The Old Vicarage Care Home

Ropers Lane, Otterton, Budleigh Salterton EX9 7JF
Review Us
9.8 29 Reviews
  • The Old Vicarage Care Home, Budleigh Salterton
Outstanding Residential & Dementia Care in a Beautiful Country Setting

The Old Vicarage Residential Home is a family-run care home set in a beautiful Grade II listed Georgian house in the scenic village of Otterton, East Devon — located between Budleigh Salterton, Exmouth, Ottery St. Mary and Sidmouth.

For over 30 years, The Old Vicarage has been trusted by local families to provide high-quality residential, respite, and convalescence care, with personalised support tailored to each resident’s needs. The home also welcomes individuals living with mild to moderate dementia, offering a fully secure setting and a team of staff fully trained in dementia care.

All bedrooms are en-suite, with views of the award-winning gardens. Residents enjoy freshly cooked meals made daily using home-grown vegetables and locally sourced ingredients — never frozen or prepacked.

Known for its genuine warmth, compassionate long-standing care team, and peaceful countryside atmosphere, The Old Vicarage provides a setting where residents shape their days around what matters most — whether joining in with tailored wellbeing and social activities, enjoying quiet time in the garden, or staying connected through the Famileo family app.

Why families choose The Old Vicarage:
- Rated Outstanding in Care by the CQC (October 2018)
- Family-owned and operated for over 30 years
- Freshly cooked meals, prepared daily — no prepacked food
- Home-grown vegetables
- Homely country setting
- Award-winning garden
- Free experience days available
- Stay connected using Famileo App
- Personalised wellbeing & social activities

Book a free experience day or schedule a visit today.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1180
  • Self-Funded Residential Dementia Care: from £1180
  • RESPITE Self-Funded Residential Care: from £1180
  • RESPITE Self-Funded Residential Dementia Care: from £1180

WINTER respite OFFER:
Stay 4 weeks for the price of 3. Fourth week is free of charge.


RESPITE period:
minimum is 2 weeks and a maximum of 4 weeks.
After four weeks, the fees will be reviewed depending on the care needs and type of room (standard/ large rooms with ensuite, shower/wet rooms).


WEEKLY fees:
includes accommodation, all care requirements, food of their choice (including breakfast, lunch, tea, cake, biscuits, fruits, supper, night bites etc), laundry, well being activities and support with the medical appointments.


Not included in the fees: newspapers, hairdressing, dry cleaning, own telephone system, etc.

These prices are only a guideline, please contact The Old Vicarage Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Glebefield Care Ltd

Person in charge

  • Vanessa Powling (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Book a Free Experience Day or Schedule a Visit Today.

Parking

  • Parking on-site. Disabled parking available.

The Old Vicarage Care Home Reviews (29)

9.8

The Old Vicarage Care Home has a Review Score of 9.8 (9.782) out of 10, based on 10 reviews in the last 2 years.
Over all time The Old Vicarage Care Home has 29 reviews.

Overall Experience
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Date Published
  • 29
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Reviewer Connection to The Old Vicarage Care Home
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Total of 29, showing 1-20
Review from Margaret C (Respite Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nothing to compare with. But satisfactory on the whole.
Reply from Vanessa Powling, Manager at The Old Vicarage Care Home

Thank you for your valuable review - we truly value your feedback.At The Old Vicarage, we are committed to turning "satisfactory" into "exceptional." Nestled in East Devon's countryside, we offer warm, personalised care. Fresh meals with home-grown vegetables and vibrant well-being activities await.Our award-winning garden and modern rooms foster comfort and independence. With the App, families stay connected and informed every step of the way. We are always here to grow, improve and serve you even better.

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Review from M D (Son of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we can only offer praise for my mothers residence. She has 24 hour care, excellent food with a superb menu that changes every week. There is lots of stimulation with visits from the children of the local primary school, llamas, Shetland ponies, musicians and new technology. The staff are
brilliant and provide a safe and secure environment. There is an excellent liaison with the local surgery. My mother had a fall in may and damaged her leg. She could not have received better care and attention. She is now up and walking, and the wound will be healed by the end of the month. We could not provide the care my mother receives.
Reply from Samantha Adkins, Manager at The Old Vicarage Care Home

Thank you so much for your kind words-it means the world to us at The Old Vicarage. We are thrilled to hear your mother is receiving the care she deserves. Our dedicated team works around the clock to ensure every resident feels safe, supported and valued. We take pride in offering freshly cooked meals using home-grown vegetables, with a weekly changing menu to keep things exciting and nutritious. It's wonderful to know she enjoys the visits from schoolchildren, llamas, ponies, musicians and engaging with new technology-these personalised well-being activities are central to our vibrant, homely atmosphere. Our modern, fully equipped rooms are designed to foster comfort and independence, especially during recovery. We are so glad she is healing well. With the App, we make sure families stay connected and informed. Thank you again for your trust-it is an honour to care for your mother.

