceptional. The staff were patient, attentive and caring. They treated my mum like she was their mum and nothing was ever too much trouble for her or for us as her family.

How likely would you be to recommend Coniston House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was a resident at Coniston House for several years. The term 'care home' is particularly relevant because they really did care about her. She really mattered to them. The way that they dealt with her and us, in her last few weeks, also showed the same.

How likely would you be to recommend Coniston House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I always found the staff helpful and caring. The home was clean and tidy. The staff always tried to include residents and visitors in events and to ensure that the atmosphere was relaxed and caring.

How likely would you be to recommend Coniston House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife and I made our 1st visit to Coniston House today and were very impressed. In all, we had conversations with four members of staff and they all were genuinely friendly and it was obvious that they cared for the residents.
Our friend Ron has been in the home for about 6 months and was full of praise for the way he is looked after.
I had the job of finding a home for my mother a few years back and soon found out that a lot of the homes were bad, to put it mildly
I think it was the feeling of when you first entered that the residents seemed relaxed and at home. I just hope that if I or my wife need a care home in the future we find one like Coniston House

How likely would you be to recommend Coniston House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

The care home which my father is in is outstanding. The care and love they show him is exceptional. They have experienced some deaths recently which they must be attached to and still, that does not stop them caring. Marked down in facilities because it would be nice for the staff to have proper rest area not a table in the resident's area. Given as much love as it was at home.

How likely would you be to recommend Coniston House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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