Gwendoline House Residential Home

17/19 Pleasant Road, Downend, Bristol BS16 5JN
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9.2 17 Reviews
  • Gwendoline House Residential Home, Bristol
Gwendoline house is situated in the South of Gloucestershire, bordering Downend, a mere three miles from the centre of Bristol.

The privately run residential home for older people consists of converted cottages, with three floors.

Staff are specially selected and highly trained to provide person-centred care, promoting dignity and respect at all times.

There are excellent facilities at the homes, with chairlifts servicing each floor, emergency call systems and en-suite bathrooms in the majority of rooms.

For alfresco living, there is an inner level courtyard with raised flower beds, palm trees, fountains and a fishpond. There are ample seating areas where residents can socialise, relax or enjoy a spot of lunch or a cup of tea.

The home's chef prepares a daily menu of nutritious and well-balanced meals.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 16 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1050
  • Self-Funded Residential Dementia Care: £950 – £1050
  • RESPITE Self-Funded Residential Care: £950 – £1050
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1050

Extra charges apply for optional services including hairdressing, toiletries, newspapers, and chiropody.

These prices are only a guideline, please contact Gwendoline House Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Dorchester Care Homes Ltd

Person in charge

  • Kalpana Gaikwad (Manager)

Local Authority / Social Services

Admission Criteria

  • Private & local authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (12)

Visiting

  • Open Hours: The home operates 24/7.
    Visits: All visits are by appointment only.
    Booking: Please call the home directly to arrange your visit.

Parking

  • There typically are on-street parking spots in near the care home and Staple Hill. While they may not always be free, some areas allow free parking before around 8 am or after about 6 pm, though availability isn't guaranteed.

Gwendoline House Residential Home Reviews (17)

9.2

Gwendoline House Residential Home has a Review Score of 9.2 (9.197) out of 10, based on 4 reviews in the last 2 years. Over all time Gwendoline House Residential Home has 17 reviews.

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Review from Jean S (Daughter of Resident) published on 19 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Small cosy home with excellent staff who treated mum with dignity who enjoyed a laugh with her. Good food choices and staff ensured mum had plenty to drink. Call bells answered promptly. Staff also looked after family, offering drinks most times, would recommend people to visit if looking for a place
for their family. Not ultra modern but very homely.

Reply from Kalpana Gaikwad and Raj Daniel, Manager & Director at Gwendoline House Residential Home

Many thanks for your time and feedback, we will continue working on everything that makes the home better for residents and families.

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Review from B S (Son of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was with the home for 16 months, December 2023 to March 2025 when she sadly passed away. During that time I felt her quality of care was excellent. The staff were both attentive , friendly and supportive in caring for my mum. The team had a friendly approach and good liaison with family and medical
teams. My mum was in a safe environment, warm, happy, fed, and cared for. I couldn't ask for more. Thank you.

Reply from Raj daniel, Operations Manager at Gwendoline House Residential Home

Thank you very much for your kind review of Gwendoline House. It was a privilege to care for your mum, and we truly appreciate the trust you placed in our team.

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Review from Christine F (Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. Very well cared for. Any issues I have had have been dealt with to my satisfaction very quickly. I get on well with all the staff members. They are very kind and anything I need is always provided. The food is excellent and I enjoy every meal, have plenty of choices offered and
a good variety. The management always comes round to ask if any problems and are very nice and approachable. It's home from home here.

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Review from P W (Friend of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Employees are always friendly when you walk in. The entire house appears tidy and uncluttered. The meal being prepared smells delicious and I've been there twice around dinnertime. I gave the staff members three stars since my friend has mentioned twice that night shift workers can be irritable and
short if she calls the emergency ring for assistance.
The management is excellent, compassionate, and sets a high standard.

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Review from Susan J (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gwendoline House has provided a happy and caring environment for my mum, who sadly suffers from vascular dementia. I cannot speak highly enough about the staff who are all friendly and supportive. It is a tremendous relief to know that she is so well looked after, particularly during the Covid pandemic.
I have always received a warm welcome as a visitor and have been kept informed of any change in Mum's health/condition. Gwendoline House has provided a true home for her in the very best sense of the word.

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Review from Ann W (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gwendoline House is a lovely home. The staff are kind and caring and my dad is very happy here. The staff are very informative and keep me fully updated about Dad and I am very grateful for their support.

