Greystones

Hayesfield Park, Bath BA2 4QE
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8.0 4 Reviews
  • Greystones, Bath
Established in 1947, Bath Centre for Voluntary Service Homes (BCVS Homes) has cared with dedication and compassion for those who need care. Run as a nonprofit organisation, every decision and every penny is devoted to the wellbeing of residents.

Greystones, part of BCVS Homes, is a welcoming late-Victorian house built around 1900. Once a family home, it still carries its warmth and charm, while being thoughtfully modernised to meet today’s care needs.

That warmth extends throughout the home. Bedrooms are light and airy, many with views of the surrounding scenery, and residents are encouraged to personalise their rooms to create a true sense of home. The conservatory, opening onto the garden, is one of the most loved spaces - bright and lively, a place for music, crafts, and celebrations.

Care at Greystones is deeply personal and built on trust. Every resident is welcomed as part of the family, valued for who they are. Here, traditions endure and connections flourish.
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Care Provided by Greystones

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 26 Service Users

Other Care Provided

  • Parkinson's Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £893 – £1073
  • RESPITE Self-Funded Residential Care: £900 – £1099

Care and accommodation, activities and entertainment, all meals.

These prices are only a guideline, please contact Greystones to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • BCVS Homes

Person in charge

  • Patricia Ball (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Please contact the Duty Manager Every effort will be made to accommodate a mutually convenient visiting time.


    Please contact email or telephone home, if you would like a remote tour by either Facetime or Whatsapp!

Parking

  • There is a small car park at the front of the building for approximately 6 cars. Greystones aims to keep the marked pathway clear for residents and visitors on foot.

Greystones Reviews (4)

8.0

Greystones has a Review Score of 8.0 (8.025) out of 10, based on 1 reviews in the last 2 years.
Over all time Greystones has 4 reviews.

Overall Experience
  • 3
  • 1
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Date Published
  • 4
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Reviewer Connection to Greystones
  • 3
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Total of 4, showing 1-4
Review from A W (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a short period of respite care at Greystones, Mum realised that she needed full-time care and decided to stay. As a family we were shown great empathy, care and consideration both now and during this transition. All members of the team I have met show genuine interest and respect towards the residents.
The home has an air of calm and peacefulness through a mixture of routines and individual flexibility. I would highly recommend Greystones.
Reply from Marie Kelly-Perkins, Company Secretary/Nominated Individual at Greystones

Thank you very much for taking the time to provide Greystones with a review. The information relating to the care home team is very much appreciated and will be fed back to them. It is fantastic to hear that the transition in to Greystones went well!

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Review from Carole M (Daughter-in-law of Resident) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very impressed by the care of the staff towards my mother-in-law. She is very happy and contented living in the care home and cannot praise the staff enough for their kindness towards her. They take the time to give individual attention to all residents and their needs.
The staff make
Greystones what it is, very caring and as much a home to each resident as they are able to make it. Thank you.
Reply from Marie Kelly-Perkins, Nominated Individual at Greystones

Thank you for taking the time to leave a review for Greystones. We are delighted that your mother-in-law is happy at Greystones and we will pass your comments on to our valued staff team.

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Review from Jo J (Daughter of Resident) published on 15 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident at Greystones for nearly three years and I am so glad that her last years were spent in such a caring home. All of the staff, including the managers, were kind, friendly and helpful to Mum and also to me. They often willingly went the extra mile to ensure Mum was well looked after.
Her practical needs were fully met and staff would frequently take the time to have a chat and giggle with her too. The little touches in the home such as fresh flowers in the communal areas and Birthday and Christmas cards and presents to residents indicated their genuine focus on resident's happiness and well-being. Staff always kept family members informed of any health problems and would frequently arrange doctors visits if needed. I thoroughly recommend Greystones. It is homely and welcoming and not institutionalised like many care homes. A heartfelt thank you to you.
Reply from Marie Perkins, Secretary at Greystones

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and thank you for your positive review of Greystones, we will pass your comments on to our staff team.

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Review from Rachel C (Daughter of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father lived at Greystones for just over three years. I was always confident that he was being cared for well. The day to daycare was exceptional, the carers looked after him sensitively and with warmth, always making sure his needs and requests were met. He always looked smart and his clothes were
clean and ironed and he was given help to change as often as necessary. The staff and manager communicated well so the manager was fully aware of issues and could decide on a course of action. Outside agencies such as physios were bought in for his benefit. I am happy and grateful that his last years were comfortable and secure.
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Current Review Score: 8.0 (8.025)

Overview of Review Score

The Review Score of 8.0 (8.025) out of 10 for Greystones is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Greystones is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.192 Points relating to the number of positive Reviews for Greystones is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 1 Positive Reviews ÷ 5.2 = 0.192
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

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Patricia Ball

Job Title: Registered Home Manager Joined: 1985

Joining BCVS Homes on a YTS scheme in 1985, Tricia has been committed to Greystones and is an exceptional Home Manager providing the best residential experience and management of the staff team. The ‘Good’ inspection reports received over the years evidence Tricia’s commitment and dedication to providing the best person centred care experience to our residents.

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Marie Kelly-Perkins

Job Title: Company Secretary/HR Manager Joined: 2011

HND in Business and Finance
CIPD Associate Membership - Level 5 in Human Resource Management
QCF Level 5 in Management & Leadership in Health & Social Care (Adults)
Level 2 Advanced Swimming Disability Coach

Frequently Asked Questions about Greystones

What types of Care is Greystones registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Greystones have?

There are 26 Single Rooms.

What are the Facilities & Services at Greystones?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greystones to the centre of Bath?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greystones to verify any information. View our terms and conditions. Greystones has an Enhanced Service - more info.