






Orchard Lea care home in Cullompton is situated in a quiet residential area. It is registered for 19 beds.
The home provides residents with a welcoming home and the support they require to meet individual needs and wishes.
The care home supports people who require nursing or personal care and/or have dementia, mental health conditions, physical disabilities, sensory impairments, treatment of disease, disorder or injury.
The team consists of a home manager,...
Care Provided by Orchard Lea
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Orchard Lea for full pricing details and T&Cs.
Contact Orchard Lea to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Affinity Care Homes
- Private Owned
Person in charge
- Paula Burtoft (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2003
- Number of floors: 2
Room Information
- Single Rooms (37)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Lunch is served from 12:30pm - 13:30 and dinner from 17:00pm - 18:00pm. Visiting is welcomed anytime
Parking
- On site parking available
Orchard Lea Reviews (15)
Orchard Lea has a Review Score of 9.1 (9.096) out of 10, based on 6 reviews in the last 2 years.
Over all time Orchard Lea has 15 reviews.
It was important for us that they could care through to end of life .
The care she received was excellent as her dementia progressed . She made friends in the home and was well cared for until her death . The staff were caring , proactive and professional and sensitive at the end of her life.
Over the last 4 years the care shown to my mother-in-law has been extremely good. Their care and compassion showed even more when my mother-in-law passed away in November. Not only were the staff considerate to my mother-in-law they helped us through a difficult 3 weeks. We can't thank them enough for all they have done for our family.
He really enjoyed his time outside helping with gardening activities until such time he was unable to do so.
The care and dignity shown by all the staff, especially towards the end of his life, was exemplary.
We never felt he was just a number, and the amount of staff who popped in to say their goodbyes to my father was heartwarming, and something we will not forget.
Although his stay there was brief, every member of staff made sure that he was comfortable and that he was treated with dignity and compassion. Any questions I had were answered openly and honestly and I felt a great comfort knowing I had their support at such a difficult period for both of us. I felt welcome at all times and will always be grateful to have been able to spend those final days with my father.
My dad stayed at Orchard Lea as part of trying to rehabilitate him after a stay in a local hospital and then a community hospital. I was really impressed by how open the management team and the staff were if I had any concerns or questions. The staff were genuinely caring and I could tell that there was a great rapport with with my dad. As visitors, we were always made to feel very welcome, including joining my dad for lunch (and the food was delicious). Thanks to everyone at Orchard Lea - you made a difficult time much easier to cope with.
The care home is clean and smells good. The staff are very happy and very helpful. The residents look all tidy and the staff are visibly doing everything possible to make life better for the people living there. All questions asked were answered at a great standard.
Staff were lovely but it was totally unsuitable for my mother’s needs. She was left in a very outdated room, which was very depressing and needed a good coat of paint. They failed to pick up a UTI and if my brother had not visited and insisted they call 999 I do not know what would have happened. As I said, the staff were lovely but the care inadequate and the whole place depressing and stuck in the middle of a housing estate.
I could finally relax, knowing he was in very good hands.
No issues here at all, and caring staff.
My husband always seemed relaxed and happy here.
There was always someone around to put me at ease and answer any queries I had.
My father-in-law was only at Orchard Lea for a short while. Throughout his short stay, we found all the staff to be friendly, caring and compassionate. They always kept us well-updated on his health. His room was always clean and comfortable, the home nice and warm, and we loved the light airy day room. We are so pleased that we chose Orchard Lea for his final few weeks.
My mother has received the highest care possible. I'm so grateful. The peace of mind with this top-quality care has meant so much. The kindness with empathy in the care at all levels is the most I could ask for. This applies to all who are employed at Orchard Lea. The meals are excellent. The laundry top form. Always so clean. Mum always has fresh clothing on and fresh bedlinen, in broad contrast to the previous care homes Mum has been in. Orchard Lea is the only home I know that I could leave her in, knowing all is well. A huge thanks to the staff and management. Mum's end-of-life days are in a place of the highest quality of care. I'll always remember each and everyone for their hard work and commitment. Thank you.
My relative has now passed away whilst in their care.
This last year they have informed me of any concerns they have had regarding my relative, they made sure that she was always comfy and warm and when she wanted to eat they would help her to eat.
When my relative passed away a few months ago they were with me all the way through and wouldn't care how many times I would either ring up or turn up.
It was no trouble to help sort out the room once my relative had passed.
My mum was always encouraged to keep moving especially when there was music playing, they varnished her nails lovely colours that made her smile.
I believe that mum was extremely happy there, and nothing was too much trouble. Food was really good and when mum couldn't eat they moved to soft food and always made sure there was ice cream for her. The manager and staff very always so helpful and happy. Keep up the good work.
My Dad moved to Orchard Lea in June 2019. Due to Dementia, he needed around the clock care. His needs as got more due to deterioration in health also contracting Covid in September which knocked him back, we thought he wasn’t going to pull through. After being in hospital we didn’t think he’d pull through once back in the home and the staff worked hard. Dad was off his legs since having Covid and being hoisted in and out of bed, but he’s now gradually using his legs trying to stand and doing few steps which is wonderful to see. I do feel sometimes I’m not informed enough on things happening concerning dad. On the whole, Dad is in my knowledge well cared for. I’ve no complaints. I get a lovely welcome when visiting Dad. Always clean in Dads room and he’s always cleaned and dressed nicely with care.
My mum had the very highest standard of care. I am very grateful for everything Orchard Lea staff did for her. The home itself is always very clean and is really pleasant and comfortable. Mum had a lovely room with everything she needed to hand. The staff were wonderful. They are always willing to talk on the phone and explain everything they are doing. They are all polite and friendly and very caring. I know mum was happy there. She enjoyed the food and was always made as comfortable as possible, right to the very end. The staff and manager are very hardworking and dedicated and I couldn't have wished for a better place for mum to spend her final days.
Mum has been made very welcome since arriving in January. Everyone works very well together as a staff to provide a warm, caring experience. The staff are always busy attending to residents' needs but they never appear rushed and can always find time to answer questions or help residents with their needs. They even manage to do manicures. Visitors are made very welcome and included in the life of the home. Food is beautifully cooked and presented.
Mum had macular degeneration, was hard of hearing, on a pureed-food and thickened-liquid diet. Aged 99, she fell at home, broke her hip, was hospitalised and unable to return home. My brother and I visited and were impressed with the manager and with the facilities and bedrooms. When mum moved in, the carers introduced themselves to mum and I and asked how she wanted to be addressed. Mum didn’t want to leave her room and join in the activities. Even I couldn’t persuade her. One of the carers regularly manicured and varnished her fingernails. One day her pureed lunch containing cheese “wasn’t tasty enough”; the next day she had extra strong cheese. Nothing was too much trouble. All the staff were very friendly and often made mum laugh. During the last 3 months of her life she required extra care. They ensured she was seen by a doctor and always kept us informed. They treated her with exceptional care, compassion and dignity. They couldn’t have done anymore for her. We chose well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 August 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Orchard Lea.
There are no upcoming events for Orchard Lea.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Orchard Lea.
Accreditations
There are no accreditations posted yet for Orchard Lea.
Meet the Team (1)

A passionate and caring registered nurse with a vast experience and leadership background.
Frequently Asked Questions about Orchard Lea
What types of Care is Orchard Lea registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Orchard Lea have?
There are 37 Single Rooms.
What are the Facilities & Services at Orchard Lea?
Own Furniture if required, Lift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.
How far is Orchard Lea to the centre of Cullompton?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard Lea to verify any information. View our terms and conditions. Orchard Lea has an Enhanced Service -more info.