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Review from Sarah B (Daughter of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault the care given to my father during his 4-month stay. Excellent staff who always made sure my father's wishes were taken into account. His room was always clean and tidy. The food was always varied, good quality and beautifully presented. We were made to feel very welcome whenever we visited.
Would definitely recommend it to others.
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Review from P W (Respite Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of one week's respite care was a pleasant experience in the circumstances of a post-operative knee operation.
The care home was efficiently run with a homely feeling permeating the whole building a staff where nothing was too much trouble.
Reply from Sam Adkins, Manager at The Old Vicarage Care Home

Thank you so much for sparing the time to review our care service. We are delighted to hear your comments and hope you continue to make a good recovery after your knee operation. With best wishes from us all.

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Review from Madeleine I (Respite Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed at the Old Vicarage for a short break in February 2024. This was the first time I had stayed in a care home. I was a little anxious before arriving, but I was made so welcome that I soon felt comfortable and quite 'at home'. I couldn't praise the staff more highly. As well as being very professional,
everyone was so caring, warm and friendly. The food was delicious and I very much enjoyed having my lunch in the dining room. I said to my son it's like being in a 5-star hotel! I had visits from friends and my son during the week and I appreciated how my visitors were made welcome with tea and cake. I was also happy when my son could join me for lunch. He agreed with my 5-star hotel comment. I was also pleased to be able to join the longer-term residents with organised activities. I hope to be able to return to The Old Vicarage for another short break in the summer. I'm looking forward to being able to enjoy the garden in the better weather.
Reply from Sam Adkins, Manager at The Old Vicarage Care Home

We are so delighted to hear you enjoyed your short stay with us and thank you for sparing the time to give us such a lovely review. We look forward to welcoming you back to The Old Vicarage in the summer. With best wishes from all the team.

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Review from A M (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum stayed for respite care. She enjoyed it so much, she asked to stay an extra week!
All the staff are lovely and very caring and residents are treated with respect and dignity. There’s also a good variety of activities.
The home-prepared food is really very nice. Special mention to one member
of staff in particular for his teatime cakes.
Reply from Sam Adkins, Manager at The Old Vicarage Care Home

We are delighted to hear your mum enjoyed her respite stay with us and thank you for sparing the time to give us such a lovely review. With best wishes from all the team.

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Review from Tania D (Daughter of Resident) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Huge thanks to everyone at The Old Vicarage who have ensured that this is a home from home for mum. She had always advised that she would never contemplate leaving her own home and going into a care home. Within 2 weeks of the necessity of the move, she has ceased to ask how long she is staying and
conceded that it is a joy to be in such a cosy, comfortable place. In her own words, the staff are kind, attentive and unobtrusive. Always available if needed, but not bothering her, nor bossing her around like she felt the carers did at home. It is so wonderful to see her rested and relaxed, enjoying the delicious food, and being cared for. This has been such a relief for me, and removed the guilt a relative naturally feels when the necessary transition has to be made. There is always a lovely welcome from the staff when I am visiting, and they are really going the extra mile to address mum's needs and ensure she is content. I cannot recommend the Old Vicarage highly enough.
Reply from Sam Adkins, Manager at The Old Vicarage Care Home

Thank you so much for your lovely review. It's wonderful to see that Mum has settled so well into life at The Old Vicarage and we hope she continues to enjoy her retirement years with us. With best wishes from all the team.

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Review from Alison C (Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Based on my recent respite stay, I have no hesitation in rating The Old Vicarage as outstanding. From the moment you enter the grade 2 listed Georgian building, the feel is of quality, tranquillity and care. Nothing is too much trouble for the staff, the quality of the home-cooked food is exceptional
and every effort is made to offer residents mental stimulation. The overall management of the house is enlightened and augurs well for the future well-being of the residents.
The Old Vicarage is special!
Reply from Sam Adkins, Manager at The Old Vicarage Care Home

We are delighted to hear you enjoyed your respite stay at The Old Vicarage and thank you for your lovely review. We hope to see you again soon.

