Orchard Lea

Orchard Way, Cullompton EX15 1EJ
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8.5 13 Reviews
  • Orchard Lea, Cullompton
Orchard Lea care home in Cullompton is situated in a quiet residential area. It is registered for 19 beds.

The home provides residents with a welcoming home and the support they require to meet individual needs and wishes.

The care home supports people who require nursing or personal care and/or have dementia, mental health conditions, physical disabilities, sensory impairments, treatment of disease, disorder or injury.

The team consists of a home manager, registered nurses, senior carers, health care assistants, administrator, domestic assistants, laundry assistant and activities coordinator all offer support in a professional, and respectful manner.

The home strives to go the extra mile to meet individual needs and requests.

A wide range of social activities are organised for residents to enjoy these include arts and crafts, entertainment, gardening, games and movies. Often they hold event days for all the families and friends to participate in too.

Healthy, balanced meals are prepared on a daily basis for residents. Dietary requirements and allergens are catered for also.

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Care Provided by Orchard Lea

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Paula Burtoft (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003
    • Number of floors: 2

Funding & Fees Guide for Orchard Lea

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £925
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £925
    • RESPITE Self-Funded Residential Dementia Care from £950
  • (these prices are only a guideline, please contact Orchard Lea to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Lunch is served from 12:30pm - 13:30 and dinner from 17:00pm - 18:00pm. Visiting is welcomed anytime


  • Parking

  • On site parking available


Orchard Lea Reviews (13)

8.5

Orchard Lea has a Review Score of 8.5 (8.472) out of 10, based on 5 reviews in the last 2 years. Over all time Orchard Lea has 13 reviews.

Overall Experience

  • 10
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Date Published

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Review from Andy B (Son of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his final days in Orchard Lea after being discharged from hospital.
Although his stay there was brief, every member of staff made sure that he was comfortable and that he was treated with dignity and compassion. Any questions I had were answered openly and honestly and I felt a great
comfort knowing I had their support at such a difficult period for both of us. I felt welcome at all times and will always be grateful to have been able to spend those final days with my father.

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Review from Dave J (Son of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at Orchard Lea as part of trying to rehabilitate him after a stay in a local hospital and then a community hospital. I was really impressed by how open the management team and the staff were if I had any concerns or questions. The staff were genuinely caring and I could tell that there
was a great rapport with with my dad. As visitors, we were always made to feel very welcome, including joining my dad for lunch (and the food was delicious). Thanks to everyone at Orchard Lea - you made a difficult time much easier to cope with.

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Review from Dana C (Relative of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is clean and smells good. The staff are very happy and very helpful. The residents look all tidy and the staff are visibly doing everything possible to make life better for the people living there. All questions asked were answered at a great standard.

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Review from Juliette H (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff were lovely but it was totally unsuitable for my mother’s needs. She was left in a very outdated room, which was very depressing and needed a good coat of paint. They failed to pick up a UTI and if my brother had not visited and insisted they call 999 I do not know what would have happened. As
I said, the staff were lovely but the care inadequate and the whole place depressing and stuck in the middle of a housing estate.

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Review from Rachael H (Wife of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed here for a two-week respite.
I could finally relax, knowing he was in very good hands.
No issues here at all, and caring staff.
My husband always seemed relaxed and happy here.
There was always someone around to put me at ease and answer any queries I had.

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Review from Jacquie R (Daughter-in-law of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was only at Orchard Lea for a short while. Throughout his short stay, we found all the staff to be friendly, caring and compassionate. They always kept us well-updated on his health. His room was always clean and comfortable, the home nice and warm, and we loved the light airy day room.
We are so pleased that we chose Orchard Lea for his final few weeks.

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Review from Jill H (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received the highest care possible. I'm so grateful. The peace of mind with this top-quality care has meant so much. The kindness with empathy in the care at all levels is the most I could ask for. This applies to all who are employed at Orchard Lea. The meals are excellent. The laundry
top form. Always so clean. Mum always has fresh clothing on and fresh bedlinen, in broad contrast to the previous care homes Mum has been in. Orchard Lea is the only home I know that I could leave her in, knowing all is well. A huge thanks to the staff and management. Mum's end-of-life days are in a place of the highest quality of care. I'll always remember each and everyone for their hard work and commitment. Thank you.