Reply from Nikki Moss, Admin at Gwendoline House Residential Home

Thank you for your lovely review, it is a pleasure to have your dad as one of our residents.

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Review from Janet O (Sister of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are kind and caring.

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Review from John P (Resident) assisted by family/friend published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly team that is happy to help and look after me. The facilities are very good and the staff put on events to engage and entertain us.

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Review from C T (Granddaughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my grandma received from Gwendoline House, especially one staff member who always went above and beyond for my grandma and it was a real comfort to know she was being attended to like a family member and not just pound signs. I feel residents would benefit from more days out
but I understand due to Covid this had to stop, hopefully, it can continue soon. Thank you.

Reply from Nikki Moss, admin at Gwendoline House Residential Home

Thank you for your kind review, it is pleasing to know you were happy with the care your grandma received from us.

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Review from C G (Son of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased that my mother is very happy in Gwendoline House and I am confident she is in safe hands. Gwendoline House always contacts me with any issues that arise and I am able to visit regularly. Due, primarily, to visits from a nurse and on occasion a doctor, her ulcerated leg, which was quite
bad when she first went to the home, has all but healed. My mother tells me that she sleeps well and thoroughly enjoys all the meals.

Reply from Nikki Moss, Admin at Gwendoline House Residential Home

Thank you for your kind review. It is a pleasure to care for your mother.

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Review from S H (Niece of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For my aunt, this care home suits her very well. It is quaint and cosy (like her own house was) and the staff are better than good on the whole. Caring, patient, and kind and treat the residents with dignity and amenable. The matron is such a dedicated and kind person who has the residents' needs uppermost
in her work every day and we always get informed of any change in resident's health. Put on a lovely day for the Queen's Jubilee for us and residents. A great find.

Reply from Nikki Moss, Admin at Gwendoline House Residential Home

Thank you for your kind review. It is such a pleasure to care for your Aunt, she is such an amazing lady.

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Review from Phyllis E (Resident) assisted by family/friend published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In January 2019, I became unsafe living alone and moved into residential care near my daughter. I have my own room with a TV and the staff look after me very well, I feel safe and well looked after by lovely people.

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Review from Terry M (Son of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good and clean home, staff are courteous and helpful, if, unfortunately, a little understaffed. (Normal nowadays for all care homes).

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Review from David T (Son of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the care for my mother was very good. At all times she was looked after and any problems were dealt with in an effective manner. The staff were kind, polite and attentive. If she required medical attention it was sought as soon as possible. I felt that she was safe and well cared for in a small,
homely environment. I would recommend Gwendoline House to anyone seeking care for a relative.

Reply from Nikki Moss, Admin at Gwendoline House Residential Home

Thank you for your kind review it was a pleasure to have cared for your lovely mother, she will be sadly missed by staff and residents as will your visits.

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Review from Gwen H (Daughter of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in residential care since the 1st of January 2019. She became unable to safely live alone miles away from me, I did not drive. She has her own room and TV where she is looked after very well by lovely caring people. I sleep better at night now I am assured that my mother is safe
and cared for.

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Review from Alison H (Granddaughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are and have always been incredibly happy with Gwendoline House. My nan is very well taken care of even if she doesn't always want to be anywhere else than her home, but myself and my family are comforted by knowing that she is in the safest of hands and treated like she is one of their own family.
Wonderful atmosphere and the staff feel like friends. Five stars.

Reply from Nikki Moss, Admin at Gwendoline House Residential Home

Thank you for your kind review of our home. It's a pleasure and a privilege to have your grandmother as part of the Gwendoline family.

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Review from Nigel C (Son of Resident) published on 6 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gwendoline House is very friendly and welcoming, this includes all the staff and owner.
My mother's family all appreciated everything that was done for her.
It was a pleasure for my mother to spend the last 2 years of her life there and would recommend this home to anyone.

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Current Review Score: 9.2 (9.197)

Overview of Review Score

The Review Score of 9.2 (9.197) out of 10 for Gwendoline House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Gwendoline House Residential Home is calculated as follows: ( (38 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 45 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Gwendoline House Residential Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Gwendoline House Residential Home

What types of Care is Gwendoline House Residential Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Gwendoline House Residential Home have?

There are 16 Single Rooms.

What are the Facilities & Services at Gwendoline House Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Gwendoline House Residential Home to the centre of Bristol?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Gwendoline House Residential Home to verify any information. View our terms and conditions. Gwendoline House Residential Home has an Enhanced Service - more info.