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Review from E C (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good - mum had a fabulous time. The staff are extremely pleasant and good. The food is excellent. Very clean.
Reply from Sam Adkins, Manager at The Old Vicarage Care Home

Thank you so much for taking the time to give us a review. We are delighted to hear mum enjoyed her stay with us and please do not hesitate to get in touch if we can be of any assistance in the future.

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Review from J S (Niece of Resident) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Old Vicarage is home from home - and more. The delightful environment is very comfortably furnished and in style with the beautiful nature of the house, unlike many residential homes which are more functional. The team are all very dedicated and nothing is too much trouble to ensure residents have
a fulfilling stay. Food is of the highest quality and there is so much variety on offer, with individual tastes being catered for. Celebrations and themed meals are frequent, which means some residents are enjoying their food more than they had been alone.
Personal care is of the highest standard and residents are taken to appointments when necessary. The person I visit looks better than she has for years now she has company, activities and a stimulating lifestyle.
Reply from Sam Adkins, Manager at The Old Vicarage Care Home

Thank you so much for taking the time to give us a review. It's lovely to hear that life at The Old Vicarage is making such a positive difference to your Aunt's life.

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Review from S L (Friend of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting our friend, the gardens and home always looks warm and welcoming. Always a friendly greeting from the staff. The special room built for visits during Covid, has been excellent. The menu and decorations for special occasions are always excellent. I'm sure the residents feel well looked after.
Reply from Sue Hardwick, Manager at The Old Vicarage Care Home

Thank you so much for your kind review. It's great to hear your comments regarding our 'Covid safe' visitors room. It's been a real joy being able to welcome family and friends, throughout the pandemic, by having this wonderful facility.

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Review from Ross S (Son of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home excellent, it is the least like a care home I have seen, more like a hotel. The staff are helpful, kind and considerate. The food is of a high standard and for special occasions like Christmas, the staff make every effort to make it a family occasion. They have been extremely careful
during covid, to protect the residents.
Reply from Sue Hardwick, Manager at The Old Vicarage Care Home

Thank you so much for sparing the time to review our service. We appreciate and value your lovely comments.

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Review from A B (Friend of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been associated with the home for 5/6 years. I've been more than satisfied, she is extremely happy, very well cared for. The home came strongly recommended and was made to feel very welcome and settled very quickly. Nothing was too much trouble and all her needs were met - despite Covid being
very upsetting for them all. The food is excellent and varied with the themed meal and lots of entertainment. Everything has been done during covid to keep the residents safe and well. We've all been kept well informed of all procedures that are in place. I couldn't be happier. She feels she is part of a big family.
Reply from Sue Hardwick, Manager at The Old Vicarage Care Home

It's lovely to hear your positive comments and thank you for taking the time to write a review for us.

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Review from J D (Daughter of Resident) published on 14 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother arrived at The Old Vicarage at short notice initially for a short term stay under the special summer offer, which was of excellent value. All the staff have been friendly and helpful in the settling in process, encouraging Mum in her new life, and their continued attention and care are second
to none. Mum is enjoying having a choice of activities to join in with, as well as a beautifully kept garden to walk or sit in.
Reply from Sue Hardwick, Manager at The Old Vicarage Care Home

It's lovely to hear that your Mum is settling in well and enjoying all the activities and our lovely garden spaces. Thank you so much for your review.

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Review from Amanda C (Daughter of Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for approximately 18 months. The care she has received has been excellent in all areas. The home itself is really like her "home" and she is part of a big family. Everything is perfect.
Reply from Sue Hardwick, Home Manager at The Old Vicarage Care Home

Thank you for your kind review, we are very pleased to have you all as a part of 'The Old Vicarage family' - thanks for all your support.

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Review from Katy B (Daughter of Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Old Vicarage is a caring family run home, which has the residents needs at the forefront. The staff are kind and friendly and always willing to help. They provide activities for the resident's enjoyment and to challenge them. My mum has been settled and happy and as a family, we are so relieved
to find somewhere, where she is so well cared for.
Reply from Sue Hardwick, Manager at The Old Vicarage Care Home

We are so pleased to hear that Mum has settled in well and is enjoying life at The Old Vicarage. Thank you so much for your review.

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Review from Moira L (Daughter of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother receives at The Old Vicarage. Her every need is catered for. Life at The Old Vicarage is made as varied and as entertaining as possible. She views The Old Vicarage as home. During the Covid pandemic, the staff and management here did everything to keep the residents
safe and in good health for which I thank them.
Reply from Sue Hardwick, Manager at The Old Vicarage Care Home

It's lovely to hear that you are happy with the care Mum receives at The Old Vicarage. Thank you so much for your review.