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Review from Tina S (Next of Kin) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that Orchard Lea to be a very caring, compassionate and reliable care home.
My relative has now passed away whilst in their care.
This last year they have informed me of any concerns they have had regarding my relative, they made sure that she was always comfy and warm and when she wanted
to eat they would help her to eat.
When my relative passed away a few months ago they were with me all the way through and wouldn't care how many times I would either ring up or turn up.
It was no trouble to help sort out the room once my relative had passed.
My mum was always encouraged to keep moving especially when there was music playing, they varnished her nails lovely colours that made her smile.
I believe that mum was extremely happy there, and nothing was too much trouble. Food was really good and when mum couldn't eat they moved to soft food and always made sure there was ice cream for her. The manager and staff very always so helpful and happy. Keep up the good work.

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Review from Marilyn E (Daughter of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad moved to Orchard Lea in June 2019. Due to Dementia, he needed around the clock care. His needs as got more due to deterioration in health also contracting Covid in September which knocked him back, we thought he wasn’t going to pull through. After being in hospital we didn’t think he’d pull through
once back in the home and the staff worked hard. Dad was off his legs since having Covid and being hoisted in and out of bed, but he’s now gradually using his legs trying to stand and doing few steps which is wonderful to see. I do feel sometimes I’m not informed enough on things happening concerning dad. On the whole, Dad is in my knowledge well cared for. I’ve no complaints. I get a lovely welcome when visiting Dad. Always clean in Dads room and he’s always cleaned and dressed nicely with care.

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Review from David C (Son of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had the very highest standard of care. I am very grateful for everything Orchard Lea staff did for her. The home itself is always very clean and is really pleasant and comfortable. Mum had a lovely room with everything she needed to hand. The staff were wonderful. They are always willing to talk
on the phone and explain everything they are doing. They are all polite and friendly and very caring. I know mum was happy there. She enjoyed the food and was always made as comfortable as possible, right to the very end. The staff and manager are very hardworking and dedicated and I couldn't have wished for a better place for mum to spend her final days.

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Review from V A (Daughter-in-law of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed with the care staff take to look after their residence, nothing is too much trouble for them.
They have made the transition from home to respite to residential for my mother-in-law pain-free and easy the staff have also supported us all at this difficult time.
The food
is very good and is very varied.
Through the covid lockdowns, the staff kept us all informed to what was going on and take a lot of precautions to keep things under control.
My family and I can't thank them enough for all they do.

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Review from Vivien (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been made very welcome since arriving in January. Everyone works very well together as a staff to provide a warm, caring experience. The staff are always busy attending to residents' needs but they never appear rushed and can always find time to answer questions or help residents with their
needs. They even manage to do manicures. Visitors are made very welcome and included in the life of the home. Food is beautifully cooked and presented.

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Review from Sandra G (Daughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had macular degeneration, was hard of hearing, on a pureed-food and thickened-liquid diet. Aged 99, she fell at home, broke her hip, was hospitalised and unable to return home. My brother and I visited and were impressed with the manager and with the facilities and bedrooms. When mum moved in, the
carers introduced themselves to mum and I and asked how she wanted to be addressed. Mum didn’t want to leave her room and join in the activities. Even I couldn’t persuade her. One of the carers regularly manicured and varnished her fingernails. One day her pureed lunch containing cheese “wasn’t tasty enough”; the next day she had extra strong cheese. Nothing was too much trouble. All the staff were very friendly and often made mum laugh. During the last 3 months of her life she required extra care. They ensured she was seen by a doctor and always kept us informed. They treated her with exceptional care, compassion and dignity. They couldn’t have done anymore for her. We chose well.

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Current Review Score: 8.5 (8.472)

Overview of Review Score

The Review Score of 8.5 (8.472) out of 10 for Orchard Lea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Orchard Lea is calculated as follows: ( (44 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 54 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.916 Points relating to the number of positive Reviews for Orchard Lea is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 4 Positive Reviews ÷ 7.4 = 0.541

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Paula Burtoft

Job Title: Home Manager

Joined: 2018

A passionate and caring registered nurse with a vast experience and leadership background.


Frequently Asked Questions about Orchard Lea

What types of Care is Orchard Lea registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orchard Lea provide?

Palliative Care, Day Care & End of Life Care are other types of care provided.

How many Rooms does Orchard Lea have?

There are 37 Single Rooms.

What are the Facilities & Services at Orchard Lea?

Own Furniture if required, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Orchard Lea to the centre of Cullompton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.