Glebe House Residential Care Home

Rectory Road, Hollesley, Woodbridge IP12 3JS

Glebe House Residential Care Home, Woodbridge, Suffolk
Glebe House Residential Care Home, Woodbridge, Suffolk
Glebe House Residential Care Home, Woodbridge, Suffolk

Glebe House is situated within three acres of Suffolk woodland and offers accommodation for older people.

The care staff are fully qualified and trained, ensuring that a balance is maintained between efficiency and a high level of pastoral care under the personal supervision of the owners.

The standards set are high with maximum effort in achieving a good quality of life for all residents.

Glebe House offers laundry, a hairdresser, a chiropodist, optician and osteopath, if required.

The village of Hollesley has a post office, supermarket, garage, church and pub, within walking distance.

Regular visits are arranged by staff to the theatre and cinema and entertainers also regularly visit the home.

Near the care home, there is also bowls, golf, tennis, swimming, sailing as well as the chance to walk along the beach situated a mile away.

Owner: Prime Residential Care Ltd

Person in charge: Trish Middleton (Acting Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German

Single Rooms: 17

Shared Rooms: 1

Rooms with ensuite WC: 17

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Glebe House Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 10 Nov 2017

Residential care

Reviews

9.7 Glebe House Residential Care Home has a Review Score of 9.7 (9.700)

The Review Score of 9.7 (maximum of 10) for Glebe House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Glebe House Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.7 for Glebe House Residential Care Home is calculated as follows: ( (43 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Glebe House Residential Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 5 Reviews ÷ 3.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Glebe House Residential Care Home?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Glebe House Residential Care Home

  • Friend of Resident/Service User
    4
  • Daughter of Resident/Service User
    1

Beautiful setting and home - small but elegant, with good food and friendly, helpful management and staff.

How likely would you be to recommend Glebe House Residential Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would like to compliment the staff that were on duty when I visited my Grandmother 2 weeks ago. They were very welcoming and offered me refreshments and some cake, which was lovely by the way. They seemed very happy to be working at the home and I could see that all the residents seemed to be happy. They were very caring towards the residents and my grandmother. I had noticed a lot of improvements the home had been made which was good to see. Simple things like lunch menus with pictures which my grandmother preferred as she gets confused sometimes.

How likely would you be to recommend Glebe House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Glebe House is a homely comfortable place with congenial staff. The staff greet you on arrival with offers of refreshments. The lady I visit is treated exceptionally well and has resided there for many years. Nothing is too much trouble whether it be food choices or assistance required. There is a happy atmosphere and I often hear laughter from staff and residents alike know my visits. The owners have ensured they are involved in all aspects of the daily running of the home and have taken time to get to know the residents. Staff are well trained and experienced with good leadership. I wouldn't hesitate to recommend Glebe House to anyone requiring residential care.

How likely would you be to recommend Glebe House Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Pritesh Patel, Director at Glebe House Residential Care Home responded to this review on 02 Oct 2017:

We appreciate your compliments and hope to see you soon.
Many thanks
Pritesh Patel

A fantastic home, with superb staff and lots of activities to keep residents occupied. Definitely recommended for anyone thinking of sending their loved one to a place that's treats people with dignity.

How likely would you be to recommend Glebe House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lyn Soer, Manager at Glebe House Residential Care Home responded to this review on 12 Jul 2017:

I am glad that you enjoyed your visit at Glebe House, and your appreciation of the hard work our team put in to keep our residents happy, as well as respecting their dignity. We hope to see you again soon.

On entering the home, I was greeted by a member of the care staff with a great big smile. After being asked politely to sign in, she guided me to where my friend was sitting and offered me refreshments. When sitting with my friend for over an hour, I observed that all the care staff were very good and attended to anyone who required anything. All the staff were very attentive to the residents. I was also greeted by the owners who said they had recently taken over the home and explained all the improvements they had planned and some which they had already started. They assured me that the improvements being made would benefit the residents and they clearly have a vision to take the home to the next level. It is great to see and meet the owners who are actively involved in the home and I could clearly see the standards they are setting is very high. I would highly recommend any of my family members to be living here as is feels like a home and not an institution.

How likely would you be to recommend Glebe House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pritesh Patel, Director at Glebe House Residential Care Home responded to this review on 11 Jul 2017:

I am glad that you had a good experience at Glebe House, and all the team are very grateful for the praise you mentioned when visiting. We hope to see you soon. Many Thanks

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