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Review from J L (Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering the Old Vicarage, one becomes aware of a pleasant, welcoming atmosphere, created by the staff working in the home. After two visits to the Old Vicarage, I knew it would be the place I could call home. Since moving here in March 2020, I have been comfortable and settled in one of the many
attractive rooms, with the staff doing everything possible to assist me. Visits from family and friends are encouraged and well organised. It is comforting to know that a resident may talk to a senior member of staff about any situation that is causing concern, or for some reassurance over an everyday matter.
Reply from Sue Hardwick, Manager at The Old Vicarage Care Home

Thank you so much for your review. We are delighted to hear that you are feeling settled and happy at The Old Vicarage.

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Review from J E (Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived in this care home for several years now and am very happy to be here. It is a cosy home where you feel comfortable and well looked after with kindness and understanding. The staff are well trained in the care of the residents and look after all individual needs. The food is varied and good
and individual preferences are catered for. There are many different activities arranged for the residents to enjoy. If you need to be in a care home this one is a very good one to live in. I have no regrets at all about moving here.
Reply from Sue Hardwick, Home Manager at The Old Vicarage Care Home

Lovely to hear you have been treated with kindness by the staff and so pleased to hear that you are enjoying living with us, we love having you too!
Many thanks for your kind review.

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Review from Nicola W (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at the Old Vicarage were superb. From the moment they met Mum, they treated her with kindness and respect and this is how they looked after her on a daily basis. They worked very hard at meeting her needs and treating her as an intelligent adult, with a past, present and future. I can't thank
them enough. I always felt she was in very safe and kind hands.
Reply from Sue Hardwick, Home Manager at The Old Vicarage Care Home

Many thanks for your feedback, it was a pleasure to have your mum staying with us and lovely to have you visiting regularly throughout her stay.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for The Old Vicarage Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for The Old Vicarage Care Home is calculated as follows: ( (94 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Old Vicarage Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Vanessa

Vanessa Powling

Job Title: Registered Manager Joined: 2023

My first job in care as a Care Assistant in a small residential home in 1989. With 35 years of experience in the residential, nursing and dementia care. I have worked in most of the departments of small to big care home in the UK. Obtained several qualifications (NVQ3 & NVQ5) and become Train the trainer during these years. I have always believed in person-centred care and passionate about making a difference to people lives and care home should always be welcoming, inviting and creating memories.


I felt privileged to become the Home Manager of The Old Vicarage in Otterton, East Devon area and to work so closely with residents, their close family members and our staff to ensure each resident gets the person-centred care and attention they require to get the best out of their life in our home. I am very proud to lead a team of dedicated, compassionate and caring staff. They are a happy, fun-loving team, and every day I see them go over and above to make a difference to the lives of our residents and families.

Sue

Sue Hardwick

Job Title: Home Coordinator Joined: 2002

In 2002, when I was welcomed into The Old Vicarage team as a care assistant, it was clear to me that this was not just a retirement home, this was a large, welcoming family. I can truly say that 19 years later, our ethos and values haven't changed, our residents are still remain at the heart of everything that we do.


I am qualified to NVQ level 3 & 5. As a Home Coordinator, I make sure all the enquiries are responded promptly, organise viewings and send the contract paper works. I am also leading the Housekeeping team and make sure the our home is maintained to a very high standard.

Samantha

Samantha Adkins

Job Title: Director of Care Joined: 2023

Samantha Adkins is our Director of Care Services & Head of Compliance is responsible for delivering person-centred care plan, ensuring the service is complaint with CQC regulations and responsible for the overall wellbeing of clients and staff. She has 20+ years of experience in caring for vulnerable adults and people living with dementia in the community, care homes and hospitals. She started her career as a Care Assistant and worked her way to the Senior Management role and enjoys implementing person-centred care wherever she works. She is qualified for NVQ level 5 Diploma in Management and leadership in Health and Social Care and has several other qualifications to her credit. She is a competent trainer and assessor and believes thorough training is key to looking after their clients like their own family members. She enjoys reading history and exploring people and places.

Frequently Asked Questions about The Old Vicarage Care Home

What types of Care is The Old Vicarage Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Old Vicarage Care Home have?

There are 24 Single Rooms.

What are the Facilities & Services at The Old Vicarage Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Old Vicarage Care Home to the centre of Budleigh Salterton?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

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