15 Cargoll Road, St Newlyn East, Newquay TR8 5LB
Owner: Harris Care Ltd
Person in charge: Gillian Cowl (Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 23
Shared Rooms: 0
Rooms with ensuite WC: 21
Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Manse: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.2 (maximum of 10) for The Manse is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Manse in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for The Manse is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.217 Points relating to the number of positive Reviews for The Manse is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.6 Target = 0.217
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Manse has a Review Score of 8.2 (8.217) from 1 Reviews
Review submitted from a Website Submission by Joanna T (Daughter of Resident) on Friday 19 May 2017. Relates to May 2017.
My father moved into this home as a crisis bed from a very long stay in the hospital. It was a very daunting process seeing your father deteriorate due to dementia. This care home had a vacant bed, I phoned and was invited to visit anytime. I was welcomed with a very warm reception from the manager.
I was very emotional and she was very caring and gave me time. My Dad moved into The Manse a day later, his room is lovely. This home is very cosy and has a home from home feel. The staff are absolutely amazing, every single one of them is friendly and cannot do enough to support not only my Dad but myself too.
I can honestly say that unfortunately we only ever hear horror stories of carers and homes in the media but I have certainly struck gold with this home. Even my Dad's furniture was welcomed and having an in-house maintenance person is brilliant with practical issues such as TVs etc. I would totally recommend this home and can finally sleep at night knowing my Dad is safe.
How likely would you be to recommend The Manse? Extremely Likely
Gillian Cowl, Registered Manager at The Manse responded to this review on 19 May 2017:
We are delighted to hear about your review about your father and we are glad you are so pleased with all the staff and amenities. We are as you know a very family orientated home and will continue to support both you and your father. Your father is an adorable man and it is our pleasure to have him as one of our family.