Park House, in Weston-super-Mare, is a converted period house that is ideal for modern care, offering scenic surroundings and a charming interior in which residents can feel relaxed and well looked after.
A tasteful property, Park House is an ideal choice for those looking to achieve a relaxing retirement, with full-time access to a team of skilled carers who are experienced in personalised care delivery.
The home has good wheelchair access, recreation rooms and a conservatory overlooking the patio and landscaped gardens. Numerous entertainments and activities are organised for residents' enjoyment.
Owner: Park House (Weston Super Mare) Ltd
Person in charge: Kirsty Larkin (Manager)
Local Authority / Social Services: North Somerset District Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Old Age
Single Rooms: 26
Shared Rooms: 2
Rooms with ensuite WC: 28
Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Park House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.8 (maximum of 10) for Park House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Park House in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.2 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.585 for Park House is calculated as follows: ( (76 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 118 Ratings = 4.585
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.209 Points relating to the number of positive Reviews for Park House is based on 4 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6 Target = 0.667 , then divided by 2 = 0.334
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Park House has a Review Score of 6.8 (6.794) from 10 Reviews
Review submitted from a Postal Card by Andrew C (Son of Resident) on Thursday 1 December 2016. Relates to November 2016.
My father has been at Park House for 4 and a half years. The quantity and quality of care has consistently been of the highest standard.
How likely would you be to recommend Park House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Christine W (Daughter of Resident) on Tuesday 1 November 2016. Relates to October 2016.
My mother has been in this home full-time for nearly two years. She is now 101. She began with respite periods and progressed to full time. The home is very well run by the owner who is very much hands on. If outside medical help is needed it is always encouraged without delay. The staff are well trained and the residents are helped to feel that it really is their home. I have the highest regard for the owner and staff and would recommend it to anyone.
How likely would you be to recommend Park House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Michael B (Son of Resident) on Thursday 13 October 2016. Relates to September 2016.
My mother entered Park House on 12/7/17. The warmth of welcome, support offered and assistance were greatly appreciated. The settling in period has been successful and mu mother now feels very very comfortable and at home.
Support services are tuned to the residents and are efficient and well run and staff are kind and supportive to residents and visitors alike.
How likely would you be to recommend Park House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by June B (Daughter of Resident) on Sunday 12 June 2016. Relates to June 2016.
11th June 2016 The Queen's 90th Birthday Celebration at Park House. A really happy and enjoyable afternoon for both residents and their families. The added bonus of the Jazz Men playing live, along with one of the residents (an ex-band member) who provided an excellent rendition on the drums which was an absolute delight.
Special thanks to all the hard working staff who helped with the organisation of this event and for providing such a memorable occasion. Particular mention should be afforded to the Chef - what an achievement - superb buffet which was appreciated by all. Thank you to the manager and staff for the drinks!!
Everyone's dedication and commitment to the caring and well being of Park House residents is exemplary. Although my Mum has only been with you for a short while, I feel that the care she is receiving will hopefully ensure that her stay will be a long and happy one. Thank you all.
How likely would you be to recommend Park House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Jill P (Daughter of Resident) on Monday 15 February 2016. Relates to February 2016.
My mother moved in last month after we felt that she could no longer stay alone in her own home. We have been delighted with the positive improvement in her general health and well-being. The staff seem kind, friendly and thoughtful whenever we phone or visit and treat her as an individual - especially with regards to eating and drinking.
Mum loves the frequent outings and the staff go to a lot of trouble to interest the residents in activities. Today they celebrated Chinese New Year! Tomorrow - pancake day!
There is a wonderful atmosphere of serene calm and contentment. The pets are great! It is a 'home' - not an institution and the staff and residents are like family. A very special place.
How likely would you be to recommend Park House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Donald H (Nephew of Resident) on Thursday 26 November 2015. Relates to November 2015.
From a relatives viewpoint excellent in every way, true and caring.
How likely would you be to recommend Park House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Irene S (Volunteer) on Tuesday 17 November 2015. Relates to November 2015.
I visit a resident on a weekly basis and have been very impressed by the happy atmosphere and lovely friendly staff. They provide a lovely homely atmosphere with a variety of activities or outings on offer for the residents. Nothing ever seems too much trouble for the staff and everything is done with a smile. The staff also seem to have a good rapport with the residents in their care.
How likely would you be to recommend Park House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Richard D (Son of Resident) on Friday 30 October 2015. Relates to October 2015.
The staff here have been very good. Friendly and supportive, from the manageress to all the other helpers, cooks etc. My mother isn't always impressed by the food although I suspect this is more due to her than to the standard of cooking. The lunches I have eaten here myself have been very good. Well prepared, fresh ingredients.
How likely would you be to recommend Park House? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Philip R (Son of Resident) on Friday 9 October 2015.
My father who was living alone at home had a bad fall and broke his arm badly. He went in for a recuperation period. We looked at a number in the Weston area and this was certainly one of the best. The staff have been very good to my father, and in the three months he has been in the home, his health has improved dramatically. Fantastic food, regular medicine and been well looked after and really transformed my father which is a delight for me to see. He likes the place so much he has now decided to stay! It is a great place, well organised, clean, good staff and fantastic food. Seeing my father so well is fantastic. Park House Thank you
How likely would you be to recommend Park House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Patricia P (Daughter of Resident) on Friday 9 October 2015. Relates to October 2015.
Mum is sleeping badly which makes her very low and tired during the day. She feels helpless because she is totally dependant on others. I feel most people would feel the same. It is the best home I have experience of.
How likely would you be to recommend Park House? Don't know
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2015