The Old Vicarage

Ropers Lane, Otterton, Budleigh Salterton EX9 7JF

The Old Vicarage Residential Home is a grade two listed Georgian country house, located in scenic village of Otterton, between Budleigh Salterton and Sidmouth.

The home has been operating as a family-run care home for over 30 years, with an unrivalled reputation for providing high quality, compassionate care in a welcoming and friendly atmosphere.

The home offers both long-term residential care, short respite stays and post-operative care for older people. Residents are free to come and go as they please and for that reason, it is unable to provide the secure environment required for conditions such as dementia. All bedrooms have their own en-suite facilities and views over the gardens.

The home prides itself on delivering the highest standards of care to all residents in a relaxed and friendly way. The staff understand that it can be an unsettling decision to move into a new home, but they aim to support residents, family and friends throughout the transition and provide the highest possible quality of personalised care thereafter.

Retirement is a very individual situation and they build their approach to socialising and activities to suit the person, not the other way around. Some people chose to be active and join in all the excitement of activities programme and social events. Others request peace and quiet for rest and recuperation. There is an in-house enabling service provided, to help you continue to do the things you enjoy but may struggle with on your own, such as shopping or visiting friends.

Owner: Glebefield Care Ltd

Person in charge: Rebecca Parkin (Head of Home)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Orthopaedic • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 22

Shared Rooms: 2

Rooms with ensuite WC: 24

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Enter the village of Otterton. when you reach the pub 'The Kings Arms' there is a road opposite called Ropers Lane (where the community shop is). Go up Ropers lane and the home is the last building on the left at the top of the hill.

Visiting:

Open for visiting anytime. Feel free to drop by or ring ahead to book an appointment.

Parking:

Parking on-site. Disabled parking available.

Latest Care Quality Commission* Report on The Old Vicarage: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for The Old Vicarage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for The Old Vicarage in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.775 for The Old Vicarage is calculated as follows: ( (55 Excellents x 5) + (16 Goods x 4) ) ÷ 71 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Old Vicarage is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 The Old Vicarage has a Review Score of 9.8 (9.775) from 6 Reviews


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Old Vicarage?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Old Vicarage

  • Resident / Service User
    3
  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Stepdaughter of Resident/Service User
    1

I am extremely well looked after by very nice staff. It is a nice house and the food is good.

How likely would you be to recommend The Old Vicarage? Extremely Likely

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Average Rating:   4.7 out of 5

I came here in April 2017 because of many falls, followed by broken bones made it impossible to live on my own. I have been very comfortable and received good unobtrusive care. Cheerful staff and good food. Lovely garden and vegetable garden provides most of our vegetables. In the summer we are encouraged to be outside by having chairs and tables ready outside and willing staff to bring out tea and coffee when asked. Visitors always welcome and we can come and go as we please.

How likely would you be to recommend The Old Vicarage? Likely

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Average Rating:   4.2 out of 5

The staff are extremely sociable and helpful. Food is tasteful and plentiful, the home is comfortable, sociable and manageable.

How likely would you be to recommend The Old Vicarage? Extremely Likely

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Average Rating:   4.8 out of 5

My mother went to The Old Vicarage in December 2013 and I have nothing but praise for the way she has been cared for since. The staff all of them past and present have been caring, professional, attentive, friendly and supportive to my mother. I would highly recommend The Old Vicarage. It is so comfortable for the residents and the small number of residents creates a very reassuring and relaxed atmosphere.

How likely would you be to recommend The Old Vicarage? Extremely Likely

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Average Rating:   5 out of 5

A delightful well-run home. Staff are efficient, courteous and have a good rapport with the residents.

How likely would you be to recommend The Old Vicarage? Extremely Likely

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Average Rating:   5 out of 5

From the day my mother moved in, in 2011, she has received excellent care throughout. All the staff are very caring and treat her with dignity and respect at all times. The home has a lovely atmosphere always warm and welcoming to family and friends.

How likely would you be to recommend The Old Vicarage? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

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Value for Money

Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 16 Apr 2018

Single en-suite room available with views over the garden.A double room with shower room available with views over Otterton village.

Awards / Recognitions

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Care Home Idol 2016

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